95% sales valuation accuracy
98% sales fee satisfaction
82% lettings valuation accuracy
83% lettings fee satisfaction
I have been an estate agent for as long as I can remember well nearly 20 years now....and still love the role!!! The pleasure I get in handing keys to new owners cannot be compared with anything else. I have a good understanding on all property related matters, so if ...
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I have been an estate agent for as long as I can remember well nearly 20 years now....and still love the role!!! The pleasure I get in handing keys to new owners cannot be compared with anything else. I have a good understanding on all property related matters, so if anyone wants to ask for any advice on moving home, please call me.
Latest Reviews
17th Dec 2021
reviewed by 'Craig'
9th Dec 2021
reviewed by 'Courtney'
29th Sep 2021
reviewed by 'Fred'
13th Sep 2021
reviewed by 'Adams Family'
18th Aug 2021
reviewed by 'Regie'
Opening Hours
Address
The Property Experts
Friars House Manor House Drive
Coventry
West Midlands
CV1 2TE
02476 500000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 98% | £65,000 | £30,010,000 |
| Lettings | 82% | 83% | £850 | £995 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 2 | 2 | 0 | 88 | 3 | 61 | 3 | 1 | 3 |
Areas covered
- cv1
- cv2
- cv3
- cv4
- cv5
- cv6
- cv7
- cv8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Feb 18,2019
Feb 18,2019
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I sold two properties recently and Catherine tirelessly and relentlessly made sure that the sales completed.
She was professional, responsive, human and reassuring throughout.
The first went relatively smoothly despite downvaluation and additional surveys requested by the buyers lender, language barrier of the buyer and ...
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Feb 13,2019
Feb 13,2019
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My wife and I were looking to move home, we found a property we liked online and contacted Paul, he quickly arranged a viewing within 48 hours of the property being listed, we met him for the first time at the property and he was very ...
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Feb 13,2019
Feb 13,2019
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Paul was incredibly helpful and pro-active during the house buying process and was more than willing to answer any questions/concerns I had. Paul was happy to liaise with the lender directly to help quickly arrange valuations etc making the process go as quickly and ...
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Feb 12,2019
Feb 12,2019
1
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From the first point of contact Paul was professional and friendly!
As a first time buyer it can be daunting, but Paul made sure that I had access to the information that I needed and put me in touch with other services that could make ...
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Feb 12,2019
Feb 12,2019
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Paul was extremely efficient, using the best communication style to work around our busy lifestyle, keeping us up to date through the start of the process, being available at various times throughout the day. Paul was compassionate at the difficult part of the process but ...
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“Such supportive staff who definitely go out of their way to support you in what is such a personal and emotional journey....”
Feb 07,2019
Feb 07,2019
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Brendan, Catherine and the team have been amazing during a very difficult purchase. Special thanks to Catherine Vears who has been with us all the way and always has gone above and beyond. She always kept me informed and liaised with other parties to ensure ...
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Good
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Feb 06,2019
Feb 06,2019
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Absolutely brilliant service. The communication was top class. Catherine was amazing, always going that extra mile to get the deal over the line. She was even working on the case outside of normal working hours following up the work that my solicitors should've been doing! ...
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Feb 04,2019
Feb 04,2019
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What an amazing experience we had selling and buying our new home. Catherine went over and beyond that's required from her. Great team and great agency.
Would recommend anyone to use them A star rating...
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Jan 17,2019
Jan 17,2019
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I would like to highly recommend Catherine, she kept me informed and chased things up when needed when going through the sale of my property...
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Comment on agent fees
Although the fees are high, Newman got the sale when required, although the process took longer than expected, that was due to other parties.
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Dec 07,2018
Dec 07,2018
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Purchased through Newman's and overall experience was very disjointed. Unhelpful and not buyer focussed. Our female contact at Newman's caused us more stress than support and overall did not help with smooth progress of our sale, communication our direction from them was very poor and ...
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Dec 10, 2018
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(1)
Good morning. I'm Brendan Petticrew, managing director of Newman Property Experts. Please reach out to me on 07989596836 to discuss how we can improve our service once we agreed your sale. Thank you for your kind comments about Mike ...
Dec 04,2018
Dec 04,2018
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First time buyers...No fuss straight forward and personable. Even allowed us to view the property on a Sunday afternoon in December! Thanks for the help....
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Nov 30,2018
Nov 30,2018
1
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Rang twice on 2 separate days to arrange a viewing for a property, twice promised a call back which was never received - called again on the third day to which I was told property had been sold.
Property was listed as open to offers, not ...
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Dec 07, 2018
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Rick, I am the Managing Director of Newman Property Experts. Would you let me look into the matter and investigate the case please? Please either email me on [email protected] or call 02476500002. Thank you. ...
