Thomas Property Group
Chester, CH1
4/5, 66 reviews
71% recommended
100% sales valuation accuracy
100% sales fee satisfaction
63% lettings valuation accuracy
74% lettings fee satisfaction
Thomas Property Group is a family run business with over 25 years experience. Every THOMAS Department is overseen and managed by a family Director with a wealth of local knowledge and vast experience. Our 15 person experienced Thomas Team have achieved the most combined sales and lettings in Chester and surrounding areas. ... show more Thomas Property Group is a family run business with over 25 years experience. Every THOMAS Department is overseen and managed by a family Director with a wealth of local knowledge and vast experience. Our 15 person experienced Thomas Team have achieved the most combined sales and lettings in Chester and surrounding areas. Our combined City Centre and Rural offices and extensive marketing deliver maximum exposure for your property at all times.

Good customer service is highly important to us at Thomas. We pride ourselves on being a pro-active, efficient team acting in your best interests to secure you the best deal, whether it be selling, buying, letting or renting.

We are renowned Throughout Chester and North Wales for delivering a professional service with personality. We receive many recommendations and recurring business which is of great value to us as we live and work in your community.

Opening Hours
Address

Thomas Property Group
Grosvenor House 13 Grosvenor Street
Chester
Cheshire
CH1 2DD
01244 311 119

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £140,000 £625,000
Lettings 63% 74% £350 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 1 33 13 4 0 3 1 1 4
Areas covered
  • CH1
  • Cheshire
  • CH2
  • Wales
  • CH3
  • Wirral
  • CH4
  • CH5
  • CH6
  • CH7
  • SY14
  • CW6
  • SY13
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
DPS Property Redress Scheme
Latest Properties

No Properties

“Overall a pleasant experience renting from Th......”

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Jul 16,2020
Minithumbup
Kirsty
By: 'Susanna'
Jul 16,2020
0 people found
this helpful
Overall a pleasant experience renting from Thomas lettings. Thank you Paul and Kirsty for all your help with the property....
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“Very easy process, especially in the coronavi......”

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Jul 10,2020
Minithumbup
Kirsty
By: 'Alex'
Jul 10,2020
0 people found
this helpful
Very easy process, especially in the coronavirus pandemic. We were kept up to date at all times. I would definitely use Thomas again....
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“We received great service and prompt response......”

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Jul 09,2020
Minithumbup
Kirsty
By: 'Daniel'
Jul 09,2020
0 people found
this helpful
We received great service and prompt responses from Kirsty from the start of the process all the way until we moved in and even afterwards. Would definitely recommend....
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“Amazing customer service...”

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Jul 07,2020
Minithumbup
Kirsty
By: 'Stuart'
Jul 07,2020
1 people found
this helpful
I have just rented both a lo g term let and an interim let, on both occasions my point of contact was either Sophie or Kirsty. I have nothing but praise for both of these young ladies, they are both polite, courtious and were a ...
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“Kirsty was very helpful and always responded ......”

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Jul 06,2020
Minithumbup
Kirsty
By: 'Abigail'
Jul 06,2020
1 people found
this helpful
Kirsty was very helpful and always responded really quickly and I was amazed at how fast everything was processed! This has probably been the easiest process through a letting agent I've ever experienced....
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“Excellent and efficient service. Viewed prop......”

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Jun 30,2020
Minithumbup
Kirsty
By: 'Helen'
Jun 30,2020
1 people found
this helpful
Excellent and efficient service. Viewed property the same day as first enquiry. Paperwork was completed in a few days. The process end to end took 7 days which was brilliant as suited our requirements....
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“The experience was easy and simple and Kirsty......”

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Jun 17,2020
Minithumbup
Kirsty
By: 'James'
Jun 17,2020
1 people found
this helpful
The experience was easy and simple and Kirsty was there to assist every step of the way. No email or phone call was too much trouble...
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“Efficiency and focus are Thomas's key attributes...”

