100% lettings valuation accuracy
66% lettings fee satisfaction
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change.We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in ...
show more
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change.
We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experienced hands.
If you are experiencing maintenance issues, please contact us either by calling us or via email: [email protected] with details of your property and any outstanding issues. Thank you.
We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experienced hands.
If you are experiencing maintenance issues, please contact us either by calling us or via email: [email protected] with details of your property and any outstanding issues. Thank you.
Latest Reviews
20th Aug 2024
reviewed by 'Sophie Worswick'
15th Aug 2024
reviewed by 'Kirsten Mckenzie'
15th Jul 2024
reviewed by 'Stanley'
18th Apr 2024
reviewed by 'Dan'
21st Mar 2024
reviewed by 'Louise'
20th Mar 2024
reviewed by 'G'
Opening Hours
Address
Touchstone CPS Ltd
2 Crescent Office Park Clarks Way
Bath
Somerset
BA2 2AF
01225 838 490
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 66% | £370 | £2,708 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 115 | 52 | 0 | 0 | 0 | 0 | 8 | 3 |
Areas covered
- Nationwide
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Oct 03,2018
Oct 03,2018
0
people found
this helpful
this helpful
Harry was extremely professional and helpful, providing contact details for my regular property manager, and upon noticing she was on holiday he also organised an engineer to attend to my hot water issue...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Oct 05, 2018
View all comments
(1)
Hi J
I am pleased to see that you are happy with the service that you have received from my colleague, Harry. Thank you for taking the time to leave your feedback, it is much appreciated.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Oct 02,2018
Oct 02,2018
0
people found
this helpful
this helpful
Excellent, prompt service from a friendly and welcoming agent who was very willing to help and answer questions. Made the whole process a lot easier and less stressful. Couldn't have asked for a more pleasant experience as a first time lone tenant!...
read full review
read full review
Comment on agent fees
A reasonable amount requested for admin fees.
Was this helpful?
Yes
Yes
Oct 02, 2018
View all comments
(1)
Hi D Brownhill
Thank you for your wonderful review of the service that you received from Touchstone, it's great to see and much appreciated.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Oct 01,2018
Oct 01,2018
1
people found
this helpful
this helpful
Upon moving into our property, the day we picked the keys up there was a huge damp stain on the ceiling from a leak within the building and standing water everywhere. guess what? 2 years later and it's still there. It floods so often now that ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 02, 2018
View all comments
(1)
Hi Garfield
Having read your review, I am concerned by the issues you raise and would ask that you contact me direct, [email protected] with details of your property and the issues that you currently have outstanding, so that I can investigate the matter with the relevant team for you.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Aug 31,2018
Aug 31,2018
0
people found
this helpful
this helpful
Jade couldn't have been more instrumental in sorting out the problems I had with the flat. There were multiple issues which should have been resolved before I moved in, however it's taken 2 months for most of them to be addressed and I am continuing to ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 06, 2018
View all comments
(1)
Hi Ella
Firstly, many thanks for taking the time to review our service – your feedback is very important to us.
Thank you for your positive review of my colleague, Jade, who will be your property manager going forward. We are extremely sorry that on this occasion some of our services fell below the standard that you should expect as a customer. However, in light of your feedback, we are reviewing our processes to ensure that all customers receive a positive experience at move-in.
I ...
Aug 30,2018
Aug 30,2018
1
people found
this helpful
this helpful
DOES ANYONE ELSE GET THE IMPRESSION THAT ALL THE POSITIVE REVIEWS ARE WRITTEN BY TOUCHSTONE STAFF?
The first ten reviews are all negative â one star. Then we see lots of positive reviews â five stars. Have a look at how often a five star review comes ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Oct 01, 2018
View all comments
(1)
Hi
I am sorry that you felt that our service did not meet your expectations on this occasion. We manage a large number of properties across the UK and our teams work hard to ensure that our customer's repairs and queries are dealt with promptly.
Since receiving your review, I have checked with the property team who have confirmed that all issues mentioned in your review have now been completed and/or resolved, with the exception of your neighbour's alleged smoking, which without further e ...
Aug 26,2018
Aug 26,2018
1
people found
this helpful
this helpful
Since the beginning of our tenancy Amy has been lovely, helpful and understanding! As me and my boyfriend took our new flat very seriously we wanted everything to be perfect and Amy just made it happen! When she left on holiday we were passed on ...
read full review
read full review
Comment on agent fees
All worth it
Was this helpful?
