Alton, GU34
5/5, 1084 reviews
99% recommended
97% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
99% lettings fee satisfaction
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders. show more Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders.

Opening Hours
Address

Warren Powell Richards
78 High Street
Alton
Hampshire
GU34 1EN
sales: 01420 87379 \/ lets: 01420 87409

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 100% £25,000 £3,000,000
Lettings 93% 99% £475 £7,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
216 2 318 8 275 3 245 2 15 0
Areas covered
  • GU34
  • GU35
  • GU9
  • GU10
  • SO24
  • RG25
  • RG29
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties
Images & Videos

“It has been an absolute pleasure dealing with the Alton ......”

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Jul 30,2014
Minithumbup
By: 'Zoe'
Jul 30,2014
6 people found
this helpful
It has been an absolute pleasure dealing with the Alton team at Warren Powell Richards. They have set themselves apart from the typical agency. I have been so lucky to have Steve Flavell looking after my property purchase, Steve has been consistently brilliant throughout the ...
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By: Tim B
Aug 05, 2014
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Hi Zoe, thanks very much indeed for the lovely review about WPR Alton and in particular Steve. Very kind of you to have found the time, I know how difficult it is when you are in the eye of the moving house storm to find a few minutes. We all wish you well for the future. Regards, Tim B, Senior Partner, WPR ...

“From the first time we met Richard Santos he was ......”

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Jul 25,2014
Minithumbup
Richard
By: 'Tessa'
Jul 25,2014
6 people found
this helpful
From the first time we met Richard Santos he was extremely professional and he treated our unusual situation with courtesy and positivity. On the day of the move it looked as if we would be homeless because my solicitor had not transferred the funds to ...
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Comment on agent fees
The rental costs were less than other letting agents and they were happy to accept 6 months rent in advance rather than the 12 months that were demanded by other letting agents.
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By: Tim B
Jul 28, 2014
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Dear Adie, it’s very good of, you to have found a few minutes to write a review of the fantastic Richards Santos. I know he will be thrilled to see your thoughts. As a small local business this sort of feedback makes all the difference to us. I hope that you are very happy in your new home. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Richard has handled our letting, on a fully-managed basis, for ......”

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Jul 22,2014
Minithumbup
Richard
By: 'Mark'
Jul 22,2014
8 people found
this helpful
Richard has handled our letting, on a fully-managed basis, for the last two years and we have no complaints. Any work required on the property was reported and dealt with promptly. There were no problems getting hold of him when required, and all our dealings ...
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By: Tim B
Jul 23, 2014
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Thanks very much for your review of Richard Santos and WPR Lettings. I am pleased to hear that your let wen t well and that Richards and his team lived up to your expectations. As a local business we really value these reviews so thank you very much both for picking us to act as your agent but also for finding a few minutes to have entered your thoughts here on Allagents. Regards and best wishes Tim B, Senior Partner, Warren Powell-Richards ...

“A very hard working company and good at what they ......”

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Jul 10,2014
Minithumbup
By: 'Local'
Jul 10,2014
9 people found
this helpful
A very hard working company and good at what they do. Steve Flavell dealt with the sale from start to finish and he was always ready to action any problems that may arise. I whole heartedly recommend Steve and the rest of his team....
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By: Tim B
Jul 10, 2014
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Thanks very much indeed for the review and also for instructing us to market your property. It’s lovely that you have mentioned our colleague Steve who is a fantastically hard worker and so its marvellous that he is occasionally appreciated. Regards and best wishes, Tim B. Senior Partner. Warren Powell-Richards ...

“This is my first dealing with used Warren Powell Richards. ......”

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Jul 10,2014
Minithumbup
By: 'Alan'
Jul 10,2014
9 people found
this helpful
This is my first dealing with used Warren Powell Richards. they are professional, knowledgeable and friendly in their approach. From arranging to see the property, additional veiwings and then the process of making and having the offer accepted I couldn't ask for me, their aftercare ...
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By: Tim B
Jul 10, 2014
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It's very kind of you to have found the time to write a few words about WPR and our colleague Steve. It’s much appreciated and means a great deal to a small company like ours. I hope you are very happy with your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“WPR and Polly in particular have been very helpful and ......”

