94% sales valuation accuracy
94% sales fee satisfaction
92% lettings valuation accuracy
91% lettings fee satisfaction
William Charles are an independent family run estate agent built on traditional values. With a passion for delivering the best in customer service and offering sound and honest advice this has recently culminated in William Charles achieving the status of Best Estate Agent in Gravesend by the British Property Awards ...
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William Charles are an independent family run estate agent built on traditional values. With a passion for delivering the best in customer service and offering sound and honest advice this has recently culminated in William Charles achieving the status of Best Estate Agent in Gravesend by the British Property Awards for not only 2018, but we are now multi award winning by retaining our status for 2019.
Latest Reviews
23rd Mar 2021
reviewed by 'Dave'
1st Mar 2021
reviewed by 'S Howard'
20th Sep 2020
reviewed by 'Gavin'
31st Aug 2020
reviewed by 'Kahren'
29th Aug 2020
reviewed by 'Michelle'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 94% | £160,000 | £450,000 |
| Lettings | 92% | 91% | £700 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 12 | 0 | 10 | 2 | 15 | 0 | 10 | 0 | 2 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Sep 16,2019
Sep 16,2019
2
people found
this helpful
this helpful
William Charles were exceptional throughout the whole process of us selling and purchasing another property. They were always contactable and provided updates right through to completion. I would highly recommend them, every staff member was helpful and professional....
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Jul 01,2019
Jul 01,2019
3
people found
this helpful
this helpful
Our flat sold within five days of going to market by William Charles Estate Agents of Gravesend and Broadstairs. Where to start to praise William Charles, and the manager Gary Bartlett, the manager. Knowledgeable, and capable of inspiring trust in his advice is probably the ...
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Comment on agent fees
The fees are completely fair, it is a fantastic service at a fair price.
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Jun 21,2019
Jun 21,2019
2
people found
this helpful
this helpful
I have just spent a couple of months viewing a lot of houses with several agents. I must say that William Charles was by far the best agency I dealt with. A definite friendly feel where I felt valued as a potential customer. William Charles ...
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Jun 07,2019
Jun 07,2019
2
people found
this helpful
this helpful
Using WilliamCharles has been nothing but a pleasure. Our property was listed quickly but effectively and over 10 viewings were booked in within a week. The valuation provided by Gary was spot on and the property sold above our asking price in less than a fortnight.
...
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Comment on agent fees
Agent’s fees were good especially considering the personal service that was received.
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May 23,2019
May 23,2019
1
people found
this helpful
this helpful
Any new landlords or tenants thinking of allowing William Charles to advertise there property or rent a property they are advertising!. Should consider another agent first!, I'm been a tenant for nearly a year and had nothing but trouble over the last few months. Personally ...
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Comment on agent fees
Poor
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Apr 17,2019
Apr 17,2019
1
people found
this helpful
this helpful
This agent has changed my view of estate agents. They have been so patient with my partners recent purchase. As somebody who has purchased several properties in my lifetime i would be more than happy to do business with them again.
Simply wonderful...
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Comment on agent fees
Standard and good value for effort they put in.
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Apr 04,2019
Apr 04,2019
2
people found
this helpful
this helpful
At the beginning of February we went to view a property which we instantly fell in love with. Jenny gave us plenty of time to view the property and was very knowledgeable. We put an offer in and Jenny decided to surprise us when we ...
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Mar 13,2019
Mar 13,2019
1
people found
this helpful
this helpful
Jenny has always been helpful and honest and knowledgeable and gets to know her customers she gives you plenty of time to view a property as you are spending a lot of money and first impression count...
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Comment on agent fees
Good
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Mar 14, 2019
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(1)
Dear Kay & Gary,
Thank you very much for your kind and positive review. Jenny prides herself on her high levels of customer service and she will be delighted to see your review.
Kind Regards
Gary Bartlett
Branch Manager ...
Mar 12,2019
Mar 12,2019
1
people found
this helpful
this helpful
We dealt with Anthea (now at the Thanet office) and Gary and they were great. Having to sell an inherited property while working overseas, we were dependent on the agent and they were excellent, obtaining several firm offers in excess of original asking price. They ...
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Comment on agent fees
Very fair.
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Jan 11,2019
Jan 11,2019
4
people found
this helpful
this helpful
Jenny always emailed me with appointments and phoned with updates, lovely lady , very professional.
Gary did an amazing job with all the legal side and kept me up to date with progress, fantastic team .
Charlie, always happy to help and always a big smile to ...
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Comment on agent fees
PerfectRuth
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Nov 02,2018
Nov 02,2018
0
people found
this helpful
this helpful
Kathy and jenny were both so helpful and informative throughout the whole process.
this is my first property I have rented and they helped the process run really smoothly....
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Comment on agent fees
the fee's were slightly high.
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Oct 24,2018
Oct 24,2018
3
people found
this helpful
this helpful
I found my experience of buying my first home with William Charles to be very pleasant.
Jenny was accommodating at all times and even helped me to pick the paint for my knew home!! She was very polite and patient with my long list of ...
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Nov 02, 2018
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(1)
Thanks Adie for taking the time to post this review, Jenny will be absolutely delighted. She is relentless in her quest to deliver the best experience for buyers, sellers, tenants and landlords as it can be a very stressful time for all and reviews like this confirm how lucky William Charles are to have her as part of the team.
Regards
Gary Bartlett
Branch Manager ...
Oct 23,2018
Oct 23,2018
5
people found
this helpful
this helpful
Charlie has been amazing from the beginning! From the first point of contact, Charlie was very helpful and welcoming and made us feel comfortable as first time buyers. What could have been very difficult and nerve racking, turned out to be a smooth process so ...
