60% sales valuation accuracy
25% sales fee satisfaction
50% lettings valuation accuracy
36% lettings fee satisfaction
No company information
Latest Reviews
2nd Feb 2023
reviewed by 'Landlady'
31st Dec 2022
reviewed by 'Dan'
24th Jun 2022
reviewed by 'Lisa'
9th Jun 2022
reviewed by 'Miss'
16th Aug 2021
reviewed by 'Rosemary Wilson'
Opening Hours
Address
Tucker Gardner
Bateman, House, Hills Road
Cambridge
Cambridgeshire
CB2 1LQ
01223 576826
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 25% | £825,000 | £900,000 |
| Lettings | 50% | 36% | £360 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 10 | 3 | 32 | 1 | 0 | 0 | 1 | 0 | 10 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Apr 07,2018
Apr 07,2018
6
people found
this helpful
this helpful
Very poorly performing in terms of managing a property on behalf of their landlords.
They don't reply to emails and ignore problems reported by tenants.
I had a leaking waterpipe first reported in 21 Nov 2017. Following multiple emails, the only time they sent someone to urgently ...
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Mar 22,2018
Mar 22,2018
6
people found
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Very frustrating experience to say the least. They don't reply to emails, ignore problems reported by tenants, say they will carry out inspections every 6 months which they don't do....
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Comment on agent fees
Why are we paying fees when they don't do the job properly?
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Jan 05,2018
Jan 05,2018
3
people found
this helpful
this helpful
Tucker gardner are very unprofessional agent and have worse customer service, Me and my husband have booked a viewing for 35 Enniskillen Road this morning at 10.45. We left our offices and went there to view the property. waited there for half hour and try to call ...
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Comment on agent fees
Worse agents, Very unprofessional, very unethical.
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Dec 01,2017
Dec 01,2017
1
people found
this helpful
this helpful
It all started well by busy, but interesting afternoon filled with viewings.But the communication and the customer care was more than disappointing. After placing an offer, they have broken our trust and word.Further more we were not even informed about the sellers decision......
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Oct 31,2017
Oct 31,2017
8
people found
this helpful
this helpful
Have used Tucker Gardner to manage a rental property for several years. They seem to have gone rapidly downhill since I first started to use them and I've experienced the following:
1. Despite being told that the property would be inspected every 6 months the property was ...
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Comment on agent fees
Fees are about average.
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Oct 08,2017
Oct 08,2017
4
people found
this helpful
this helpful
Never rent anything via this agency!! Our manager never answered our emails although we had some problems and questions about the property. They charge huge money for everything and they do nothing..
Best avoided....
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Sep 29,2017
Sep 29,2017
10
people found
this helpful
this helpful
Disgraceful customer service. If you are a seller DON'T USE TUCKER GARDNER!!! They don't pass on offers from viewers in an attempt to get a slightly higher offer but you will end up losing potential buyers. Jessica and Elizabeth are both totally useless, are downright ...
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Sep 01,2017
Sep 01,2017
5
people found
this helpful
this helpful
Extremely poor service. Bad experience right from the beginning. They don't return calls, don't reply to emails, and don't provide the information you need. An absolute nightmare! I saw the previous bad reviews but still decided to go with them because we were desperate to ...
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Comment on agent fees
The service is not worth the fee paid.
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Aug 16,2017
Aug 16,2017
7
people found
this helpful
this helpful
I do not wish to make a personal attack on Yvette. The lamentable experience I have had over six years of Tucker Gardner's management of our property is almost certainly a reflection of the wider organisation.
Although I paid over £1000 annually for their 'management' I ...
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Comment on agent fees
Exorbitant given the scant amount they did to justify them.
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Aug 18, 2017
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(1)
We are very sorry to hear of your negative experience with us, please could we ask that you contact Mary Crofts, Lettings Branch Manager, 01223 229610, who would be keen to discuss any shortcomings in your experience with you. Kind regards ...
