Touchstone CPS Ltd
Bath, BA2
3.8/5, 179 reviews
69% recommended
100% lettings valuation accuracy
66% lettings fee satisfaction
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change.We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in ... show more We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change.
We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experienced hands.
If you are experiencing maintenance issues, please contact us either by calling us or via email: [email protected] with details of your property and any outstanding issues. Thank you.

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Latest Reviews

View all Reviews 179
20th Aug 2024
reviewed by 'Sophie Worswick'
“Kaila has been brilliant throughout our application and can't thank her enough for her help...”
15th Aug 2024
reviewed by 'Kirsten Mckenzie'
“5 Star Service from the Touchstone team! With having many not so wonderful experiences with agencies in the past, we found ......”
15th Jul 2024
reviewed by 'Stanley'
“It was a good experience with the team Touch Stone. Very clear, information and guidance. Customer-friendly and truly professional....”
18th Apr 2024
reviewed by 'Dan'
“Kaila was always there to answer any questions we had and was great at reaching out first when anything was ......”
21st Mar 2024
reviewed by 'Louise'
“They have helped me so much with the problems i have.Such nice people to talk to and helpful....”
20th Mar 2024
reviewed by 'G'
“I have been without a washing machine for 3 weeks, it takes 2 days to get a washer delivered....”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Touchstone CPS Ltd
2 Crescent Office Park Clarks Way
Bath
Somerset
BA2 2AF
01225 838 490

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 66% £370 £2,708
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 115 52 0 0 0 0 8 3
Areas covered
  • Nationwide
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA RICS NALS TPOS Lettings TPOS SAGEagent
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

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Bath, BA2
Edinburgh, EH16
London, WC1X
Retirement Rentals, BA2

“Shirley has been exceptionally helpful and made the process of ......”

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Feb 06,2018
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Shirley
By: 'Paulajayne66'
Feb 06,2018
0 people found
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Shirley has been exceptionally helpful and made the process of moving much easier than I expected. Always returns my emails/calls quickly. Friendly and professional....
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Comment on agent fees
Good, explained clearly
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By: Penny Graham
Feb 06, 2018
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Hi Paula. Thank you so much for taking the time to review our service and especially for your comments about the service you have received from my colleague, Shirley. Having worked with Shirley for several years it comes as no surprise, she has always been highly organised whilst being friendly and efficient. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Any problems with the property i have had they have ......”

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Jan 19,2018
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By: 'M'
Jan 19,2018
1 people found
this helpful
Any problems with the property i have had they have been delt with professional and within quickest possible time to be resolved its a shame you cannot take letting agencies with you like your gas and electric providers as i would recommend touchstone...
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Comment on agent fees
Nobody likes fees but i think the level of service excels the fee cost giving piece of mind
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By: Penny Graham
Jan 22, 2018
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Hi M Jackson. Thanks for your review of my colleague, Katrina Daymond's professionalism and customer service. It's always great to see a colleague recognised for their hard work, so thank you for taking the time to leave your review, it is appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Sue was a pleasure to deal with. We had a ......”

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Jan 16,2018
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Susan
By: 'Rachel'
Jan 16,2018
0 people found
this helpful
Sue was a pleasure to deal with. We had a tight turnaround time on when we needed to move in and Sue pushed hard for us to ensure we got in on our desired date. Sue has great communication skills and was always available when ...
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By: Penny Graham
Jan 22, 2018
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Hi Rachel. Many thanks for taking the time to review our service, it's much appreciated. I was particularly pleased to read your review of the customer service you received from my colleague, Sue Lywood. I know how hard Sue works to ensure that things go as smoothly as they can, so it's always great when that work is recognised. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Concise answers to all questions and very patient and accommodating. ......”

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Dec 21,2017
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Susan
By: 'T'
Dec 21,2017
0 people found
this helpful
Concise answers to all questions and very patient and accommodating. Felt happy and confident after each phone call! A real credit to the business....
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By: Penny Graham
Dec 22, 2017
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Hi. Thank you so much for taking the time to leave such a wonderful review of the service that you have received from my colleague, Susan Lywood, it is much appreciated and great to see. Very best wishes for Christmas and the New Year. Kind regards, Penny Graham, Touchstone CPS Ltd ...