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Jun 17,2014
Minithumbup
Polly
By: 'David'
Jun 17,2014
10 people found
this helpful
WPR and Polly in particular have been very helpful and supportive throughout the sales process. I moved abroad whilst the sale was still in progress and relied on Polly to oversee the sale and keep me informed of progress, which she did on a regular ...
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By: Tim B
Jun 17, 2014
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Thank you for your review of our colleague Polly and our company Warren Powell-Richards. I am very please that your transaction reached a good conclusion and that we kept you suitable informed when you were overseas. I hope you are enjoying live abroad and wish you well for the future. Regards and best wishes Tim B, Senior Partner, Warren Powell-Richards ...

“From viewing the property to exchanging contracts, Polly has been ......”

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May 29,2014
Minithumbup
Polly
By: 'Richard'
May 29,2014
12 people found
this helpful
From viewing the property to exchanging contracts, Polly has been excellent throughout. Communication and transparency were key to us and Polly delivered on both of those.....no shirking away from responsibilities or being fobbed off, we were extremely impressed with her professionalism and honesty. There ...
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By: Tim B
Jun 02, 2014
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Richard & Abbie. Thank you very much for you super review of Polly. We are indeed very lucky to have her as part of our merry team, she is a real star and it is very kind of you to have acknowledged that. We all hope you are very happy with your new home and hope you have many happy years there. Regards and best wished, Tim B, Senior Partner, Warren Powell-Richards ...

“The care and service received from Richard and Claire during ......”

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May 24,2014
Minithumbup
Richard
Clare
By: 'Mark'
May 24,2014
13 people found
this helpful
The care and service received from Richard and Claire during our letting period made the whole process seamless and hassle free. We were always kept well informed with payments arriving on time and issues efficiently dealt with. I would definitely recommend them to any prospective ...
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By: Tim B
May 25, 2014
View all comments (1)
Thank you very much for finding the time to write you kind review of Richards Santos and Clare Knight. I know they will be very pleased to see your comments. It is great that you received a level of service that you were happy with. Thank you also for instructing us to act as you agent. Regards and best wished Tim B, Senior Partner WPR ...

“I have used Warren Powell Richards previously for the purchase ......”

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Apr 29,2014
Minithumbup
By: 'Calvin'
Apr 29,2014
17 people found
this helpful
I have used Warren Powell Richards previously for the purchase of my property that has just been sold successfully by them. they are very professional, courteous and friendly in their approach. They also of high standards of doing business and know what is the proper ...
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By: Tim B
Apr 30, 2014
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Mr Lodge, thank you very much for your super review of our company. I am delighted that we were able to make your transaction as painless as possible. I hope you are enjoying life oversees, regards, Tim B, Senior Partner, Warren Powell-Richards ...

“On our first visit to WPRs office we were received ......”

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Apr 28,2014
Minithumbup
Polly
By: 'R&J'
Apr 28,2014
16 people found
this helpful
On our first visit to WPRs office we were received in a professional and friendly manner Our first contact was Steve who arranged a valuation and brochure of our property The viewings came thick and fast and our contacts Polly and Ben conducted the viewings ...
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By: Tim B
Apr 30, 2014
View all comments (1)
Thank you for finding the time to write a review of WPR and especially for you kind mentions of Steve, Ben and Polly. We are very proud of our team so it’s lovely when they are appreciated. I am pleased that all went well with your sale and wish you well for the future. Regards, Tim B, Senior Partner, Warren Powell-Richards ...

“We have only mentioned two members of the team but ......”

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Apr 26,2014
Minithumbup
By: 'S'
Apr 26,2014
16 people found
this helpful
We have only mentioned two members of the team but would also highlight Matt who is a credit to the business. Our relationship with WPR began when we rented a property through them. With this in mind we decided to sell our property through them ...
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By: Tim B
Apr 30, 2014
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What a lovely review, thank you very much and special thanks for your kind mention of young Matthew who is a great and valued member of our team. It’s great when someone spots how hard he works and how conscientious he is. I must also thank you for being such a great client utilising both our sales and lettings teams. I wish you the very best for the future and hope you are very happy with our new home. Regards, Tim B, Senior Partner Warren Powell-Richards. ...