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Mar 24,2020
Minithumbup
Kirsty
By: 'richard'
Mar 24,2020
1 people found
this helpful
Thomas is the friendliest and most energetic letting operation we have ever come across. Sensible advice, frankness and local knowledge combine to provide a competent and effective service designed to meet the expectation of their clients. Ten out of Ten for Thomas....
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“Kelly the manager at Thomas was so helpful wh......”

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Mar 03,2020
Minithumbup
Kelly
By: 'David'
Mar 03,2020
3 people found
this helpful
Kelly the manager at Thomas was so helpful when my tenants were moving out. All the repairs required were sorted really quickly. Kelly was so professional keeping me updated and diplomatic in dealing with the deposit agreement. Kelly is such an asset to the company ...
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“Kirsty has been ever so helpful throughout th......”

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Mar 02,2020
Minithumbdown
Kirsty
By: 'Elizabeth'
Mar 02,2020
1 people found
this helpful
Kirsty has been ever so helpful throughout the whole process - she's been there to answer all our queries and has been so supportive!...
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“best estate agents in Chester....”

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Sep 20,2019
Minithumbup
By: 'Natalie'
Sep 20,2019
1 people found
this helpful
After having an awful experience with another estate agents, Thomas property have shown us how easy and stress free renting a property can be. Brilliant customer service and all questions answered efficiently and effectively....
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“best estate agents in Chester....”

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Sep 20,2019
Minithumbup
By: 'Natalie'
Sep 20,2019
2 people found
this helpful
After having an awful experience with another estate agents, Thomas property have shown us how easy and stress free renting a property can be. Brilliant customer service and all questions answered efficiently and effectively....
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“Very efficient...”

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Jun 17,2019
Minithumbup
Kelly
By: 'Herb'
Jun 17,2019
2 people found
this helpful
Staff were very helpful. We are US citizens which made the letting process a little more challenging. Still, the process moved quickly in comparison to our experiences two years ago with another letting agency....
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Comment on agent fees
Ok
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“Terrible lettings agency - do not go with them...”

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Jun 06,2019
Minithumbdown
By: 'Matt'
Jun 06,2019
3 people found
this helpful
My partner and I have just spent 9 months renting a property through Thomas Lettings group in Chester and it's been terrible. They were friendly and helpful up to the day we moved into our property. After this day, they have been awful, unhelpful, difficult to ...
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Comment on agent fees
Agents fees are very expensive. They have a lot of hidden costs in the tenancy agreement which are never spoken about until you move out and you end up paying hundreds of pounds more than anticipated.
Was this helpful? Yes
By: Thomas Property Group
Jun 07, 2019
View all comments (1)
Hi * We are obviously disappointed you have written this negative review after so much time and effort was invested to help you end a 12 month contract early and move from a property you called us saying couldn’t afford, while reducing the financial cost to yourself. Following discussions we all agreed you would pay less than half of the contracted remarketing fee – this fee is clear in the contract you signed and was clearly explained again when you asked what the options were for ending ...

“I dealt with Rachel and Kelly during my rental application. ......”

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Oct 10,2017
Minithumbup
By: 'CLeigh'
Oct 10,2017
4 people found
this helpful
I dealt with Rachel and Kelly during my rental application. They were helpful when I asked for change last minute, answering all queries and keeping me informed. Overall good experience....
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Comment on agent fees
High fees. Like most agents I guess.
Was this helpful? Yes
By: CLeigh
Jun 03, 2018
View all comments (1)
Update on my first comment Would now give this agent zero stars for extremely poor after service, lack of care to disabled tenants needs, no contact from Director after following complaint procedure. This agent appear to support landlords, and not tenants. Caused me untold stress and will NEVER use again. Avoid, avoid, avoid! ...

“The Lettings team kept me fully informed in marketing and ......”

