“I am in Lincolnshire and for almost 6 months ......”
1 Star Review
Apr 13,2024
By:
'Colette'
Apr 13,2024
Branch: Epsom, 2 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DN21
Branch: Epsom, 2 High Street
Lettings (as a Tenant)
Postcode: DN21
0
people found
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I am in Lincolnshire and for almost 6 months the security gate has not been working. It had been reported by myself and a neighbour and I also send an email to Wildheart weekly about it. But still no joy. The main thing about this is ...
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“Never use this Company. They hide behind the ......”
1 Star Review
Jan 08,2023
By:
'Adrian'
Jan 08,2023
Branch: Epsom, 2 High Street
Services: Property Management
Would you recommend?: No
Postcode: BN26
Branch: Epsom, 2 High Street
Property Management
Postcode: BN26
5
people found
this helpful
Never use this Company. They hide behind the law, cannot answer simple questions, they are obsessed with money, doubled the service charge in a short space of time, allowed the building to deteriorate, charge extortionate fees for a very poor service....
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5
people found
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“Friendly and helpful staff in Nottingham...”
5 Star Review
Aug 12,2022
By:
'Meng'
Aug 12,2022
Branch: Epsom, 2 High Street
Services: They manage our building
Would you recommend?: Yes
Postcode: NG2
Branch: Epsom, 2 High Street
They manage our building
Postcode: NG2
0
people found
this helpful
I arranged with the office in Nottingham for a new fob to the apartment block and Mollie and Becki were very helpful and friendly. They also helped answer some general questions I had....
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1 Star Review
Feb 11,2022
By:
'Owen'
Feb 11,2022
Branch: Epsom, 2 High Street
Services: Prospective Vendor/Buyer
Would you recommend?: No
Postcode: RH11
Branch: Epsom, 2 High Street
Prospective Vendor/Buyer
Postcode: RH11
0
people found
this helpful
Got in contact with them 5 times as were interested in a property and each time they failed to ever do what they were supposed to do. Whether that was failing to send the confirmation email or get in contact with us when they said they ...
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0
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“The worst letting agency out there....”
1 Star Review
Oct 05,2021
By:
'Asad'
Oct 05,2021
Branch: Epsom, 2 High Street
Services: Property Management
Would you recommend?: No
Postcode: TW15
Branch: Epsom, 2 High Street
Property Management
Postcode: TW15
5
people found
this helpful
The worst letting agency out there. They constantly ignore calls. Bev who is head of buildings literally couldn't care and *who works under her has more breaks than a Kit Kat.
There's literally no one you can speak to deal with any problems.
It's clearly ...
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5
people found
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“The Best agent I ever had- Alice...”
5 Star Review
Jan 23,2021
By:
'Monika'
Jan 23,2021
Branch: Epsom, 2 High Street
Services: Lettings (as a Tenant)
Rent PCM: £755
Would you recommend?: Yes
Postcode: CV21
Branch: Epsom, 2 High Street
Lettings (as a Tenant)
Rent PCM: £755
Postcode: CV21
0
people found
this helpful
I rented brand new apartment in Rugby through Wildheart ( 4 years ). Alice is the Best agent I ever had. Moreover I had contact with Talia, Martina and Liz. They are really kind and helpful as well.
Quick response and proffesional attitude. Highly recomended....
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“I lost my home and nobody cared......”
1 Star Review
Feb 25,2020
By:
'James'
Feb 25,2020
Branch: Epsom, 2 High Street
Services: Lettings (as a Tenant)
Rent PCM: £675
Would you recommend?: No
Postcode: NG2
Branch: Epsom, 2 High Street
Lettings (as a Tenant)
Rent PCM: £675
Postcode: NG2
3
people found
this helpful
Major ongoing issues with the roof since 2017. Reported and reported and was told repairs would be made.
February 2020 water started to physically breach my apartment. Water coming through electrics and light fittings - fire brigade had no choice but to turn all electrics off to ...
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3
people found
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“I rented an apartment in West Bromwich, The H......”
5 Star Review
Sep 19,2019
By:
'Adrian'
Sep 19,2019
Branch: Epsom, 2 High Street
Services: Lettings (as a Tenant)
Rent PCM: £625
Would you recommend?: Yes
Postcode: B71
Branch: Epsom, 2 High Street
Lettings (as a Tenant)
Rent PCM: £625
Postcode: B71
0
people found
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I rented an apartment in West Bromwich, The Heights, for twelve months. Wildheart Residential Management were fantastic. From the very beginning, from viewing the flat to moving in was less than a week. The referencing process was easy and straight forward. Checking into the apartment ...
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“Wildheart are a terrible agency. There was da......”
1 Star Review
Aug 19,2019
By:
'Tom'
Aug 19,2019
Branch: Epsom, 2 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NG10
Branch: Epsom, 2 High Street
Lettings (as a Tenant)
Postcode: NG10
3
people found
this helpful
Wildheart are a terrible agency. There was damage to the security features of the property for the entire time I stayed with them (1.5 years). They were very poor at communicating, especially when I moved out. They charged extremely high and seemingly random fees meaning they ...
