95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ...
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The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
Latest Reviews
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reviewed by 'Raghav'
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reviewed by 'Jane'
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reviewed by 'Imogen Pollock'
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reviewed by 'Abigail'
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reviewed by 'Stuart'
29th Oct 2024
reviewed by 'Amirah'
Opening Hours
Address
The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 95% | 98% | £400 | £5,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 303 | 7 | 421 | 30 | 2 | 1 | 2 | 0 | 22 | 4 |
Areas covered
- BS1
- Redland, Henleaze, Clifton
- BS2
- BS13, BS15
- BS11
- BS3, BS4
- BS34
- BS5
- BS6
- BS7
- BS8
- BS9
- BS10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Images & Videos
Jul 27,2022
Jul 27,2022
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Extremely satisfied with the services. From the visit with Tobi to the tenancy agreement arrangements with Hope, these people have exceeded our expectations. Very smooth process with everything digital which makes it even smoother and easy to track. Thanks for all the team who made ...
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Jul 22,2022
Jul 22,2022
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Very helpful when it came to answering questions during the virtual viewing. She was very patient with the virtual viewing especially when the signal was very poor and She was also very thorough making sure we have as much information about the property.
Very friendly ...
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Jul 22,2022
Jul 22,2022
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Tobi made our letting experience easy! She was really proactive and answered any questions we had! She also negotiated our desired, tenancy length, start date and got all the maintenance we asked for sorted! Tobi was really professional and friendly throughout, I would definitely recommend ...
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Jul 21,2022
Jul 21,2022
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Annabelle has been really helpful, super friendly when I met her for the viewing and really quick with responses on any questions or extra details I needed!...
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Jul 19,2022
Jul 19,2022
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Tobi has made our experience with The Letting Game extremely easy and has not only been warm and responsive with all our queries but has gone above and beyond to make our experience as enjoyable and easy as possible whilst remaining utterly professional. For example ...
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Jul 18,2022
Jul 18,2022
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Very prompt and curious service (from Tobi), they helped us secure our property quickly when other agents left lacking.
Would recommend....
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Jul 15,2022
Jul 15,2022
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I am a new tenant and have been thoroughly impressed by the professionalism demonstrated by The Letting Game staff throughout the letting process. In particular, Annabelle was approachable and friendly and responded to our queries quickly and thoroughly....
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Jul 12,2022
Jul 12,2022
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I've had a great experience with The Letting Game; Frankie has been communicative and available throughout the process, keeping me informed along the way. The viewing was organised promptly and went ahead on time. Frankie was fantastic in ensuring I had all the details for ...
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Jul 12,2022
Jul 12,2022
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Quick and efficient, arranged virtual viewing in a short space of time, helpful and responsive with any questions that we had...
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Jul 09,2022
Jul 09,2022
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Letting Game was great - fast, efficient and flexible. They found me some great tenants and dealt with everything very efficiently....
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Jul 06,2022
Jul 06,2022
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Alex has been incredibly constructive throughout our tenancy application. We were well accommodated whilst viewing the property and they were able to answer all our questions which helped in our decisions. Finally their swift management of our initial application allowed us to reach an agreement ...
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Jul 05,2022
Jul 05,2022
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Sheila was exceptionally helpful in the time I spent at my rental accommodation with The Letting Game. There were always quick responses, with exactly the information I needed. Thank you...
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Jul 04,2022
Jul 04,2022
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This is not true they say they champion openness and fairness. They don't tell you they are going to tie you in to management deal that you can only cancel by evicting the tenets.
At no point do they expose or explain this part of ...
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Jun 28,2022
Jun 28,2022
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Great service throughout the letting of my flat. Made the whole process super simple! Alex in particular was really helpful. I’ve used other agents in the past where I felt all they did was forward me emails, whereas the Letting Game actually help with ...
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Jun 27,2022
Jun 27,2022
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Tracy was extremely professional, helpful, very fast in her response to calls ands emails and polite at the same time.
During the entire process of Shorlisting the property till Good lord referencing Tracy was very helpful with all the required information, proactive and displayed complete ...
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Jun 22,2022
Jun 22,2022
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Tobi has been amazing during our search for a property to rent! She was always fast at responding to any queries we had! Thanks Tobi...
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Jun 21,2022
Jun 21,2022
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I really appreciated her fast reply and kindness.
By her help it was so much more easier to find good house for me and I was warmly supported....
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Jun 21,2022
Jun 21,2022
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Tobi has been very helpful throughout my move in process. She replies to email, return calls and respond to all queries promptly even though it is the weekend. This made the move in process so much easier for me....
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Jun 20,2022
Jun 20,2022
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Tobi has been so helpful and easy to contact during our time searching, and putting an offer on our property. I could not be more grateful for her time and effort dedicated to helping us find our new home....
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Jun 17,2022
Jun 17,2022
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Excellent as always. Best letting agent in Bristol. Charley Clements managed my account again. She is fantastic to deal with, always very helpful, with a clear and comprehensive response every time. Highly recommend!...
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Jun 15,2022
Jun 15,2022
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Tobi has been so helpful so we were able to secure the house ASAP. Great costumer service and friendly staff...
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Jun 13,2022
Jun 13,2022
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The Letting Game were really helpful through a rather challenging moving process. They went above and beyond to help me during a very trying time....
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Jun 13,2022
Jun 13,2022
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Tracy was extremely kind and super helpful, so quick and solved every problem that I had, with amazing communication. Best experience ever! I would not want anyone else to handle my queries!...
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Jun 09,2022
Jun 09,2022
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We've had a lovely experience with Tobi. She was very friendly, professional and informative. We got answer all of our question. She is the person who really enjoy her job!...
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Jun 08,2022
Jun 08,2022
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Tracy was friendly, polite,professional and knowledgeable about the property! She was also very helpful in keeping us updated and guiding us through the process with goodlord....
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Jun 08,2022
Jun 08,2022
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By far the easiest communication I've had with letting agents over the years. Responses were very prompt and whoever we spoke to were very kind. Tobi in particular was very kind and gave us a virtual viewing. She was quick and clear with replying to ...
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Jun 08,2022
Jun 08,2022
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My experience with The Letting Game has been great. The viewings were easy to arrange and Tobi was able to answer all my questions. Tobi was very prompt with all communication and made the rental process as easy as possible....
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Jun 05,2022
Jun 05,2022
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This has been the best experience I have had of a letting agency in Bristol. Tobi was really friendly and informative when we had our viewing. She has has been easy to contact and has made the process of starting a new tenancy really painfree! ...
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Jun 01,2022
Jun 01,2022
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Tobi was very helpful understanding and very informative, she kept updating us about the progress during the Letting process and also the steps to be take towards smooth movement .
Even after I moved Tobi still inquired,
This gesture is highly appreciated and shows the ability ...
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May 30,2022
May 30,2022
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I'm so glad I choose The Letting Game to find the right property for me. From the moment I walked into their office the staff were helpful and friendly.
Tobi Adebo who showed me the flat was very good and always cheerful whenever I spoke ...
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Tobi
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Amy
Samantha
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Ben
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Jack
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Tracy
Hope
Taylor
Rich
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Alex
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Adriano
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Jessica
Bradley
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Best Letting Agent in Bristol 
Best Letting Agent in South West 
