Tenant Direct
Southampton, SO14
2.1/5, 53 reviews
26% recommended
100% lettings valuation accuracy
29% lettings fee satisfaction
No company information

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Latest Reviews

View all Reviews 53
15th Aug 2024
reviewed by 'Marcus'
“These guys have horrendous reviews for a reason. Tenant Direct both owned and managed the property that I was a ......”
28th Nov 2022
reviewed by 'tsouthampton'
“I was with Tennant Direct in 2014 for two years. They refused to fix our boiler and made us live in ......”
24th Aug 2022
reviewed by 'Ilze'
“We've used Tenant Direct Southampton for the past 5 years. They have been absolutely amazing. We've rented with them problem and ......”
18th Jan 2021
reviewed by 'Femi'
“This company is not trustworthy, they advertised the property with free wifi, on moving in they changed the narrative that ......”
25th Oct 2019
reviewed by 'Daisy'
“I was with tenant direct for 3 years, great communication and professional service. All maintenance issues were sorted as quickly as ......”
12th Oct 2019
reviewed by 'Deepti'
“Excellent service by Karleigh... Tenant direct, She even helps during her days off!! Way to go girl!! Keep up your ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:30
  • Sunday: Closed
Address

Tenant Direct
14 New Road
Southampton
Hampshire
SO14 0AY
023 8033 2230

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 29% £300 £1,845
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 12 35 0 0 0 0 0 4
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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ARLA
Rankings
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Latest Properties

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Bournemouth, BH9
Southampton, SO14

“I have recently been through the process of finding a ......”

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Jun 20,2012
Minithumbup
By: 'Ben'
Jun 20,2012
1 people found
this helpful
I have recently been through the process of finding a proporty to rent with my fellow students with Tenant Direct and found the customer service to be professional, honest and speedy. I will continue to use tenant Direct through the next 2 years of my studies ...
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“After having viewed several properties with several different agents we ......”

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Jun 08,2012
Minithumbup
By: 'Sebastian'
Jun 08,2012
1 people found
this helpful
After having viewed several properties with several different agents we decided to rent a property through Tenant Direct and moved in, in July 2011. The property was an older property and during our tenancy we have had several maintenance issues arise, from a leaking washing machine ...
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“Worst landlords I have ever had the displeasure of dealing ......”

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Jun 07,2012
Minithumbdown
By: 'happytohavemoved'
Jun 07,2012
2 people found
this helpful
Worst landlords I have ever had the displeasure of dealing with. Had 3 viewings, no basic questions were answered. AVOID THIS AGENCY!!!! They start off pleasant then once you have paid if you have any questions they are basically rude and have no, even basic, information. ...
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What agent could do to change your mind?
Never want any dealings with this company again.
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By: Hayden Ebert
Jun 07, 2012
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In response your comments are completely unfair, you are refering to a property owned by our company. As you are well aware the property has been refurbished to an extremely high standard for your occupation. Some £60,000 was spent on renovations ready for you to move in. The problems encountered in planning are related to new legislation introduced after your reservation. Article 4 was introduced into planning legislation on March 23rd some months after you signed up for the property. This h ...

“I have had dealings with TD during the last 10/12 years ......”

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May 20,2012
Minithumbup
By: 'T'
May 20,2012
0 people found
this helpful
I have had dealings with TD during the last 10/12 years in the capacity of a Landlord. All staff have always been polite, efficient, professional and I believe, fair to both myself and my tenants. It can sometimes be a difficult process but TD have remained ...
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“I rented with Tenant Direct when a was a student ......”

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May 09,2012
Minithumbup
By: 'Jclemment'
May 09,2012
0 people found
this helpful
I rented with Tenant Direct when a was a student when we first moved in we had a few issues with maintenance and the property needed a clean but when we phoned in the property manager was really nice and came out and looked at ...
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“Do not use this company. I'm a student and moved ......”

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May 09,2012
Minithumbdown
By: 'Student21'
May 09,2012
4 people found
this helpful
Do not use this company. I'm a student and moved in to our first house with some friends. When we met with the agent and he should us around we asked about parking which we were promised (which was a lie) we also asked about ...
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What agent could do to change your mind?
To improve they need to vet there landlords better, They need to improve there communication and also they need to improve there customer service. When its your job to deal with the public (or anyone) you have to have brilliant customer service skills. They dont.
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“I was looking for a flat last summer with my ......”

