Henleaze, Bristol, BS9
4.9/5, 792 reviews
95% recommended
95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ... show more The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.

We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.

Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.

We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.

We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.

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Latest Reviews

View all Reviews 792
Featured Review
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reviewed by 'Raghav'
“Finding a house in the Bristol market was quite challenging, but the team at The Letting Game made the process ......”
Featured Review
a
reviewed by 'Jane'
“We have had great advice and support - not only are we happy with the service from Tracy and The ......”
Featured Review
a
reviewed by 'Imogen Pollock'
“Amy Payne is a thoughtful, informative and friendly letting agent.She has made my Bristol flat hunting experience much smoother ......”
Featured Review
a
reviewed by 'Abigail'
“Taylor was fantastic and so friendly when she was explaining everything to me, as a new landlord she made the ......”
Featured Review
a
reviewed by 'Stuart'
“Securing a tenancy with the Letting Game has been easy and efficient. Amy was responsible for the property viewings and ......”
29th Oct 2024
reviewed by 'Amirah'
“Very responsive letting agent, staff are very friendly. Amy went above and beyond when showing the property and answering questions....”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 95% 98% £400 £5,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
303 7 421 30 2 1 2 0 22 4
Areas covered
  • BS1
  • Redland, Henleaze, Clifton
  • BS2
  • BS13, BS15
  • BS11
  • BS3, BS4
  • BS34
  • BS5
  • BS6
  • BS7
  • BS8
  • BS9
  • BS10
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Latest Properties

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The Letting Game Image 1
Clifton, BS8
Harbourside, BS1
Henleaze, BS9

“We met with Ben Giles, who showed us around the ......”

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Mar 19,2015
Minithumbup
By: 'Martin'
Mar 19,2015
0 people found
this helpful
We met with Ben Giles, who showed us around the property. He was very personable whilst remaining professional and extremely knowledgeable about the property and surrounding area. He was flexible in his approach and negotiated several points between ourselves and the landlord including the installation ...
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Comment on agent fees
The fees were reasonable and within acceptable parameters.
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“The team at The Letting Game (Claire, Jack, Fred, Samantha) ......”

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Mar 10,2015
Minithumbup
Staff profile picture
Claire
Staff profile picture
Jack
By: 'Andrew'
Mar 10,2015
0 people found
this helpful
The team at The Letting Game (Claire, Jack, Fred, Samantha) have been very good at managing property repairs, dealing with problem tenants and keeping me informed throughout. I would have no hesitation recommending them....
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“Have enjoyed a positive experience from the Letting Game team. ......”

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Feb 18,2015
Minithumbup
By: 'Philly'
Feb 18,2015
0 people found
this helpful
Have enjoyed a positive experience from the Letting Game team. From start to finish of my tenancy i received good levels of communication and prompt responses and action with maintenance. Check out ran smoothly. all in all a good quality professional outfit i would reccommend....
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“These agents are terrible. So bad that we had to ......”

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Feb 06,2015
Minithumbdown
By: 'horrified'
Feb 06,2015
2 people found
this helpful
These agents are terrible. So bad that we had to take legal action against the Landlords and report The letting Game to The Property Ombudsman. And they may still face legal action following the Ombudsman's decision. We have been told lies, had verbal threats of ...
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What agent could do to change your mind?
Not lied been honest don't make promises you can't keep
Attached Filesnbsp;
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By: The Letting Game
Feb 15, 2015
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This situation you refer to is complex and there are two sides to every story. We acknowledge your review but disagree with its content. With professionalism in mind our responses to your accusations will continue to be made in private. The Letting Game ...

“Ben kept me fully informed of what was happening (or ......”

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Nov 05,2014
Minithumbup
By: 'Frank'
Nov 05,2014
0 people found
this helpful
Ben kept me fully informed of what was happening (or not happening). He found us tenants in a reasonable timescale and Becky ensured that the admin was processed without delay. Altogether a happy experience....
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“This is the third time we have appointed The Letting ......”

