95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ...
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The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
Latest Reviews
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reviewed by 'Raghav'
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reviewed by 'Jane'
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reviewed by 'Imogen Pollock'
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reviewed by 'Abigail'
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reviewed by 'Stuart'
29th Oct 2024
reviewed by 'Amirah'
Opening Hours
Address
The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 95% | 98% | £400 | £5,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 303 | 7 | 421 | 30 | 2 | 1 | 2 | 0 | 22 | 4 |
Areas covered
- BS1
- Redland, Henleaze, Clifton
- BS2
- BS13, BS15
- BS11
- BS3, BS4
- BS34
- BS5
- BS6
- BS7
- BS8
- BS9
- BS10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Oct 19,2017
Oct 19,2017
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The letting game (and Ben) were really helpful in the moving process. They handled all viewings and references extremely quickly and helped us get settled into the property and gave us good contacts with the landlord.
All aspects of the renting process were handled professionally ...
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Comment on agent fees
Fair and standard for all agencies
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Oct 12,2017
Oct 12,2017
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The Letting Game has been great to work with. Ben has the patience of a saint, always prompt and courteous, even when my queries would give anyone a bureaucratic headache. I have complete confidence that the tenants he's found are the right kind of people ...
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Comment on agent fees
Seem very reasonable.
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Oct 06,2017
Oct 06,2017
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Happy with service, attitude and speed of response. As the rental is far from where I live a reliable agent is essential....
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Comment on agent fees
Fees reasonable.
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Jun 10,2017
Jun 10,2017
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I've used many letting agents in bristol. By far the Letting Game have been the most professional and helpful throughout the process. As I am busy with my daily job , Maya and Ben dealt with my property and did everything neccesary without any stress my ...
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Mar 27,2017
Mar 27,2017
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I don't normally listen to sales chatter but when Ben phoned me he persuaded me to listen. He was very friendly and engaging and persuaded me to go with the Letting Game, and I am very glad I did. The house is a student let ...
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Mar 07,2017
Mar 07,2017
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I've let properties with The Letting Game for several years. Everyone I've worked with have been consistently professional, efficient and friendly. I would definitely recommend....
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Comment on agent fees
Good
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Feb 27,2017
Feb 27,2017
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As a landlord, I feel totally safe in their hands! I have been relying on the Letting Game for the last 8 years, of which the last 6 from overseas. The staff are amazingly reactive (they usually respond to my emails within 24 hours), highly professional and friendly. ...
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Comment on agent fees
Fees are fair
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Feb 22,2017
Feb 22,2017
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The Letting Game and Ben in particular has always provided us with an excellent professional service and I would thoroughly recommend....
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Feb 22,2017
Feb 22,2017
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Very happy with service received from The Letting Game . We used tenant find only and have been happy with our tenants. Ben was always honest and professional and kept us up to date. Recommended....
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Comment on agent fees
Comparable with other agents.
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Feb 22,2017
Feb 22,2017
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Professional, friendly and efficient. I have always been impressed with how quickly and easily they have dealt with all the paperwork and in finding new tenants. They seem to attract high calibre, professional, and reliable tenants and are very efficient at turning around new tenancies. ...
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Comment on agent fees
Fair
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Feb 17,2017
Feb 17,2017
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Maya and Ben and the team have been very helpful and professional. I have been a client of them for years. They give precise valuation and good suggestions and supports. I recommend without hesitation....
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Feb 17,2017
Feb 17,2017
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I am very pleased with the service from the Letting Game - from finding tenants through to follow up on queries etc. They make the experience as painless as possible....
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Comment on agent fees
Reasonable
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Feb 16,2017
Feb 16,2017
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I have always found the Letting Game very efficient and professional, would highly recommend them for all landlords and tennants....
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Feb 15,2017
Feb 15,2017
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Within 24 hours of speaking with Jack, of our frustration of agents not being able to to rent our house, Ben arrived to look at our property. 24 hours later a deal was signed for a tennant who.moved in the next day.
That was 2 and a ...
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Comment on agent fees
The fees for fully managed are excelllent. We have not had to talk with any tennant, everything has been done effortlessly as far as we are concerned by The Letting Game.