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Apr 04,2017
Minithumbup
By: 'Angela'
Apr 04,2017
1 people found
this helpful
The Lettings team kept me fully informed in marketing and feedback from prospective tenants' viewings. The ongoing management was very efficient and professional. Overall I was very pleased with the whole team's approach to letting be managing my property....
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Comment on agent fees
Competitive and reasonable
Was this helpful? Yes

“Want to say a Big thank you to staff at ......”

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Mar 22,2017
Minithumbup
Kelly
By: 'happycustomer'
Mar 22,2017
1 people found
this helpful
Want to say a Big thank you to staff at Thomas in Chester, especially Kelly, Kat & Paul. They helped me find new tenants within 1 wk and made sure everything went smoothly with no hassle for me or the new tenants. will definitely be using them ...
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Comment on agent fees
worth the fee to find new tenants.
Was this helpful? Yes

“Martin is a true professional having bought from him, used ......”

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Mar 17,2017
Minithumbup
Martin
By: 'N7GEP'
Mar 17,2017
1 people found
this helpful
Martin is a true professional having bought from him, used him to rent out the property and subsequently sold a property. I would certainly recommend them for central Chester....
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Comment on agent fees
Good
Was this helpful? Yes

“Such an unprofessional agent. never rent or buy property through ......”

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Mar 13,2017
Minithumbdown
By: 'chester'
Mar 13,2017
9 people found
this helpful
Such an unprofessional agent. never rent or buy property through them. Be careful their home rule and T n Cs....
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“The service I recieved throughout the whole process with Thomas ......”

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Mar 08,2017
Minithumbup
Kelly
By: 'MissELD'
Mar 08,2017
2 people found
this helpful
The service I recieved throughout the whole process with Thomas Property Group was highly satisfactory. The staff efficiency and helpfulness was far better than what I have experienced from other agents. The quality of service and options available to suit my needs means I will ...
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Comment on agent fees
Good
Was this helpful? Yes

“I was really satisfied with attitude of Thomas Property Group ......”

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Nov 22,2016
Minithumbup
Kat
By: 'Fifo.ad'
Nov 22,2016
1 people found
this helpful
I was really satisfied with attitude of Thomas Property Group agency and in my opinion is it one of the best real estate agency in property market and will certainly use their services in the future again. Special thanks to Kat Simpson and all the ...
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Comment on agent fees
Agents fees are acceptable.
Was this helpful? Yes

“Very efficient and well organized Very positive experiences . Never let ......”

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Sep 16,2016
Minithumbup
By: 'Saliba'
Sep 16,2016
2 people found
this helpful
Very efficient and well organized Very positive experiences . Never let me down despite all the difficulties and the complexity with some of the issues it was dealt with in a professional manor. My property was rented within hours on being Iive on the website . No ...
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Comment on agent fees
Good and reasonable
Was this helpful? Yes

“Had a tenancy with this company and the property was ......”

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Jun 03,2016
Minithumbdown
Martin
By: 'Chester'
Jun 03,2016
9 people found
this helpful
Had a tenancy with this company and the property was a managed let. Can't share a positive word about my experience at all. Simple things that I needed fixing were just ignored. Brought it up at the end of my tenancy and all my communications ...
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Was this helpful? Yes
By: Martin Thomas
Jun 13, 2016
View all comments (1)
Although we do not know which property this anonymous review refers to we are obviously disappointed that you feel problems were ignored. We work very hard to ensure properties are maintained to a high standard for both Tenants and Landlords. Your communications would not have been denied. As with any situation I would have looked back at our records to check the flow of information and how quickly it was dealt with, as it is all timestamped. I would then discuss it with the team and yourself ...

“Shockingly poor. We had a tenancy with them and had ......”

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May 26,2016
Minithumbdown
By: 'Happychester'
May 26,2016
8 people found
this helpful
Shockingly poor. We had a tenancy with them and had the police coming around at all hours for the former tenants , for which they where the agents. Despite being a managed let these guys done absolutely nothing to help. In the end the tenancy was ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Martin Thomas
May 27, 2016
View all comments (1)
We have never had a tenant called Mrs Murphy. We have no idea what property this could be referring to. If there is anything genuine about this review please contact me directly to discuss the situation. ...

