Norwich, NR2
3.7/5, 79 reviews
70% recommended
56% sales valuation accuracy
57% sales fee satisfaction
74% lettings valuation accuracy
85% lettings fee satisfaction
No company information

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Latest Reviews

View all Reviews 79
14th Oct 2024
reviewed by 'Holly Stewart'
“Going above and beyond, not very often I get to encounter people who does that. It was such a great ......”
20th Sep 2024
reviewed by 'Clayton Mitchell'
“Stephanie has throughout been very curtious ,polite and extreamly helpfull with second to none communication responces with any and all ......”
6th Sep 2024
reviewed by 'Chukwunenye'
“I am so happy for the way Stephanie Chivizhe was professionally, polite and customer friendly when handling my challenge. You ......”
28th Apr 2024
reviewed by 'Brian'
“The best administrator we have had to date. Ellie Stiff...”
15th Apr 2024
reviewed by 'Doreen Smith'
“I have been in touch by email several times in the last few months with Queency Miles from your Norwich ......”
10th Apr 2024
reviewed by 'Deborah'
“Nice agency.Fabio was wonderful, he was really of great help finding us I and my husband a place and ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

William H Brown
5 Bank Plain
Norwich
Norfolk
NR2 4SF
01603 660361

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 56% 57% £77,500 £164,000
Lettings 74% 85% £595 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
22 4 24 4 1 6 3 0 5 10
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Absolutely outstanding customer service from both of these capable, professional ......”

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Jul 13,2016
Minithumbup
By: 'Tracy'
Jul 13,2016
3 people found
this helpful
Absolutely outstanding customer service from both of these capable, professional and friendly ladies. Sorted out problems for me and kept me fully informed via emails. Wonderful helpful people. Thank you to them both for their fantastic service....
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Comment on agent fees
Good
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“Rhiannon was very helpful in obtaining the information I sought ......”

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Jul 11,2016
Minithumbup
By: 'New'
Jul 11,2016
4 people found
this helpful
Rhiannon was very helpful in obtaining the information I sought regarding end of tenancy processes and she called me back within the timescale she had suggested. She listened to my concerns and was able to seek the appropriate information for me very quickly....
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By: Rhiannon White
Jul 12, 2016
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Thank you so much for the review. It means a lot to know that the hard work does not go unnoticed. I'm glad your experience with us was positive and I endeavour to continue this level of service with any queries you may have in the future. Many thanks again. ...

“Easy and efficient start to tenancy and good comms from ......”

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Jun 27,2016
Minithumbup
By: 'Paul'
Jun 27,2016
4 people found
this helpful
Easy and efficient start to tenancy and good comms from William H Brown. Repairs and maintenance dealt with quickly and the choice of contractor was excellent. Two months in, and things are looking very good....
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Comment on agent fees
Fees were quite high but I seem to be getting a lot of dedicated attention to issues, now my tenancy has started.
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“Jessica has always provided me with excellent customer service, always ......”

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May 31,2016
Minithumbup
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Jessica
By: 'Edward'
May 31,2016
4 people found
this helpful
Jessica has always provided me with excellent customer service, always on time and going the extra mile!! A great employee!...
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“Abi, who works in property management, has been a great ......”

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Apr 22,2016
Minithumbup
By: 'Patsy'
Apr 22,2016
2 people found
this helpful
Abi, who works in property management, has been a great help at sorting all repairs and problems promptly and professionally. At all stages she has kept in contact, updating me, leasing with my landlord and arranging repairs or in the case of my washing machine, ...
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Comment on agent fees
Agency fees are high (one of the highest in Norwich!) but the service has been good and the process hassle free.
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“Shocking estate agents!!!!Unable to manage a property and complete ......”

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Mar 23,2016
Minithumbdown
By: 'Avoid!!!!!'
Mar 23,2016
5 people found
this helpful
Shocking estate agents!!!! Unable to manage a property and complete lack of customer service (on the rental side)!!!! I wouldn't ever use these agents again!! Lacking the ability to organise property management and they have the attitude of 'you need us more than we need ...
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What agent could do to change your mind?
Rip off! I've been paying their management fee and receive zero management service
Attached Filesnbsp;
Comment on agent fees
Rip off! I've been paying their management fee and receive zero management service
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“The experience with William H Brown was one of the ......”

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Jan 06,2016
Minithumbdown
By: 'Julia'
Jan 06,2016
5 people found
this helpful
The experience with William H Brown was one of the most frustrating and distressing times of my life,...and I am 60 years old. A five month torture attempting to sell my half shared ownership/housing association two bed house and buy outright a one bed ...
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What agent could do to change your mind?
Fees inflexible and in this case exorbitant
Attached Filesnbsp;
Comment on agent fees
Fees inflexible and in this case exorbitant
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“Everything went out just fine. They were professional and replied ......”

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Mar 16,2015
Minithumbup
By: 'Maria'
Mar 16,2015
1 people found
this helpful
Everything went out just fine. They were professional and replied to all questions fast. I would go again with the same agent and recommend them to friends....
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“I wanted to say how much I appreciated the support ......”