“Andy was polite and collected from the moment we were ......”

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Dec 17,2017
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By: 'Kurtis'
Dec 17,2017
0 people found
this helpful
Andy was polite and collected from the moment we were put through to him on the phone. Andy had a huge task of moving us into a flat within four days, he took on this task with no qualms, chasing up our references multiple times (...
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Comment on agent fees
Fees were fine and normal compared to other services similar I've dealt with.
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By: Penny Graham
Dec 19, 2017
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Hi Kurtis & Shannon. Thank for you for your glowing commendation of my colleague, Andy Spencer. It is always great to see a colleague recognised for their hard work and very much appreciated. I will happily pass on your comments to Andy and his manager. Have a wonderful Christmas & New Year. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Touchstone are a VERY efficient and organized at both property ......”

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Nov 01,2017
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By: 'Gina'
Nov 01,2017
0 people found
this helpful
Touchstone are a VERY efficient and organized at both property management and email responses, especially Linsey Derrick who I contacted 7 yrs later and she provided me with ALL the info I needed on the NBD....
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By: Penny Graham
Nov 01, 2017
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Hi Gina. Thank you so much for your great review of our service and especially your comments about my colleague, Linsey Derrick. It's always great to see my colleagues recognised for their good work. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“great company to rent through, although there has been a ......”

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Oct 28,2017
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Holly
By: 'Shannon'
Oct 28,2017
0 people found
this helpful
great company to rent through, although there has been a few hiccups with the house it has all been handled really well and sorted. holly has managed this extremely well and thank you...
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Comment on agent fees
brilliant
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By: Penny Graham
Nov 01, 2017
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Hi Shannon. Thank you for taking the time to leave your review of our company and especially my colleague, Holly Thwaites, it's much appreciated. I will pass your comments to both Holly and her manager. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Shirley has restored my faith in touchstone always helpful pleasant ......”

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Oct 03,2017
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Shirley
By: 'Karen'
Oct 03,2017
0 people found
this helpful
Shirley has restored my faith in touchstone always helpful pleasant and professional -nothing too much trouble would recommend her every time...
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Comment on agent fees
Fees are very high in comparison to other agents
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By: Penny Graham
Oct 03, 2017
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Hi Karen. Thank you for taking the time to review the service that you have received from Touchstone and especially my colleague, Shirley Driver, it's much appreciated. I have worked with Shirley for several years and know her work ethic so it's great to see that recognised. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd. ...

“Shirley is incredibly efficient and very easy to talk to. ......”

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Sep 29,2017
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Shirley
By: 'Paul'
Sep 29,2017
0 people found
this helpful
Shirley is incredibly efficient and very easy to talk to. Whenever I ask for something to be rectified at the property, she always ensures that a contractor contacts me almost immediately and sorts the issue out. It is a pleasure and a comfort having Shirley ...
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Comment on agent fees
Good
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By: Penny Graham
Sep 29, 2017
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Hi Paul. Thank you for taking the time to leave such a great review of the service you have received from my colleague, Shirley Driver, it's much appreciated. I have worked with Shirley for several years and so I know that she's easy to deal with and highly efficient but it's always great to see a colleague recognised for the service they provide to our customers, so thank you. Kind regards Penny Graham, Touchstone CPS Ltd ...

“I have dealt with Shirley drive since 2010 and Daisy Jenkins ......”

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Sep 29,2017
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Shirley
By: 'Kesha'
Sep 29,2017
0 people found
this helpful
I have dealt with Shirley drive since 2010 and Daisy Jenkins since 2015 and quite a few other property managers over the last few years Also last year on about tenant fees changing which is begin of next year...
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Comment on agent fees
Good
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By: Penny Graham
Sep 29, 2017
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Hi Kesha. Thank you for your 5 star review of my colleagues Shirley & Daisy, it's much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Excellent service. We always got replies from our requests within ......”