“They are careless and astonishingly below standards (they were even ......”

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Mar 29,2016
Minithumbup
By: 'MatteoP'
Mar 29,2016
10 people found
this helpful
They are careless and astonishingly below standards (they were even unable to provide me the correct keys of the apartment). They never did a proper check of the apartment leaving us with a lot of hidden surprises. Even after several months they didn't fix all ...
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Comment on agent fees
High but in the average with the other agencies.
Was this helpful? Yes

“Thomas Property Group are useless.My sister and I showed ......”

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Mar 14,2016
Minithumbup
By: 'Tomos'
Mar 14,2016
9 people found
this helpful
Thomas Property Group are useless. My sister and I showed a strong interest in a flat to rent, telling Thomas Property Group that we'd sign a contract immediately. Every phonecall that week finished with them saying they just needed to speak to the landlord and ...
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Was this helpful? Yes
By: Martin Thomas
May 27, 2016
View all comments (1)
We are sorry that you do not feel that we kept you informed. I have looked in to this and believe you were informed that the Landlord did not want 2 individuals sharing but preferred a couple or single occupant. ...

“I had 3 estate agents value my home I decided on ......”

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Sep 21,2014
Minithumbup
By: 'Hayley'
Sep 21,2014
2 people found
this helpful
I had 3 estate agents value my home I decided on Thomas as they were the most enthusiastic about the sale of my home. Customer service throughout was exceptional and Debbie went above and beyond to deliver fantastic communication to both myself and the buyer. Selling ...
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“Using Thomas for a number of years it is clear ......”

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Sep 17,2014
Minithumbdown
By: 'SHOCKING'
Sep 17,2014
8 people found
this helpful
Using Thomas for a number of years it is clear to see that the staff are constantly changing.. I cant blame them, after being with the company i can see that both Martin and Paul pass the buck onto who ever is standing closest too ...
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What agent could do to change your mind?
AVOID PAUL ALLEN - other staff seem to be more helpful and don't ignore your calls / never call you back.
Attached Filesnbsp;
Comment on agent fees
FEES = We were charged every 6 months (‚£106 renewal fee) Moving out fee ‚£200 Reference Fee ‚£80
Was this helpful? Yes
By: Paul Allen
Sep 18, 2014
View all comments (2)
Hello, Thank you for your time to write this review. I am disappointed with your comments and I totally disagree with what you have said. We have an extremely high retention % and the fact we have let the most properties in Chester over the last 3 years is down to recommendations off other landlord's, Happy tenants and sheer hard work. I would also like to point out that the fees you have quoted are actually incorrect. I would like to discuss this personally with you as I don't know wh ...

“I just wanted to thank the Lettings Team but specifically ......”

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Sep 17,2014
Minithumbup
By: 'SIMPLY'
Sep 17,2014
2 people found
this helpful
I just wanted to thank the Lettings Team but specifically Martin Thomas and Shauna. At a time when things were most difficult for me with ill health and my divorce, the two of you helped me find a cozy new home to reside in and ...
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Comment on agent fees
Due to issues with my health and divorce funding, Thomas's were very understanding with the fees and helped me when I needed it the most. The fee was money well spent.
Was this helpful? Yes
By: Stuart Thomas
Sep 18, 2014
View all comments (1)
We wanted to say a big thank you for your review. It is not often people take the time to write positive reviews compared to negative ones in any aspect of business or industry. It means very much to us, especially as a family run business and our team and ourselves always appreciate the thank you cards we receive. We would like to also thank you for the wonderful flowers, they really brightened up our office. ...

“So angry with how they treated my daughter, had her ......”

