Touchstone CPS Ltd
Bath, BA2
3.8/5, 179 reviews
69% recommended
100% lettings valuation accuracy
66% lettings fee satisfaction
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change.We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in ... show more We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change.
We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experienced hands.
If you are experiencing maintenance issues, please contact us either by calling us or via email: [email protected] with details of your property and any outstanding issues. Thank you.

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Latest Reviews

View all Reviews 179
20th Aug 2024
reviewed by 'Sophie Worswick'
“Kaila has been brilliant throughout our application and can't thank her enough for her help...”
15th Aug 2024
reviewed by 'Kirsten Mckenzie'
“5 Star Service from the Touchstone team! With having many not so wonderful experiences with agencies in the past, we found ......”
15th Jul 2024
reviewed by 'Stanley'
“It was a good experience with the team Touch Stone. Very clear, information and guidance. Customer-friendly and truly professional....”
18th Apr 2024
reviewed by 'Dan'
“Kaila was always there to answer any questions we had and was great at reaching out first when anything was ......”
21st Mar 2024
reviewed by 'Louise'
“They have helped me so much with the problems i have.Such nice people to talk to and helpful....”
20th Mar 2024
reviewed by 'G'
“I have been without a washing machine for 3 weeks, it takes 2 days to get a washer delivered....”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Touchstone CPS Ltd
2 Crescent Office Park Clarks Way
Bath
Somerset
BA2 2AF
01225 838 490

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 66% £370 £2,708
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 115 52 0 0 0 0 8 3
Areas covered
  • Nationwide
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Latest Properties

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Bath, BA2
Edinburgh, EH16
London, WC1X
Retirement Rentals, BA2

“We rented a two bedroom apartment in the Wigan area ......”

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Jun 14,2017
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Jane
By: 'Paul'
Jun 14,2017
0 people found
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We rented a two bedroom apartment in the Wigan area with the company through a local letting agent. Touchstone's representative, Jane Kosky, was always very helpful and flexible when it came to the end of the tenancy as we had to change our move out ...
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Comment on agent fees
We paid a local letting agent as they marketed the property to ourselves. We are a company and paid a standard company rate.
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By: Penny Graham
Jun 30, 2017
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Hi Paul. I would be delighted to pass on your praise for the engineer that attended your property recently. Its always great to hear when tenants are happy with our service. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Daisy is such a great agent extremely helpfull .we have ......”

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Jun 10,2017
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Daisy
By: 'Michelle'
Jun 10,2017
0 people found
this helpful
Daisy is such a great agent extremely helpfull .we have grown a great landlord tenant relationship over the the years ,she has resolved any issues I have had promptly ,all in all she's a star couldn't ask for any more...
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Comment on agent fees
Couldn't complete
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By: Penny Graham
Jun 13, 2017
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Hi Michelle Thank you for your great review and comments about my colleague, Daisy Jenkins. It's great to see that you've had such a positive experience of our service. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Always friendly helpful and resolves any problems effectively . Always she ......”

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Jun 06,2017
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Shirley
By: 'HDALE'
Jun 06,2017
0 people found
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Always friendly helpful and resolves any problems effectively . Always she is more than happy to help. Thank you so much...
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Comment on agent fees
Good
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By: Penny Graham
Jun 06, 2017
View all comments (1)
Hi. Thank you so much for your review of Touchstone's service and especially for your kind comments about my colleague, Shirley Driver, it really is much appreciated. Best wishes Penny Graham, Touchstone CPS Ltd ...

“Touchstone managed the apartment I rented for 7 years. Any issues ......”

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Jun 05,2017
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By: 'Miss'
Jun 05,2017
0 people found
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Touchstone managed the apartment I rented for 7 years. Any issues I had sue coles and Lewis got on the job immediately to resolve it. Also Fred Dawson was a fantastic help when I had a brief gap between jobs, he set up a payment plan ...
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Comment on agent fees
N/A
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By: Penny Graham
Jun 06, 2017
View all comments (1)
Hi Miss Bishop. Many thanks for taking the time to review Touchstone and especially for your positive feedback for my colleagues, Sue, Fred & Lewis. It's always great to read that our tenants are happy with our service, so thank you. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Shirley has made my move into Trumpington easy and hassle ......”

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May 31,2017
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Shirley
By: 'Elanor'
May 31,2017
0 people found
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Shirley has made my move into Trumpington easy and hassle free. All my questions have been responded too quickly and I have not had any difficulties during the process at all....
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By: Penny Graham
Jun 06, 2017
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Hi Elanor. Many thanks for taking the time to review our service and especially for your great feedback about my colleague, Shirley Driver. It's great to read and it is much appreciated. Best wishes, Penny Graham, Touchstone CPS Ltd ...