Yes
Yes
Aug 28, 2018
View all comments
(1)
Hi Kaja
Thank you for your glowing commendation of the service you have received from my colleagues, Amy and Kelly, it is much appreciated and deserved.
Moving can be a busy time with lots going on but I'm pleased to see that any matters arising were dealt with promptly and professionally.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Aug 25,2018
Aug 25,2018
0
people found
this helpful
this helpful
We experienced lots of issues but Harry stayed up out of hours to help us out when we most needed him to and we really appreciate it and the time he has spent resolving these certain issues. Thank you....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 28, 2018
View all comments
(1)
Hi all
Thank you so much for your review of the great customer service you received from my colleague, Harry. Moving home is always a busy time with lots going on but when everyone works together issues are overcome and everyone is happy.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Aug 20,2018
Aug 20,2018
0
people found
this helpful
this helpful
Ms Marva made a complex repair with an exceptional turnaround of 48 hrs and delightful customer service experience. Thank you....
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Aug 21, 2018
View all comments
(1)
Hi
Thank you for taking the time to give such a great review of the service that you have received from Marva, it is much appreciated.
I will pass your comments on to Marva and her manager, who'll be delighted to read them.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Aug 07,2018
Aug 07,2018
0
people found
this helpful
this helpful
We have worked with Touchstone CPS for around two years now and have found them to be a very professional property management company. Our link to the company, Crystal Winter, is extremely knowledgeable, helpful and approachable and goes out of her way to make sure ...
read full review
read full review
Comment on agent fees
Fee structure seems to be very reasonable and fair.
Was this helpful?
Yes
Yes
Aug 21, 2018
View all comments
(1)
Hi Andrew
Many thanks for your glowing commendation of the service you have received from my colleague, Crystal Winter, during your tenancy. Having worked with Crystal for many years, it is great to see her hard work recognised and appreciated. Thank you.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Aug 03,2018
Aug 03,2018
0
people found
this helpful
this helpful
I have been. Wet impressed with the way that jade has dealt with a number of issues :- hit water,general maintainance, furniture package ,
She has been efficient with updates and ensured that I have been kept in the loop
Grateful thanks...
read full review
read full review
Comment on agent fees
Na
Was this helpful?
Yes
Yes
Aug 03, 2018
View all comments
(1)
Hi.
Thank you for taking the time to review the service that you have received from my colleague, Jade Grant. To see Jade's hard work acknowledged and appreciated is very satisfying for all concerned, so I will be sure to pass on your comments to both Jade and her manager.
Thanks again, it is much appreciated.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Aug 03,2018
Aug 03,2018
0
people found
this helpful
this helpful
Susan was extremely helpful with every aspect of tenancy agreement preparation; responded to emails quickly and her overall positive outlook made it a pleasant experience!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 03, 2018
View all comments
(1)
Hi Daria
Thank you for leaving such a positive review about the service that you have received from my colleague, Susan. It is much appreciated and well deserved.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 31,2018
Jul 31,2018
0
people found
this helpful
this helpful
I would like to thank Jade Grant for her great support and effort to this while she was doing her best to speed up the process for us to move in the property. It did take a while for the papers to be done by ...
read full review
read full review
Comment on agent fees
Great
Was this helpful?
Yes
Yes
Jul 31, 2018
View all comments
(1)
Hi Jumanah
Thank you for taking the time to provide a review of our service but particularly for your great comments about my colleague, Jade Grant, it's deserved and much appreciated. I will be sure to let Jade and her manager know.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 30,2018
Jul 30,2018
2
people found
this helpful
this helpful
Company is an absolute joke.
The dangers that were left within the house were completely unacceptable within a rented property.
This led to myself having to pay out of my own pocket to fix a badly damaged ceiling due to being completely saturated due to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 31, 2018
View all comments
(1)
Hi Shannon,
I have read your comments above and am extremely concerned at the comments that you have made. Please could you email me, [email protected], with details of the office you were dealing with and the property that this matter relates to. Once I have this information, I will be able to investigate the matter further for you.
