94% sales valuation accuracy
86% sales fee satisfaction
This independent family business was born upon two reasons: firstly, my dream to create a property company that genuinely cares about helping people to move. Secondly, to combine this attitude with the most up-to-date marketing techniques through technology, ensuring that our clients achieve the best price and their individual needs ...
show more
This independent family business was born upon two reasons: firstly, my dream to create a property company that genuinely cares about helping people to move. Secondly, to combine this attitude with the most up-to-date marketing techniques through technology, ensuring that our clients achieve the best price and their individual needs are met. There is no doubt in my mind that we maintain this, day after day, at the highest level. From the start, whether you are selling, letting or re-mortgaging, you will find us down to earth and reassuringly honest. I employ people who care - in fact, our staff are our most valuable asset. Over and above the substantial investment in technology and marketing, I guarantee that whoever you come into contact with at The Property Explorer you will be impressed by the level of service and commitment you receive.
Latest Reviews
14th Feb 2019
reviewed by 'Fed'
15th Mar 2018
reviewed by 'Unhelpful'
29th Apr 2017
reviewed by 'jfeary912'
6th Apr 2016
reviewed by 'Heidi'
Opening Hours
Address
The Property Explorer
17 Church Street
Basingstoke
Hampshire
RG21 7QG
01256 321777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 86% | £82,000 | £378,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 62 | 0 | 66 | 2 | 48 | 1 | 34 | 0 | 3 | 6 |
Areas covered
- RG21
- RG22
- RG23
- RG24
- RG25
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jun 23,2014
Jun 23,2014
0
people found
this helpful
this helpful
We have been with Property Explorer, as tenants, for the last seven years. They are the most reliable, trustworthy, professional and pleasant company to have dealings with. We have rented with other companies in Basingstoke but none have ticked all the boxes as Property Explorer.
...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 23,2014
Jun 23,2014
0
people found
this helpful
this helpful
Excellent service from initial phone enquiry to renting our property.
Professional, friendly & personal service from start to finish, really pleased we used Property Explorer & have no hesitation in recommending them.
Thank you!...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22,2014
Jun 22,2014
0
people found
this helpful
this helpful
We've been renting throught Property Explorer since 2010 and cannot fault their service! Both Rachel and Lisa are very professional and know their stuff! They are quick to respond to maintenance issues and are always very understanding should you need to rearrange appointments. I'd thoroughly recommend ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22,2014
Jun 22,2014
0
people found
this helpful
this helpful
I have dealt with the both Rachel and Lisa at the Property Explorer for the last 4 yrs and have 5 properties
which they manage for me , the service I receive is second to none with any problems dealt with very
quickly and professionally.I would recommend ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22,2014
Jun 22,2014
0
people found
this helpful
this helpful
I haver found Rachel & Her team to be very competent & Professional , as experienced landlord's we need to rely on our Agent and " Property Explorer" do a great job so far ....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22,2014
Jun 22,2014
0
people found
this helpful
this helpful
The Property Explorer have managed two rental properties owned by my wife and I for some years.
They have always been a pleasure to work with. In particular, they respect our wishes to keep the properties in good condition with first rate tenants who we ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22,2014
Jun 22,2014
0
people found
this helpful
this helpful
Being a tenant for over 5 years, I had nothing but total and constant support from whenever I needed it. Rachel and Lisa are always friendly, helpful and professional. The team in the office are the same, offering support and advice when needed. I would recommend ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22,2014
Jun 22,2014
0
people found
this helpful
this helpful
I have been totally impressed with the service provided by this letting agent, from the word go the service has been professional and exemplary. I've had my house rented out with property explorer for over 7 years, and never once been upset. Not only is the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22,2014
Jun 22,2014
0
people found
this helpful
this helpful
I have been renting through property explorer for 8.5 years and they have always been professional, helpful and friendly. Whenever I had a problem they were very quick to respond and resolve it and I would wholeheartedly recommend them to anyone....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22,2014
Jun 22,2014
0
people found
this helpful
this helpful
During an 8 year period, Property Explorer has been of significant help. Initially, they were of great assistance with the purchase of the property, they then provided an excellent fully managed service for a number of years when the property was let. Currently, the property is ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22,2014
Jun 22,2014
0
people found
this helpful
this helpful
I have used the services of Property Explorer for 8 Years to manage my rental property after I moved back North with my job. Thye have been an excellent help to me in managing my property, I have never been without a rental in the 8 years, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22,2014
Jun 22,2014
0
people found
this helpful
this helpful
I have used the services of Property Explorer for 8 Years to manage my rental property after I moved back North with my job. Thye have been an excellent help to me in managing my property, I have never been without a rental in the 8 years, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 21,2014
Jun 21,2014
0
people found
this helpful
this helpful
As a first time landlord I was unfamiliar with the procudures. I had been dealing with other agents and was being steered in certain directionss. I did explore them but I was not happy with the way I was greeted or treated until I walked ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 21,2014