“After 10 months we finally completed - no fault of anyone! ......”

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Apr 08,2014
Minithumbup
By: 'Becki'
Apr 08,2014
18 people found
this helpful
After 10 months we finally completed - no fault of anyone! Ben & Matt have at all times been very patient and understanding. We know look forward to renting our 2nd property through you. We would highly recommend WPRS Alton as all the staff are friendly and ...
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By: Tim B
Apr 08, 2014
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Thanks very much indeed for your review and your mentions of Ben and Matt. Thank you also for entrusting us to act as your lettings agent, it is very much appreciated. Regards and best wishes, Tim B, Senior Partner, WPR ...

“Thank you to Polly and the Team at the Alton ......”

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Apr 08,2014
Minithumbup
Polly
By: 'Jacquelyne'
Apr 08,2014
20 people found
this helpful
Thank you to Polly and the Team at the Alton Branch. Polly was helpful at viewings and patient as I looked around quite a few times. She stepped in when the process dragged on a little making me feel confident that everything was still on ...
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By: Tim B
Apr 08, 2014
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What and exciting time for you, we all hope you love your new home and are truly happy there. Thanks very much for your kind words about the fantastic Polly. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Throughout my tenancy, Warren Powell Richards, and specifically Richard Santos, ......”

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Apr 07,2014
Minithumbup
Richard
By: 'ED'
Apr 07,2014
19 people found
this helpful
Throughout my tenancy, Warren Powell Richards, and specifically Richard Santos, were prompt, considerate and thorough with any help required; organising communications, maintenance and inspections to fit with my hectic schedule and generally making living in the cottage very easy. Financial interactions were all quick and ...
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By: Tim B
Apr 08, 2014
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What a lovely and kind review. Very thorough too. Thank you so much for finding the time. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“We worked with Polly through the Alton office of Warren ......”

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Apr 04,2014
Minithumbup
Polly
By: 'Jamie'
Apr 04,2014
19 people found
this helpful
We worked with Polly through the Alton office of Warren Powell. All the way through the process she was professional in showing us the property and then subsequently in how she worked with ourselves and the vendor. She was conscientious and conciliatory through a complex ...
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By: Tim B
Apr 04, 2014
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Thank you very much for your review and your words about Polly. I know she will be delighted too. I hope that your new home is all you hope it to be. Regards and best wishes, Tim B, Senior Partner, WPR ...

“After living in a rented flat through WPR for nearly 2 ......”

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Mar 26,2014
Minithumbup
Richard
By: 'Louise'
Mar 26,2014
22 people found
this helpful
After living in a rented flat through WPR for nearly 2 years I do not have a bad word to say about them. Matt Rabbitts showed us around a lot of the properties when we were looking, he was very knowledgeable about the properties but did ...
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By: Tim B
Mar 27, 2014
View all comments (1)
Thank you very much for your review and especially your comments regarding Matt Rabbitts and Richard Santos. I know they really try hard to take good care of the tenants who rent properties from our landlords so it is great when they receive some acknowledgment. It was good of you to have found the time. I hope you are enjoying this outbreak of spring weather, regards and best wished, Tim B, Senior Partner, Warren Powell-Richards ...

“Two areas of activity:Kept us posted throughout the period ......”

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Mar 23,2014
Minithumbup
Polly
By: 'Elly'
Mar 23,2014
23 people found
this helpful
Two areas of activity: Kept us posted throughout the period when we were looking for a house (nearly two years). They were informative and persistent (in a good way!), enabling us to make choices re. the best locations that we could seriously consider. Polly Gillert, ...
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By: Tim B
Mar 24, 2014
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Hi Elly and Greville, thanks very much for your lovely review about WPR and the fabulous Polly. Yes she is a real star so it’s very kind of you to take the time to pass comment. We are of course delighted that we managed to find you a home that ticked your boxes. I hope you are very happy there for many years. Regards, Tim B, Senior Partner, WPR ...

“Having just been posted overseas I had to let out ......”

