95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ...
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The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
Latest Reviews
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reviewed by 'Raghav'
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reviewed by 'Jane'
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reviewed by 'Imogen Pollock'
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reviewed by 'Abigail'
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reviewed by 'Stuart'
29th Oct 2024
reviewed by 'Amirah'
Opening Hours
Address
The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 95% | 98% | £400 | £5,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 303 | 7 | 421 | 30 | 2 | 1 | 2 | 0 | 22 | 4 |
Areas covered
- BS1
- Redland, Henleaze, Clifton
- BS2
- BS13, BS15
- BS11
- BS3, BS4
- BS34
- BS5
- BS6
- BS7
- BS8
- BS9
- BS10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Sep 01,2023
Sep 01,2023
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Excellent service! As a non-British resident, I was impressed by how smoothly they managed my document processing and provided invaluable guidance throughout. Annabelle, in particular, stood out with her remarkable professionalism and unwavering assistance throughout viewing, queries and documentation. I'm already looking forward to returning ...
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Aug 29,2023
Aug 29,2023
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The Letting Game have been great agents, they have been clear, efficient and quick to get us a flat. Annabelle has been great at getting our questions answered to ensure we understand everything prior to moving in....
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“WARNING: do not waste your time, money, sanity and wellbeing on this incapable company...”
Aug 29,2023
Aug 29,2023
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I don't even know where to begin with this review and this terrible company - they really live up to their name by calling themselves 'letting game' because all they do is play games with tenants.
Firstly, the house was a complete ...
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Aug 25,2023
Aug 25,2023
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The Letting Game is really winning the letting game in the market. It has been a smooth sailing for me!...
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Aug 22,2023
Aug 22,2023
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Was pretty seamless got all the emails and always answered her phone to be on hand...
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Aug 21,2023
Aug 21,2023
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I highly endorse Jemma's services. She was exceptional, especially when helping with the application form. She took the initiative to contact me over the phone to address missing information. Her quick responses to text messages were greatly appreciated. Furthermore, she successfully negotiated with the landlord ...
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Aug 08,2023
Aug 08,2023
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Rich was really helpful throughout the letting of our property...
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Aug 02,2023
Aug 02,2023
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Jemma was very friendly and informative during my viewing. The process of renting was very smooth. I have been struggling to find a place to move into in such a short period of time but have finally found a place that I am happy with!...
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Aug 01,2023
Aug 01,2023
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I couldn't more highly recommend Jemma! She took away my anxiety around the initial steps of the letting process, especially as someone moving from abroad. My sincere gratitude and thanks!...
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Aug 01,2023
Aug 01,2023
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I have recently rented out a house from Jemma and she was very kind and helped us through the application procedure and explained everything. As moving house especially in a new city is always very stressful and meeting people like Jemma definitely helped ease the ...
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Aug 01,2023
Aug 01,2023
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We’ve looked at several properties with the letting game and each time they have been courteous, friendly and helpful. Can’t recommend them enough!...
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Aug 01,2023
Aug 01,2023
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Every time I’ve spoken to someone at the letting game, they have been really kind, professional and helpful. In this instance, Annabelle was amazing with helping us secure this property, and liaising with the landlord to ensure that they would be happy for us ...
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Jul 28,2023
Jul 28,2023
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Complete breath of fresh air, compared to my previous letting agent!
Excellent communication and service from Richard at the Letting Game, would not hesitate to recommend....
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Jul 21,2023
Jul 21,2023
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They are very good at communicating with you and helping you if u live far away and can’t get to things...
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Jul 20,2023
Jul 20,2023
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Thanks to the letting game and Annabelle the process of securing a flat in Bristol was made a lot easier. She was great at responding to all my queries and made everything go smoothly. Thanks a lot....
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Jul 19,2023
Jul 19,2023
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Annabelle and team were great the entire way through the process of viewing and securing our property! They were prompt and professional when responding to our queries; very knowledgeable during the viewing; and speedy when resolving some technical difficulties we had with online forms. I’...
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Jul 18,2023
Jul 18,2023
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Great letting agency - always very friendly and helpful!
Abbie was really speedy getting my documents sorted.
Mez was so helpful and kind getting me settled...
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Jul 18,2023
Jul 18,2023
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Annabelle was very helpful during the viewing and all the correspondence after. She was swift in her replies and had answers for any queries we had. The process was made very easy and and the forms etc were simple to fill out.
Overall great experience, ...
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Jul 17,2023
Jul 17,2023
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Tobi is a brilliant estate agent who was always quick to respond to any queries and always communicated in a very professional and friendly manner. Tobi was also brilliant at facilitating the negotiations between us and our landlord. Thank you so much for your help ...
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Jul 17,2023
Jul 17,2023
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Cannot thank enough, Jemma Green, for her fabulous support. Thanks....
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Jul 14,2023
Jul 14,2023
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Tobi has made the viewing/applying for tenancy process less stressful for me (:
Consistent and quick communication, professional but friendly demeanor, helped me out if I had questions during the referencing process....
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Jul 14,2023
Jul 14,2023
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Annabelle has been a pleasure to deal with; she has made a notoriously stressful process very quick and easy, and has kept me informed of all movements along the way.
Thank you, Annabelle!...
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Jul 13,2023
Jul 13,2023
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Really lovely experience, the viewing felt relaxed and thorough and I didn't feel rushed throughout, letting me get a really good feel for the property....
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Jul 13,2023
Jul 13,2023
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I would like to thank Tobi for organising and showing me around the windmill place property yesterday so I could gather measurements ahead of moving in.
She has made the viewing/ negotiating and referencing process an absolute breeze for us ahead of the move and ...
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Jul 12,2023
Jul 12,2023
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Annabelle Sheard was absolutely fantastic. She was helpful and responded to all my queries promptly. I could not have asked for anything better....
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Jul 07,2023
Jul 07,2023
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My experience with Jemma at The Letting Game was very good - quick and helpful, with as much as possible done to make the process clear to me. I would recommend both to other potential tenants....
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Jul 07,2023
Jul 07,2023
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Lovely experience! Jemma has been really helpful through the process of sorting my flat and with any questions...
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Jul 05,2023
Jul 05,2023
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Jemma was so helpful with the whole process of securing our house for the next university year! Amazing service, super quick.
Thank you!...
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Jul 05,2023
Jul 05,2023
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Brilliant service, and a very nice and clean house with no complaints....
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Jun 26,2023
Jun 26,2023
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Great and smooth experience. Agents were always on time, quick to reply and very helpful...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Best Letting Agent in Bristol 
Best Letting Agent in South West 