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Nov 05,2014
Minithumbup
By: 'Pounder'
Nov 05,2014
0 people found
this helpful
This is the third time we have appointed The Letting Game to find suitable tenants to rent this property. Three viewings were arranged very quickly and all wanted to rent this property. The Letting Game advised us on whom to accept for the let and ...
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Comment on agent fees
We are happy with the fees charged and extremely pleased with the monthly rent which is much more than we originally expected to achieve, thank you.
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“The Letting Game exceeded expectations in every respect. I have ......”

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Oct 31,2014
Minithumbup
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Jack
By: 'Touchdown'
Oct 31,2014
0 people found
this helpful
The Letting Game exceeded expectations in every respect. I have been a landlord for many years and The Letting Game have been by far the best as both a letting agency and for property management. Dealing with tenants excellent; finding new tenants efficient, fast and ...
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Comment on agent fees
Exceptionally good value for money
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“I can highly recommend the Lettings Game. They always find ......”

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Oct 07,2014
Minithumbup
By: 'JACQUI'
Oct 07,2014
0 people found
this helpful
I can highly recommend the Lettings Game. They always find me a quality tenant and very quickly so my void periods are low....
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Comment on agent fees
I achieved a higher than expected monthly rent.
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“Really happy with these guys. Exceeded my expectations of a ......”

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Oct 05,2014
Minithumbup
By: 'Soph'
Oct 05,2014
0 people found
this helpful
Really happy with these guys. Exceeded my expectations of a letting agent. Have dealt with agents in London before so have an understanding of the industry but I am pleasantly surprised by The Letting Game and their overall service to me...
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Comment on agent fees
Good value
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“The single worst Landlord I have experienced.Landlord and agent ......”

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Aug 22,2014
Minithumbdown
By: 'Chris'
Aug 22,2014
1 people found
this helpful
The single worst Landlord I have experienced. Landlord and agent was informed of a window which had rotted through completely. Landlord refused to fix issue and reminded me that my tenancy was up shortly. I phoned the council and following an improvement Notice being issued, ...
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By: The Letting Game
Aug 22, 2014
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Dear Chris, Thank you for your feedback. I would like to question whether your frustration lies with The Letting Game or landlord of the property. You moved out of the property in question over 3 years ago and we stopped working with landlord after you moved out, partly due to the way in which they treated tenants and approached check outs. As I hope you appreciate, it was the landlord who refused to fix your window and the landlord who issued you notice. Regarding the return of your de ...

“They remembered the property, had details on it, had a ......”

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Aug 08,2014
Minithumbup
By: 'Peter'
Aug 08,2014
0 people found
this helpful
They remembered the property, had details on it, had a number of viewings arranged within 48 hrs and got a great tenant to it for a long let - let within an hour of vacation - who could ask for more!...
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Comment on agent fees
Great service - Great Price
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By: The Letting Game
Aug 22, 2014
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Dear Peter, Thank you very much for your positive feedback. We hope your tenants are very happy in their new home. Please stay in touch if we can help you again in the future. Regards, Everyone at The Letting Game ...

“I was provided with excellent service from Becky & Caitlin but ......”

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Jul 25,2014
Minithumbup
By: 'Alan'
Jul 25,2014
0 people found
this helpful
I was provided with excellent service from Becky & Caitlin but when they was not available I found the other members of staff at the Letting Game to be polite and efficient....
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Comment on agent fees
Obviously we would like to pay less fee's, but they are competitive with other agents
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“Really happy with the service given to me by all ......”

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Jul 02,2014
Minithumbup
By: 'Joy'
Jul 02,2014
0 people found
this helpful
Really happy with the service given to me by all staff that I dealt with. High levels of Communication and a personal service is claimed to be offered.... and they certainly deliver. Will definitely be telling my friends about you. Thanks again....
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“The whole experience was fantastic, Caitlin was great from the ......”

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Jun 19,2014
Minithumbup
By: 'Gareth'
Jun 19,2014
0 people found
this helpful
The whole experience was fantastic, Caitlin was great from the initial viewing and the rest of the team assisted throughout the signing up. Since moving in they have stayed in touch and reassured me that they are contactable for any issues should i have them. ...
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“The Letting Game have exceeded our expectations as a fantastic ......”