Jul 13,2017
Jul 13,2017
2
people found
this helpful
this helpful
We are buyers and have had horrible experiences with this agency from the start. We found a property online we wanted to view, rang Tucker Gardner up, and they took 3 entire weeks, over 20 phone calls of chasing, and several emails to finally just book a ...
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Jul 13, 2017
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(1)
Firstly, I would like to say I am very sorry that you are not happy with your experience dealing with Tucker Gardner so far. I can assure you that we take any negative feedback very seriously.
I would like to point out that your request to view the property in question was first received on Tuesday 27th June. Unfortunately the sellers were unable to accommodate the times you initially requested, however we were able to confirm an appointment for the 3rd of July, less than a week after the i ...
Jul 06,2017
Jul 06,2017
3
people found
this helpful
this helpful
The worst agency I ever had during my last 3 years in the UK. Guys, I wish you would be smart to check agency reviews on the internet before you start your tenancy.
So here is my advice: RUN AND NEVER COME BACK TO THEM. Scroll ...
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Comment on agent fees
Worst.
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Jun 27,2017
Jun 27,2017
2
people found
this helpful
this helpful
My emails are not responded to, my calls are not returned, I have outlined many problems with the property since moving in in April which have not been acknowledged. I was told that I would be allocated a new property manager 1 month ago because of ...
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Comment on agent fees
Absolute disgrace that we paid £450 in fees and never heard from them again
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May 26,2017
May 26,2017
2
people found
this helpful
this helpful
Agents are unhelpful and seem to be biased to foreign applicants. They give false information and then take the fees. We are now stuck and is most likely to be homeless in less than 2 weeks because we already gave our notice as per advise by ...
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Comment on agent fees
Fees are too much for the rubbish service they provide.
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May 27, 2017
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(1)
Good morning, I am sorry to hear this and we are keen to sort your grievance as soon as possible, please contact our Branch Manager, Mary Crofts, directly on 01223 229610, who will be more than happy to assist you. Kind regards ...
May 05,2017
May 05,2017
1
people found
this helpful
this helpful
Last one month we are requesting for the garden cleaning for our house as it was not tidy up whe you handover the property to us and you agreed it will be done in 2 or 3 days from the handover. However we made a lots of ...
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May 05, 2017
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We are sorry to hear of your frustration regarding the delayed gardening – it was unfortunate that the extremely rapid turn around between your interest shown and the two working day to move in there after meant that the gardening could not be completed in advance. However, at this time of year, many of the gardening firms are showing some delay so we have now instructed an alternative contractor, who plans to attend to the works on Monday. I hope this leaves you feeling more satisfied. K ...
Jan 16,2017
Jan 16,2017
3
people found
this helpful
this helpful
We rented with TG for 2 years and having rented for over 16 years in UK cities this is my worst experience yet. Our property manager regularly changed with no communication, they lost our contract and asked to make a copy of ours and lost track of ...
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Comment on agent fees
Extortionate for poor service.
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Jan 17, 2017
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(1)
Hi Sarah I am sorry to hear of the issues you have experienced. If you would like to contact the Cambridge Manager on 01223 350800 we would be more than happy to discuss any problems with you. We do also have formal complaints procedure and I am able to provide this information if you'd like to get in touch. ...
Jul 09,2016
Jul 09,2016
6
people found
this helpful
this helpful
Best avoided. Set off to a good start with getting the house valued, photographed and listed. But that was that. We were assigned office manager as sales negotiator when trying to sell a house that listed as second most expensive on their list. Their lack ...
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What agent could do to change your mind?
Competitive at 1%, but not the cheapest. Yet, given your experience I'd rate them as massively overpriced.Attached Filesnbsp;
Comment on agent fees
Competitive at 1%, but not the cheapest. Yet, given your experience I'd rate them as massively overpriced.
