Streets Ahead
Crystal Palace, London, SE19
4.6/5, 796 reviews
93% recommended
80% sales valuation accuracy
67% sales fee satisfaction
Streets Ahead has one of the best estate agent branches in the Crystal Palace area. Our office is located on Westow Street in the heart of the towns commercial and shopping area. If you are traveling ... show more Streets Ahead has one of the best estate agent branches in the Crystal Palace area. Our office is located on Westow Street in the heart of the towns commercial and shopping area. If you are traveling by public transport, you can reach us through the main Crystal Palace railway station. Streets Ahead Crystal Palace cover property sales and lettings in and around the town.

Why Streets Ahead in Crystal Palace?


We have been serving clients in South East London for more than 25 years. We have over 90 property professionals working in our branches across London. Each of our offices is open 7 days a week for your convenience. Crystal Palace Estate agents provide services including property sales, lettings, investments, new buildings and land purchases.




Streets Ahead are multi-award winning estate agents. Since 2010 we have received 29 awards nationwide. We are most proud of our Sunday Times and The Times awards which are judged by property professionals. For 3 years in a row, we have been recognised with a gold medal in Best Customer Service. This award means everything to us since it reflects on our dedication, hard work, and training to provide the best possible tailored service to each client. Winning such titles helps us grown, hire the best staff and offer great development opportunities to retain our best staff members. Another award we are proud of is Silver in Property Management. Any lettings agency in Crystal Palace would argue that managing landlords and tenants is the hardest job. We are very happy to be recognized in the challenging work of property management.

Crystal Palace area guide


It is the main area where five London borough meets, including Croydon, Bromley and more. Crystal Palace has a busy central area, known as The Triangle, where you can find most of the towns trendy bars, restaurants, and shops. Most of the residential properties in the area are rental apartments in converted period houses, split level maisonettes, terraced houses and more. If you would like to find out about current properties available in Crystal Palace, do not hesitate to visit our website or contacts our estate agents branch directly.

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Latest Reviews

View all Reviews 796
29th Aug 2024
reviewed by 'Lesley'
“I have have found streets ahead to be the worst agent I have ever had to deal with. They do ......”
6th Nov 2023
reviewed by 'Lukman'
“It was a wonderful experience dealing with Street Ahead, in particular Autumn Bailey and Emma. I have been searching with ......”
15th Dec 2022
reviewed by 'Theresa'
“I am very pleased with the help Gemma gave me when I was looking for a property to rent, very ......”
19th Nov 2022
reviewed by 'Basak & Yagiz'
“Great costumer service. We would like to thank to Enzo and Emma for their friendly and helpful approach. We didn't ......”
2nd Nov 2022
reviewed by 'Reviews'
“AVOID THIS COMPANY AT ALL COST ! They are dodgy , unreliable, have loads of attitude even the manager whom I spoke ......”
22nd Oct 2022
reviewed by 'Taraash'
“Finding a house in london is as it is stressful, and to do it in this climate was even more ......”
Opening Hours
  • Monday: 08:30 - 19:00
  • Tuesday: 08:30 - 19:00
  • Wednesday: 08:30 - 19:00
  • Thursday: 08:30 - 19:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: Closed
Address

Streets Ahead
4 - 8 Westow Street
Crystal Palace,London
Greater London
SE19 3AH
020 8653 9222

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 67% £250,000 £777,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
141 19 481 31 35 0 42 0 41 6
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Relocation Agent Network
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Coulsdon, CR5
Croydon, CR0
Croydon, CR0
Crystal Palace, SE19
London, SE25
Purley, CR8
South Croydon, CR2

“Rented a property from the Crystal Palace agency. From the ......”

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Nov 17,2016
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By: 'Hannah'
Nov 17,2016
6 people found
this helpful
Rented a property from the Crystal Palace agency. From the minute we handed over any money they were completely useless. The day I arranged to pick up the keys they said they were still waiting for my payment- they had lost my deposit and rent (...
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“Streets Ahead have proved to be one of the worst ......”