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May 29,2014
Minithumbup
By: 'Lucille'
May 29,2014
0 people found
this helpful
The Letting Game have exceeded our expectations as a fantastic property management company. After lots of research into other management companies in the Bristol area we chose The Letting Game as their enthusiasm and professionalism seemed second to none - we weren't disappointed! They found ...
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“Would recommend to any landlord. great team very personal service. ......”

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Apr 30,2014
Minithumbup
By: 'Noah'
Apr 30,2014
0 people found
this helpful
Would recommend to any landlord. great team very personal service. very thankful for your attentive service to all my properties while i have been working abroad. thanks for all your help over the years guys....
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By: The Letting Game
May 02, 2014
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Hi Noah, Thanks for leaving your comments. We hope you are enjoying the sunshine and we look forward to seeing you when you return. ...

“We chose the Letting Game primarily because of the enthusiasm ......”

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Apr 16,2014
Minithumbup
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Jack
By: 'Bob'
Apr 16,2014
0 people found
this helpful
We chose the Letting Game primarily because of the enthusiasm they demonstrated for the property and this shone through in the stunning photographs they took. Their approach appeared to us head and shoulders above others we spoke to. We have discovered them to be an ...
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“We chose the Letting Game primarily because of the enthusiasm ......”

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Apr 16,2014
Minithumbup
Staff profile picture
Jack
By: 'Bob'
Apr 16,2014
0 people found
this helpful
We chose the Letting Game primarily because of the enthusiasm they demonstrated for the property and this shone through in the stunning photographs they took. Their approach appeared to us head and shoulders above others we spoke to. We have discovered them to be an ...
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Was this helpful? Yes
By: Matt
May 02, 2014
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Hi Bob, We really appreciate you leaving us your feedback. We hope that we can continue to build a strong and smooth working relationship. Matt. ...

“I relocated for work, so I needed to rent my ......”

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Mar 20,2014
Minithumbup
By: 'Lore'
Mar 20,2014
0 people found
this helpful
I relocated for work, so I needed to rent my flat very quickly. This was my first time renting out my property and I didn't know what to expect. I heard a lot of unhappy stories from people dealing with letting agencies, but I have ...
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By: The Letting Game
Apr 09, 2014
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Dear Lore, Thank you for leaving us a review. We are really pleased that you are happy with the service you received and that you are happy to recommend us. If there is anything we can help you with in the future, please be in touch. ...

“Fantastic service! Great communication throughout the process and a really ......”

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Mar 17,2014
Minithumbup
By: 'Fishponds'
Mar 17,2014
0 people found
this helpful
Fantastic service! Great communication throughout the process and a really nice team. Would happily recommend them to other landlords or tenants....
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By: The Letting Game
Apr 09, 2014
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Hi, Thank you for leaving us a review. We always appreciate client feedback. ...

“Efficient, polite, responsive & effective. Just want you want in an ......”

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Mar 07,2014
Minithumbup
By: 'Fiona'
Mar 07,2014
0 people found
this helpful
Efficient, polite, responsive & effective. Just want you want in an agent and had my flat rented within the week. Spot on thanks guys...
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By: The Letting Game
Apr 09, 2014
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Hi Fiona, Thank you for leaving a review for us. We loved working on your property and look ford to working with you again. ...

“I am a student in my second year at Bristol ......”

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Feb 20,2014
Minithumbup
By: 'Hannah'
Feb 20,2014
0 people found
this helpful
I am a student in my second year at Bristol Uni. This year I let a house with my friends through The Letting Game. They were so helpful and showed us round loads of nice properties. It felt like they actually cared about us and ...
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By: The Letting Game
Apr 09, 2014
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Hi Hannah, Thank you for reviewing us. We are so pleased that we were able to find you your new home. We hope you stay in touch, why not post some pictures of your move in on our facebook page! ...

“Success on the first viewing - although I already had ......”