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Sep 21,2017
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Matt
By: 'Flore'
Sep 21,2017
0 people found
this helpful
Excellent service. We always got replies from our requests within a couple of hours. Matt has always made sure we were attended on as promptly as possible. I would totally recommend....
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By: Penny Graham
Sep 22, 2017
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Hi Flore. Thank you for taking the time to review of our service and especially that given by my colleagues, Matt Johnstone & Matt Achilles, it's much appreciated. Kind regards, Penny Graham, Touchstone CPS Ltd ...

“Shirley has always been very professional with a very positive ......”

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Sep 20,2017
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Shirley
By: 'Marie'
Sep 20,2017
0 people found
this helpful
Shirley has always been very professional with a very positive attitude nothing was ever to much trouble for her, she really is an asset to your company. Please pass my comments on to her. Thank you....
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By: Penny Graham
Sep 20, 2017
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Hi Marie. Many thanks for your glowing review of my colleague, Shirley Driver. It is very much appreciated and it is always great to see a colleague recognised for their hard work. I will be happy to pass on your comments to both Shirley and our management team. Thanks again. Best wishes, Penny Graham, Touchstone CPS Ltd ...

“Great and friendly service. Always replying to emails quickly and ......”

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Sep 01,2017
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Shirley
By: 'Lou'
Sep 01,2017
0 people found
this helpful
Great and friendly service. Always replying to emails quickly and very professional. Miles better than previous letting agents used in the past....
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Comment on agent fees
Fair fees, and always knew what I was paying for and why.
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By: Penny Graham
Sep 06, 2017
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Hi Lou. Thank you for taking to time to review our service and especially for recognising my colleague, Shirley Driver, for her hard work. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...

“I reported a fault with our oven which manifested itself ......”

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Sep 01,2017
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By: 'J'
Sep 01,2017
0 people found
this helpful
I reported a fault with our oven which manifested itself on the Friday evening of a Bank Holiday weekend! Unfortunately, we had to forego a family roast lunch over the weekend but was more concerned that I needed to do some baking for a local ...
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Comment on agent fees
N/A
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By: Penny Graham
Sep 06, 2017
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Hi Mr & Mrs Eastbourne. Thank you so much of your glowing review of my colleague, Harley Jones, and the service that you've received recently. It is always a pleasure to see a colleague recognised for their hard work, so thank you for taking to the time to write your review, it's much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Nothing but helpful in what I found myself in a ......”

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Aug 29,2017
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Jane
By: 'Jean'
Aug 29,2017
0 people found
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Nothing but helpful in what I found myself in a difficult situation having to vacate and juggle family issues Thank you to you all including Mela...
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Comment on agent fees
N/A
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By: Penny Graham
Sep 06, 2017
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Hi Jean. Thank you so much for your great review of the service you have received from Touchstone and especially, Mela, it's much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...

“I would just like to say I'm really happy with ......”

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Aug 18,2017
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Holly
By: 'Hayley'
Aug 18,2017
0 people found
this helpful
I would just like to say I'm really happy with the service provided with both parties involved, everyone was really efficient with the whole process and especially keeping me up to date thorough out. I was surprised and happy with how quickly you got me ...
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Comment on agent fees
Good
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By: Penny Graham
Sep 06, 2017
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Hi Hayley. Thank you for taking the time to review our service and especially for recognising my colleague, Holly, for her hard work, it's much appreciated. Thanks again and kind regards, Penny Graham, Touchstone CPS Ltd ...

“Contacted Touchstones today with regards to rent and spoke to ......”

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Aug 16,2017
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By: 'Naomi'
Aug 16,2017
0 people found
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Contacted Touchstones today with regards to rent and spoke to with one of their agents Gemma who was extremely helpful and polite and informative. Overall brilliant service...
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By: Penny Graham
Aug 18, 2017
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Hi Naomi. Thank you so much for taking the time to review our service and for your kind comments about my colleague, Gemma. It's much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Holly was nothing but helpful during the process of our ......”