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Oct 11,2016
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By: 'roger'
Oct 11,2016
10 people found
this helpful
Streets Ahead have proved to be one of the worst companies I've ever had to deal with. We have been renting a property managed by them for almost 3 years now and getting a basic response from them is like getting blood from a stone. They ...
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“On Monday I moved into a house let by Streets ......”

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Sep 28,2016
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By: 'David'
Sep 28,2016
8 people found
this helpful
On Monday I moved into a house let by Streets Ahead, and in 20 years of private renting, they have been by far the worst agents I have ever dealt with. They charged me £400 in nebulous fees, some of which were not mentioned until after I'd ...
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By: Lucy Day
Sep 28, 2016
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Dear Mr Haviliand, On behalf of Streets Ahead, I am sincerely sorry that our level of customer service has not met either of our expectations. Our director, Mr O'Hare has been informed of your situation and a senior member of Streets Ahead will be in touch within 24 hours to resolve the issues that you have raised within your review. Please do not hesitate to contact myself if I can be of any further assistance. My email address is: [email protected] Thank you for taking the t ...

“I am writing this review as a disappointed landlord who ......”

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Sep 04,2016
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By: 'Overseas'
Sep 04,2016
11 people found
this helpful
I am writing this review as a disappointed landlord who has had a terrible experience with Streets Ahead. Objectively speaking the letting service is actually decent and efficient , specifically Nick Durkin. However I hope to be doing many landlords a favour by saying DO NOT ...
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Comment on agent fees
Bad given the level of service.
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By: Amir Ghomshei
Sep 05, 2016
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Hello, I am very sorry to hear that our customer service has fallen short. Please can you contact me directly on [email protected] so I can look into this matter further for you. Kind regards Amir ...

“Look smart are smart. Total customer focus from start to ......”

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May 26,2016
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By: 'MMG'
May 26,2016
0 people found
this helpful
Look smart are smart. Total customer focus from start to finish - you feel as if you have someone on your side!...
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Comment on agent fees
Standard
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“My experience was poor and incorrect communication, incompetence and loss ......”

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Dec 04,2015
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By: 'Bad'
Dec 04,2015
6 people found
this helpful
My experience was poor and incorrect communication, incompetence and loss of time and money, using Streetahead, Crystal Palace as my Letting Agents. The communication was always an issue, as I felt that I was chasing them for information they should have provided automatically. Spanish tenants ...
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What agent could do to change your mind?
Better communication and competence. There was misguiding information and they did not do the reference checks correctly. This should be something that they do on a regular basis and so should do efficiently.
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Comment on agent fees
I negotiated the fees as it was more expensive than other agents quoted.
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“I would just like to say a massive thank you ......”

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Nov 05,2015
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By: 'Richard'
Nov 05,2015
1 people found
this helpful
I would just like to say a massive thank you to Jon at Streets Ahead SE19! I had just completed on a property in Crystal Palace and went to all the agents to decide who I would choose to let it. Of all the agents ...
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Comment on agent fees
In line with the other agents but probably worth more.
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“The worse company I have ever had the displeasure of ......”

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Oct 29,2015
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By: 'SDK'
Oct 29,2015
7 people found
this helpful
The worse company I have ever had the displeasure of dealing with. We were informed on viewing the property we would have allocated parking only to be told on the day we moved in that the parking space was not available! Due to a private ...
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By: Nick Durkin
Oct 29, 2015
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Dear SDK Firstly I'm very sorry you have felt the need to write this review about your experience with Streets Ahead. We pride ourselves on delivering excellent customer service and clearly on this occasion we have failed to do so. I would like the opportunity to discuss this further with you and carry out a full investigation. Please contact me on [email protected] Kind Regards Nick Durkin Lettings Manager ...

“Jonathan was outstanding - guiding us through the process of ......”

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Jun 09,2015
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By: 'Louise'
Jun 09,2015
2 people found
this helpful
Jonathan was outstanding - guiding us through the process of letting our flat and finding nothing too much trouble. He managed to get us a much better rental return than we expected, thank you....
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“John was extremely helpful in finding me a short term ......”

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Jun 08,2015
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By: 'Andy'
Jun 08,2015
1 people found
this helpful
John was extremely helpful in finding me a short term lease for an overseas staff member who was visiting the UK for an extended period. The property was within Budget and found very quickly. John certainly went the extra mile. Thank you so much, Andy...
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“I would Like to congratule Streets Ahead Cristal Palace Brach ......”