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Mar 17,2014
Minithumbup
Richard
By: 'salisburypad'
Mar 17,2014
21 people found
this helpful
Having just been posted overseas I had to let out my flat and needed to leave it in the hands of a firm I could trust. I instucted Warren Powell-Richards and their lettings partner, Richard Santos took care of everything once I had moved out. ...
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By: Tim B
Mar 17, 2014
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Thank you very much for your kind review featuring the fantastic Richard Santos and thanks also for entrusting us to manage your property in your absence. I hope you are enjoying your time abroad. Regards and best wishes. Tim B, Senior Partner Warren Powell-Richards ...

“We have just exchanged on a house being sold by ......”

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Mar 15,2014
Minithumbup
Polly
By: 'Nicola'
Mar 15,2014
19 people found
this helpful
We have just exchanged on a house being sold by Warren Powell Richards and have been surprised and delighted by the level of service that we have received. We have mainly dealt with Polly and Ben and couldn't fault them both on their professional and ...
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By: Tim B
Mar 17, 2014
View all comments (1)
Thank you very much for your super review of our company on this Allagents website. It is also great to see your comments on Polly and Ben who are indeed great ambassadors of our firm. I hope you are very happy with your new home and wish you well. Regards, Tim B, Senior Partner Warren Powell-Richards ...

“Warren Powell Richards were my letting agents for the last ......”

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Mar 12,2014
Minithumbup
Richard
By: 'Carlos'
Mar 12,2014
18 people found
this helpful
Warren Powell Richards were my letting agents for the last four years and have always been very quick to act and helpful with any query I had. Richard Santos is the member of staff I had almost all my contact with and I found him ...
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By: Tim B
Mar 13, 2014
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Carlos, thanks very much for your custom over the last four years and also for your kind review of Richard Santos. He is a super chap and so I am delighted that you found the service he offered up to scratch. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Richard Santos of Warren Powell-Richards in Alton recently found a ......”

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Mar 07,2014
Minithumbup
Richard
By: 'Victor'
Mar 07,2014
18 people found
this helpful
Richard Santos of Warren Powell-Richards in Alton recently found a tenant for our flat. His expertise and local knowledge made the whole transaction painless and all the arrangements were made proficiently and without fuss. Everything was explained very clearly We are very happy to do ...
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By: Tim B
Mar 08, 2014
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Mr & Mrs Mann, thank you for your kind review of Richard Santos and our company Warren Powell-Richards. As a privately owned local business this sort of comment is very much appreciated and makes all the difference to use. I know Richard will have been very pleased to se your comments too. Best wishes and regards Tim B, Senior Partner, WPR ...

“I have let my property through Warren Powell Richard for ......”

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Mar 05,2014
Minithumbup
Richard
By: 'Ken'
Mar 05,2014
17 people found
this helpful
I have let my property through Warren Powell Richard for almost two years. During that time Richard Santos has been the main agent I have dealt with. I have found him to be efficient and helpful, always positive and polite. He has always found new ...
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By: Tim B
Mar 05, 2014
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Hello Mr McIntosh, thank you for finding the time to write this review of WPR and the super-efficient Richards Santos. We are very grateful to you for both your review and your custom. Best wishes and regards Tim B, Senior Partner, Warren Powell-Richards ...

“We have just exchanged on our purchase through the lovely ......”

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Feb 14,2014
Minithumbup
Polly
By: 'Katy'
Feb 14,2014
18 people found
this helpful
We have just exchanged on our purchase through the lovely Polly Gillert at the Alton branch of Warren, Powell Richards. Polly has been absolutely brilliant and I cannot recommend her and Warren Powell Richards enough. She has given outstanding customer service with a very friendly ...
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By: Tim B
Feb 18, 2014
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Mr & Mrs Barlow. What a fantastic review of the magnificent Polly, thank you. She is indeed a star and so it’s lovely and kind that you have taken the time to acknowledge all her hard work. Best wishes and regards, Tim B, Senior Partner WPR ...

“I decided to use Warren Powell Richards as they are ......”

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Feb 14,2014
Minithumbup
Polly
By: 'Nicola'
Feb 14,2014
17 people found
this helpful
I decided to use Warren Powell Richards as they are an independent compay with a good reputation locally for excellent customer satisfaction and a caring and competent staff. From the first meeting I was impressed with the efficient and enthusiastic manner that gave me the ...
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By: Tim B
Feb 18, 2014
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What a very comprehensive and kind review of our modest company. Thank you very much for sharing your comments and also, of course, for selecting us as your agent in the first place. We all wish you well for the future. Best wishes and regards, Tim B, Senior Partner. WPR ...