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Aug 14,2017
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Holly
By: 'Rochelle'
Aug 14,2017
0 people found
this helpful
Holly was nothing but helpful during the process of our move, unfortunately we wasn't the most ideal clients as we was both on holiday at separate times nevertheless she was patient & great help we really couldn't of done it without her, I would highly recommend ...
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Comment on agent fees
Very good!
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By: Penny Graham
Aug 15, 2017
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Hi Rochelle. Thank you for taking the time to leave such a glowing review of my colleague, Holly Thwaites. It's much appreciated and it's always great to see a colleague recognised for their work. Thanks again and best wishes. Penny Graham, Touchstone CPS Ltd ...

“Matt is a brilliant and dedicated property manager, whom I ......”

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Jul 25,2017
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By: 'Peter'
Jul 25,2017
0 people found
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Matt is a brilliant and dedicated property manager, whom I can always rely on. He is always helpful and whenever there were problems or issues, he found an almost immediate resolution, which really made me feel at home, anytime....
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By: Penny Graham
Jul 25, 2017
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Hi Peter. Thank you so much for taking the time to leave such a wonderful review about my colleague, Matt Achilles. Having worked with Matt for several years, it comes as no surprise to me that you have received such a high level of customer service from him Matt but it is always nice to see this confirmed. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“We recently dealt with Andy Spencer from Touchstone in relation ......”

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Jul 24,2017
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By: 'Emily'
Jul 24,2017
0 people found
this helpful
We recently dealt with Andy Spencer from Touchstone in relation to an issue that arose with a neighbour's property. He was professional, efficient, and ensured that the issue was resolved immediately. We were impressed with and grateful for the standard of service Andy and Touchstone ...
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Comment on agent fees
N/A
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By: Penny Graham
Jul 25, 2017
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Hi Emily. Thank you so much for your wonderful commendation of my colleague, Andy Spencer, and the customer service you have received from Touchstone. It's always great to read such positive feedback about our colleagues and service. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Agent has been very professional and business like in all ......”

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Jul 16,2017
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By: 'Broom'
Jul 16,2017
0 people found
this helpful
Agent has been very professional and business like in all their dealings. They communicate clearly by email, and are timely.Very pleased with the whole interaction...
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Comment on agent fees
Good
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By: Penny Graham
Jul 18, 2017
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Hi. Thank you for leaving such positive feedback about the service you have received from Touchstone to date. It would be great to know which Team/Property Manager you have been dealing with so that I can pass on your great feedback. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“I recently had contact with Bluebell Stewart , she was very ......”

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Jul 13,2017
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By: 'Cheryl'
Jul 13,2017
0 people found
this helpful
I recently had contact with Bluebell Stewart , she was very polite and understood my concerns and worries and treated me with upmost respect . She advised me on what to do and reassured me that landlords do have a heart❤️. I would love Bluebell Stewart to ...
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By: Penny Graham
Jul 14, 2017
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Hi Cheryl. Thank you so much for your glowing review of my colleague, Bluebell Stewart. I was pleased to read your comments about Bluebell and the service that you have received, and will happily pass them on to her manager. Thanks again for your time. Kind regards Penny Graham, Touchstone CPS Ltd ...

“JUST WANT TO SAY THANKS TO YOU AND ALL THE ......”

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Jul 11,2017
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Shirley
By: 'alnden'
Jul 11,2017
0 people found
this helpful
JUST WANT TO SAY THANKS TO YOU AND ALL THE STAFF AT THIS OFFICE, ME AND NO WE HAVE HAD NO REAL PROBELMS, THAT I KNOW OF BUT ANY WE HAVE HAD YOUR COMPANY HAS SORTED THEM OUT FOR US IN A TIMELY MANNER ONCE ...
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Comment on agent fees
ALL FEES ARE BAD BUT YOU HAVE TO PAY THEM TO GET WHAT YOU WANT
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By: Penny Graham
Jul 11, 2017
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Hi Alan & Denise. Thank you for taking the time to leave your great review of our service and for highlighting my colleague, Shirley Driver, its always great to see and much appreciated. Thanks again. Penny Graham, Touchstone CPS Ltd ...

“I cannot thank Fred Dawson enough with all the help ......”