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May 29,2015
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By: 'Jonathan'
May 29,2015
1 people found
this helpful
I would Like to congratule Streets Ahead Cristal Palace Brach for having and excellent team, that are always helping theirs costumer in a such efficient manners. Especially Mr. Jonathan Claustres who deal with my needs in finding a new property in a really excellent way....
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Comment on agent fees
I think is really a reasonable price for such prontitud and good excellent costumers services.
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“Jamaal is a highly professional yet down to earth and ......”

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May 29,2015
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By: 'Yushara'
May 29,2015
0 people found
this helpful
Jamaal is a highly professional yet down to earth and easy to talk to person. Always willing to help and goes that extra mile to provide great customer service. I would recommend Jamaal to anyone who is looking for a property. I can say with ...
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“Me and my girlfriend had been searching for a property ......”

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May 13,2015
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By: 'Chris'
May 13,2015
2 people found
this helpful
Me and my girlfriend had been searching for a property to rent with no success for a couple of months. We met Jonathan who showed us the property which we instantly wanted. He was very reassuring that he would submit our offer as quickly as ...
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“Jonathan was extremely helpful and produce exactly what we were ......”

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Apr 30,2015
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By: 'Shane'
Apr 30,2015
2 people found
this helpful
Jonathan was extremely helpful and produce exactly what we were looking for on several occasions, this gave us a great selection of property's to choose from until we found the right one. He would also make himself available for viewings at time that would suit ...
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Comment on agent fees
Reasonable
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“I haven't been too experienced in looking for a property, ......”

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Apr 26,2015
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By: 'Eirida'
Apr 26,2015
1 people found
this helpful
I haven't been too experienced in looking for a property, and Jonathan was able to provide great guidance and advice. He was able to accommodate my needs in a property, in terms of what I could afford. Highly recommended, thank you very much!...
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“Really impressed with the service from both Marvin and Jonathan. ......”

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Mar 26,2015
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By: 'Laura'
Mar 26,2015
0 people found
this helpful
Really impressed with the service from both Marvin and Jonathan. Marvin took me to view the property and was very friendly, approachable and honest. He has since remained a regular point of contact for myself and my housemates throughout the referencing process and endeavours to ...
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Comment on agent fees
Not in a position to comment on fees yet
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“Marvin has been really helpful from the start. Our previous ......”

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Mar 26,2015
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By: 'FButt'
Mar 26,2015
1 people found
this helpful
Marvin has been really helpful from the start. Our previous living situation has been leas than ideal but marvin has helped us throughout and ensured that the whole process ran smoothly. Would hugely recommend this branch and specifically marvin to any future customers!!!...
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“Myself and my 2 friends dealt with Marvin at Streets Ahead ......”

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Mar 26,2015
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By: 'ADonnelly'
Mar 26,2015
1 people found
this helpful
Myself and my 2 friends dealt with Marvin at Streets Ahead in regards to a letting. We have not had a great experience with agencies in the past few months and it was a breath of fresh air to finally deal with Marvin! He has been ...
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“We would like to take the opportunity to thank Marvin ......”

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Mar 16,2015
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By: 'J'
Mar 16,2015
1 people found
this helpful
We would like to take the opportunity to thank Marvin who has proven to be very professional as well as a kind person. I would definitely recommend Marvin to anyone who it is actively looking for a property to rent....
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“We had a great help from Billie! She found us ......”

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Mar 02,2015
Minithumbup
By: 'Polliana'
Mar 02,2015
0 people found
this helpful
We had a great help from Billie! She found us a perfect property and did everything to make a smooth experience! She is very helpful and always available to you! Billie has been extremely helpful, attentive and professional....
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“Jonathan gave me a comprehensive and polite tour of the ......”

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Feb 24,2015
Minithumbup
By: 'Stuart'
Feb 24,2015
0 people found
this helpful
Jonathan gave me a comprehensive and polite tour of the property and was able to answer my questions. He also gave me a lift back to the station!...
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Comment on agent fees
It's a lot of money for the various aspects of letting a house.
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“V helpful. Prompt. Always replied quickly and was helpful talking ......”

