95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ...
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The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
Latest Reviews
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reviewed by 'Raghav'
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reviewed by 'Jane'
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reviewed by 'Imogen Pollock'
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reviewed by 'Abigail'
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reviewed by 'Stuart'
29th Oct 2024
reviewed by 'Amirah'
Opening Hours
Address
The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 95% | 98% | £400 | £5,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 303 | 7 | 421 | 30 | 2 | 1 | 2 | 0 | 22 | 4 |
Areas covered
- BS1
- Redland, Henleaze, Clifton
- BS2
- BS13, BS15
- BS11
- BS3, BS4
- BS34
- BS5
- BS6
- BS7
- BS8
- BS9
- BS10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jun 12,2019
Jun 12,2019
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Mel was very helpful on our viewings with the letting game.
She was lovely to meet and had all the key information on hand that we asked for.
She arrived early to all our viewings and was easily contactable which was nice and reassuring....
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Jun 12,2019
Jun 12,2019
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Mel was friendly knowledgeable and very approachable. She was always available when needed. Great customer service.
Overall would use the letting game again...
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Jun 12,2019
Jun 12,2019
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Good advice on improvements
to make rooms more attractive for tenants.
Staff handled viewings with an upbeat attitude which made it easier to find propective tenants....
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Comment on agent fees
Reasonable
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Jun 11,2019
Jun 11,2019
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I appreciated the clear knowledge and advice I received from Ben right from the outset. Clearly knows his stuff and gained my trust very early on. As a new landlord who has chosen full management with The Letting Game, I need to trust this person ...
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Comment on agent fees
Very good compared with other competitors
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Jun 06,2019
Jun 06,2019
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I am happy to write this review about Ben Giles. From my experience of communicating with The Letting Game, I found him to be passionate about giving his very best to the customer. His attention to detail and busiiness ethics is par excellent. His friendly ...
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good
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Jun 06,2019
Jun 06,2019
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I'd been thinking about renting out my property for a while when I contacted TLC. Maya was very friendly on the phone and came around to my property on a Saturday which I was very appreciative of. â¨â¨I found Maya to be very professional and ...
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Comment on agent fees
Clear and competitive fees and explained well.
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Jun 05,2019
Jun 05,2019
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I have had an easy and stress free experience letting a flat through The Letting Game. The staff are very approachable and informative, and have been giving me feedback regularly. They even text if I don't answer the phone which it really handy! Definitely recommend ...
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Comment on agent fees
The fees seem reasonable for the work they are doing.
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May 15,2019
May 15,2019
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Living in a property manged by this company for over 3 years and I have had nothing but poor responses, cowboy maintenance guys and quite frankly unsatisfactory service. I have to continuously chase for anything to be fixed (I am still waiting on most of it), ...
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May 06,2019
May 06,2019
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I dealt with Anna when I had a problem with a fence at a property managed by The Letting Game. She was very helpful, professional and went above and beyond to keep me updated, sometimes out of hours too, even though I was not even ...
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Comment on agent fees
I am not familiar with the fees and charges
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Apr 28,2019
Apr 28,2019
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I was keen to use a local Bristol company and found The Letting Game through online research. The positive reviews were well deserved. They made the process of getting the property on the market easy and hassle free. It let immediately....
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Comment on agent fees
Competitive fees.
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Apr 15,2019
Apr 15,2019
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Bailey was so so helpful from the start, she responded so quickly to anything we needed and even in her own time/ out of office- would keep us updated. Bailey made the whole experience of finding a new home a lot easier for us and ...
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Apr 10,2019
Apr 10,2019
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My wife and I met Maya when we were looking for a new home for our family. We had a particular set of requirements due to our son being in a wheelchair and she was extremely patient and constantly helped out with recommendations of properties ...
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Apr 09,2019
Apr 09,2019
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It's been a pleasure to handle the repairs and maintenance of our property with Mel. She has made what could normally feel like a laborious process into something that's easy to deal with and as stress free as possible. She always turns up with a ...
