95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ...
show more
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
Latest Reviews
Featured Review
a
reviewed by 'Raghav'
Featured Review
a
reviewed by 'Jane'
Featured Review
a
reviewed by 'Imogen Pollock'
Featured Review
a
reviewed by 'Abigail'
Featured Review
a
reviewed by 'Stuart'
29th Oct 2024
reviewed by 'Amirah'
Opening Hours
Address
The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 95% | 98% | £400 | £5,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 303 | 7 | 421 | 30 | 2 | 1 | 2 | 0 | 22 | 4 |
Areas covered
- BS1
- Redland, Henleaze, Clifton
- BS2
- BS13, BS15
- BS11
- BS3, BS4
- BS34
- BS5
- BS6
- BS7
- BS8
- BS9
- BS10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Aug 15,2018
Aug 15,2018
0
people found
this helpful
this helpful
Mel is very quick to respond to any queries we might have and very efficient in carrying through actions resulting from her investigations and recommendations. It's great to deal with capable staff which was sadly not the case with our previous letting agent!!...
read full review
read full review
Comment on agent fees
At least we seem to be getting something for our money!!
Was this helpful?
Yes
Yes
Aug 13,2018
Aug 13,2018
0
people found
this helpful
this helpful
A young, dynamic business led by Jack Head, he has surrounded himself with personable, intelligent and confident personel
Maya Joshi looked after us from start to finish, finding from us the information she required to provide us with the right Tenant and the Tenant with ...
read full review
read full review
Comment on agent fees
Very Good
Was this helpful?
Yes
Yes
Aug 08,2018
Aug 08,2018
0
people found
this helpful
this helpful
Really efficient and helpful service from the Letting Game and our Property Manager, Bonnie Bracken-Patterson. Tenants' queries and issues are relayed quickly and dealt with efficiently....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 01,2018
Aug 01,2018
0
people found
this helpful
this helpful
Very impressed with the Letting Game right from my first phone call with Ben who put me at easy and answered all of questions right through to my dealings with the Tenancy team. The Service provided has been quick and efficient. Photographs of the flat ...
read full review
read full review
Comment on agent fees
The fees were the lowest I came across in Bristol and includes many services others letting agents charge for. Very impressed with the fee charged.
Was this helpful?
Yes
Yes
Jul 30,2018
Jul 30,2018
0
people found
this helpful
this helpful
We were looking to change agents for our property in Bristol as we were having repeated issues with our existing agent. Have moved to the letting game and would recommend them without reservation....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 19,2018
Jul 19,2018
0
people found
this helpful
this helpful
Very helpful advice regarding organisation of a flat refurbishment prior to getting it back on the market. Considerate and efficient communications....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jul 18,2018
Jul 18,2018
0
people found
this helpful
this helpful
Maya looked after us to begin with, and she was fantastic. Efficient with immediate and accurate replies to emails. We've had experience with others since, Harry, Ben, Alex and Bridget all very good and it seems you run a very efficient business which is such ...
read full review
read full review
Comment on agent fees
Within normally accepted range .
Was this helpful?
Yes
Yes
Jul 13,2018
Jul 13,2018
0
people found
this helpful
this helpful
I'm very happy and impressed with the work to let our property. We actually moved the property from another agency to the letting game. The letting game let the property quickly and very professionally. Both Maya and Lucy are friendly and very knowledgeable. We will ...
read full review
read full review
Comment on agent fees
Fair
Was this helpful?
Yes
Yes
Jul 12,2018
Jul 12,2018
0
people found
this helpful
this helpful
Excellent service from Ben and his colleagues, from initial valuation, patiently waiting for my builders to finish the work, through to tenants moving in.
The property was let in less than 48 hours to high calibre tenants at full market value....
read full review
read full review
Comment on agent fees
Fees seem in-line with other agencies
Was this helpful?
Yes
Yes
May 18,2018
May 18,2018
0
people found
this helpful
this helpful
Contacted Ben who was very helpful and was able to find a contact within the hour. Other estate agents haven't been as helpful....
read full review
read full review
Was this helpful?
