0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
We are The Personal Agent, an independent estate agency dedicated to a more individual approach to the property needs of local homeowners, landlords and investors – offering sales, lettings and property management services from our four branches – two in Epsom, Banstead & Stoneleigh. Our consultants, valuers, property management specialists and office staff – ...
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We are The Personal Agent, an independent estate agency dedicated to a more individual approach to the property needs of local homeowners, landlords and investors – offering sales, lettings and property management services from our four branches – two in Epsom, Banstead & Stoneleigh. Our consultants, valuers, property management specialists and office staff – from our administrators to our managers – are a mine of local information. Tap into this resource, ask us what you wish to know, and we’ll gladly give you the time and the information you need.
Latest Reviews
5th Jan 2023
reviewed by 'Michael Anthony'
Opening Hours
Address
The Personal Agent
141 High Street
Banstead
Surrey
SM7 2NS
01737 333 699
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- SM7
- RH1
- SM2
- KT19
- SM5
- KT18
- KT20
- RH3
- CR5
- RH2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
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Rankings
Overall
Overall
Latest Properties
No Properties
Jan 05,2023
Jan 05,2023
1
people found
this helpful
this helpful
Really terrible service from this Agent!
The house was miss sold online in the first place.
Then when trying to work through things including the above, an incompetent mistake was made by Hannah at this agent over booking in a damp survey, asking in error ...
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Jan 09, 2023
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Dear Michael Usher
We are sorry that you were unsuccessful in your attempted house purchase through us.
Being the owner of your own Estate Agency (Ushers in Carshalton), you are fully aware of the process to successfully buy a property, and the potential pitfalls.
Your account of events is vastly different to ours and our vendors.
Asking our vendors to arrange a damp survey as you would not and then not agreeing with the findings is rather bizarre. And to then still refuse to book your own ...
Vendor Fees
1.25%Landlord Fees
12%Tenant Fees
No fees set. Last updated at 20/10/2022, 10:54 AM by Hannah McAlpineComplaints Procedure
The Personal Agent Ltd is committed to the highest standards of service and compliance. We are bound by the Property Ombudsman’s Code of Practice.
We understand that sometimes things can go wrong and if they do we are committed to resolving your problem with the minimum of inconvenience.
Our complaints procedure is structured to ensure that any concerns are dealt with as quickly and efficiently as possible. Should you require assistance with this process, please email us at [email protected] and we can then help you and point you in the right direction.
Our standard procedure for handling your complaint is as follows:
1: Making a complaint
In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will then conduct a full and thorough investigation and a full written response will be sent within 15 working days.
2: If you remain dissatisfied
If you feel the matter remains unresolved you should write to Rupert Briggs who is the company owner at [email protected] as to why you are unhappy with the response. He will then conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.
3: Independent redress
In the unlikely event that you are still dissatisfied you may then refer the matter to the Property Ombudsman at the following address:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
4: What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will then write to the branch in question, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.
The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Deposit Protection Service
The Property Ombudsman
TRANDINGSTANDARS.UK
Arla
Last updated at 9:54 AM 20/10/2022 by Hannah McAlpine
We understand that sometimes things can go wrong and if they do we are committed to resolving your problem with the minimum of inconvenience.
Our complaints procedure is structured to ensure that any concerns are dealt with as quickly and efficiently as possible. Should you require assistance with this process, please email us at [email protected] and we can then help you and point you in the right direction.
Our standard procedure for handling your complaint is as follows:
1: Making a complaint
In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will then conduct a full and thorough investigation and a full written response will be sent within 15 working days.
2: If you remain dissatisfied
If you feel the matter remains unresolved you should write to Rupert Briggs who is the company owner at [email protected] as to why you are unhappy with the response. He will then conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.
3: Independent redress
In the unlikely event that you are still dissatisfied you may then refer the matter to the Property Ombudsman at the following address:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
4: What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will then write to the branch in question, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.
The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Deposit Protection Service
The Property Ombudsman
TRANDINGSTANDARS.UK
Arla
