100% sales valuation accuracy
71% sales fee satisfaction
100% lettings valuation accuracy
88% lettings fee satisfaction
With over 50 years experience of the Lettings market in and around Reading, Vanderpump Property Agents have become a front-runner in residential lettings and Property Management meaning that we have the knowledge and experience to help you with either renting out your property, or your property search.Our staff have worked ...
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With over 50 years experience of the Lettings market in and around Reading, Vanderpump Property Agents have become a front-runner in residential lettings and Property Management meaning that we have the knowledge and experience to help you with either renting out your property, or your property search.
Our staff have worked here for many years and with that experience, comes knowledge. We work tirelessly for both Landlords and Tenants alike, to ensure we provide the best possible service.
We have a dedicated Lettings Team, Property Management Team and Accounts Department who are readily available to deal with the day to day running of the properties.
We welcome the opportunity to assist you with your requirements, whether you are a Landlord with a property or properties to rent, or whether you are a Tenant looking for accommodation.
We are part of Client Money Protect - The Client Money Protection Scheme
Our staff have worked here for many years and with that experience, comes knowledge. We work tirelessly for both Landlords and Tenants alike, to ensure we provide the best possible service.
We have a dedicated Lettings Team, Property Management Team and Accounts Department who are readily available to deal with the day to day running of the properties.
We welcome the opportunity to assist you with your requirements, whether you are a Landlord with a property or properties to rent, or whether you are a Tenant looking for accommodation.
We are part of Client Money Protect - The Client Money Protection Scheme
Latest Reviews
View all Reviews 30
18th Jun 2021
reviewed by 'Kara'
26th Apr 2021
reviewed by 'Elmah'
12th Jul 2020
reviewed by 'Matthew'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 71% | £0 | £0 |
| Lettings | 100% | 88% | £650 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 19 | 8 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- RG31
Address
5 School Road
Tilehurst,Reading
Berkshire
RG31 5AR
0118 941 6111
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
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Jun 18,2021
Jun 18,2021
0
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It was my first time ever renting a property & the Vanderpump team honestly have been amazing. They made me feel at ease with everything and answered any questions I had, even if they were the most silliest ones! The whole team have been absolutely amazing ...
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Jun 18, 2021
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Thank you Kara for your kind words; its been our pleasure to help
We wish you the very best of luck for the future
Regards ...
May 11,2021
May 11,2021
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I was very satisfied with the service provided by Tammy from Vanderpump. She was very helpful arranging extra viewings and sorting any issues I raised. I highly recommend Vanderpump and the service and attention they provide....
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May 11, 2021
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thank you
it was a pleasure to help
Regards ...
Apr 26,2021
Apr 26,2021
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Vanderpump has been very efficient and they provide prompt responses to emails. Was relocating from abroad and they made it easier for me to secure a house....
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Apr 27, 2021
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thank you for your kind words. It was a pleasure to help you ...
Nov 02,2020
Nov 02,2020
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Tammy is amazing, she is very responsive, very professional and clear. Everything went smoothly and fast. They are pretty prompt handling inquiries, had no problems so far, I would recommend....
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Nov 02, 2020
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It was a pleasure to help you thank you ...
Jul 12,2020
Jul 12,2020
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Tammy and Gary, were excellent. We had to move on very short notice and they made this possible. Good communication and a really fast turn around. Thoroughly recommended....
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Jul 12, 2020
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Total pleasure to help and assist you
Thank you ...
Jun 25,2020
Jun 25,2020
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Amasing friendly service, very helpful and answered all questions, the speed and thoroughness of everything going through and how fast it was handled was amasing considering these current challenging times...
Would recommend highly
A***** SERVICE ALL ROUND...
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Jun 25, 2020
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Thank you your very welcome ...