“I've been happy with the service from touchstone for the ......”

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May 29,2017
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Shirley
By: 'MJP'
May 29,2017
0 people found
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I've been happy with the service from touchstone for the most part. Shirley is really helpful, she always gets back to me and makes every endeavour to sort out an issue as it arises as fast as possible. The only negative I would raise is ...
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Comment on agent fees
As mentioned above the fees have gone up £50 per year, I don't want to move from this flat but if the rent continues to rise at this rate I will be forced to look for a similar property at a cheaper rate. I know that other two bedroom flats in this block have been advertised at a cheaper rate, why should you get penalised for being a good tenant and living here longer?
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By: Penny Graham
Jun 06, 2017
View all comments (1)
Hi. Many thanks for taking the time to review our service and for your positive feedback for my colleague, Shirley Driver, it's much appreciated. Regarding the issues you have reported, please could you email me on [email protected] and confirm which block you live in and I will raise your concerns with the team. Alternatively, please feel free contact Shirley Driver direct and we can look into this for you. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Although there were quite a few problems with our property ......”

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May 29,2017
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By: 'Sarah'
May 29,2017
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Although there were quite a few problems with our property on moving in day, they were all resolved quickly and effectively by the team in Bath....
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Comment on agent fees
Good
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By: Penny Graham
Jun 06, 2017
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Hi Sarah. Many thanks for the taking the time to review our service, it's much appreciated. Moving can be busy and sometimes difficult so I'm pleased to see that any teething issues you encountered were dealt with promptly by the team. Thanks again for your review and best wishes in your new home. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Myself and my husband had never rented a property before ......”

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May 25,2017
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Shirley
By: 'Susan'
May 25,2017
0 people found
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Myself and my husband had never rented a property before but Shirley Driver was very down to earth and explained everything to us clearly and friendly. We have now been in our property for two years and know if we have a query with anything ...
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Comment on agent fees
Good
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By: Penny Graham
May 26, 2017
View all comments (1)
Hi Susan & Peter. Many thanks for taking the time to give such a great review. I'm delighted to read your comments about your experience of our service working with Shirley and that you're happy in your home. Best wishes and thank you again. Penny Graham, Touchstone CPS Ltd ...

“Great attention to detail and solving issues. Never felt I ......”

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May 25,2017
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Matt
By: 'Paul'
May 25,2017
0 people found
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Great attention to detail and solving issues. Never felt I was dealing with an impersonal company. Highly recommend to use....
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Comment on agent fees
Fair
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By: Penny Graham
May 26, 2017
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Hi Paul. Thank you for taking the time to give such a positive review of our service, particularly noting my colleague, Matt Johnstone. It's always nice to read such positive feedback and, much appreciated. Best wishes, Penny Graham, Touchstone CPS Ltd ...

“Staff were always very helpful and responsive in the event ......”

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May 24,2017
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Matt
By: 'Wendy'
May 24,2017
0 people found
this helpful
Staff were always very helpful and responsive in the event of needing any support. For example, our kitchen was repainted within hours of reporting a leak from the flat above....
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Comment on agent fees
Reasonable
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By: Penny Graham
May 26, 2017
View all comments (1)
Hi Wendy. I was pleased to see your review, particularly mentioning my colleagues Matt Johnstone & Matt Achilles. Thank you for taking the time to review our service, it is much appreciated and always nice to see. Thanks again. Best wishes, Penny Graham, Touchstone CPS Ltd ...

“Due to my ongoing health issues my situation regarding payment ......”

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May 24,2017
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Daisy
By: 'Adam'
May 24,2017
0 people found
this helpful
Due to my ongoing health issues my situation regarding payment of rent has been an ongoing issue. Ms Jenkins has not only dealt with my position in a professional manner but has, and continues to do so, with compassion, understanding and kindness. Without her continued ...
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Comment on agent fees
N/A
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By: Penny Graham
May 26, 2017
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Hi Adam. Thank you for your wonderful review and particularly your comments about the service you've received from my colleague, Daisy Jenkins, it's much appreciated. Best wishes, Penny Graham, Touchstone CPS Ltd ...

“The support received was very competent and quick. The responses ......”

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May 23,2017
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Shirley
By: 'nt544'
May 23,2017
0 people found
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The support received was very competent and quick. The responses to enquiries of any sort were always swift, friendly and concise....
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Comment on agent fees
The fees are acceptable and within the range of what other agencies charge.
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By: Penny Graham
May 26, 2017
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Hi. Thank you for taking the time to review the service that you've received from Touchstone, it is much appreciated. Best wishes Penny Graham, Touchstone CPS Ltd ...

