Urban Patchwork
4.9/5, 85 reviews
96% recommended
100% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction
Our award-winning agency only opened its doors in spring 2018, but we have already firmly established ourselves in the SE16 area with a successful track record in a challenging market. We adhere to the highest standards, always act with integrity, treat customers with respect, ensure properties are marketed in the right ... show more Our award-winning agency only opened its doors in spring 2018, but we have already firmly established ourselves in the SE16 area with a successful track record in a challenging market. We adhere to the highest standards, always act with integrity, treat customers with respect, ensure properties are marketed in the right way and set out to exceed expectations at every step.

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Latest Reviews

 View all Reviews 85
24th Sep 2024
reviewed by 'Anonymous'
“My experience with them ( Toby specifically ) was nothing short of a nightmare. They are incredibly untrustworthy, sneaky, and outright dishonest. ......”
1st Jun 2024
reviewed by 'Damien'
“A big thank you to Urban Patchwork for their customer service and professionalism. Urban Patchwork stood out from the beginning ......”
29th Apr 2024
reviewed by 'Stephanie Wilson'
“Urban Patchwork is the best estate agent I've ever dealt with. I wouldn't hesitate to recommend them or work with ......”
7th Apr 2024
reviewed by 'Javier'
“Excellent service from Toby at Urban Patchwork. They not only assisted my partner and me with the properties they had ......”
2nd Apr 2024
reviewed by 'Alex'
“Really pleased with the service that these guys provided. Very professional throughout the transaction. Both Toby and Stuart were great....”
4th Mar 2024
reviewed by 'Jonathan'
“Stuart and Toby were truly the best agents I've ever worked with. They were very clear, honest and understanding throughout ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 98% £295,000 £850,000
Lettings 100% 96% £1,350 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 1 20 1 32 1 18 0 3 0
Areas covered
  • SE16
  • SE8
  • SE1
  • SE10
  • SE14
Address

Unit B Ensign House, Rope Street
London
Greater London
SE16 7EX
0207 043 2348

update staff | update details

Opening Hours
  • Monday: 09:30 - 18:30
  • Tuesday: 09:30 - 18:30
  • Wednesday: 09:30 - 18:30
  • Thursday: 09:30 - 18:30
  • Friday: 09:30 - 18:00
  • Saturday: 10:00 - 15:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Worst agent...”

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Sep 24,2024
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By: 'Anonymous'
Sep 24,2024
0 people found
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My experience with them ( Toby specifically ) was nothing short of a nightmare. They are incredibly untrustworthy, sneaky, and outright dishonest. As a tenant, I discovered they were deliberately trying to make me look bad to the landlord, spreading misinformation, and creating unnecessary tension. What’s ...
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By: Toby Gooding
Sep 25, 2024
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I'm very surprised to receive this review, as what is being described does is not even remotely close to any experience we have had with a tenant. If you do have any genuine concerns, I invite you to reach out to us and discuss further. We are always open to receiving constructive feedback and when a mistake has been made, we will do our best to put things right. However, no complaint or grievance has been raised. While this review has been made by "Anonymous", the name in which the identical re ...

“A big thank you to Urban Patchwork...”

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Jun 01,2024
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Toby
By: 'Damien'
Jun 01,2024
0 people found
this helpful
A big thank you to Urban Patchwork for their customer service and professionalism. Urban Patchwork stood out from the beginning as they demonstrated a better understanding of the area and development where my property was located. I am particularly thankful to Toby who has been ...
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“Urban Patchwork - highly recommended trusted agent....”

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Apr 29,2024
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Toby
By: 'Stephanie Wilson'
Apr 29,2024
0 people found
this helpful
Urban Patchwork is the best estate agent I've ever dealt with. I wouldn't hesitate to recommend them or work with them again in the future. If you're looking for an estate agent who truly cares about their clients, look no further. All the staff are ...
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“Outstanding Service and Support!...”

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Apr 07,2024
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By: 'Javier'
Apr 07,2024
0 people found
this helpful
Excellent service from Toby at Urban Patchwork. They not only assisted my partner and me with the properties they had to offer, showing us around and accommodating our needs, but they also went above and beyond to help us with our current tenancy, providing professional ...
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“Urban Patchwork....”

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Apr 02,2024
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stuart
By: 'Alex'
Apr 02,2024
0 people found
this helpful
Really pleased with the service that these guys provided. Very professional throughout the transaction. Both Toby and Stuart were great....
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“Stuart and Toby were truly the best agents I'......”