“I have been a client of Warren Powel-Richards and have ......”

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Feb 14,2014
Minithumbup
Polly
By: 'Martin'
Feb 14,2014
16 people found
this helpful
I have been a client of Warren Powel-Richards and have dealt mainly with Steve & Polly. I have found them both to be very efficient, always pleasant and welcoming but above all professional at all times. It has been a pleasure to deal with WPR and ...
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By: Tim B
Feb 18, 2014
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Mr Kennedy. Thank you for your mention of Polly and Steve and also for your kind words about our company. It is very much appreciated. Best wishes and regards, Tim B, Senior Partner WPR ...

“We recently sold our property in Alton through WPR but ......”

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Feb 12,2014
Minithumbup
Richard
By: 'G'
Feb 12,2014
10 people found
this helpful
We recently sold our property in Alton through WPR but prior to that also rented the same property out with them and in fact my husband first bought the property from them 14 years ago. I can honestly say that our dealings with them have been ...
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By: Tim B
Feb 26, 2014
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Thank you very much for your kind and very thorough review of WPR and in particular for mentioning so many members of the team. I am sure Polly, Matt, Steve and Richard will all be chuffed to bits. Thank you also for being a client of both our sales team and lettings team. It is much appreciated.. We all wish you well in Petersfield. Regards and best wishes, Tim B, Senior Partner, WPR ...

“I would wholeheartedly recommend this letting agent based on the ......”

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Feb 10,2014
Minithumbup
Richard
By: 'Vlowevl'
Feb 10,2014
10 people found
this helpful
I would wholeheartedly recommend this letting agent based on the search for a tenant, the initial set up and the service during the first couple of months. Both Richard and Matt worked quickly when I needed to find a tenant at short notice. They gave ...
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By: Tim B
Feb 11, 2014
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Thank you very much for your comments about WPR and in particular Matt and Richard. They are a super team and so it’s great when they are appreciated. I hope you letting proposition continues to go according to plan. Thank you also, of course, for selecting us to act as your agent in the first place. We have no shortage of competitors. Regards, Tim B, Senior Partner, WPR ...

“Very helpful service. Given time pressure to move, everything went ......”

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Feb 10,2014
Minithumbup
By: 'movinghouse2'
Feb 10,2014
14 people found
this helpful
Very helpful service. Given time pressure to move, everything went through very smoothly. Would recommend to others. Always friendly and ready to help....
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By: Tim B
Feb 11, 2014
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Thanks very much for your kind review – short, succinct to the point and very much appreciated. Regards and best wishes, Tim B, Senior Partner, WPR ...

“I have had 2 house moves in the last 18 months and ......”

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Feb 05,2014
Minithumbup
By: 'Andy'
Feb 05,2014
9 people found
this helpful
I have had 2 house moves in the last 18 months and have found WPR and their staff to be very switched on and professional. Good old fashioned customer service goes a long way and I would highly recommend them. Thanks again Andy Archer...
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By: Tim B
Feb 06, 2014
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Hi Andy and thanks very much for both your custom and your great review. Very much appreciated. Best wishes and regards, Tim B, Senior Partner, WPR ...

“Great service over a number of years. Fantastic customer lead ......”

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Jan 27,2014
Minithumbup
By: 'hiflight'
Jan 27,2014
10 people found
this helpful
Great service over a number of years. Fantastic customer lead focus with no problem too big or too small. Competitive pricing too!!...
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By: Tim B
Jan 28, 2014
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Thanks very much for your excellent review of our company. It is very much appreciated and kind of you to have found the time. Best wishes and regards Tim B, Senior Partner, WPR ...
Staff picture Richard
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Staff picture Polly
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Staff picture Clare
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Staff picture Clive
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Staff picture Estelle Gurney
(24)
Staff picture John
Staff picture Jo
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Staff picture Karen
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email [email protected]. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 9:35 AM 14/03/2017 by allAgents

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Warren Powell Richards

Branch - Alton, GU34