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Apr 26,2012
Minithumbup
By: 'Toby_s'
Apr 26,2012
1 people found
this helpful
I was looking for a flat last summer with my girlfriend and got recommended by a friend to speak to Tenant Direct, I found them to be very friendly and approachable and they helped us negotiate a good deal on a property we were interested ...
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“I lived in a property managed by tenant direct for ......”

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Apr 19,2012
Minithumbup
By: 'Elliebaxter'
Apr 19,2012
0 people found
this helpful
I lived in a property managed by tenant direct for two years and I have had a good experience with them. We had a few issues throughout the tenancy with maintenance issues and they always responded quickly and the property managers were very friendly. All ...
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“Have had nothing with problems from the start.Our shower ......”

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Feb 20,2012
Minithumbdown
By: 'qwerty'
Feb 20,2012
1 people found
this helpful
Have had nothing with problems from the start. Our shower broke, so much so water got into the electric and coming out the downstairs light switches. We called TD to let them know, they said they would call us back...nothing. We got someone in ...
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By: lorri2567
Mar 15, 2012
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I totally agree with your comments from my daughters personal experience. Letting themselves in with out any notice and when no one was home. On one occasion let themselves in without any notice accompanied by viewers whilst one of the flat mates was in her bedroom after just getting out of the shower still in a towel! The proceeded to bang on her bedroom door was was told (not ased) that the viewers wanted to take a look around her room. When she objected she was told to stop making a fuss ...

“I see these guys have a few bad reviews on ......”

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Feb 09,2012
Minithumbup
By: 'Highfield'
Feb 09,2012
0 people found
this helpful
I see these guys have a few bad reviews on here... my experience was the opposite, I always found them friendly and good to deal with, we had a few maintenance issues, but most student houses do really... they dealt with them quickly, so we ...
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“I let a property with them for 9 months (sept 2010 - ......”

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Dec 26,2011
Minithumbdown
By: 'Luca'
Dec 26,2011
1 people found
this helpful
I let a property with them for 9 months (sept 2010 - jun 2011). Very quick to remind us to pay the rent even one day before the due date but incredibly lazy when it came to pay my deposit back (more than one month late)!They've come ...
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What agent could do to change your mind?
- avoid to bring future tenants to visit the flat without previous advise entering my room almost without asking - avoid to call me asking if I remember to pay the rent one day before the due date - pay back the deposit within the 14/16 working days after landlord approval as specified in the contract - give PROMPT communication if the all of a sudden the contract has to be paid directly to the landlord and not through them -.give more respect to custemers even if they are student and they come and go very quickly - formal treatment is required when money are involved.
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“Dear Students and Potential Student of Southampton,I insistend recomend ......”

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Dec 26,2011
Minithumbdown
By: 'Dissapointed'
Dec 26,2011
2 people found
this helpful
Dear Students and Potential Student of Southampton, I insistend recomend you NOT to sign any contract with Tenant Direct. I was living one year in Southampton and had them as agency and it was the worsed I could suspeced. - We had big issues with ...
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What agent could do to change your mind?
- They just "steel" your money... and than you will not get anything from them anymore...
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“This Lettings Agency is run by and employs ******. If you ......”

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Nov 01,2011
Minithumbdown
By: 'Jessie'
Nov 01,2011
1 people found
this helpful
This Lettings Agency is run by and employs ******. If you do sign a tenancy agreement with this lot PLEASE make sure you read it from start to finish as they will throw it at you every time you have a complaint and lay all responsibility ...
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“Really bad service, will never go there again, staff absolutely ......”

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Aug 09,2011
Minithumbdown
By: 'Hendry'
Aug 09,2011
1 people found
this helpful
Really bad service, will never go there again, staff absolutely rude and arrogant, the owner is very rude and doesnt give a monkey about the staff being very rude, dont use this agency! Go elsewhere!!!!!!...
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“when looking at flat it was an absolute mess. the ......”

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Jul 22,2011
Minithumbdown
By: 'Gary'
Jul 22,2011
1 people found
this helpful
when looking at flat it was an absolute mess. the person showing us around said it would be repaired and repainted if we moved in 2 weeks later then originally planned. we agreed on this as we really liked the house and saw ourselves living there ...
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“Awful agency.... horrendous fees, rude unhelpful staff. They used to ......”