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Mar 04,2024
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By: 'Jonathan'
Mar 04,2024
1 people found
this helpful
Stuart and Toby were truly the best agents I've ever worked with. They were very clear, honest and understanding throughout our sale. They were careful around finding the right buyer for our property and then spent considerable time and effort with the buyer to address ...
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“Stuart and the team helped us with buying our......”

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Dec 20,2023
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By: 'Andrew'
Dec 20,2023
1 people found
this helpful
Stuart and the team helped us with buying our first home and were friendly, professional, and easy to reach all along the way....
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“Purchase of Surrey Quays flat...”

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Nov 17,2023
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stuart
By: 'James & Nina'
Nov 17,2023
2 people found
this helpful
We’ve been thoroughly impressed with the service provided by Urban Patchwork and all the work Stuart has done with the purchase of our flat. Particularly, the clear and constant communication put us at ease for our first property purchase. We couldn’t recommend Stuart, ...
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“I have recently purchased a flat sold by Urba......”

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Nov 06,2023
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stuart
By: 'Georgiana'
Nov 06,2023
1 people found
this helpful
I have recently purchased a flat sold by Urban Patchwork. Throughout the whole process, Stuart kept me informed, contacted solicitors to get updates and always tried to accommodate both mine and the sellers' needs. He was really communicative in managing the whole process, accommodating viewings ...
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“Urban Patchwork were a joy to work with! Both......”

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Nov 01,2023
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By: 'Jenny'
Nov 01,2023
2 people found
this helpful
Urban Patchwork were a joy to work with! Both Toby and Stuart were extremely helpful, answering every single question I had and Stuart let me view the property multiple times before completion so I could start making plans. I would highly recommend them as an ...
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“Urban Patch is excellent...”

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Oct 09,2023
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stuart
By: 'Loretta'
Oct 09,2023
2 people found
this helpful
Selling my flat in Rotherhithe was an emotional journey for me, and I was worried about the process. Toby and the team at Urbanpatch were nothing short of fantastic. I would particularly like to thank Stuart Wood for his exceptional diligence and attention to detail. ...
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“My partner and I had the privilege of working......”

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Oct 07,2023
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By: 'Rafael'
Oct 07,2023
2 people found
this helpful
My partner and I had the privilege of working with Toby Gooding and Paula Bailey from Urban Patchwork, and we can confidently say that this was the smoothest and most stress-free experience we have ever had with a real estate agent. Before starting to search ...
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“Excellent service that got the price we wanted for our home...”

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Oct 04,2023
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stuart
By: 'R Hawley'
Oct 04,2023
2 people found
this helpful
Urban Patchwork have made our selling process really easy. From the research done to make sure our property was valued at just the right price to the excellent communication regarding viewings and then through to exchange of contracts, everything was done just as we would ...
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“Excellent...”

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Sep 08,2023
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By: 'Ivana'
Sep 08,2023
1 people found
this helpful
I've dealt with many agents in the past so I can say confidently that Urban Patchwork is exceptional. Great service, really friendly and honest. We were not their clients directly, but we bought a property they were marketing. They were supportive throughout the process and ...
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“We rented a one-bedroom flat from Urban Patch......”

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Jul 18,2023
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Paula
By: 'Sascha'
Jul 18,2023
2 people found
this helpful
We rented a one-bedroom flat from Urban Patchwork for 3.5 years. Urban Patchwork (and in particular Toby) were very fair and professional. From the first flat viewing all the way through the duration of the tenancy, they were a good partner. During the tenancy, Paula, the ...
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“I recently had the pleasure of working with U......”

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Jul 05,2023
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By: 'Angela'
Jul 05,2023
2 people found
this helpful
I recently had the pleasure of working with Urban Patchwork when purchasing my house and I cannot emphasize enough how impressed I have been with their exceptional dedication to service and me the buyer. I worked closely with Stuart, who had a genuine commitment to ...
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“Estate Agents with Integrity...”

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May 28,2023
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By: 'Mary'
May 28,2023
2 people found
this helpful
When my Husband and I decided to sell our Apartment, we contacted several estate agents but decided on Urban Patchwork, primarily because they were recommended, were local and a relatively small organisation. We were happy with the service that we received. Toby was extremely responsive ...
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“Great estate agent...”

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Feb 16,2023
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By: 'John M'
Feb 16,2023
1 people found
this helpful
Great estate agent. Commercial, pragmatic, ethical, balanced and transparent in all their dealings with me. As with any property sale there were various obstacles on route, Chris successfully navigated through these in his unflappable and professional style....
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“Best agents we've ever worked with...”