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Feb 19,2014
Minithumbup
By: 'Kate'
Feb 19,2014
0 people found
this helpful
Success on the first viewing - although I already had my house up with another agent for a month! The Letting Game found excellent tenants for me. They have ensured a smooth process from start to finish. Thanks Caitlin!...
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By: The Letting Game
Apr 09, 2014
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Hi Kate, Thank you for your feedback. We are glad you are happy with the tenants we found for you. Please stay in touch and let us know if there is anything we can help you with in the future. ...

“The Letting Game were really professional and friendly. From my ......”

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Feb 14,2014
Minithumbup
By: 'Mr'
Feb 14,2014
0 people found
this helpful
The Letting Game were really professional and friendly. From my first enquiry to the time my tenants moved in, I couldn't have asked for a better service....
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By: The Letting Game
Mar 17, 2014
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It was a pleasure to work with you Mr Davies, we welcome your feedback and look forward to working with you again in the future. ...

“Having used the letting game now for over 4 years as ......”

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Jan 10,2014
Minithumbup
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Jack
By: 'Steven'
Jan 10,2014
0 people found
this helpful
Having used the letting game now for over 4 years as a landloard on my properties I would happily recomend them to everyone. Jack and the team are always professional, punctual and open about everything within lettings. They find good tennants and make transitions as seemless ...
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By: The Letting Game
Feb 14, 2014
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Hi Steven, Thanks for the 5 star review! We hope to continue working with you for many years to come. The Letting Game Team. ...

“Excellent service and highly professional !!!. I am extremely happy. Pip ......”

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Dec 19,2013
Minithumbup
By: 'Balu'
Dec 19,2013
0 people found
this helpful
Excellent service and highly professional !!!. I am extremely happy. Pip was always very helpful and promptly attended to any queries and requests. Pip helped with setting up all the utilities when we moved in and closing them we moved out. Everything was so smooth and ...
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By: The Letting Game
Apr 09, 2014
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Thanks Balu, we really appreciate the good feedback and wish you all the best for the future. Pip. ...

“We Were treated really well by the letting game when ......”

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Nov 25,2013
Minithumbup
By: 'Tommy'
Nov 25,2013
0 people found
this helpful
We Were treated really well by the letting game when we moved into our new flat. We were kept updated and moved in on the day we wanted. Very helpful guys....
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By: The Letting Game
Apr 09, 2014
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Hi Tommy, Thanks for leaving the review. We wish you many years of happiness in your new home. ...

“We used 'The Letting Game' for renting our house as ......”

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Nov 22,2013
Minithumbup
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Jack
By: 'Kate'
Nov 22,2013
0 people found
this helpful
We used 'The Letting Game' for renting our house as we were relocating to Canada at very short notice. We found Jack really professional and easy to deal with. Jack took some great shots of our house which looked amazing online with a in depth ...
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By: The Letting Game
Apr 09, 2014
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Hi Kate & Paul Phillips, Thank you for the positive review. We hope that your relocation is going well and we look forward to working with you again in the future. Jack ...

“This is our first experience of letting a property. The ......”

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Nov 18,2013
Minithumbup
By: 'J'
Nov 18,2013
0 people found
this helpful
This is our first experience of letting a property. The Letting Game were really helpful and took time to explain the whole process to us. Once we had decided to go ahead, they were really efficient. They gave us helpful feedback after each viewing. Once ...
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By: The Letting Game
Nov 19, 2013
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Hi J and J, We are really pleased you found the service stress free! ...

“We recently used the Letting Game and, having had several ......”

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Nov 17,2013
Minithumbup
By: 'Elliot'
Nov 17,2013
0 people found
this helpful
We recently used the Letting Game and, having had several experiences with previous letting agents in and around Bristol, they are easily the best, and provided us with a relatively stress-free experience. They were quick, efficient, friendly and kept us updated throughout - they even ...
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By: The Letting Game
Apr 09, 2014
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Thanks for the feedback Elliot. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents

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Branch - Henleaze, Bristol, BS9

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