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3
people found
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“Incompetent and Rude...”
1 Star Review
Apr 02,2019
By:
'LVP'
Apr 02,2019
Branch: Epsom, 2 High Street
Services: They manage our building
Would you recommend?: No
Postcode: TN5
Branch: Epsom, 2 High Street
They manage our building
Postcode: TN5
5
people found
this helpful
Lack of understating of legal obligations, arms length management of properties resulting in neglect of properties. Lack of accountability and a dismissive attitude. Never at the end of the phone. Emergency call out is an answerphone with a recorded message. It's always someone else's problem! ...
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Comment on agent fees
extortionate fees, zero value for money.
5
people found
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“Excellent experience...”
5 Star Review
Nov 26,2018
By:
'Mahjabin'
Nov 26,2018
Branch: Epsom, 2 High Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NG2
Branch: Epsom, 2 High Street
Lettings (as a Tenant)
Postcode: NG2
0
people found
this helpful
We stayed in this apartment for 10 months. Superb location. Alice was a wonderful person and always very helpful. I remember ,once one of our friends car was stuck in the apartment parking and even it was saturday, we got timely help and support from emergency ...
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Comment on agent fees
Agent fee is standard. Checkout fee might be a bit high provided the tenants take care of cleaning the apartment.
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5 Star Review
Aug 02,2018
By:
'Rob'
Aug 02,2018
Branch: Epsom, 2 High Street
Services: Lettings (as a Tenant)
Rent PCM: £675
Would you recommend?: Yes
Postcode: NG2
Branch: Epsom, 2 High Street
Lettings (as a Tenant)
Rent PCM: £675
Postcode: NG2
0
people found
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I am now in my second year with Wildheart. I live in one of their properties in Nottingham. I don't think I have ever left a review for a letting agent, at least not a positive one! My prior experiences with letting agents (I have ...
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Comment on agent fees
Good
0
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“The worst agency I have ever used...”
1 Star Review
Jul 19,2018
By:
'donotlet'
Jul 19,2018
Branch: Epsom, 2 High Street
Services: Lettings (as a Tenant)
Rent PCM: £665
Would you recommend?: No
Postcode: NG10
Branch: Epsom, 2 High Street
Lettings (as a Tenant)
Rent PCM: £665
Postcode: NG10
4
people found
this helpful
Wildheart are the worst agency I have ever experienced!!! Not only are they incompetent of carrying out their LEGAL obligations and duties (e.g. breaching data protection), they are incredibly rude and lazy. In the 12 months that I rented out a property under their "management" ...
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Comment on agent fees
For the "service" you get, they shouldn't be allowed to charge any fees!!!!
4
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“Robotic management, no thinking out side of the box of ......”
1 Star Review
Feb 11,2018
By:
'Just'
Feb 11,2018
Branch: Epsom, 2 High Street
Services: Lettings (as a Tenant)
Sold price: £824
Would you recommend?: No
Postcode: TN25
Branch: Epsom, 2 High Street
Lettings (as a Tenant)
Sold price: £824
Postcode: TN25
1
people found
this helpful
Robotic management, no thinking out side of the box of apathy. Treats customers no different to council estate residents. Inconsistent dealings with subject matters. Long lead time to response, with robotic answers. Conflict of interest working on the side of developers. Lazy responses to correspondence. ...
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Comment on agent fees
Extremely high. Doesnt use local contractors, so pays oner and above for local to them contractors!.
1
people found
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“I am a leaseholder. Wildheart have been managing agents for ......”
1 Star Review
Jan 28,2018
By:
'Luke'
Jan 28,2018
Branch: Epsom, 2 High Street
Services: They manage our building
Would you recommend?: No
Postcode: N1
Branch: Epsom, 2 High Street
They manage our building
Postcode: N1
3
people found
this helpful
I am a leaseholder. Wildheart have been managing agents for my property for several years. They have been advised on numerous occasions over the last 2 years, with photos, of some serious health and safety hazards (collapsing porch, crumbling steps) at the property. To date they ...
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Comment on agent fees
almost £1000 / year to do almost nothing except issue invoices for service charges and ground rent seems like a good deal (for the agent)
3
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“Terrible experience. As a tenant, I wouldn't dream of using ......”
1 Star Review
Jan 03,2018
By:
'Robert'
Jan 03,2018
Branch: Epsom, 2 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L31
Branch: Epsom, 2 High Street
Lettings (as a Tenant)
Postcode: L31
3
people found
this helpful
Terrible experience. As a tenant, I wouldn't dream of using wildheart. Applied grotesque deductions from the deposit (including over £100 for a dip in an already dipped bed, and charged for pre-agreed curtain rails). This is in spite of the fact that there were significant problems ...
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3
people found
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“I have used Wildheart's services over the past 3 years to ......”
