95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ...
show more
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
Latest Reviews
Featured Review
a
reviewed by 'Raghav'
Featured Review
a
reviewed by 'Jane'
Featured Review
a
reviewed by 'Imogen Pollock'
Featured Review
a
reviewed by 'Abigail'
Featured Review
a
reviewed by 'Stuart'
29th Oct 2024
reviewed by 'Amirah'
Opening Hours
Address
The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 95% | 98% | £400 | £5,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 303 | 7 | 421 | 30 | 2 | 1 | 2 | 0 | 22 | 4 |
Areas covered
- BS1
- Redland, Henleaze, Clifton
- BS2
- BS13, BS15
- BS11
- BS3, BS4
- BS34
- BS5
- BS6
- BS7
- BS8
- BS9
- BS10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Aug 24,2022
Aug 24,2022
0
people found
this helpful
this helpful
I had a really good experience as a first time landlady. I was given helpful advice and any questions I had were dealt with very promptly....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 21,2022
Aug 21,2022
0
people found
this helpful
this helpful
Really positive experience. Finding a property has been quite stressful but the letting game has been great at helping us find a home! Annabelle has been very helpful and her prompt responses has been much appreciated....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 18,2022
Aug 18,2022
0
people found
this helpful
this helpful
Fantastic service from start to finish.
Quick, easy and so helpful - really personal customer service.
Annabelle was awesome.
The whole experience was very easy...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 17,2022
Aug 17,2022
0
people found
this helpful
this helpful
Frankie is really kind and helpful. We are all appreciated and well-pleased for her helping. Definitely five star rating. Thank you....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 15,2022
Aug 15,2022
0
people found
this helpful
this helpful
Let my family home out while we went to New Zealand for 18 months. Excellent management and communication. Professional family tenant looked after the place well. Thanks to all...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 12,2022
Aug 12,2022
0
people found
this helpful
this helpful
Being new to Bristol, it was a big task to find a rental property. Tobi from The Letting game helped us a lot,showed the property, answered our numerous queries, was always available on call/message. Thanks Tobi for guiding us throughout !!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 11,2022
Aug 11,2022
0
people found
this helpful
this helpful
Simply Amazing!!
Toby helped in finalising the property from start of viewing. Her inputs were really helpful.
She is always reachable over phone or message....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 09,2022
Aug 09,2022
0
people found
this helpful
this helpful
Tobi showed us around the property and was wonderful. I've had bad experiences with letting agents in the past and Tobi was the opposite! Although the viewing was running late she was very apologetic and made up for it by answering all our questions and ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 09,2022
Aug 09,2022
0
people found
this helpful
this helpful
Despite being new to renting in Bristol, Tobi has been so friendly and helpful - answering all our queries, even on the weekend! I want to say thank you to her and all her team for guiding us smoothly through what can be a overwhelming ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 24, 2022
View all comments
(1)
Tobi has been nothing but helpful towards our group, therefore from the bottom of my heart I thank you for helping us with everything and hope you win this competition within the company! ...
Aug 08,2022
Aug 08,2022
0
people found
this helpful
this helpful
Tobi has been absolutely amazing to us! Myself and some friends have recently signed for a flat with The Letting Game and Tobi has been polite, professional and informative throughout the entire process, from the viewing to answering all our questions. She always answers our ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06,2022
Aug 06,2022
0
people found
this helpful
this helpful
Good communication and friendly team really enjoyed the communication from the company was a good service all round thank you...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 03,2022
Aug 03,2022
0
people found
this helpful
this helpful
The process was very simple and easy to compete. The phones were always answered very quickly and emails answered promptly....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 02,2022
Aug 02,2022
0
people found
this helpful
this helpful
The Letting Game was a great letting agency for our first non student place. Contact was well maintained throughout the process from start to finish....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 01,2022
Aug 01,2022
0
people found
this helpful
this helpful
Really helpful with the application process, very on hand. They ran the viewings in a way it didn’t feel rushed or first-come-first-serve....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 29,2022
Jul 29,2022
0
people found
this helpful
this helpful
A shout out to 'Frankie' who let my property! She was a pleasure to deal with, professional & very responsive to my calls. She was able to answer my questions which really helped us make a decision. I would also recommend The Letting Game! Thank you ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 28,2022
Jul 28,2022
0
people found
this helpful
this helpful
Amazing service and great help. We are loving our home. The team looked after us amazingly. Hope managed to deal with all of the issues of us moving from abroad....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 28,2022
Jul 28,2022
0
people found
this helpful
this helpful
Very helpful staff and easy moving in procedure, would recommend the Letting Game to others if you are looking to rent a property in Bristol....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 28,2022
Jul 28,2022
0
people found
this helpful
this helpful
Great communication. Clear and concise work. Made the whole process seamless. Definitely recommend. The market is hard to understand and get into right now so having this help was vital....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 28,2022
Jul 28,2022
0
people found
this helpful
this helpful
Being an International student myself, I have been through the real struggle people like us face with agents in finding out a property. But to my surprise my experience with The Letting Game was extremely good. They were highly professional, welcoming and most importantly easy ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 28,2022
Jul 28,2022
0
people found
this helpful
this helpful
Really good experience with the letting game! The whole process was quick and efficient with excellent online interface and in person phone communication throughout the process. The payments and maintenance requests are handled brilliantly and the handover of keys was seamless. Be quick though, their ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 28,2022
Jul 28,2022
0
people found
this helpful
this helpful
I have been living in the property from past 2months!! And I love the place locality and it’s very peaceful...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 28,2022
Jul 28,2022
0
people found
this helpful
this helpful
Absolutely recommend!
The letting game were incredibly helpful and communicative throughout the often tricky process of finding a house. I felt supported during every stage....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27,2022
Jul 27,2022
0
people found
this helpful
this helpful
Everything was smooth. The agency provided all the info requested. and also as a bouns my owner was really available when even needed...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27,2022
Jul 27,2022
0
people found
this helpful
this helpful
Annabelle was very friendly and made the whole process very easy and was very responsive to any questions or problems I had, which took away a lot of the stress of sorting out accomodation last minute for a new job....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27,2022
Jul 27,2022
0
people found
this helpful
this helpful
Nothing but good things to say. Letting game employees were always quick to respond to emails and calls, plus incredibly helpful!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27,2022
Jul 27,2022
0
people found
this helpful
this helpful
All great. Very helpful. Flat was as described and agents were very responsive. Have had no issue whatsoever. Would recommend...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27,2022
Jul 27,2022
0
people found
this helpful
this helpful
Brilliant,
Great company with great staff. From Alex giving the tour to the numerous phone calls with George, everything was sorted quickly. Would highly recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27,2022
Jul 27,2022
0
people found
this helpful
this helpful
Very responsive to any questions/concerns we have had over the last couple of months. The application and onboarding process were both very smooth....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27,2022
Jul 27,2022
0
people found
this helpful
this helpful
Very helpful and quick to answer questions. They provide a helpful and supportive service. Their Instagram posts help you to stay ahead of the game....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27,2022
Jul 27,2022
0
people found
this helpful
this helpful
The whole process from start to finish was completed very quickly and efficiently, adequate information was provided at each step to allow us to know what to do. Happy with the experience....
read full review
read full review
Was this helpful?
Yes
Yes
Tobi
(71)
Amy
Samantha
(26)
Ben
(22)
Jack
(19)
Tracy
Hope
Taylor
Rich
(13)
Alex
(11)
Abbie
Claire
(10)
Anna
Akaysha
Adriano
Emily
Sheila
Jessica
Bradley
Jennifer
Kyle
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Best Letting Agent in Bristol 
Best Letting Agent in South West 