I look forward to hearing from you in due course.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 25,2018
Jul 25,2018
3
people found
this helpful
this helpful
Amy has been great and very helpful from our very first email exchange. She always replies to my queries quickly and is efficient....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27, 2018
View all comments
(1)
Hi Muna Ali
Thank you for your wonderful review of the service you have received from my colleague, Amy Goodlass. It's always pleasing to read such positive reviews about my colleagues, so thank you for taking the time to do so, it's much appreciated. I'll be sure to let Amy know.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 18,2018
Jul 18,2018
1
people found
this helpful
this helpful
Great customer service, respond to e-mails really quickly, and have kept me up to date with the application process. Have answered any questions Ive had without a problem....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 20, 2018
View all comments
(1)
Hi Nadine
Thank you so much for taking the time to review Touchstone and our service, it's much appreciated. I will pass on your comments to the Team.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 14,2018
Jul 14,2018
0
people found
this helpful
this helpful
Beth has been a breath of fresh air as property manager for Touchstone. She has acted quickly and professionally to my concerns and problems, and has helped to resolve issues previously raised where no response or action was taken. She is a pleasure to deal ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 17, 2018
View all comments
(1)
Hi Rebecca.
Thank you for taking the time to give a review. Your commendation of my colleague, Beth, is much appreciated and deserved.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 11,2018
Jul 11,2018
0
people found
this helpful
this helpful
I have been dealing with Johnstone since 2014. He has always been very helpful with the daily maintenance issues and I am impressed by his efficiency and professionalism.
More than that, he is also willing to help to provide professional suggestions in the property industry, which ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 13, 2018
View all comments
(3)
Hi Shiang,
Thank you for taking the time to review our service but especially for your glowing commendation of my colleague, Matt Johnstone. Matt works hard to provide our customers with a professional service and so it is very pleasing to see his endeavours rewarded with such a great review, thank you.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 07,2018
Jul 07,2018
3
people found
this helpful
this helpful
This woman needs a pay rise! The dedication she had to my partner and I getting into a flat in Birmingham was amazing. She did it in such a quick time considering the estate agents Connells were not so efficient. Nothing was too much to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 13, 2018
View all comments
(1)
Hi Olivia,
Thank you so much for your wonderful review of the service you received from my colleague, Amy, it is much appreciated. I confirm that I have passed on your comments to her manager to feed back to Amy.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 03,2018
Jul 03,2018
0
people found
this helpful
this helpful
Although Katrina hadn't been Property Manager to my property for long, her conduct at all times has straddled that fine line between professional and friendly and set a standard as to how that relationship ought to be. For potentially the first time in my tenure ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 06, 2018
View all comments
(1)
Hi Owain
Thank you for taking the time to review our service and particularly for your comments about my colleagues, Katrina and Daisy, it's much appreciated. It's always great to see my colleagues recognised for their hard work and I will be sure pass your comments onto both.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jun 26,2018
Jun 26,2018
1
people found
this helpful
this helpful
I was attempting to rent a property, and coming straight out of university, never having rented alone before, it was a little daunting. Fortunately, the staff here seem very professional and timely - I cannot stress enough how important this is, as waiting around for ...
read full review
read full review
Comment on agent fees
The fees, although high at a first glance, seemed about normal or even lower-than-normal for the type of property I looking to rent in the area. The only part that felt perhaps higher than normal was the referencing fee - but my understanding is that they outsource this to another company, and I am not familiar with the rates that professional referencing services charge, so it may well be completely reasonable. I was pleasantly surprised to not be charged extra for having a guarantor reference-checked also.
Was this helpful?
Yes
Yes
Jul 02, 2018
View all comments
(1)
Hi J.
Thank you for taking the time to review our company, it is much appreciated. I am delighted that you found our colleagues professional and the process smooth, that's great to see.
Enjoy your new home.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jun 24,2018
Jun 24,2018
0
people found
this helpful
this helpful
Crystal was amazing while trying to rent a property just outside Cambridge. She was responsive, informative and really helpful. We really appreciated her help....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jun 26, 2018
View all comments
(1)
Hi Laura.
Thank you so much for taking the time to write your glowing commendation of my colleague, Crystal, it is much appreciated. Crystal is a valued member of the team and will be delighted to read this review. However, it would appear that the Star Rating system didn't work on this occasion, as it is showing just 1 star which isn't consistent with the review. Please could you contact me on [email protected] to confirm if you are happy to amend this.
Many thanks.
Kind r ...
Jun 21,2018
Jun 21,2018
0
people found
this helpful
this helpful
Alex Harrison has been wonderful - the support and guidance provided was swift and very professional. It felt like nothing was too much trouble. A very positive experience! :)
I would definitely be delighted to recommend this organisation to family, friends, colleagues etc....
read full review
read full review
Comment on agent fees
fees seem very reasonable for the service provided.
Was this helpful?
Yes
Yes
Jun 22, 2018
View all comments
(1)
Hi Jim.