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Jul 07,2017
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Fred
By: 'Louise'
Jul 07,2017
0 people found
this helpful
I cannot thank Fred Dawson enough with all the help he has given me over the last few weeks with rent advise....
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By: Penny Graham
Jul 07, 2017
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Hi Louise. Many thanks for taking the time to rate our service so positively and especially for your comments about my colleague, Fred Dawson, and the service that you have received from him. Ill be sure to pass on your comments. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“This is the second property I have ever rented and ......”

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Jun 28,2017
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Holly
By: 'Hollie'
Jun 28,2017
0 people found
this helpful
This is the second property I have ever rented and I have had the privilege of Holly helping my friend and I sort out the paper work for our new flat. Holly knows exactly what she's doing and the whole process has been efficiently handled ...
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By: Penny Graham
Jun 30, 2017
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Hi Hollie. Thank you for taking the time to give such a glowing review of the service you have received from my colleague, Holly Thwaites. Its always nice to see such a great review. Ill pass on your kind words to Holly. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...

“Shirley has gone above and beyond my expectations, helping us ......”

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Jun 27,2017
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Shirley
By: 'Peter'
Jun 27,2017
0 people found
this helpful
Shirley has gone above and beyond my expectations, helping us in a difficult situation. She kept me constantly up to date with progress of our move, and has been dealing with issues efficiently in our new home. Thank you so much for everything, it really ...
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By: Penny Graham
Jun 27, 2017
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Hi Peter. Thank you so much for taking the time to review our service, it's much appreciated. It's always great to see a colleague recognised for the work that they do and Shirley's customer service is certainly worthy of your high praise. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Shirley has been an absolute gem. There has been issues ......”

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Jun 23,2017
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Shirley
By: 'Najwa'
Jun 23,2017
0 people found
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Shirley has been an absolute gem. There has been issues with a home we selected and Shirley could not have been more helpful. She managed to sort out our issue quickly and was honest every step of the way so we knew where we stood. ...
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Comment on agent fees
Brilliant.
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By: Penny Graham
Jun 23, 2017
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Hi Najwa. Thank you for your great review of our service but also your glowing commendation of my colleague, Shirley Driver. Shirley offers our tenants a consistently high level of customer service, so I was delighted to see this recognised in your review. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Great and quick service from check in to check out. ......”

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Jun 22,2017
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By: 'Marius'
Jun 22,2017
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Great and quick service from check in to check out. Good fees and great communication thru our tendency. Any problem has been sorted quickly and in good manner....
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Comment on agent fees
Good fees
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By: Penny Graham
Jun 23, 2017
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Hi Marius. Thank you for taking the time to give such a great review of our service, it's much appreciated. Good luck in your new home and for the future. Kind regards Penny Graham, Touchstone CPS Ltd ...

“There were a number of issues due to the dreaded ......”

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Jun 21,2017
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Shirley
By: 'Ryan'
Jun 21,2017
0 people found
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There were a number of issues due to the dreaded mortgage chain - none of course down to Touchstone. Whilst this was a very frustrating time, it was much more bearable due to Shirley. She was approachable, friendly and highly proactive. Would definitely recommend highly, ...
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Comment on agent fees
Much better than the local estate agent fees
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By: Penny Graham
Jun 22, 2017
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Hi Ryan. Thank you so much for taking the time to provide such a wonderful review of my colleague Shirley Driver and particularly her customer service skills. It's great to receive such positive feedback about our staff and service, and I'll be sure to pass your comments on. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Very helpful in sorting out maintenance issues at the property. ......”

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Jun 15,2017
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Alana
By: 'NATALIE'
Jun 15,2017
0 people found
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Very helpful in sorting out maintenance issues at the property. Very speedy turnaround time on repairs. Prompt to answer emails. Kind and friendly manner....
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By: Penny Graham
Jun 16, 2017
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Hi Natalie Thank you for taking the time to provide such a glowing review of my colleague, Alana Burgess. Its great to see and much appreciated. Best wishes Penny Graham, Touchstone CPS Ltd ...
No image available Amy

Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 05/06/2024, 2:47 PM by Penny Graham
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:
https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 1:47 PM 05/06/2024 by Penny Graham

Awards won by Touchstone CPS Ltd, Bath BA2 2AF



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