Jan 29,2020
Jan 29,2020
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As joint landlords my wife and I have had excellent service from Vanderpump (originally Turrill’s) from September 1986 till December 2019. We worked abroad for many years and therefore could not visit our property on a regular basis. We found Vamderpump to be very professional, prompt ...
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Jan 29, 2020
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Thank you, it was a pleasure to manage your property for all these years. Kind regards and best wishes to you both from all the staff at Vanderpumps ...
Jan 23,2020
Jan 23,2020
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Very professional, very polite, very clear with any questions asked, very efficient. A very good letting agency, haven't experienced any problems yet....
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Jan 24, 2020
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Thank you for your very kind comment. We hope you will be very happy in your new home. Best wishes ...
Jan 21,2020
Jan 21,2020
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Out of all the lettings agents I have had experience of using, they are easily the most efficient and effective at what they do. Importantly not only do they get back to you when they say they will, but actually do what they say they ...
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Jan 21, 2020
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Thank you for your very kind comments, always a pleasure to help you
Regards ...
Nov 06,2019
Nov 06,2019
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Sally and Tammy are prompt in responding to emails and answering phone calls.I just moved into a property managed by Vanderpump so looking forward for the same professional service .First two weeks I got a boiler problem in the property however Tammy ownership and ...
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Nov 08, 2019
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Thank you for your kind review.
Always a pleasure to help and be of assistance
Regards ...
Aug 06,2019
Aug 06,2019
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Everything was very straight forward and was all processed very quick, Sally was great at getting back to me on everything....
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Jun 13,2019
Jun 13,2019
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I have given 4 stars, due to poor response from agents after move in. For eg, i was asked gas supply provider details, but they have provided multiple vendors and asked me to find myself, which is not acceptable. Also till date, the gas hob Ignitor ...
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Comment on agent fees
Its acceptable
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Jun 13, 2019
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Thank you for your feedback. I am sorry to note that you feel we responded poorly to your request and I would therefore like to take this opportunity to respond to your feedback. When you moved into the property we informed all service companies, whom we held on your file, to advise them of your occupation of the property. Unfortunately after various correspondence between ourselves, It would appear that previous occupants had changed supplier without our knowledge and therefore you were info ...
Apr 09,2019
Apr 09,2019
0
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Very professional, very polite, very clear with any questions asked, very efficient, A very good letting agency haven't experienced any problems...
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Comment on agent fees
Reasonable price
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Feb 01,2019
Feb 01,2019
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Very good and useful staff. Fully recommending this agency.
So nice and kind people always solving any problems. Very happy to had them....
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Dec 13,2018
Dec 13,2018
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An impeccably professional and charming young lady who went out of her way to be understanding, supportive and helpful in guiding me through a stressful time. I would unhesitatingly recommend her and the other staff in the office....
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Comment on agent fees
Fair
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Aug 20,2015
Aug 20,2015
1
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I've been a tenant with Vanderpump & Wellbelovefor over 4 years and the experience of dealing with them has been excellent.
I'm very satisfied with the property I rent via them. They've been very prompt to deal with any issues that I've highlighted over the last 4 years ...
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Jul 30,2015
Jul 30,2015
2
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I would absolutely discourage anyone from dealing with this agency. They were nice until i signed the contract and after that immediately became disinterested and disrespectful. The fat woman in the office was one of the most impolite people i have ever met, with issues ...
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Oct 22,2014
Oct 22,2014
1
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Awful took deposit and made excuses stay clear rude lil is the most nasty women these people are how they are still trading I dont know and the main guy well he...
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Jun 03,2014
Jun 03,2014
6
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I visited the Oxford Road Branch on Saturday. My partner I were looking for a one bed flat to rent. We saw one in the window which looked interesting so we went in for more information. We spoke to the lady in the office who ...
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What agent could do to change your mind?
Better customer serviceAttached Filesnbsp;
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Jan 14,2013
Jan 14,2013
5
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Very unsatisfactory service. Room was let out with broken window and door. No explanation of background of housemates or Landlord. Complaints made are seemingly not taken very seriously and unwilling to cooperate on dispute regarding breach of contract on their behalf. My safety has not ...