Nov 08,2018
Nov 08,2018
2
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We proceeded to offer and buy a property based on advertised rental income and conditions of rental income, making it very clear our requirements. The agent confirmed income and conditions to us and we subsequently made an offer and proceeded with the purchase, incurring costs.
...
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Bad
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Sep 27,2018
Sep 27,2018
1
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Catherine is an amazing person, very professional and helpful. She is the reason we managed to move to a new house on the arranged date, despite many problems from the seller's solicitor. She is organised and on the task and made it happen even if ...
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Good.
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Sep 25,2018
Sep 25,2018
1
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We're firsttime buyers with not a lot of knowledge in the property market. Paul has made everything very easy and the process very smooth....
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Sep 19,2018
Sep 19,2018
2
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When I first contacted Paul to come out to do the valuation for my house the only day that was suitable for me was Paul's day off. He agreed to come out, albeit in his dress down clothes, and that made me think that he ...
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Sep 13,2018
Sep 13,2018
2
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Paul has been great from the start, he has kept me up to date with everything that has been happening on the property and I would highly recommend....
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Sep 11,2018
Sep 11,2018
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Paul has been very professional from the start . He has always kept us up to date with developments which is so key when your going through such a stressful process and would recommend highly...
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Good
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Sep 11,2018
Sep 11,2018
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Paul did a great job in securing our new home. Was very knowledgeable and helpful. Kept me up to date the progress. Couldn't ask for any more, very pleased. Would definitely recommend....
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Comment on agent fees
Reasonable prices
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Jul 31,2018
Jul 31,2018
1
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Catherine has been amazing in heling to complete this sale for me, she has liaised quickly and efficiently with whomever and whenever I have asked or needed support.
Catherine was even working on my case whilst on holiday ! There was even a point where we ...
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Jul 31,2018
Jul 31,2018
1
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Catherine has been amazing in heling to complete this sale for me, she has liaised quickly and efficiently with whomever and whenever I have asked or needed support.
Catherine was even working on my case whilst on holiday ! There was even a point where we ...
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Jul 30,2018
Jul 30,2018
1
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Don't be duped by the smiles and spiel. I experienced an under staffed, disorganised and incompetent lettings operation that let me (and my tenants) down on multiple occasions. Definitely an agent to avoid....
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Comment on agent fees
Pretty standard fees for the area but excessive given the service actually provided
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Jun 11,2018
Jun 11,2018
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After having a different estate agent to sell my house, with no joy, I rang Paul who was more than happy to sell my house.
Paul sold our house within 2 weeks!!
He kept us fully informed as what was happening with viewing's
I would highly ...
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Comment on agent fees
Excellent
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Jun 07,2018
Jun 07,2018
1
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We signed up with Paul at our first meeting. It was clear he knew his business and how to sell houses. Our expectations were exceeded and the open day was a total success, we sold our house just as Paul said we would. His service ...
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Comment on agent fees
I always believe you get what you pay for. I didn't feel the fees were expensive for the great service.
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May 08,2018
May 08,2018
1
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Paul is easy to work with, he focuses well on the job in hand, working efficiently and with the minimal direction from the client. Paul maintained good communication links and responded quickly if required....
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Jan 26,2018
Jan 26,2018
1
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We had very low expectations following a previous sale attempt with a very different Estate Agency. Paul on the other hand exceeded our expectations at every opportunity:
1. Contact is exceptional, we were kept up to date via various methods at all times.
2. The photos taken ...
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The service is worth every penny.... especially compared to the recent rise of "Online Estate Agents"
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Jan 16,2018
Jan 16,2018
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I'm very happy with the great service from Newman. I want to give a big Thank You to Geraldine for her great service, efficient and hard work. I really appreciate with all her help and fantastic work....
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Jan 12,2018
Jan 12,2018
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We would recommend Paul to anybody who is looking to sell a property. He is an absolute professional!! We needed to sell very quickly and the great advice he gave made it happen! We're just sorry we didn't instruct him sooner when we first started ...
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Comment on agent fees
You get what you pay for!
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Jan 03,2018
Jan 03,2018
1
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Paul was an absolute professional during the sale of our home. The pictures he took were a cut above the rest and really brought the best out in our property. He was honest, helpful and sold our house in less than a week - I ...
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Nov 25,2017
Nov 25,2017
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Thank you for sorting out our deposit so quickly and for all of your help and support over the last 6 months. All the best....
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Comment on agent fees
Good value for money
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Lettings Complaint
Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides
Last updated at 12:37 PM 09/01/2018 by allAgents
Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides
