95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ...
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The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
Latest Reviews
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reviewed by 'Raghav'
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reviewed by 'Jane'
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reviewed by 'Imogen Pollock'
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reviewed by 'Abigail'
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reviewed by 'Stuart'
29th Oct 2024
reviewed by 'Amirah'
Opening Hours
Address
The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 95% | 98% | £400 | £5,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 303 | 7 | 421 | 30 | 2 | 1 | 2 | 0 | 22 | 4 |
Areas covered
- BS1
- Redland, Henleaze, Clifton
- BS2
- BS13, BS15
- BS11
- BS3, BS4
- BS34
- BS5
- BS6
- BS7
- BS8
- BS9
- BS10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Images & Videos
Dec 09,2019
Dec 09,2019
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By far the worst letting agency I have dealt with.
They seem dedicated to getting as much money as possible for the landlords, and doing a bare minimum for tenants.
We have had a catalogue of problems with the property, the agency have used unreliable ...
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Dec 03,2019
Dec 03,2019
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The team at The Letting Game were efficient and professional and let our property very quickly to ideal tenants.
We will be using The Letting Game to find tenants for our other properties and have no hesitation i recommending them....
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Nov 04,2019
Nov 04,2019
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Elizabeth has been very helpful and friendly. I have found in the past that staff in this type of industry can be very aloof and unfriendly I always think that when you are providing a service, good manners and a pleasant personality go a long ...
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Nov 01,2019
Nov 01,2019
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Very professional and speedy service. Our property was let within 2 days of going on the market. Would definitely recommend The Letting Game...
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Nov 01,2019
Nov 01,2019
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Tia has been excellent throughout and very helpful and friendly and knowledgeable, the whole process has been great!! Thank you...
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Oct 31,2019
Oct 31,2019
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My experience with The Letting Game was amazing. Especially working with Tia. She was a great commuicator and very supportive through the whole process, especially during what was a difficult time.
Having used plenty of agencies in the past I can hand on heart say ...
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Oct 31,2019
Oct 31,2019
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By far the best letting agent we have used. As a small family business with a large property portfolio, we need a quick, reliable and professional service and The Letting Game provide that and more. Great communication from all the team. Mainly deal with Ben ...
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Oct 31,2019
Oct 31,2019
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Matt has been really professional, helpful, and friendly whenever I've contacted The Letting Game in regards to viewings and applying to rent a property. He was also very knowledgeable about the property when viewing it and could answer my questions.
He has been swift in ...
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Oct 30,2019
Oct 30,2019
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This agency is quite different from the rest of its cadre. There is nothing hidden in the smallprint, nor do there appear to be unreasonable charges for insignificant tasks.
Communications with me as a landlord are strong and I feel the charges are reasonable for ...
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Oct 29,2019
Oct 29,2019
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Beth was very quick to answer all my questions and get back to me in a very reasonable amount of time! She was great!...
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Oct 29,2019
Oct 29,2019
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My previous experience with Letting agents had not been positive but Im delighted to say The Letting Game provided excellent service throughout the Let of my property in Bristol. Mel and the team were great to work with being both friendly and efficient. I would ...
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Oct 29,2019
Oct 29,2019
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Maya and Tia have sorted 2x tenants for me.
They are both excellent, efficient and highly professional.
Pleasure to deal wih them both 5/5....
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Oct 28,2019
Oct 28,2019
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Great service been using this company for years. They always find me great tenants. Would recommend them to anyone without hesitation....
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Oct 28,2019
Oct 28,2019
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Professional and efficient. No issues, got the property let in no time. Always there to help. Huge thanks to The Letting Game Team....
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Oct 25,2019
Oct 25,2019
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Matt was a great help with finding this property and guiding us through the process! The staff were always very kind and understanding. Many Thanks...
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Oct 25,2019
Oct 25,2019
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i chose TLG over other agents because of their friendly, positive attitude. I was not disappointed, and even though there was a change of staff, the excellent service continues....
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Oct 25,2019
Oct 25,2019
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As a new landlord, I've appreciated the friendly, professional service I've experienced, both with Katie and other members of the team. Nice work all of you!...
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Oct 22,2019
Oct 22,2019
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Excellent team of professional individuals.
Efficient, contactable, punctual and generally a very slick and great operation.
No complaints to be given. Very friendly and easy to talk to. Especially as a first time landlord they are a great company to work with!...
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Oct 22,2019
Oct 22,2019
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Matt Mealing has been very very helpful! I've sent him numerous emails and called a few times and he always had time to answer my questions.
He answered promptly every time. He is very friendly and professional.
During the viewing he has shown us everything ...
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Oct 22,2019
Oct 22,2019
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As a new landlord I reviewed the agents offering on allAgents.
Selected The Letting Game and found the people to be enthusiastic and knowledgeable, so asked them to list my flat at a rent suggested by them and other agents, and to provide a managed ...
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Oct 21,2019
Oct 21,2019
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Always quick to sort out our problems and getting things fixed, all maintenance requests have been dealt with in a professional manner and we are happy with the service as well as there's a good communication level between us all...
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Oct 18,2019
Oct 18,2019
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Extremely efficient service so far. Very pro-active and helpful when we had questions to be answered. The Letting Game sourced new tenants at short notice and have communicated with us at every stage keeping us up to date with how things are progressing....
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Oct 18,2019
Oct 18,2019
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Our toilets flushing system broke in the morning.
I spoke to Katie of the Letting Game just after lunch, and she contacted the landlord.
They had a plumber coming the following morning to fix it....
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Oct 17,2019
Oct 17,2019
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I have just completed the process of changing my letting agent to TLG for managing my 2 properties. I was a little apprehensive as I had been with my previous agent for over 5 years, and had received a good service. The only reason for the change ...
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Oct 17,2019
Oct 17,2019
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Always been very helpful and fixed any issues we've have with our property. Super friendly on the phone.
My only criticism would be that reporting issues through the online system doesn't usually get a response, however when we follow up with a phone call problems ...
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Oct 11,2019
Oct 11,2019
0
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Elizabeth Sargeant has been extremely helpful and informative especially as I'm very new to renting properties meaning I have a lot of questions that she answered promptly and efficiently....
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Oct 11,2019
Oct 11,2019
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Tia was early and very welcoming for my viewing. She was really friendly and had the answer to every question I asked, and she made sure I was kept up to date throughout the process....
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Oct 10,2019
Oct 10,2019
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I've only had a few experiences with the staff but so far everyone has been lovely! I couldn't select everyone i've spoken to but thanks to Matt and Harry as well...
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Oct 08,2019
Oct 08,2019
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The letting process at the Letting Game has been well organized, thorough and well explained. The property attained 5 asking price offers within days of going on the market. All offers were from strong candidates. The letting process went as well as I could have hoped ...
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Oct 08,2019
Oct 08,2019
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Super impressed with the competitive rates, professionalism and personal approach demonstrated by Maya Joshi from The Letting Game - a total joy to work with! Many thanks for a prompt and efficient transition....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Best Letting Agent in Bristol 
Best Letting Agent in South West 