“Disgusting service from start to finish. I left the property ......”

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Feb 17,2017
Minithumbdown
By: 'Victoria'
Feb 17,2017
3 people found
this helpful
Disgusting service from start to finish. I left the property almost 3 months ago and they still haven't reimbursed me with my deposit. no apologies and no reasons why I still don't have my money. They promised me a clean flat when I moved in but ...
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Comment on agent fees
I had to pay costs upfront when I moved in and the deposit I was supposed to get back at the end but they stole more than half of the deposit and I'm still waiting to get the small amount they owe me.
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“Touchstone were terrible. They took weeks to fix a broken ......”

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Dec 18,2016
Minithumbdown
By: 'Unhappy'
Dec 18,2016
2 people found
this helpful
Touchstone were terrible. They took weeks to fix a broken smoke alarm and tried to keep my deposit by stating that the apartment was not cleaned even though it had been. The reviews on this site speak for themselves. You have been warned.......
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By: Penny Graham
Jan 06, 2017
View all comments (1)
Hi. I am sorry to see that you have experienced difficulties with our company. If you have time, it would be appreciated if you could please contact me via email on [email protected] and confirm the office and team that you were dealing with so that I can investigate this matter further. Thank you. Kind regards Penny Graham - Touchstone ...

“Please do not deal with this company.Rented for 4 years 5 ......”

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Nov 23,2016
Minithumbdown
By: 'Susan'
Nov 23,2016
2 people found
this helpful
Please do not deal with this company. Rented for 4 years 5 months took 7 weeks to repair the washing machine. Inconsistencies between check in and check out. Being rude and picky about check out and are trying to squeeze every last penny out of me so as ...
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Comment on agent fees
Agents fees very high can get credit score for free why such high charges?
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By: Penny Graham
Nov 25, 2016
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Hi Susan. I am so sorry to hear that you have experienced an issue with our company. Please could you contact me on [email protected] and confirm which property you rented and the issues you encountered and I will take up the matter with the relevant Team. I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS ...

“I did not believe the reviews online and now I ......”

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Oct 31,2016
Minithumbdown
By: 'Shirley'
Oct 31,2016
2 people found
this helpful
I did not believe the reviews online and now I wish I had. The process of renting was a farce from the beginning. We were sent someone else's contract three times. So who knows who has all my private information. During the tenancy the flat ...
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Comment on agent fees
A lot of applying fees.
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By: Penny Graham
Nov 01, 2016
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Hi Shirley I am very sorry to hear that you have experienced an issue with our company. Please could you contact me via email: [email protected] and confirm the rented property address so that I can look into this for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS ...

“Overall Good Experience letting property from Touchstone Agent - Jennifer ......”

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Feb 09,2016
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By: 'Hardik'
Feb 09,2016
2 people found
this helpful
Overall Good Experience letting property from Touchstone Agent - Jennifer Dixon. The property experience was good. All the problems with the property was resolved in timely manner and there was smooth transition in the house and also it was fine when I left. One specific ...
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By: Penny Graham
Feb 12, 2016
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Thank you for taking the time to write a review on your experience. We are pleased that your time at the property was positive and wish you and your family all of the best for the future. ...

“I had a terrible experience with this agent. They are ......”

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Jan 23,2016
Minithumbdown
By: 'cactus801'
Jan 23,2016
6 people found
this helpful
I had a terrible experience with this agent. They are the property manager for a building of flats in central London, so even if you use a different agent to locate the property, Touchstone handles the running of the building. When I signed the contract ...
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What agent could do to change your mind?
Fees are slightly above market rate for central London.
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Comment on agent fees
Fees are slightly above market rate for central London.
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“Took me over 2 weeks to get my deposit processed, she ......”

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Dec 03,2015
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Tina
By: 'BAD'
Dec 03,2015
6 people found
this helpful
Took me over 2 weeks to get my deposit processed, she tried to get me to pay £200 after moving out for cleaning the front room which was spotless. They never get back to you unless its to get money from you. Would not recommend...
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“We moved into the property summer 2014. The place was filthy ......”

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Oct 01,2015
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Sue
By: 'Sarah'
Oct 01,2015
1 people found
this helpful
We moved into the property summer 2014. The place was filthy and we requested it was cleaned before we moved in. On the 3rd request the eventually cleaned it to an average standard. Our boiler broke down 8 times in the space of time we rented here ...
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“This is the WORST AGENCY I have ever dealt with! ......”

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Sep 26,2015
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Rebecca
By: 'Katerina'
Sep 26,2015
3 people found
this helpful
This is the WORST AGENCY I have ever dealt with! Apart from the fact tat they charge you a fortune for reference, admin etc fees they do not care AT ALL if you have any issues with the house. We had mice and mold issues ...
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“The worst letting agency I have ever dealt with.Extortionate ......”