Jun 21,2014
0
people found
this helpful
this helpful
The service we receive from Rachel & Lisa at Explorer Basingstoke is first class. We are landlords and are kept up to date with any problems our tenants may have. Working together with the girls we get any issues resolved as quickly as possible. The girls ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 21,2014
Jun 21,2014
0
people found
this helpful
this helpful
This is an excellent independent firm in Basingstoke whom I would thoroughly recommend. Their committment, professional, and friendliness were second to none. Their valuation was spot on and not over-egged like some of the bigger chains - one of the reasons I chose them. I ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 21,2014
Jun 21,2014
0
people found
this helpful
this helpful
The property has been let through Property Explorer for around 6 years and throughout we have received professional support of a very good standard. There has also been an excellent working relationship with the staff lead by Rachel Burton. The agent's charges represent value for money....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 20,2014
Jun 20,2014
0
people found
this helpful
this helpful
We have used The Property explorer to rent out 2 of our rental properties following a recommendation from colleagues whom had used their services in the past. Being novice Landlords we were taken step by step through the process and knew that we were in professional ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 17,2014
Jun 17,2014
0
people found
this helpful
this helpful
I received a first class service from the moment I entered the office to enquire about properties for sale to the day of completion. Staff were excellent and their jobs, very helpful, friendly, welcoming and highly efficient. I cannot praise them enough and will certainly ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 11,2014
Jun 11,2014
0
people found
this helpful
this helpful
After a long day of viewing properties in the Basingstoke area back in February we met Gayle from the Property Explorer to view the last property on our list. From the moment we walked through the front door we loved it! Gayle was extremely patient ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 10,2014
Jun 10,2014
0
people found
this helpful
this helpful
As first time buyers we have struggled to find our way in an extremely difficult market. Our experience had previously consisted of inefficient, condescending and rude estate agents, who treated us like a number on their books.
As a stroke of fortune we found a ...
read full review
read full review
Was this helpful?
Yes
Yes
May 31,2014
May 31,2014
0
people found
this helpful
this helpful
We have not dealt with The Property Explorer before and I can honestly say that they are superb agents. We were well into our search for our dream home and Gaye did the viewings with us - she is brilliant. She went out of her ...
read full review
read full review
Was this helpful?
Yes
Yes
May 28,2014
May 28,2014
0
people found
this helpful
this helpful
Rachel burton was very easy to do business with she always kept me abreast of maintenance dates
And there were no major surprises on move out
The landlord was kept well informed via the property explorer office at all times
"I would highly recommend The ...
read full review
read full review
Was this helpful?
Yes
Yes
May 22,2014
May 22,2014
0
people found
this helpful
this helpful
I felt I should attach the mail I sent to Wendy on exchange of our contracts, I think it says everything I could write as a review. We both sold and bought through Explorer.
Wendy
I just want to say a massive, massive thank you ...
read full review
read full review
Was this helpful?
Yes
Yes
May 21,2014
May 21,2014
0
people found
this helpful
this helpful
I dealt in the first instance with Gaye, who showed me around 2 properties. In both, she was very enthusiastic, informative and honest about the properties and advice she would give me as a first time buyer.
The Property Explorer recommended Neale Turk, who we used ...
read full review
read full review
Was this helpful?
Yes
Yes
May 19,2014
May 19,2014
0
people found
this helpful
this helpful
I've had a positive relationship with Explorer's for about 6 years. They have always found the most suitable tenants, in a very short space of time. They have always been friendly and polite on the telephone and it's been a pleasure working with them....
read full review
read full review
Was this helpful?
Yes
Yes
May 15,2014
May 15,2014
0
people found
this helpful
this helpful
The staff were all friendly and helpful, though we dealt primarily with Gaye. She is a national treasure - a lovely person ,kind, calm, considerate, helpful; nothing was too much trouble. She made the huge task of moving home with a disabled husband almost a ...
read full review
read full review
Was this helpful?
Yes
Yes
May 13,2014
May 13,2014
0
people found
this helpful
this helpful
Dealing with Rachel and the Basingstoke team has made letting my house very easy. Rachel is very professional, personable and efficient. All staff are down to earth and very helpful. I will carry on using Property Explorer as my agent as they have made the ...
read full review
read full review
Was this helpful?
Yes
Yes
May 07,2014
May 07,2014
0
people found
this helpful
this helpful
Wendy and the team at Property Explorer were very helpful and always available and one the case for your house purchase.
I would recommend Property Explorer for both selling and purchasing a property through as wish we have used them for the sale of our ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 24,2014
Apr 24,2014
0
people found
this helpful
this helpful
We recently sold our house with The Property Explorer. This was my first ever house sale and naturally there was a lot to take in and a lot of big decisions to be made.
We decided to move house on a Saturday, they came round ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 18,2014
Apr 18,2014
0
people found
this helpful
this helpful
We are first time buyers and being inexperienced have found buying a house very stressful. Gayle at property explorer was very good with us, she understood our situation and informed us of facts we did not necessarily understand. Having been registered and doing viewings with ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:31 PM 12/06/2014 by allAgents
