95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ...
show more
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
Latest Reviews
Featured Review
a
reviewed by 'Raghav'
Featured Review
a
reviewed by 'Jane'
Featured Review
a
reviewed by 'Imogen Pollock'
Featured Review
a
reviewed by 'Abigail'
Featured Review
a
reviewed by 'Stuart'
29th Oct 2024
reviewed by 'Amirah'
Opening Hours
Address
The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 95% | 98% | £400 | £5,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 303 | 7 | 421 | 30 | 2 | 1 | 2 | 0 | 22 | 4 |
Areas covered
- BS1
- Redland, Henleaze, Clifton
- BS2
- BS13, BS15
- BS11
- BS3, BS4
- BS34
- BS5
- BS6
- BS7
- BS8
- BS9
- BS10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Jun 24,2023
Jun 24,2023
0
people found
this helpful
this helpful
We had our viewing with Annabelle who was great and informative! Since then, letting game have been efficient and their collaboration with goodlord gets things done quickly. We’re almost done with referencing then we’re looking forward to having the letting game as our ...
read full review
read full review
Was this helpful?
Yes
Yes
May 19,2023
May 19,2023
0
people found
this helpful
this helpful
Annabelle was prompt, communicative and helpful. She even sent us an email before she heard back from the landlord just to check in. Really nice experience, website and forms were also very easy to fill in compared to other agents I have worked with....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 24,2023
Apr 24,2023
0
people found
this helpful
this helpful
Super friendly best agents in Bristol, great communication and very professional enjoyed dealing with them and very happy with our new home...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 12,2023
Apr 12,2023
0
people found
this helpful
this helpful
Agents where very helpful and answered all our questions quickly , our rent offer was also accepted within a short amount of time....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 11,2023
Apr 11,2023
0
people found
this helpful
this helpful
Jemma has been very helpful, incredibly time efficient. As needing keys ASAP I feel she will make this possible for me. Great customer service....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 04,2023
Apr 04,2023
0
people found
this helpful
this helpful
The agents were very quick clear and responsive. Overall an amazing experience and made the whole process very easy for me....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 04,2023
Apr 04,2023
0
people found
this helpful
this helpful
Our letting agent was very helpful; answered all of our questions very quickly and thoroughly, could not have asked for anything more! Any issues with our references they reached out asap and helped to resolve any issues....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 29,2023
Mar 29,2023
0
people found
this helpful
this helpful
Best letting agent in Bristol. Always very knowledgeable and extremely professional. Lovely staff with a great managing director behind every department. I've used them for years. Highly recommended....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 17,2023
Feb 17,2023
0
people found
this helpful
this helpful
all the team at the letting game have been first class this year, in particular Kieran and annabelle
They respond promptly to all my queries, proactive and follow up on time
I couldn't ask for a better service...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 06,2023
Feb 06,2023
0
people found
this helpful
this helpful
Tracy was very efficient and was quick to let us know the progress of our letting. Amazing customer service and a brilliant property....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 31,2023
Jan 31,2023
0
people found
this helpful
this helpful
Annabelle was very quick to respond and communicated well. Annabelle was very informative and professional when she showed us the house....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 24,2023
Jan 24,2023
0
people found
this helpful
this helpful
The team have been really communicative and quick to fix issues for me. From the moment I first booked viewings with the Letting Game, Annabelle was flexible with timings and had answers to all my questions about the various properties I was seeing. She was ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 20,2023
Jan 20,2023
0
people found
this helpful
this helpful
Tip top housing company would strongly recommend, they helped with every step and made the moving process easy as pie...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 14,2023
Jan 14,2023
0
people found
this helpful
this helpful
Very professional - efficient, honest and communicative. Tobi worked with us very well. She kept us informed and was always available to answer any questions....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 29,2022
Dec 29,2022
0
people found
this helpful
this helpful
I recently rented a property froth the help of Tobi… This rental mind you was initiated and completed whilst my wife and I were in NZ, 12hrs ahead and on the other side of the planet; she was unbelievably helpful and went above and beyond ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 24,2022
Dec 24,2022
0
people found
this helpful
this helpful
Tobi was incredibly helpful with sorting out our student housing. She was responsive and efficient when we asked any questions and very friendly when we came to view the house. She ensured everything ran smoothly in the process of securing the house and are very ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 16,2022
Dec 16,2022
0
people found
this helpful
this helpful
I recently had to re-let one of my properties after 5 years.