Thank you so much for your glowing commendation of my colleague, Alex Harrison. It's wonderful to see Alex's hard work recognised and appreciated. So, thank you for taking the time to leave your review, it is much appreciated.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
May 18,2018
May 18,2018
0
people found
this helpful
this helpful
Jane was the agent who handled my tenancy, and was very helpful, prompt to respond and open in her communications....
read full review
read full review
Was this helpful?
Yes
Yes
May 18, 2018
View all comments
(1)
Hi Anthony
Thank you for taking the time to review the service received from my colleague, Jane. It's always great to see my colleagues' hard work recognised by our customers, so thank you, it is much appreciated.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
May 04,2018
May 04,2018
0
people found
this helpful
this helpful
Dealt with all my enquiries quick and effectively would definitely recommend to anyone looking to let anywhere around the UK....
read full review
read full review
Comment on agent fees
Very open on the fee of rental and deposit needed for my flat.
Was this helpful?
Yes
Yes
May 08, 2018
View all comments
(1)
Hi Liam.
Thank you for taking the time to leave your review of our service and particularly for highlighting my colleague, Holly. It's always great to see and much appreciated.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Apr 03,2018
Apr 03,2018
0
people found
this helpful
this helpful
Everything went very smoothly and within a few days I had my new tenancy agreement signed. Sue (Lywood) answered all my queries promptly and was a pleasure to deal with....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 04, 2018
View all comments
(1)
Hi Mari.
Thank you so much for taking the time to review our company's service and especially for your comments about my colleague, Sue Lywood, it's much appreciated. Many thanks.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
“I was kept informed throughout each step of the process which made things so much easier...”
Mar 16,2018
Mar 16,2018
1
people found
this helpful
this helpful
Shirley made the whole process so easy. She kept in contact every step of the the way. I felt I could contact her anytime and that my questions were answered immediate due to her intimate knowledge of her job. She made me feel valued as ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Mar 27, 2018
View all comments
(1)
Hi John.
Many thanks for taking the time to review our service and particularly for your glowing commendation of my colleague, Shirley. Having worked with Shirley for many years, it's always great to see her commitment to her work recognised by our customers. Many thanks.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Mar 14,2018
Mar 14,2018
0
people found
this helpful
this helpful
Susan has been a pleasure to work with from the start. I have had both good and bad property management so I know the difference.
Funny, courteous, cheerful but at the same time extremely efficient, resourceful and honest.
Susan has made our home a pleasure ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Mar 16, 2018
View all comments
(1)
Hi Leon. Thank you for taking the time to review our service but also for your glowing commendation for my colleague, Susan Lywood. I work in the Bath office and know how hard Susan works to give her best, so I am delighted to see her commitment recognised. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Feb 19,2018
Feb 19,2018
2
people found
this helpful
this helpful
Very disappointed with Touchstone CPS's Bath office.
My 19 year old daughter was relocating from Australia to London for 6 months work placement. She found a house share online, managed by Touchstone, and organised for a friend to visit it to check it out. It appeared to ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22, 2018
View all comments
(1)
Dear HJH
Thank you for taking the time to get in touch. Please accept our sincere apologies that the refund of your reference and reservation fee was overlooked. This was due to an administration error and we have today arranged for the full £216 admin fee to be refunded to your account by same day transfer.
The room your daughter took was privately advertised by the existing tenants, who contacted us to request an assignment. When your daughter contacted us about her concerns/findings, t ...
Feb 12,2018
Feb 12,2018
0
people found
this helpful
this helpful
Strongly recommend the services provided by Thouchstone and the members of the Team that I've worked with. Easy to contact, fast reply and action. Looking to work with you again, Manuel Espada de Sousa...
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Feb 27, 2018
View all comments
(1)
Hi Manuel. Thank you so much for your review of our service and especially my colleague, Matt Achilles, it's much appreciated. I am delighted to see that you contact with Touchstone has been so positive. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Feb 07,2018
Feb 07,2018
0
people found
this helpful
this helpful
Holly has been brilliant from start to finish; I have never been involved in a process like this and I was pleasantly surprised....
read full review
read full review
Comment on agent fees
Fee's were as expected, in line with other agents.
Was this helpful?
Yes
Yes
Feb 27, 2018
View all comments
(1)
Hi Rian. Thank you so much for taking the time to review our service but especially for your glowing commendation of my colleague, Holly, it's great to see and much appreciated. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Amy
Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 05/06/2024, 2:47 PM by Penny GrahamComplaints Procedure
Please visit our website for our Complaints Procedure:
https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 1:47 PM 05/06/2024 by Penny Graham
https://www.touchstoneresi.co.uk/complaints-procedure
Best Letting Agent in Bath 
