95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ...
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The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
Latest Reviews
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29th Oct 2024
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Opening Hours
Address
The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 95% | 98% | £400 | £5,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 303 | 7 | 421 | 30 | 2 | 1 | 2 | 0 | 22 | 4 |
Areas covered
- BS1
- Redland, Henleaze, Clifton
- BS2
- BS13, BS15
- BS11
- BS3, BS4
- BS34
- BS5
- BS6
- BS7
- BS8
- BS9
- BS10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 09,2021
Jul 09,2021
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First rate help from start to finish. They managed to get my flat rented out in less than a week and were cheerful and helpful the whole way through. I'm very pleased....
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Jul 08,2021
Jul 08,2021
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This company is a very professional and a very helpful service. It was an easy process finding our uni house....
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Jul 08,2021
Jul 08,2021
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Hi! Tía was really kind and helpful, She answered all our questions regarding the property. And once we made an offer we got a response as soon as possible, and we got to do most of what was needed online, so it was convenient ...
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Jul 05,2021
Jul 05,2021
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The Letting game have been flawless throughout the whole process. My property that I have let and managed by TLG has not been an easy one, but they have dealt with everything very effectively providing me with sound advice and assistance along the way. The ...
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Jul 02,2021
Jul 02,2021
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The letting game people are very professional and provide best service, much appreciated with their work. I will certainly suggest Letting Game to others....
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Jul 01,2021
Jul 01,2021
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Great service from the initial valuation with Maya right through the letting of the property. The property was let on the first day of viewings, then through no fault of TLG they pulled out however viewings were quickly arranged and the next day it was ...
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Jul 01,2021
Jul 01,2021
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Very pleased with the Letting Games high levels of service provided. Throughout the letting process the staff were efficient, friendly and honest....
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Jun 23,2021
Jun 23,2021
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Great service and always at the end of the line to help and talk you through the process and everyone I worked with was very helpful...
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Jun 22,2021
Jun 22,2021
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I have high expectations and TLG never let me down. This is my forth let with TLG and they just keep getting better at what they do. Always a good sign when senior management are still working for the company years later and the Managing ...
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Jun 11,2021
Jun 11,2021
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The letting process has been very direct, straightforward, and overall a very positive experience. All the Letting Game staff whom we have interacted have been incredibly supportive and attentive throughout the letting process. They have constantly listened to our requirements and further details of our ...
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Jun 10,2021
Jun 10,2021
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As I hadnt rented for years, I found this process very daunting.. but I was made to feel very relaxed and supported.
Fantastic company to use
Really professional friendly team.
Offered support through every step.
Not pushy salesmanship.
Kept in contact with any queries I ...
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Jun 08,2021
Jun 08,2021
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As a local landlord I'm really happy with the service received for both tenants and I. Keep up the good work team!...
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Jun 07,2021
Jun 07,2021
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Good letting agency in Bristol! Nice and attentive staff. The process from viewing the house to moving in was straightforward and went very smooth....
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Jun 07,2021
Jun 07,2021
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The whole process has been great and Tia especially has made us feel comfortable and helped us with any questions we had really swiftly, which has made this an enjoyable experience....
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Jun 03,2021
Jun 03,2021
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Tia was very helpful throughout the whole process. Always got back to us at a good time and kept us updated all the way through...
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Jun 01,2021
Jun 01,2021
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Tia was very professional and friendly. She communicated things clearly to us throughout the process of finding our new place and signing the contract. She would always reply quickly and made us feel at ease (as well as her colleagues I spoke with later on ...
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May 29,2021
May 29,2021
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From start to finish everything’s been great. Very competent and personable, and much better than some other local agents that seem to look down their noses at you for asking questions!
Tia has been a great help especially....
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May 28,2021
May 28,2021
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The whole process from viewings to moving in went smoothly. Staff are friendly. We've had no issues so far so we would recommend...
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May 28,2021
May 28,2021
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I cannot recommend The Letting Game and especially George enough! They have been so helpful and understanding with my move from London to Bristol. They have been on top of everything every steep of the way and have made the move and relocation so easy. ...
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May 27,2021
May 27,2021
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George and Shannon have both been very helpful, reliable and professional regarding renting my properties. Overall the Letting Game have managed my two properties very well keeping on top of repairs, regulations and upgrades required legally...
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May 26,2021
May 26,2021
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Really happy with my experience with The Letting Game, from the get go Matt was really helpful and accommodating. He helped find a suitable property and didn't give up until we found somewhere. Then the referencing team were incredibly patient with me whilst I was ...
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May 26,2021
May 26,2021
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Very efficient & approachable when it comes to communication. All very clear what was needed from me as a tenant...
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May 20,2021
May 20,2021
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I thought I'd give my feedback about my experience with Letting Game so far. It would be positively biased mostly because of Tia Cousins. She showed us a property that we end up renting, and she was always prompt and professional by helping us with ...
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May 19,2021
May 19,2021
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I've been with TLG now for nearly seven years and they have managed my property extremely well. On the three occasions that tenants have given notice to leave, the property has been advertised and re-let within 3 days which is pretty damn reassuring for any landlord....
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May 12,2021
May 12,2021
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Smooth, easy, and friendly move. Beth showed us around the property and gave us her full attention and support during the initial moving-in period, which made life so much easier! Becky helped us with the referencing process and was very friendly.
We've been so impressed ...
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May 11,2021
May 11,2021
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I have never had such a bad experience with a letting agent in Bristol. From day 1 there were issues. When we arrived we found the property wasn't properly cleaned, there was food in the oven and the bins were filled with broken glass and various ...
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May 10,2021
May 10,2021
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Fast friendly and efficient and all at a very competitive price. I am not easily impressed but Elizabeth and her colleagues have been a delight to work with and manged to get the full asking price for my rental flat in less than a week.
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May 05,2021
May 05,2021
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Brilliant service from Matt and the other members of staff. Would definitely recommend. Made our entire experience easy and have helped with any problems that have Occurred...
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May 03,2021
May 03,2021
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We moved into our three bedroom flat. Tia was super helpful with answering our questions. Keeping us updated all the way through the process. Really friendly as well. Really happy with the house and the whole moving in process...
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Apr 30,2021
Apr 30,2021
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I was looking for a one bedroom flat, and decided to book viewings with The Letting Game. Their service was so professional and Tia was helpful every step of the way, responding very fast to any quireies I had. The viewings and moving in process ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Best Letting Agent in Bristol 
Best Letting Agent in South West 