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Nov 02, 2018
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Thank you very much for this glowing review, Charlie will be over the moon. He is completely focused on offering the best customer service possible and will always go the extra mile. Of course, if you need any further help or assistance with your purchase, he will be more than happy to give you any help or advice.
Regards
Gary Bartlett
Branch Manager ...
Oct 17,2018
Oct 17,2018
4
people found
this helpful
this helpful
In our recent dealings with William Charles we found the agents rep Charlie the most courteous and helpful person you could wish to deal with. Nothing was too much trouble and his pleasing personality helped us deal with any small problems that arose. A really ...
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Comment on agent fees
In line with other agents
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Oct 30, 2018
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(1)
Thank you very much for taking the time to post this review. Charlie will be delighted. He is indeed an asset to William Charles and we are very proud to have him as part of the team. I hope you're settling in to your new home and if you need anything in the future please do not hesitate to contact us.
Kind Regards
Gary Bartlett
Branch Manager ...
Aug 26,2018
Aug 26,2018
4
people found
this helpful
this helpful
After having dealt with many estate agents in the past, I was dreading putting my home up for sale and having to deal with the often very often pushy and aggressive sales team of one of the big companies. We found a property that we ...
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Comment on agent fees
The fees were very reasonable
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Aug 28, 2018
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(1)
Dear Paul
Thank you for your kind words. We pride ourselves in offering the best in customer service and delivering a positive experience for both vendors and purchasers.
Best wishes for the future.
The Team at William Charles ...
Aug 24,2018
Aug 24,2018
4
people found
this helpful
this helpful
As a purchaser (and a solicitor who deals with Estate Agents on an occasional basis) I found that all dealings with William Charles have been amazing. At no point during the process did I feel pressured into pushing the transaction quicker than it naturally took ...
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Aug 28, 2018
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Dear Becky,
Thank you for your kind words. We pride ourselves in offering the best in customer service and delivering a positive experience for both vendors and purchasers.
Best wishes for the future.
The Team at William Charles ...
Aug 15,2018
Aug 15,2018
4
people found
this helpful
this helpful
I would like to say how wonderful William Charles have been in finding me a property to rent.
Jenny, Amendeep and Cathy have bent over backwards to help me from start to finish....
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Comment on agent fees
Good
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Aug 28, 2018
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Dear Carl,
Thank you for your kind words. We pride ourselves in offering the best in customer service and delivering a positive experience for both vendors and purchasers.
Best wishes for the future.
The Team at William Charles ...
Jul 27,2018
Jul 27,2018
5
people found
this helpful
this helpful
I have been in the rental business for 20 years and had been disappointed with previous local Estate Agents. My experience with William Charles was 1st class from my very first phone call to book my appointment, it was booked straight away and an email confirmation ...
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Comment on agent fees
Fees were on par with other agents, but I feel I received a much more professional service than I have from previous Agents.
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Aug 28, 2018
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Dear JKK,
Thank you for your kind words. We pride ourselves in offering the best in customer service and delivering a positive experience for both vendors and purchasers.
Best wishes for the future.
The Team at William Charles ...
Jun 29,2018
Jun 29,2018
5
people found
this helpful
this helpful
I had heard of William Charles through a friend who had rented her property out via them. I have always been sceptical of independent agents so at first I was a bit weary...
I had nothing to be weary about, everyone in the office was ...
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Comment on agent fees
Reasonable
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Aug 28, 2018
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Dear Abbey,
Thank you for your kind words. We pride ourselves in offering the best in customer service and delivering a positive experience for both vendors and purchasers.
Best wishes for the future.
The Team at William Charles ...
May 03,2018
May 03,2018
2
people found
this helpful
this helpful
AVOID THIS MOB!! After paying £300 for a holding fee on a property, and providing passports and wage slips etc for referencing, they then decided that they wanted to add a cleaning fee/clause to the agreement!!...I refused as this was not what was advertised. ...
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Comment on agent fees
BAD!!
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Apr 17,2018
Apr 17,2018
3
people found
this helpful
this helpful
I have recently sold my property through William Charles in Gravesend. I was recommended by friends and family to get 3 agents round before deciding who to choos. Andrea came round and I immediately felt at ease with her. Unlike the other agents she listened and ...
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Comment on agent fees
Worth every penny
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Jun 15,2017
Jun 15,2017
1
people found
this helpful
this helpful
I would not suggest anyone to rent from this agent. I have recently moved from a property that I rented 2 years. I was a good tenant. I paid my rent in full and on time throughout. The flat was checked regularly and reports provided back ...
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May 02, 2018
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AVOID THIS MOB!! After paying £300 for a holding fee on a property, and providing passports and wage slips etc for referencing, they then decided that they wanted to add a cleaning fee/clause to the agreement!!...I refused as this was not what was advertised. I then asked for a refund as they moved the goal posts and was told I would not be recieving one as "I" "pulled out". They are now saying that they had to "chase me" when in fact it took them two/three days to respond to emails and phone c ...
Feb 26,2016
Feb 26,2016
0
people found
this helpful
this helpful
The person booking was confused and full details of bookings not included in email. It took me to call when I had seen the property under offer to cancel the appointment.
They did call back to apologise, but still I do not feel they were ...
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Charlie
(19)
Carlos
(4)
James
(3)
Andrea
(2)
Chris
(2)
Hannah
(2)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 5:12 PM 07/05/2019 by Gary Bartlett
Best Estate Agent in Gravesend 