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Apr 09,2019
Apr 09,2019
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Mel is star.. she is my go to person for any tenant/landlord issues, very helpful and always reachable. She has handled all the issues swiftly and made my life super easy. I would recommend her if you are looking for someone reliable to look ...
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Good
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Apr 07,2019
Apr 07,2019
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I'm happy with the level of support given in preparing my flat to get into rental market. Great team work and coordination from staff!...
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Apr 03,2019
Apr 03,2019
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I had left arranging a tenancy until last minute and Bailey worked fast to organise the house viewing and provided answers quickly to my responses. Once I'd confirmed she provided all the necessary paperwork straight away so I was able to secure a move in ...
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Apr 02,2019
Apr 02,2019
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Bailey has a super lovely sparkly personality and it was a pleasure to be shown around a flat by her. She was helpful and accommodating and I would thoroughly recommend Bailey to any prospective buyers or tenants. Keep up the good work!...
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Comment on agent fees
Fees in general are not great
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Mar 21,2019
Mar 21,2019
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Ben was referred to me and I have found him to be professional and knowledgeable. He gave me good advice and my property has been let in a very short time....
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Good
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Mar 20,2019
Mar 20,2019
2
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Maya has been my main point of contact with The Letting Game, and she's guided me through the process of having my property transferred to TLG management. She's very easy to talk to, has offered me some much appreciated advice on an issue I had ...
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Feb 27,2019
Feb 27,2019
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Anna is a very professional member of the team. She is courteous at all times and always deals with the issues promptly. She is a true asset to The Letting Game....
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Feb 27,2019
Feb 27,2019
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The Letting Game are a pleasure to deal with, always helpful and good at what they do. Every aspect of my experience was excellent with good communication and a friendly demeanour. I would highly recommend them to anyone and thank them greatly for all their ...
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Comment on agent fees
Fees were very reasonable and I had no issues at all.
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Feb 26,2019
Feb 26,2019
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I contacted the letting game as I had a property I needed to let, but it had a few challenges associated with it. Ben was happy to hear my concerns and help me at each stage. Although in the end I didn't use the letting ...
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Feb 25,2019
Feb 25,2019
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Very approachable, polite, knowledgable about all rental property issues. Extremely calm under pressure and summarises property issues on time and in detail in clear and concise words....
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Feb 20,2019
Feb 20,2019
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We have been working with TLG for some years now. We look after maintenance of various properties TLG manage. I always find the staff polite & happy when i visit there offices. With the contracts i look after Anna is my first port of call, i ...
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good
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Feb 19,2019
Feb 19,2019
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Georgia was extremely helpful throughout the process of my son Jack securing his flat to rent.
As guarantor. I needed information on my son's behalf as he was away for some of the time prior to the move in date. Georgia was only too happy ...
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Feb 19,2019
Feb 19,2019
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We found our fist flat in Bristol whilst we were still living in London and we were able to arrange everything smoothly and quickly thanks to the assistance of the agents. Throughout this year of tenancy Melissa has been always helpful and available for any ...
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Feb 19,2019
Feb 19,2019
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I found The Letting Game engaged, flexible and communicative from the start. My five star review is not because everything went smoothly (things rarely do) but because Maya and her team worked swiftly, professionally and warmly throughout. As a first time and reluctant landlord, The ...
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Comment on agent fees
Very reasonable. No complaints.
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Feb 19,2019
Feb 19,2019
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Anna has always been very helpful in the management of my property and extremely efficient. She doesn't need chasing, I can trust her to get the job done. Thank you....
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Comment on agent fees
Fees are fair.
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Feb 07,2019
Feb 07,2019
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Anna is always very responsive and proactive
I know that she will follow up and communicate effectively at all times
lovely to deal with...
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Feb 06,2019
Feb 06,2019
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We have been organising moving into a student property with The Letting Game and have been dealing with both Harry and Bailey.
Bailey organised our viewing of the property and was extremely friendly and helpful. All information was given to us both over the phone ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Best Letting Agent in Bristol 
Best Letting Agent in South West 