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Jun 06,2016
Jun 06,2016
2
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I have rented for over 10 years and this is the worst experience yet. By a long way. The poor communication to us as a tenant and internally between the rental management team and sales team is staggering. With no notice and after just a few ...
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Comment on agent fees
Bad in the context of the poor communication and also short tenancy period.
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Jun 06, 2016
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(1)
Good morning. Thank you for your comments, unfortunately you do not appear to have provided any contact details. Please contact us directly and we can discuss this further and try to resolve your issues. Kind regards ...
Dec 09,2015
Dec 09,2015
2
people found
this helpful
this helpful
The Agent Jordan was unprofessional during the process, encouraging bidding unilaterally and he was not fair with all parties puting offers forward for this property. He neglected to communicate in writing the offers received along the process, coming across as superficial and partisan. We had ...
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Dec 10, 2015
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Dear Mr James Milner,
Thank you for your comments. I am disappointed that you have not used my feedback as an opportunity to address the issues in you agency and learn from this experience.
My message was not triggered by frustration of losing, it is coming out of frustration of participating in an unfair process, like losing a football match with a corrupted referee, you will be frustrated as well.
It is absolutely not true that your agent/agency has informed us in writing about the offer ...
Dec 07,2015
Dec 07,2015
2
people found
this helpful
this helpful
Staff avoid contact and NEVER return calls.. I really should have looked these cowboys up before letting from them.. Absolutly awful service... MUST AVOID...
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What agent could do to change your mind?
Staff avoid all calls and NEVER call back.. The worst service I have ever come accross!Attached Filesnbsp;
Comment on agent fees
over ‚£400 to do an ‚£8.50 credit check is crazy! I carry these out myself and it takes 15mins!!!
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Dec 07, 2015
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(1)
Thank you for your comment. Please feel free to contact the office and speak to the branch manager if you are unhappy about any aspect of the service, we always welcome feedback and would be keen to resolve any outstanding issues.
In respect of fees, these cover the referencing, administratory costs and significant legal fees to produce a tenancy agreement that protects the tenants interests. We regularly carry out market surveys to ensure our fee remains competetive and it is worth noting t ...
Oct 11,2015
Oct 11,2015
3
people found
this helpful
this helpful
First of all, this is one of the most expensive agencies I have ever used (high admin and moving out fees, requirement to have professionally cleaned carpets when moving out etc.).
The property was not in a good condition at all when we moved in: ...
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Sep 28,2015
Sep 28,2015
0
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The agent promised to deal with issues arising from
a) leaking into the lounge area from outside;
b) failure to secure the door system;
c) failure to ensure a TV service supply to the lounge.
All these issues were not satisfactorily dealt with during the ...
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What agent could do to change your mind?
Nothing they are appalling.Attached Filesnbsp;
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Oct 06, 2015
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Thank you for your review. As we have already sought to explain, the issues you mention were all issues that should be covered by the agents who manage the whole block. Our management was limited to the flat itself so, although we reported your issues each and every time, the block management were not as responsive as we would like. As frustrating for us as it was for you, as we would prefer to get the work completed and allow you to enjoy your tenancy. We were, at your request, not carrying out ...
Apr 09,2015
Apr 09,2015
1
people found
this helpful
this helpful
Possibly the worst apartment I've lived at. I've lived in 4 different countries in different apartments, but, this one, which we rented was the worst! We literally
an away from it. The service which these guys provide should be rated among the worst possible which one ...
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Dec 08,2014
Dec 08,2014
3
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- Avoid at all costs -
I was interested in a property in Cambridge offered by Tucker-Gardner, and called just one hour after it was put online on rightmove on a Friday. I requested a viewing at their earliest convenience, which was the Monday following the ...
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Sep 25,2014
Sep 25,2014
2
people found
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Terrible service: over three weeks to resolve basic problems and a complete lack of communication. Emails take a couple of days to receive a response, and phone calls are ended as quickly as possible, with the promise to email a response as soon as possible ...