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Jun 12,2011
Minithumbdown
By: 'disgruntled'
Jun 12,2011
1 people found
this helpful
Awful agency.... horrendous fees, rude unhelpful staff. They used to just let themselves in to the flat with no warning. Had to go to environmental health before they would repair the massive leak in the ceiling, the heating that was broken and a hole in ...
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By: lorri2567
Mar 15, 2012
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Mmmmm interesting how Tennant Direct have commented on the cat flap but not with regard to letting themselves in without any notice! Something which they do illegally on a regular basis! ...

“Very helpful when asked questions about what I needed to ......”

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Apr 11,2011
Minithumbup
By: 'Lbpound'
Apr 11,2011
0 people found
this helpful
Very helpful when asked questions about what I needed to do when I moved in. If they couldn't answer there and then they called me back within the hour with the answer to my question. Always found telephone manor to be polite. Members of staff ...
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By: Areviewer
Jan 19, 2013
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yes, this is a fa§ade until you move in or want to move out! ...

“Really bad!Don't use these guys, you sign a 12 month ......”

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Apr 05,2011
Minithumbdown
By: 'ltolivier'
Apr 05,2011
2 people found
this helpful
Really bad! Don't use these guys, you sign a 12 month contract, then they say you have to leave after 6 months, when you leave, they want to make you pay for the 12 months! They are very rude! If you point out their mistakes, they threaten you ...
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By: tenantdirect
Jun 22, 2011
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Having spoken to Mr Oliver on check out of his property all his issues were resolved, the tenancy has now ended on good terms and it was requested by Mr Oliver that we look at a recent property purchase to potentially act as his letting agent. ...

“Terrible agency. Been looking for a house for ages. Organised 4 ......”

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Feb 08,2011
Minithumbdown
By: 'Dave'
Feb 08,2011
1 people found
this helpful
Terrible agency. Been looking for a house for ages. Organised 4 viewings in this time when they offered to show us round a number of houses. The first two times no-one turned up to meet us, and we had to rearrange. The third time someone turned ...
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By: tenant direct
Jun 22, 2011
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We can only apologise if on this occassion our service standards had fallen below what was expected, I do not know the exact circumstances of this issue but whatever happened in this case is clearly not acceptable, your comment is appreciated and we will raise the issue internally in order to assist in our ongoing review of the customer service standards ...

“Do not use this agency. Rude, and unhelpful.Go elsewhere, ......”

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Jan 06,2011
Minithumbdown
By: 'Charlieash'
Jan 06,2011
1 people found
this helpful
Do not use this agency. Rude, and unhelpful. Go elsewhere, you will regret ever using this agency....
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By: tenant direct
Jun 22, 2011
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Apologies if you feel service levels were not what they should be when dealing with our company, your comments will be included in management meetings in regard to ongoing review of customer service standards ...

“Show you a property then leave you in the hands ......”

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Dec 04,2010
Minithumbdown
By: 'jw'
Dec 04,2010
2 people found
this helpful
Show you a property then leave you in the hands of dreadful landlords and are then rude on the phone. Find another agency!...
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By: tenant direct
Jun 22, 2011
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Apologies if you feel service levels were not what they should be when dealing with our company, your comments will be included in management meetings in regard to ongoing review of customer service standards ...

“Do not rent from this company. Will hound you for ......”

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Sep 14,2010
Minithumbdown
By: 'Alex'
Sep 14,2010
4 people found
this helpful
Do not rent from this company. Will hound you for deposit money and then repeatedly fob you off when you want to actually move in. Have paid several weeks rent and not been 'allowed' into the house. There are plenty of agents in Southampton, use ...
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By: tenant direct
Jun 22, 2011
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Again apologies if the customer service experience was not what it should have been for you when dealing with our company, however from the agent\'s side we have a job to do in order to chase up outstanding funds and in and cannot allow the tenancy to commence without full funds being paid and cleared prior to move in. If all funds were paid and all paperwork complete there is no reason why you would not have been allowed to move in, we would need further details in order to investigate further, ...

“...”

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Jul 12,2010
Minithumbdown
By: 'robo'
Jul 12,2010
1 people found
this helpful
...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Tenant Direct, Southampton SO14 0AY



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