Given that Xmas was fast approaching I was not hopeful of anything happening this year.
The staff from TLG had other ideas and I am glad to say they were right.
My new tenant ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 06,2022
Dec 06,2022
0
people found
this helpful
this helpful
Annabelle was wonderful to work with! She was very quick to respond and clearly answered all of my questions. Her communication was clear and thorough and helped me feel confident in the process. Really glad to have had Annabelle in my corner while I navigated ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 24,2022
Nov 24,2022
0
people found
this helpful
this helpful
I've been renting my property through The Letting Game for nearly 7 years and highly recommend them. Adriano in particular is super competent and helpful, responds very quickly, gives great advice and genuinely cares. I always feel like I'm in very safe hands. Thank you!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 19,2022
Nov 19,2022
0
people found
this helpful
this helpful
The whole process has been very easy and straightforward with all of my queries being responded to promptly and professionally. I would recommend The Letting Game highly....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 15,2022
Nov 15,2022
0
people found
this helpful
this helpful
Tobi was very professional and knowledgeable about both properties I viewed, giving me information which helped me decide. Support throughout the application process was also very informative and helpful....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 10,2022
Nov 10,2022
0
people found
this helpful
this helpful
Thanks Tobi for showing me around the house its great to have a happy smiley person to greet you. The whole process was mostly smooth though referencing toook abit longer but that was no fault of the letting game. Luckly computer said yes and i ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 26,2022
Oct 26,2022
0
people found
this helpful
this helpful
Very good support and amazing service provided. Valuable attention and consideration to the tenant. All details explained and no hidden information.
Strongly recommended....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2022
Oct 24,2022
0
people found
this helpful
this helpful
Fantastic service. We had bought our first buy to let and were unsure how to proceed with renting it out, given we live abroad. We found the Letting Game online. The service was seamless and easy - the team advertised it, sorted out a repaint ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2022
Oct 24,2022
0
people found
this helpful
this helpful
From viewing with Annabelle to letting the property was made easy. Staff was very friendly and there to answer any questions....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 11,2022
Oct 11,2022
0
people found
this helpful
this helpful
The letting process was made easy by the team at the letting game. From the viewing to the referencing. I had an awesome experience...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Oct 10,2022
Oct 10,2022
0
people found
this helpful
this helpful
The letting game team have been responsive, open and helpful in the letting process. The team even helped me with a few things outside of the scope of the moving in process, which was very kind.
I don’t have any other experience in letting ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30,2022
Sep 30,2022
0
people found
this helpful
this helpful
The letting process was made easy by the team at the letting game. From the viewing to the referencing. Communication was at the best...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30,2022
Sep 30,2022
0
people found
this helpful
this helpful
The letting game is a straightforward letting agent. No issue of discrimination as I have experienced with other agents. Good and proper follow up from the letting team. always breaking every process down for easy understanding. i would recommend them always :)...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 28,2022
Sep 28,2022
0
people found
this helpful
this helpful
Absolutely brilliant company, kept me informed all the time, speedy and efficient nothing to much trouble.
I will definitely be using them again next year.
Every person in the team as helpful as each other such a refreshing change.
5 stars from me....
read full review
read full review
Was this helpful?
Yes
Yes
Tobi
(71)
Amy
Samantha
(26)
Ben
(22)
Jack
(19)
Tracy
Hope
Taylor
Rich
(13)
Alex
(11)
Abbie
Claire
(10)
Anna
Akaysha
Adriano
Emily
Sheila
Jessica
Bradley
Jennifer
Kyle
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Best Letting Agent in Bristol 
Best Letting Agent in South West 