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What agent could do to change your mind?
They have been rude with me from the moment I signed the contract. Better customer service is needed and as quoted on thier website "We are a private company whose customer care policy is of the upmost importance whether you are a tenant or landlord" - this is incorrect and they have not followed this through, it is very misleading and untruthfulAttached Filesnbsp;
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Mar 05, 2013
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no various options were given to help my situation other than being told to continue paying my rent until the end of the contract. I was unsafe in the property due to another tenant being threatening towards me and vanderpump and wellbelove have done everything to work against me. They also did not provide me with the relevant documents when first moving into the property. These are only 2 of my many issues with this company. As shown above Vanderpump and Wellbelove, I have found, have been most ...
Jul 24,2012
Jul 24,2012
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We are totally happy with this company, from start to finish the ladies in the office dealt with us with the utmost courtesy. Our financial situation was not the best ( post bankruptcy) Unlike other Agency's we had past through in the last 2 months, Vanderpump were ...
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Apr 26,2012
Apr 26,2012
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I had a wonderful relationship with them from September 2000 (as Turrill Management then) until February 2012.
I believe that it can be fairly said that I also helped them to help me, but their response has always been prompt, in the framework of a letting management ...
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Sep 15,2011
Sep 15,2011
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I have been with Vanderpump and Wellbelove between Dec 2008 to Jan 2011 and I must say they are pretty prompt in terms of handling inquiries, faults and contract renewals. Its a bit unfortunate that I had to leave the property due to noisy neighbours but I ...
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Jan 09, 2012
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Hi
Please help
how good they are in returning the deposit ? ...
Sep 06,2011
Sep 06,2011
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Rented under Vanderpumps for nearly two years and found them to be very prompt with dealing with any maintenance matters, the team I dealt with - Tammy, Rachel and Helen were all excellent and a pleasure to deal with.
Would be happy to recommend them ...
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Aug 04,2011
Aug 04,2011
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We rented from them for 10 months and had no problems. The check out was quick and we got our full deposit back (we had cleaned for hours so would have been very upset if we hadn't!) Lill was really friendly and helpful and has been ...
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Aug 05, 2011
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Dear Jenny
Thank you very much for your kind comments. We wish you all the best for the future and if you ever need another property let us know.
All the best ...
May 12,2011
May 12,2011
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The Girls at the Tilehurst office have been nothing less than wonderful, friendly and very helpful. From showing us the house, negotiating a lower rate and dealing with maintenance issues, they have never let us down. Only downside is we are moving to a house ...
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Jun 03, 2011
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Thank you for your wonderful comments, it is nice to be made aware that you are happy with the services which we have provided to you. Best of luck for the future. Vanderpump & Wellbelove ...
Apr 06,2011
Apr 06,2011
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I've been renting a property that was managed by V&W for nearly 2 years now and have been more than happy with them. Their fees were not too high when starting my contract and their management service was outstanding throughout my stay. My point of ...
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May 15,2009
May 15,2009
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I rented a flat through Vanderpump & Wellbelove. Unfortunately there was damp in the Flat which after about a month became unbearable (we slept in sitting room as other rooms covered in black damp) and the landlady (although admitting it was her fault at first) blamed ...
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Sep 15,2008
Sep 15,2008
1
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From the very start of my contact with this estate agency I have had a bad experiance. The agent who showed me the properties was putting his tie on as he got out of the car, had no idea how much the rent was, what ...
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Sep 22,2006
Sep 22,2006
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V&W have always been good with us. Maintenance issues have moslty been dealt swiftly and they are normally pleasant on the phone.
My only gripe is the ...
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Tammy
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Sally
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Daniel
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:59 PM 10/03/2021 by Daniel Fennell
Best Letting Agent in RG31 