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Feb 22,2015
Minithumbup
By: 'Ruth'
Feb 22,2015
0 people found
this helpful
V helpful. Prompt. Always replied quickly and was helpful talking everything through so that we understood things. Turned up on time to view the property. We've been stood up by another agent (from Leaders in Sydenham) which didn't go down well with us at all ...
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“I would just like to say, me and my partner ......”

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Feb 18,2015
Minithumbup
By: 'Tigerlily'
Feb 18,2015
0 people found
this helpful
I would just like to say, me and my partner can't thank Marvin at Streets Ahead enough. After months of looking for what would be an ideal place for the both of us...it has been done. We looked with a few estate agents initially ...
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“The lettings negotiator did his work in a timely manner ......”

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Feb 12,2015
Minithumbup
By: 'Godwin'
Feb 12,2015
0 people found
this helpful
The lettings negotiator did his work in a timely manner enabling us to secure the property within a short space of time. The gentleman was very courteous and made us feel at home right through the whole process....
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“He gave his best to get us the right property. ......”

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Feb 01,2015
Minithumbup
By: 'Neza'
Feb 01,2015
0 people found
this helpful
He gave his best to get us the right property. Listened to our wishes and was very considerate. Thank you, Marvin...
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“Marvin very efficiently matched the right tenants to my flat ......”

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Jan 27,2015
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By: 'Esther'
Jan 27,2015
0 people found
this helpful
Marvin very efficiently matched the right tenants to my flat and was straightforward to deal with and always enthusiastic. He's kept me informed at every stage on the process with my new tenants soon to move in....
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“Marvin simply did his job efficiently and promptly. He made ......”

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Jan 20,2015
Minithumbup
By: 'Emilian'
Jan 20,2015
1 people found
this helpful
Marvin simply did his job efficiently and promptly. He made the whole process from viewing arrangements through to negotiating relatively painless. He was knowledgeable, informative and dealt with all issues/questions that arose in a timely manner. He was a pleasure to do business with....
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“The only estate agent in south London that didn't show ......”

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Jan 12,2015
Minithumbup
By: 'Danny'
Jan 12,2015
1 people found
this helpful
The only estate agent in south London that didn't show us a property way outside our budget or something that was woefully short of our criteria! Marvin was polite and friendly and didn't harass or pressure us unlike some agents......
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“I met Marvin Trenchfield for a viewing last Friday and ......”

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Jan 06,2015
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By: 'Barbara'
Jan 06,2015
1 people found
this helpful
I met Marvin Trenchfield for a viewing last Friday and I can definitely say that he has been very helpful and professional. He explained very clearly all I needed to know about the property. He made me to make the decision immediately....
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“I was surprised at how lazy and incompetent they are. ......”

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Dec 15,2014
Minithumbdown
By: 'TonyH'
Dec 15,2014
6 people found
this helpful
I was surprised at how lazy and incompetent they are. For the previous tenants they failed to contact me when the tenant stated that I said they could take the last months rent out of the deposit. They made one call to my mobile and ...
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What agent could do to change your mind?
The agents mentioned could have been more professional in the way they carried out things. Also, when told about what is wrong, they were told what needed to be done. I still have not obtained the remains of the deposit. Andrew told me contacted the tenants but they have not replied. He seems to have left it at that. He needs to learn some manners. You do not constant interrupt someone when they are talking to you. I also don't like being lied to. If you have lost various documents you should come clean. The inventory was supposed to have been redone by the inventory clerk. There no additional photos - merely a few amendments mentioning that there is a porch and two cellar rooms - except they cannot spell cellar.
Attached Filesnbsp;
Comment on agent fees
Besides the 10% fees charged which were agreed on, an amount was retained from the first months rent for no good reason. Also, considering the poor service I have received I don't think they deserve the fees. The other thing that really annoys me is the fact that they had the temerity to take fees out of my last months rent even though they did not collect it because the previous tenant did not pay the last months rent. Instead this came from the deposit. Considering that quite a bit of damage had been done to the house, I was hoping to use this money to rectify it.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Streets Ahead, London SE19 3AH



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