Yes
Yes
May 09,2018
May 09,2018
0
people found
this helpful
this helpful
The Letting Game have managed our house for a few years now and I can't recommend them highly enough.
They are friendly and efficient, and very knowledgeable. I've come to rely on their advice and guidance. It's not possible to only single out two people ...
read full review
read full review
Comment on agent fees
The fees are very reasonable for the level of service you receive.
Was this helpful?
Yes
Yes
May 04,2018
May 04,2018
0
people found
this helpful
this helpful
TLG have managed and let properties for me since 2010 and currently handle ten properties for me.
The are excellent at finding new tenants. Their combined management / letting fees are very competitive especially as they are ARLA members. They have excellent and very communicative financial management....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Apr 30,2018
Apr 30,2018
0
people found
this helpful
this helpful
My family live in a very nice flat thanks to The Letting Game. Vicki from The Letting Game understood our request well at first and helped a lot. Especially since I was living with my baby, I needed to fix it quickly, but thanks to ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29,2018
Apr 29,2018
0
people found
this helpful
this helpful
This was my first time at letting out a property and The Letting Game, in particular Maya Joshi, were absolutely excellent throughout the whole experience.
I was supported, advised and guided throughout and the whole process went very smoothly....
read full review
read full review
Comment on agent fees
The fees are appropriate to the expertise and support provided.
Was this helpful?
Yes
Yes
Apr 26,2018
Apr 26,2018
0
people found
this helpful
this helpful
First time using the letting game, excellent service and communication Maya joshi has made the whole experience easy understandable and went above and beyond in my opinion. I will feedback my experience to friends colleges and anyone else who will need to use a letting ...
read full review
read full review
Comment on agent fees
Good fair prices money well spent!
Was this helpful?
Yes
Yes
Apr 26,2018
Apr 26,2018
0
people found
this helpful
this helpful
We are letting our house through The Letting Game for the first time this month. As overseas landlords, we wanted an agent who could deal with most things on our behalf. An added bonus is their extremely competitive management fees.
Ben was super on first ...
read full review
read full review
Comment on agent fees
The cheapest we could find in Bristol
Was this helpful?
Yes
Yes
Apr 26,2018
Apr 26,2018
0
people found
this helpful
this helpful
VERY HELPFUL AND INFORMATIVE, LET ME KNOW WHAT WAS HAPPENING ON A REGULAR BASIS. QUICK TO RESPOND TO ANY QUESTIONS....
read full review
read full review
Comment on agent fees
AVERAGE
Was this helpful?
Yes
Yes
Apr 25,2018
Apr 25,2018
0
people found
this helpful
this helpful
The Letting Game - and more specifically Anna Sage, who is our direct agent, has been really efficient and cooperative in helping us with any issues we have had in our apartment.
She has always tried to reply to our emails and calls promptly, as ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 25,2018
Apr 25,2018
0
people found
this helpful
this helpful
I can say they did a good job to help us to find a house to live in. Especially when needed a shelter badly. I also want to thank Jack. Thank you so much especially to Georgia....
read full review
read full review
Comment on agent fees
No comment
Was this helpful?
Yes
Yes
Apr 17,2018
Apr 17,2018
0
people found
this helpful
this helpful
Having been a landlord for over 10 years, there are very few agents who I can vouch for. From the beginning, Ben was very helpful, gave sound advice as moving into my first multi let and achieved the targeted rent within 2 weeks. I have no doubt ...
read full review
read full review
Comment on agent fees
Compeitive
Was this helpful?
Yes
Yes
Apr 16,2018
Apr 16,2018
0
people found
this helpful
this helpful
In their website,The Letting Game promised very competitive commission (lowest I've come across in Bristol), no set-up fee and no re-let fee...EVER! That is not normal (in a very good way).
My first point of contact was Maya, who has been brilliant all ...
read full review
read full review
Comment on agent fees
Lowest commission in Bristol. There are no other agency fees and genuinely no hidden costs! They take their monthly commission and that is all.