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Feb 13,2017
Feb 13,2017
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Living abroad and trying to manage a property in the UK can be difficult. I needed a trustworthy agent who would go that extra mile for me which Jack and Ben at The Letting Game have done. They offer a bespoke service depending on your ...
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Comment on agent fees
Excellent
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Feb 13,2017
Feb 13,2017
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Jack and his team have always been on hand through the whole process in helping us to let our flats they have been honest, to myself and to the prospective tenant. The letting game will keep you up to date with all the new legislation ...
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Comment on agent fees
fair
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Feb 10,2017
Feb 10,2017
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I have used The Letting Game for many years now. I found that they are all efficient, helpful and delightful to work with and if anything their service over the years has improved as they have grown. I have no hesitation in recommending them....
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Comment on agent fees
I manage all my properties and so only pay a letting fee which is fine.
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Oct 05,2016
Oct 05,2016
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I had a matter of weeks to find somewhere new to rent that had conditions - access to school and work and still central to family and amenities etc... I viewed the perfect property and the rest of the process was made very simple, smooth ...
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Comment on agent fees
No one likes paying agency fees. It is what it is.
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Aug 23,2016
Aug 23,2016
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I found Maya and the team friendly, efficient and helpful. Thank you for your great team work and help. Louise...
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Jun 22,2016
Jun 22,2016
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My husband and I have just finished dealing with the Letting Game who were the managed agents appointed by our landlord to manage the house they were renting out. The Letting Game have been efficient at answering any queries we have as tenants, have been ...
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Comment on agent fees
Fair market rate
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Jun 01,2016
Jun 01,2016
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My partner and I had a very pleasant experience securing a property through The Letting Game with the help of Claire Eastwood. She helped guide us through the application process clearly and was very patient and understanding throughout. Highly recommended staff member and letting agency....
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Apr 04,2016
Apr 04,2016
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On the death of my father I tried to manage three flats and two shops so that my mother had a guaranteed income. I soon realised just how complex and time-consuming property management is. I did have a manager, for one property, but the services ...
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Comment on agent fees
Good, fair fees.
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Apr 01,2016
Apr 01,2016
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I am very impressed with Becky, she has done a really good job at managing an issue with my flat which has involved an unnecessary range of people and infuriating delays. Her calm persistence now means we have a resolution in sight....
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Comment on agent fees
Fair
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Feb 26,2016
Feb 26,2016
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We used the letting game for our two lodgers. The staff are quick, friendly and professional. I was considering using spare room or something similar so I wouldn't have to deal with external people and have viewings all the time. They have however selected the ...
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Comment on agent fees
great value fees
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Nov 03,2015
Nov 03,2015
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We own several properties & have been using the Letting Game for 3 years, we always find them quick, helpful & efficient at finding us tenants, which is why we keep using them.
Overall they provide an excellent service....
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Jul 31,2015
Jul 31,2015
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Jack was able to meet me at a time convenient as I have a long way to travel to the property. He took the details on Monday and the flat was let by Friday. The dealings with the Agency has been very professional and friendly. ...
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Comment on agent fees
We got the right tenants quickly - so I am happy that their fees were warranted.
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Jul 10,2015
Jul 10,2015
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In less than 24 hours of speaking to the letting game - 8 viewings - 5 offers and 75 more a month all for a very reasonable price what more could a landlord ask for?!...
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Jul 04,2015
Jul 04,2015
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I have used the Letting Game on a number of occasions to find tenants for my rental properties. On each occasion they have been extremely professional, kept me very well informed and have found me excellent tenants within 1-3 days. I would thoroughly recommend them....
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Jun 01,2015
Jun 01,2015
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I have dealt with The Letting Game as both a landlord and a tenant and I have found them very professional and efficient in their work. I think what sets them apart from the many letting agents out there is that they do everything with ...
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Comment on agent fees
They were spot on with the rental value and I found their fees were good value for the excellent service I received.
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Nov 02, 2017
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Fantastic experience with Maya when helping us .Would have no issues dealing with her anytime ...
May 08,2015
May 08,2015
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This is my first property and I still cannot believe how easy the Letting Game's team have made it for me. All my tenants have been happy and the Letting Game have done what they promised. No hidden extras. I recommend them to anyone....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Best Letting Agent in Bristol 
Best Letting Agent in South West 