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Jul 24,2014
Minithumbdown
By: 'S'
Jul 24,2014
9 people found
this helpful
So angry with how they treated my daughter, had her hanging on for weeks on the promise that she was top of the list for a particular house and now have suddenly said that students aren't allowed. She's not a typical student, she's got a ...
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Was this helpful? Yes
By: Rachel Thomas
Sep 18, 2014
View all comments (1)
We are very sorry this happened to your daughter. Unfortunately landlords can change their minds at the last minute and this is what happened here. We did advise that your daughter was working but the landlord had a last minute change of mind. I can understand this would be upsetting for her and we wish it had been a different outcome. ...

Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 20/03/2023, 12:07 PM by Stuart Thomas
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

THOMAS PROPERTY GROUP COMPLAINTS PROCEDURE
FROM 13/04/2016
Our aim is to provide an excellent customer experience and to do everything we can to ensure you as our client are satisfied. If you feel that we have fallen short of this standard and you wish to complain, we ask that you first telephone the person who has had conduct of your matter and explain that you are dissatisfied with the aspect of the service you have received.
If you remain unhappy with the way your complaint has been dealt with after speaking to the person with conduct of your matter then you should set out your complaint in writing to:

Mr. Duncan Thomas
Managing Director
Thomas Property Group
20 Eggbridge Lane
Waverton
CH3 7PE

And/or by email at: [email protected]

In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable:

1) An outline of your complaint explaining why you feel that we have fallen short of our first-class service

2) What you would like us to do to resolve it

3) Any specific details that you feel would assist us with resolving your complaint. Including, but not limited to:
i) Names of Advisors you have spoken to in connection with the complaint
ii) The Branch Name in connection with the complaint
iii) Time(s) and Date(s) of the incidence(s)
iv) Telephone number(s) and or Address(es) you have used to contact us
v) Any written correspondence in connection with your complaint
vi) Any other document in support of your complaint

On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly. The timescales for dealing with a complaint are as follows:
• You will receive an ‘acknowledgement of receipt’ of your complaint from us within 3 working days of receipt of your complaint.
• Within 10 working days of the acknowledgement, you will receive a full response.
• If we are unable to resolve the matter within the 10 working days as stated above, we will provide you with reasons why we could not meet this time frame and provide you with an estimate of when a full response will be received
• After our final written response, we may deem the complaint closed. If we deem the matter closed then we reserve the right not to enter into any further correspondence.

We are members of the Property Redress Scheme. If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact the Property Redress Scheme to ask them to investigate your complaint.

In order to take your complaint to The Property Redress Scheme you must first have carried out the following:
• You have waited 8 weeks from the date of your written complaint to us for a response; and
• It is still within 6 months from our last communication with you regarding this complaint

The Property Redress Scheme is a government approved Redress Scheme who resolves complaints between Members and their consumers. The complainant must have exhausted the Member's internal complaints procedure and remain dissatisfied with the Member's response.

The Property Redress Scheme is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website.

In order to make a complaint, please contact the Property Redress Scheme directly or alternatively, visit their website and fill out a Complaints Form.

The Property Redress Scheme contact details are as follows:

Website: www.theprs.co.uk
By Email: [email protected]

By post at:

The Property Redress Scheme
Ground Floor
Kingmaker House
Station Road
New Barnet
Hertfordshire EN5 1NZ

Authorised By The Property Redress Scheme is a government authorised Consumer Redress Scheme for Lettings, Property
Management and Estate Agents and other Property Professionals
Property Redress Scheme Kingmaker House | Station Road | Barnet | Herts | EN5 1NZ
T. 0208 275 7131 E. [email protected] www.theprs.co.uk
HF Resolution Ltd trading as Property Redress Scheme
Registered Office: Elwood House, 42 Lytton Road, Barnet, Herts, EN5 5BY
Registered in England 08994516
Last updated at 11:07 AM 20/03/2023 by Stuart Thomas

Awards won by Thomas Property Group, Chester CH1 2DD



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