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What agent could do to change your mind?
Kept me informed of the status of repairs, consistently advised when tradesmen would attend, arranged for repairs to be done more quickly.Attached Filesnbsp;
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Sep 26, 2014
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Thank you for taking the time to post your review, all feedback is appreciated.
As we have sought to explain, all repair/maintenance work has to be co-ordinated around access to the property, contractor availability and landlord authorisation, all of which can add seemingly unnecessary delays. Please be assured we are working hard to resolve any outstanding issues and my colleague will contact you direct to let you know when each contractor will attend. ...
Nov 25,2013
Nov 25,2013
4
people found
this helpful
this helpful
Tennants Quite possibly the worst tenancy agent in Cambridge, with an agent who hangs up on you. Because she thinks you're powerless. Live social and avoid this agency or suffer poor treatment, continual workmen and rent hikes and poor communications....
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Nov 27, 2013
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The only way any member of the team would finish a call early is if they were being subjected to unacceptable foul language and/or abuse. We have a robust model for dealing with concerns so if you would like to deal with this matter constructively then please email us. ...
Sep 17,2013
Sep 17,2013
4
people found
this helpful
this helpful
Mould mould mould so mouldy it scares me... ruins my new clothes and shoes ruins everything it touches my whole carpet is mouldy I'm worried about my health. We tell them about it they come round and bully us.. saying it is because we have ...
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Nov 29, 2013
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Condensation can be a very serious issue which is exactly why we give all new tenants guidelines on how to spot and prevent its build up. It's important to ventilate the property, to keep it heated and to avoid creating too much moisture by drying clothes on radiators or not using extractor fans in kitchens and bathrooms. When mould starts to show it should be cleaned off straightaway using an anti fungicide spray. It can be a very frustrating and distressing issue, which is compounded by the fa ...
Apr 17,2013
Apr 17,2013
5
people found
this helpful
this helpful
Have viewed several properties with Tuckers. They all had the same common features: poor EPC rating, knackered 20-year old boilers, cheap nasty laminate flooring so they don't have to replace carpets, and an apparently universal policy of making you liable to maintain the garden (fine) ...
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What agent could do to change your mind?
Change the business model, stop being one of the group of agents responsible for the disgraceful state of property in Cambridge (which now looks like mid-1970s Soviet Poland), stop dealing in lazy absent landlords who don't care and remember that come the glorious day when one of us scum reach the dizzy heights of buying a property, guess where we're not going to come.Attached Filesnbsp;
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Jan 23,2013
Jan 23,2013
2
people found
this helpful
this helpful
The viewing was good. We then applied, were told ours was the only application, and were charged the admin fee. The next day we were told that someone else had applied and that the landlord had chosen them instead. It's fair enough that it should ...
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What agent could do to change your mind?
Be clearer on your procedures. If I'm told I have first refusal, I should actually get first refusal.Attached Filesnbsp;
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Nov 29, 2013
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It's always very difficult when we receive multiple applications for a property because we end up with one happy applicant and at least one, if not more, who are disappointed. Ultimately it is the landlord's choice and they will generally choose on the basis of strength of application, rather than any relationship that we may have with another company. Applications via relocation agencies do tend to be quite strong as they are assisted moves, so it is a shame that they were the competition in th ...
Oct 02,2012
Oct 02,2012
5
people found
this helpful
this helpful
Tucker Gardner are without a doubt the worst Letting agency I have ever dealt with.
They made no effort to understand my current situations and when I finally did get a viewing, It went horribly wrong.
For starters, I was stuck in work and so ...
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Jun 08,2012
Jun 08,2012
8
people found
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this helpful
Despite the house being in a state when we moved in Tucker Gardner insisted that we have the house professionally cleaned when we moved out. We refused and cleaned the house ourselves, spending nearly two full days doing it. They then charged us for cleaning ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
