100% sales valuation accuracy
100% sales fee satisfaction
63% lettings valuation accuracy
74% lettings fee satisfaction
Thomas Property Group is a family run business with over 25 years experience. Every THOMAS Department is overseen and managed by a family Director with a wealth of local knowledge and vast experience. Our 15 person experienced Thomas Team have achieved the most combined sales and lettings in Chester and surrounding areas. ...
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Thomas Property Group is a family run business with over 25 years experience. Every THOMAS Department is overseen and managed by a family Director with a wealth of local knowledge and vast experience. Our 15 person experienced Thomas Team have achieved the most combined sales and lettings in Chester and surrounding areas. Our combined City Centre and Rural offices and extensive marketing deliver maximum exposure for your property at all times.
Good customer service is highly important to us at Thomas. We pride ourselves on being a pro-active, efficient team acting in your best interests to secure you the best deal, whether it be selling, buying, letting or renting.
We are renowned Throughout Chester and North Wales for delivering a professional service with personality. We receive many recommendations and recurring business which is of great value to us as we live and work in your community.
Good customer service is highly important to us at Thomas. We pride ourselves on being a pro-active, efficient team acting in your best interests to secure you the best deal, whether it be selling, buying, letting or renting.
We are renowned Throughout Chester and North Wales for delivering a professional service with personality. We receive many recommendations and recurring business which is of great value to us as we live and work in your community.
Latest Reviews
10th May 2024
reviewed by 'Kenneth'
8th Oct 2023
reviewed by 'Luke'
4th Oct 2023
reviewed by 'Luke W'
2nd Aug 2023
reviewed by 'John'
Opening Hours
Address
Thomas Property Group
Grosvenor House 13 Grosvenor Street
Chester
Cheshire
CH1 2DD
01244 311 119
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £140,000 | £625,000 |
| Lettings | 63% | 74% | £350 | £9,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 1 | 33 | 13 | 4 | 0 | 3 | 1 | 1 | 4 |
Areas covered
- CH1
- Cheshire
- CH2
- Wales
- CH3
- Wirral
- CH4
- CH5
- CH6
- CH7
- SY14
- CW6
- SY13
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jul 10,2014
Jul 10,2014
10
people found
this helpful
this helpful
Thomas is the worst, most unprofessional company I have ever dealt with. They charge extortionate fees at every opportunity--£90 minimum for lease renewals, £100 for moving out--and have absolutely no customer service. They see tenants as walking cash registers, and little else. Their internal organisation is ...
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What agent could do to change your mind?
Some awareness that tenants actually live in a property, rather than existing for the sole purpose of generating fees for the agent and rent for the landlord, would be nice. If that is too much to ask for, then at the very least some transparency about lines of communication would have helped.Attached Filesnbsp;
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Jun 26,2014
Jun 26,2014
1
people found
this helpful
this helpful
What a fantastic company! As first time buyers, we needed our hands held right the way through the process and Thomas Property didn't dissapoint. Michael, our contact was so patient and took our cals no matter what he was doing (Even if it was just ...
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Sep 18, 2014
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(1)
Thank you Chris. It was always a pleasure dealing with you and thank you very much for your comments. I have worked at Thomas Property Group for 4 years now and you have been one of my favorite clients to date. You were a pleasure throughout, please contact me anytime you need us again in the future. ...
Dec 10,2013
Dec 10,2013
11
people found
this helpful
this helpful
Very poor and very one sided service.
We used this letting agent and will not do so again. They visited the house for reviews every 2 months, We had a leak in the bathroom upstairs and 4 months after it is still unresolved,.
Very poor communication and ...
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What agent could do to change your mind?
An honest fair and professional relationship was all that was needed. Unfortunately they were unable to provide these basics.Attached Filesnbsp;
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Feb 20, 2014
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(1)
I am very disappointed that my name is still showing here. Please refer to my email and remove my name from this review. As previously stated, the problem was on the part of an un co-operative landlord who would not carry out the repairs. Please remove my name from this review, I did my utmost to get the works done for this tenant. How come they can remain anonymous but I as an innocent part am named? ...