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Jul 01,2015
Minithumbdown
By: 'AngryTenant'
Jul 01,2015
3 people found
this helpful
The worst letting agency I have ever dealt with. Extortionate application fees. Deposit higher than advertised Office over 100 miles away from the flat No response to complaint email thus far (sent 7 days ago) Not fixing any maintenance issues Rude staff Contract received 24 hours before move ...
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What agent could do to change your mind?
Charged application fee x2, guarantor fee x2 (despite me working), check-in, a months rent and deposit. Fees alone (minus one months rent and 6 weeks rent as deposit) came to ‚£444. I work for an agency with ‚£0 fees for students.
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Comment on agent fees
Charged application fee x2, guarantor fee x2 (despite me working), check-in, a months rent and deposit. Fees alone (minus one months rent and 6 weeks rent as deposit) came to ‚£444. I work for an agency with ‚£0 fees for students.
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“WORST MANAGEMENT COMPANY I HAVE EVER COME ACROSS.Our experience ......”

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Jul 28,2014
Minithumbdown
By: 'Annoyed92'
Jul 28,2014
4 people found
this helpful
WORST MANAGEMENT COMPANY I HAVE EVER COME ACROSS. Our experience with Touchstone has only gotten worse as the year has gone on and we cannot wait to be rid of them. Firstly, we had to pay absolutely extortionate admin fees - £150 each as well as 6 ...
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Comment on agent fees
Extremely expensive for an utterly appalling service.
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“The most USELESS stuff I have ever come across. None ......”

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Apr 16,2014
Minithumbdown
By: 'Yu'
Apr 16,2014
2 people found
this helpful
The most USELESS stuff I have ever come across. None of the simple words he promised can actually be fulfilled (not even close!). And to be fair, any different person may not going to help very much at all too! That's just their disastrous system. ...
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“Worst company and customer service I've ever recieved and I've ......”

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Feb 05,2014
Minithumbdown
By: 'Miss'
Feb 05,2014
2 people found
this helpful
Worst company and customer service I've ever recieved and I've dealt with some pretty terrible companies!! Honestly this one star is one star too many!!! Didnt find out how bad this company was until it was too late and I was already locked into a ...
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What agent could do to change your mind?
Gotten things fixed when they needed to needed to be fixed e.g at the beginning of the tenency instead of never!!!
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“Super slow service. Took 6 weeks to fix broken parts in ......”

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Nov 19,2013
Minithumbdown
By: 'Amateurs!'
Nov 19,2013
2 people found
this helpful
Super slow service. Took 6 weeks to fix broken parts in our home after we moved in. Still we are waiting for one part to our kitchen which was promised 6 weeks ago! 8 weeks gone now. I believe they just Doesn't care their customers. Never going to ...
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What agent could do to change your mind?
If customer contacts to Touchstone the service should arrive in next few days.
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“This company are useless! Don't rent from them! you wont ......”

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Nov 14,2013
Minithumbdown
By: 'unhappy'
Nov 14,2013
4 people found
this helpful
This company are useless! Don't rent from them! you wont get anything fixed and you will not get your depoist back! Bunch of dishonest rip off merchants! Moved in to a two bed flat which we had to clean before moving in! They say in ...
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What agent could do to change your mind?
fix things quickly! return full deposits!
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“Cowboy company. NEVER USE TOUCHSTONE! The customer service is awful, ......”

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Jul 02,2013
Minithumbdown
By: 'Tennant'
Jul 02,2013
6 people found
this helpful
Cowboy company. NEVER USE TOUCHSTONE! The customer service is awful, i have never once had a phone call back from them when i have been promised. They charge huge fees for no reason. When you check out the property they will make stuff up to ...
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“Touchstone dont have a branch in nottingham (as the adress ......”

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Oct 30,2012
Minithumbdown
By: 'Duncan'
Oct 30,2012
10 people found
this helpful
Touchstone dont have a branch in nottingham (as the adress states) thus making communication and response a real issue. what kind of agent does not have a branch close by? They charge extortionate "check-out fees" of £105 when you leave. This is just wrong on several ...
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What agent could do to change your mind?
Avoid extorting tenants. Respond to tenant issues and treat them like humans not just a number that pays rent. Being too obvious that all they cared about was how much money they could get from the tenant.
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 05/06/2024, 2:47 PM by Penny Graham
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:
https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 1:47 PM 05/06/2024 by Penny Graham

Awards won by Touchstone CPS Ltd, Bath BA2 2AF



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