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Oct 02,2022
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By: 'Emilien'
Oct 02,2022
2 people found
this helpful
Chris was by far the best agent we have every dealt with. So much expertise, really patient and kind, of a rare integrity in this space and incredibly hands on. Our buying process was a complex one as we were in a chain and Chris’ ...
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“Urban Patchwork are pure gold....”

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Sep 29,2022
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By: 'Marcelle'
Sep 29,2022
1 people found
this helpful
Urban Patchwork are quite new, still small - and pure gold. Toby and Chris are charming, brilliant to work with, and apparently inexhaustible. Having tried unsuccessfully to sell my (beautiful) flat using several major and one local agent, Urban Patchwork sold at the very good ...
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“Trusted, determined and brilliant throughout our sale...”

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Aug 23,2022
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By: 'Sophie Gauss'
Aug 23,2022
1 people found
this helpful
Just completed on the sale of our house with Urban Patchwork and now to write a well-deserved review. I've been impressed with Toby and Chris throughout the whole process. I had a few valuations done before choosing UP, and besides the fact Toby's was nicely ...
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“Great Agents for Rotherhithe and Surrey Quays...”

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Aug 19,2022
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By: 'James Marchant'
Aug 19,2022
1 people found
this helpful
Both Toby and Chris steered us through the sale of our property, from the first meeting to completion. The key to the success was specific knowledge of the immediate area, and the building itself, guiding us through the complexities following EWS certification. Each step of ...
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“We had an excellent experience with Urban Pat......”

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May 18,2022
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Toby
By: 'Elizabeth'
May 18,2022
2 people found
this helpful
We had an excellent experience with Urban Patchwork for the recent sale of our property. We had initially been set on using one of the larger chain estate agents for the sale and luckily in the end after an impressive valuation meeting we decided to ...
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“I was most impressed from the very first meet......”

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May 04,2022
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By: 'Granny G'
May 04,2022
0 people found
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I was most impressed from the very first meeting with Toby, who came armed with information regarding the property. He certainly had done his homework. I was extremely happy with the friendly, proactive approach Chris, Toby and all the staff in the office took to ...
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“they're grrrreat...”

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Oct 18,2021
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Paula
By: 'Lorcan'
Oct 18,2021
0 people found
this helpful
We've had such a good experience with urban patchwork. Our viewings with them were friendly, honest and professional. They're super helpful and responsive too. Much better than the competition out there....
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“Highly Recommended...”

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Sep 13,2021
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By: 'Andrew'
Sep 13,2021
0 people found
this helpful
Urban Patchwork provided first class service in selling our property. The initial meeting with Toby was very impressive, his information being very well-researched. Unlike many agents promising a quick sell, they promised a realistic timescale within which they would obtain a reliable buyer at a ...
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“Excellent!...”

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Sep 12,2021
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Toby
By: 'Kristy'
Sep 12,2021
0 people found
this helpful
Urban Patchwork has really been amazing since we started renting through them. Toby and Paula are always willing to help and our overall experience has been great! Would highly recommend them!...
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“Amazing company and great service! I’ve been ......”

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Sep 11,2021
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Paula
By: 'Pieter'
Sep 11,2021
1 people found
this helpful
Amazing company and great service! I’ve been renting a property that is managed by Urban patchwork for the past 8 months, and can honestly say it’s been a pleasure. Special thanks to Paula Bailey and Toby Gooding for the great service and always being ...
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“Great experience from start to finish...”

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Sep 10,2021
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By: 'Tina Kapoor'
Sep 10,2021
1 people found
this helpful
Great experience from start to finish. Toby got my house under offer much quicker than I expected and Chris managed the entire process exceptionally well. Delighted to have worked with them and would definitely use them again. Highly recommended!...
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“Best estate agents I have ever dealt with by ......”

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Sep 10,2021
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By: 'Jessica'
Sep 10,2021
1 people found
this helpful
Best estate agents I have ever dealt with by a country mile. Always friendly, always approachable, nothing is ever too much trouble! They've set an incredibly high standard in an industry that hasn't always had the best reputation. Every member of staff is a pleasure ...
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 17/03/2023, 6:02 PM by Toby Gooding
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:02 PM 17/03/2023 by Toby Gooding

Awards won by Urban Patchwork

Regional Awards won by Urban Patchwork

Individual Branch Awards

London, SE16


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