95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ...
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The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
Latest Reviews
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reviewed by 'Raghav'
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reviewed by 'Jane'
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reviewed by 'Imogen Pollock'
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reviewed by 'Abigail'
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reviewed by 'Stuart'
29th Oct 2024
reviewed by 'Amirah'
Opening Hours
Address
The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 95% | 98% | £400 | £5,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 303 | 7 | 421 | 30 | 2 | 1 | 2 | 0 | 22 | 4 |
Areas covered
- BS1
- Redland, Henleaze, Clifton
- BS2
- BS13, BS15
- BS11
- BS3, BS4
- BS34
- BS5
- BS6
- BS7
- BS8
- BS9
- BS10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Images & Videos
Nov 12,2013
Nov 12,2013
2
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Very helpful quick and efficient service. Helped me find an ideal flat. Much slicker service than I had received at a few other Bristol agents...
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Nov 13, 2013
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Thanks for the comments, we appreciate the feedback. ...
Oct 24,2013
Oct 24,2013
1
people found
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The service we received from the letting game was second to none. They kept us informed along the way addressing any issues we had, went through the detailed inventory with tenants when they moved in and ensured metre readings were taken. Very professional service....
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Oct 25, 2013
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It was a pleasure working with you. Thanks very much for the review! ...
Oct 18,2013
Oct 18,2013
2
people found
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I have been working with Letting Game in the past 3 or so years as landlord. They have provided me good tenants and in one case when I asked them to escalate referencing they did so quite efficiently. They have also offered very useful advise on ...
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Oct 18, 2013
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Thanks for the review Navid. We look forward to many more years of working together! ...
Sep 23,2013
Sep 23,2013
2
people found
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this helpful
Got my flat with these people, called up to book a viewing first and they were very friendly and helpful at booking me in outside of working hours, else I wouldn't of been able to see the flat. When I viewed the flat it was ...
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Sep 25, 2013
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Thank you for the great feedback. WE hope that you are settling into your flat well. All the best. ...
Sep 15,2013
Sep 15,2013
4
people found
this helpful
this helpful
Excellent assistance. Nothing to much trouble. Very helpful guy. Very Polite and pertinent.
Knew all the answers and friendly as well....
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Sep 25, 2013
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Glad to have been of help Christopher! Stay in touch ...
Aug 16,2013
Aug 16,2013
10
people found
this helpful
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I found my flat though The Letting Game. You always worry about moving as there are a lot of bad agents out there, but I was very happy with how smoothly it all went. I was updated regularly and I always got answers to my ...
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Sep 25, 2013
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Thanks for the feedback Beki. We are pleased to hear such nice things. ...
Aug 16,2013
Aug 16,2013
8
people found
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I had a very positive experience renting through The Letting Game. They were always quick to respond to my questions and dealt with maintenance issues really quickly. Friendly team and very happy to recommend to anyone moving house....
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Sep 25, 2013
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Hi Tim, thanks for the positive feedback! ...
Aug 06,2013
Aug 06,2013
5
people found
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this helpful
Worst letting agent I've ever had the displeasure of dealing with. A plethora of problems, none of which The Letting Game did anything about. Expect dodgy electrics, leaky ceilings, overcharging for things out of deposit, rats, tiles falling from walls, and a general lazy attitude ...
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What agent could do to change your mind?
The most unhelpful bunch that will lie to you in order to get what they want.Attached Filesnbsp;
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Oct 15, 2013
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Dear Adam
We are surprised to read this review given we heard no complaints or had any direct contact from you regarding these comments. It is disappointing to read these serious untruths.
We always acted professionally, as a third party between you and the landlord, and maintenance issues were taken care of when required and when agreed by the landlord. Our records show no history of ‘dodgy’ electrics or leaking ceilings. These are serious issues that we would react to immedi ...
Jul 31,2013
Jul 31,2013
6
people found
this helpful
this helpful
Matt Sweetman found us a tennant very promptly and dealt with all the details so efficiently compared to the service we have received from pevious agents. Living in Cornwall he made everything so easy for us especially as our outgoing tennant was not very cooperative. ...
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Aug 23, 2013
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[[EDIT ORIGINAL START]]
Thanks for the review.
We are glad that you are happy with the service you received. The Letting Game would like to make it clear that this review is not actually written by The Letting Game but from a landlord who's Harbourside property we let in June 2013.
[[EDIT ORIGINAL END]]
Thanks for the review.
We are glad that you are happy with the service you received. ...
Apr 30,2013
Apr 30,2013
4
people found
this helpful
this helpful
I rent my HOME and as such I rely upon the integrity, screening and proactivity of the letting game to safe guard it. A VERY successful 3 years have now been reached. THANK YOU for your continued transparent, open communication, which reaches me overseas and puts ...
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Oct 15, 2013
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Its good to know things are working well and we really appreciate the feedback.
Thanks! ...
Mar 28,2013
Mar 28,2013
2
people found
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this helpful
They always do what they say they will do, they send me a statement every month & pay me on time. I wish all of my other letting agents were as friendly and efficient as the Letting Game....
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Oct 15, 2013
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Thanks for the feedback Wendy! ...
Nov 24,2011
Nov 24,2011
2
people found
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Excellent service...
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Oct 15, 2013
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Thanks for the 5 star review Gordon. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Best Letting Agent in Bristol 
Best Letting Agent in South West 