May 22,2013
May 22,2013
15
people found
this helpful
this helpful
I can honestly say, in my 10 years of renting properties across the country, I have never come across a letting agent who are so unprofessional in their work.
Not only do they attempt to rip of tenants at every given opportunity, they also don't know ...
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Sep 22,2012
Sep 22,2012
12
people found
this helpful
this helpful
I had to find a property in Chester urgently as my landlord is selling my current house. Unfortunately the timing is such that this has happened while my partner is fighting in Afghanistan. I work long hours in a high pressured job and am unable ...
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Jul 02,2012
Jul 02,2012
9
people found
this helpful
this helpful
We applied for a property letting via Thomas Property Group. The customer service was all so friendly and high standard before the application fees changed hands. Once they had take the £300 fee however (for both me and my girlfriend) contact dropped. They had then put ...
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Sep 18, 2014
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(1)
Unfortunately your background checks did fail, we have no reason to lie about this and are surprised/saddened at the suggestion especially as we provided you with proof. We have had a couple of staff changes like any business but can confirm we have a very strong team throughout lettings and sales. Paul has now been with us 8 years managing Lettings, we have let the most property throughout the Chester Agents. I can assure you that Marie-Anne now works for Reeds Rains in Chester. ...
Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 20/03/2023, 12:07 PM by Stuart ThomasComplaints Procedure
THOMAS PROPERTY GROUP COMPLAINTS PROCEDURE
FROM 13/04/2016
Our aim is to provide an excellent customer experience and to do everything we can to ensure you as our client are satisfied. If you feel that we have fallen short of this standard and you wish to complain, we ask that you first telephone the person who has had conduct of your matter and explain that you are dissatisfied with the aspect of the service you have received.
If you remain unhappy with the way your complaint has been dealt with after speaking to the person with conduct of your matter then you should set out your complaint in writing to:
Mr. Duncan Thomas
Managing Director
Thomas Property Group
20 Eggbridge Lane
Waverton
CH3 7PE
And/or by email at: [email protected]
In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable:
1) An outline of your complaint explaining why you feel that we have fallen short of our first-class service
2) What you would like us to do to resolve it
3) Any specific details that you feel would assist us with resolving your complaint. Including, but not limited to:
i) Names of Advisors you have spoken to in connection with the complaint
ii) The Branch Name in connection with the complaint
iii) Time(s) and Date(s) of the incidence(s)
iv) Telephone number(s) and or Address(es) you have used to contact us
v) Any written correspondence in connection with your complaint
vi) Any other document in support of your complaint
On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly. The timescales for dealing with a complaint are as follows:
• You will receive an ‘acknowledgement of receipt’ of your complaint from us within 3 working days of receipt of your complaint.
• Within 10 working days of the acknowledgement, you will receive a full response.
• If we are unable to resolve the matter within the 10 working days as stated above, we will provide you with reasons why we could not meet this time frame and provide you with an estimate of when a full response will be received
• After our final written response, we may deem the complaint closed. If we deem the matter closed then we reserve the right not to enter into any further correspondence.
We are members of the Property Redress Scheme. If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact the Property Redress Scheme to ask them to investigate your complaint.
In order to take your complaint to The Property Redress Scheme you must first have carried out the following:
• You have waited 8 weeks from the date of your written complaint to us for a response; and
• It is still within 6 months from our last communication with you regarding this complaint
The Property Redress Scheme is a government approved Redress Scheme who resolves complaints between Members and their consumers. The complainant must have exhausted the Member's internal complaints procedure and remain dissatisfied with the Member's response.
The Property Redress Scheme is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website.
In order to make a complaint, please contact the Property Redress Scheme directly or alternatively, visit their website and fill out a Complaints Form.