5 Star Review
Jul 11,2017
By:
'Declan'
Jul 11,2017
Branch: Epsom, 2 High Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SM2
Branch: Epsom, 2 High Street
Lettings (as a Landlord)
Postcode: SM2
1
people found
this helpful
I have used Wildheart's services over the past 3 years to manage the letting of my property, and have always found the team to be very professional, helpful and diligent in the service they provided me. I can highly recommend them and will certainly use them ...
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Comment on agent fees
Very reasonable.
1
people found
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“I have been using the Wildhart team for several years ......”
5 Star Review
May 08,2017
By:
'PC'
May 08,2017
Branch: Epsom, 2 High Street
Services: Property Management
Rent PCM: £850
Would you recommend?: Yes
Postcode: NE1
Branch: Epsom, 2 High Street
Property Management
Rent PCM: £850
Postcode: NE1
1
people found
this helpful
I have been using the Wildhart team for several years who have looked after my property in Newcastle. Simon the boss, can be proud of every one of them. Be it finding a new tenant, arranging replacement furniture, scheduling contractors or paying the rent, all ...
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Comment on agent fees
Worth every penny in my book.
1
people found
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“I used this agency to move into a propery with ......”
2 Star Review
Apr 23,2017
By:
'Chloe'
Apr 23,2017
Branch: Epsom, 2 High Street
Services: Lettings (as a Tenant)
Rent PCM: £675
Would you recommend?: No
Postcode: PO11
Branch: Epsom, 2 High Street
Lettings (as a Tenant)
Rent PCM: £675
Postcode: PO11
6
people found
this helpful
I used this agency to move into a propery with my 8 week old son. The person that greeted me to show me the property was lovely. But my agent manager was vile. He met me to give me to give me the keys. And then ...
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Comment on agent fees
I do think the fees are acceptable, but the extra tenants and guarantor fee is a joke. Also depsit should only be 1 month not 1 1/2
6
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“I'm not really one for writing reviews regardless of how ......”
1 Star Review
Mar 29,2017
By:
'Sylvia'
Mar 29,2017
Branch: Epsom, 2 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CH42
Branch: Epsom, 2 High Street
Lettings (as a Tenant)
Postcode: CH42
6
people found
this helpful
I'm not really one for writing reviews regardless of how good or bad treatment was but the way I was treated on a personal level by this company is frankly despicable. The following took place September, 2016.
i called up and enquired about an apartment, all ...
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Comment on agent fees
Unknown
6
people found
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“Wildheart is an appalling group of incestuous companies and has ......”
1 Star Review
May 24,2016
By:
'Not'
May 24,2016
Branch: Epsom, 2 High Street
Services: They manage our building
Would you recommend?: No
Postcode: NG10
Branch: Epsom, 2 High Street
They manage our building
Postcode: NG10
3
people found
this helpful
Wildheart is an appalling group of incestuous companies and has no heart just like its robot employees. Its set up in such a way to scam the soul out of any human going near it.
Stay clear - you've been warned.
Employees, leave NOW, you ...
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Comment on agent fees
Horrendous scamming rip off
3
people found
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“My personal experience with this company is quite the very ......”
1 Star Review
May 11,2016
By:
'Leopold'
May 11,2016
Branch: Epsom, 2 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: WA2
Branch: Epsom, 2 High Street
Lettings (as a Tenant)
Postcode: WA2
3
people found
this helpful
My personal experience with this company is quite the very worst. Promises, delays, excuses and unacceptable behaviour seems to be their daily manners and following their words seems to do not mean anything for them nor has any value whatsoever(!)(!)(!)
Very poor service(!)(!)(!)
Can not ...
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3
people found
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“Basically i went for a flat and they just kept ......”
1 Star Review
Sep 12,2014
By:
'Marlon'
Sep 12,2014
Branch: Epsom, 2 High Street
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: No
Postcode: CH41
Branch: Epsom, 2 High Street
Lettings (as a Tenant)
Rent PCM: £575
Postcode: CH41
3
people found
this helpful
Basically i went for a flat and they just kept making excuses saying ive failed referencing but im in full time work and there was no referincing fees or admin fees to pay but i had to pay £250 holding fee, were now ive failed referencing ...
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What agent could do to change your mind?
She didnt have a clue saying one thing then another
Attached Filesnbsp;
Comment on agent fees
The fees to me is basically a scam
3
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“I rent an apartment from wildheart from last year .This ......”
5 Star Review
Sep 03,2014
By:
'jo'
Sep 03,2014
Branch: Epsom, 2 High Street
Services: Lettings (as a Tenant)
Rent PCM: £1245
Would you recommend?: Yes
Postcode: KT17
Branch: Epsom, 2 High Street
Lettings (as a Tenant)
Rent PCM: £1245
Postcode: KT17
0
people found
this helpful
I rent an apartment from wildheart from last year .
This is my first experience in renting from an agent .
Wildheart are very nice people .
While living in this flat ...I had one small problem which was dealt with the
Same day ..
I would recommend Wildheart.
...
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Comment on agent fees
Yes happy to pay ...understand the requirements .
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