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Jan 14,2015
Minithumbup
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Selene
By: 'Sam'
Jan 14,2015
0 people found
this helpful
I wanted to say how much I appreciated the support of Selene whilst my parents were buying their bungalow. It wasn't just her professionalism and efficiency but the cheery and positive way that she passed on information. There was no assumption that the answers to ...
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“I am very happy with the service I received. This ......”

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Dec 01,2014
Minithumbup
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Hayley
By: 'J.'
Dec 01,2014
0 people found
this helpful
I am very happy with the service I received. This was my first House purchase and waiting for solicitors to move things was most frustrating but the agents personnel I was dealing with was very supportive and kept me in the loop of what is ...
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“We have had a terrible experience of W H Brown, ......”

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Mar 09,2013
Minithumbdown
By: 'Mr'
Mar 09,2013
7 people found
this helpful
We have had a terrible experience of W H Brown, where there is no consistency with staff, who are completely unprofessional, incompetent and argumentative. They started by getting our advert wrong, with pictures that we did not approve, but they still went ahead and listed ...
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“Avoid at all costs!! Working shifts I was unable to ......”

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Feb 09,2013
Minithumbdown
By: 'Scooby'
Feb 09,2013
8 people found
this helpful
Avoid at all costs!! Working shifts I was unable to meet potential buyers so William h brown agreed to do the viewings. I had 14 in one week. ( Not including the two that turned up randomly saying they had booked a viewing through WHB on contacting ...
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“We have had problems with William H Brown from the ......”

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Feb 04,2013
Minithumbdown
By: 'eskiolsen'
Feb 04,2013
6 people found
this helpful
We have had problems with William H Brown from the very start. To begin with, we were told that we would be paying a certain amount for fees in total before moving in and that was the total amount. When we came to pay the ...
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What agent could do to change your mind?
Been available to speak Sorted out emergency issues urgently, rather than disregarding them entirely Been clear about their charges rather than adding hidden fees after saying there were none
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“2 words to describe this company: Con Artists.We initially were ......”

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Dec 07,2012
Minithumbdown
By: 'unhappy'
Dec 07,2012
5 people found
this helpful
2 words to describe this company: Con Artists. We initially were enticed to put our property for sale from another agency by the charming Jonathan who promised us that he would get the house sold easily for above asking price. however soon after he sent over ...
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What agent could do to change your mind?
be honest stop lying stop faking problems
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By: frankie
Jan 15, 2013
View all comments (1)
You do need an EPC ITS THE LAW You do need a gas safe cert, ITS THE LAW, you are however free to use any contractor you wish Again inventories are standard industry practice, you are free to do your own or pay for a professional one if not. Boilers are never cheap and your not the only person in the world who has had to fix one ...

“In brief; misleading, rude, time wasters who I will never ......”

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Oct 26,2012
Minithumbdown
By: 'Norwich'
Oct 26,2012
3 people found
this helpful
In brief; misleading, rude, time wasters who I will never deal with again. I only wish I'd read these reviews before making contact, how does a company this bad survive? They're not good or cheap! In full: I noticed an advert from William H Brown ...
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What agent could do to change your mind?
Not mislead Flexible fees More professionalism
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“Where to even start. We placed our home on the ......”

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Aug 22,2012
Minithumbdown
By: 'Mrs'
Aug 22,2012
6 people found
this helpful
Where to even start. We placed our home on the market with WHB Norwich, we were happy to do viewings at any time, however our one stipulation was that the people who were viewing the house (1900's terrace with batroom off bedroom) were aware of ...
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What agent could do to change your mind?
Shut down and leave it to the others who do a much better job
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“Where do I start, We saw a property we wanted ......”

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Jul 27,2012
Minithumbdown
By: 'Sam'
Jul 27,2012
6 people found
this helpful
Where do I start, We saw a property we wanted to rent which was marketed through william h brown and after several cancelled appointments which they cancelled the evening before on both occassions!! we finally saw the property and decided to push ahead. We asked ...
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“I have nothing positive to say about this company.The ......”

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Jul 11,2012
Minithumbdown
By: 'Flabs'
Jul 11,2012
6 people found
this helpful
I have nothing positive to say about this company. The whole company stank of sales, from the manager to the Saturday boy. On a number of occasions I arranged to view different properties. With each phone call, and on any occasion I visited their office, ...
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What agent could do to change your mind?
Everybody there seemed to be forcing me to take out a mortgage through them, and not one person that I spoke to, took no for an answer. Every single person there continued to try and force this on me, despite me saying repeatedly that I have already arranged a mortgage. It stopped me even looking at houses marketed through the company. Didn't even open the houses on right move which were advertised through WHBrown.
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“First telephone contact made to arrange viewing of property that ......”

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May 24,2012
Minithumbdown
By: 'Sonic'
May 24,2012
8 people found
this helpful
First telephone contact made to arrange viewing of property that same afternoon - initial response was that they didn't know about the property and it was unlikely they would be the agents. I insisted that it was being advertised by their office at Bank Plain ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by William H Brown, Norwich NR2 4SF



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