The Property Redress Scheme contact details are as follows:
Website: www.theprs.co.uk
By Email: [email protected]
By post at:
The Property Redress Scheme
Ground Floor
Kingmaker House
Station Road
New Barnet
Hertfordshire EN5 1NZ
Authorised By The Property Redress Scheme is a government authorised Consumer Redress Scheme for Lettings, Property
Management and Estate Agents and other Property Professionals
Property Redress Scheme Kingmaker House | Station Road | Barnet | Herts | EN5 1NZ
T. 0208 275 7131 E. [email protected] www.theprs.co.uk
HF Resolution Ltd trading as Property Redress Scheme
Registered Office: Elwood House, 42 Lytton Road, Barnet, Herts, EN5 5BY
Registered in England 08994516
Last updated at 11:07 AM 20/03/2023 by Stuart Thomas
FROM 13/04/2016
Our aim is to provide an excellent customer experience and to do everything we can to ensure you as our client are satisfied. If you feel that we have fallen short of this standard and you wish to complain, we ask that you first telephone the person who has had conduct of your matter and explain that you are dissatisfied with the aspect of the service you have received.
If you remain unhappy with the way your complaint has been dealt with after speaking to the person with conduct of your matter then you should set out your complaint in writing to:
Mr. Duncan Thomas
Managing Director
Thomas Property Group
20 Eggbridge Lane
Waverton
CH3 7PE
And/or by email at: [email protected]
In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable:
1) An outline of your complaint explaining why you feel that we have fallen short of our first-class service
2) What you would like us to do to resolve it
3) Any specific details that you feel would assist us with resolving your complaint. Including, but not limited to:
i) Names of Advisors you have spoken to in connection with the complaint
ii) The Branch Name in connection with the complaint
iii) Time(s) and Date(s) of the incidence(s)
iv) Telephone number(s) and or Address(es) you have used to contact us
v) Any written correspondence in connection with your complaint
vi) Any other document in support of your complaint
On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly. The timescales for dealing with a complaint are as follows:
• You will receive an ‘acknowledgement of receipt’ of your complaint from us within 3 working days of receipt of your complaint.
• Within 10 working days of the acknowledgement, you will receive a full response.
• If we are unable to resolve the matter within the 10 working days as stated above, we will provide you with reasons why we could not meet this time frame and provide you with an estimate of when a full response will be received
• After our final written response, we may deem the complaint closed. If we deem the matter closed then we reserve the right not to enter into any further correspondence.
We are members of the Property Redress Scheme. If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact the Property Redress Scheme to ask them to investigate your complaint.
In order to take your complaint to The Property Redress Scheme you must first have carried out the following:
• You have waited 8 weeks from the date of your written complaint to us for a response; and
• It is still within 6 months from our last communication with you regarding this complaint
The Property Redress Scheme is a government approved Redress Scheme who resolves complaints between Members and their consumers. The complainant must have exhausted the Member's internal complaints procedure and remain dissatisfied with the Member's response.
The Property Redress Scheme is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website.
In order to make a complaint, please contact the Property Redress Scheme directly or alternatively, visit their website and fill out a Complaints Form.
The Property Redress Scheme contact details are as follows:
Website: www.theprs.co.uk
By Email: [email protected]
By post at:
The Property Redress Scheme
Ground Floor
Kingmaker House
Station Road
New Barnet
Hertfordshire EN5 1NZ
Authorised By The Property Redress Scheme is a government authorised Consumer Redress Scheme for Lettings, Property
Management and Estate Agents and other Property Professionals
Property Redress Scheme Kingmaker House | Station Road | Barnet | Herts | EN5 1NZ
T. 0208 275 7131 E. [email protected] www.theprs.co.uk
HF Resolution Ltd trading as Property Redress Scheme
Registered Office: Elwood House, 42 Lytton Road, Barnet, Herts, EN5 5BY
Registered in England 08994516
Best Letting Agent in Chester 