Was this helpful?
Yes
Yes
Apr 15,2018
Apr 15,2018
0
people found
this helpful
this helpful
Maya was very helpful over the phone when I first contacted the office. She was very flexible when arranging a time to view the flat. I like the fact that she listened and was flexible with her suggestions and what could or could not be ...
read full review
read full review
Comment on agent fees
I think the Letting Game fees seem appropriate
Was this helpful?
Yes
Yes
Apr 12,2018
Apr 12,2018
0
people found
this helpful
this helpful
Ben Giles was professional and prompt with his responses. Managed to get a tenant within my time scale. Have been using Ben again for new tenant....
read full review
read full review
Comment on agent fees
The administration department could improved if there's less a single point of contact.
Was this helpful?
Yes
Yes
Apr 12,2018
Apr 12,2018
0
people found
this helpful
this helpful
I am a Landlady in Bristol and one of the most important things is to get the right tenant. Ben and his colleagues have always found good tenants. Ben has an excellent, friendly, approachable and professional manner. I didn't think I would ever say this ...
read full review
read full review
Comment on agent fees
They have a simple and easy to follow fee structure and they are competitive.
Was this helpful?
Yes
Yes
Apr 12,2018
Apr 12,2018
0
people found
this helpful
this helpful
Ben and the staff at henleaze have been extremely professional, always keeping me up to date on the lettings progress and finding suitable tenants for my properties. I can recommend them as agents and will use them again. They were always polite and helpful when ...
read full review
read full review
Comment on agent fees
Agents fees are reasonable. I have used other agents and paid more for a less than satisfactory service. I believe they are worth the money.
Was this helpful?
Yes
Yes
Apr 11,2018
Apr 11,2018
0
people found
this helpful
this helpful
The Letting Game was great at making my moving into my first rented apartment as smooth as possible. The team were friendly and clear in every part of the process.
Georgia was lovely to work with....
read full review
read full review
Comment on agent fees
Their fees are very expensive, especially compared to some other agencies, but they were lovely to work with and I have no complaints.
Was this helpful?
Yes
Yes
Apr 11,2018
Apr 11,2018
0
people found
this helpful
this helpful
I am a landlady and a first time user of The Letting Game. I cannot speak highly enough of them. They are professional, friendly and efficient. Ben Giles has been an absolute pleasure to deal with and he and his team (notably Chloe Raw) have ...
read full review
read full review
Comment on agent fees
Fair - in line with other letting agents.
Was this helpful?
Yes
Yes
“Really helpful and approachable. Thank you for going the extra mile and waiting for me when I turned up at the wrong address....”
Apr 11,2018
Apr 11,2018
0
people found
this helpful
this helpful
I was very happy with the customer service as mentioned above. I am new to Bristol and found Georgia and the team very helpful with great channels of communication....
read full review
read full review
Comment on agent fees
I rent a relatively cheap place so the fees were easily earned.
Was this helpful?
Yes
Yes
Apr 10,2018
Apr 10,2018
0
people found
this helpful
this helpful
The guys made this as painless as possible. I would have preferred to have seen the AST in advance of signing, however, everything was in order and I am very happy with the service so far....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Apr 03,2018
Apr 03,2018
0
people found
this helpful
this helpful
I have found all staff at the Letting Game, most helpful from the first phone call making an enquiry about letting my house right through to finding a tenant. They talked me through their processes in a clear way and gave me all the information ...
read full review
read full review
Comment on agent fees
Good value for money.
Was this helpful?
Yes
Yes
Tobi
(71)
Amy
Samantha
(26)
Ben
(22)
Jack
(19)
Tracy
Hope
Taylor
Rich
(13)
Alex
(11)
Abbie
Claire
(10)
Anna
Akaysha
Adriano
Emily
Sheila
Jessica
Bradley
Jennifer
Kyle
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Best Letting Agent in Bristol 
Best Letting Agent in South West 
