Streets Ahead
Crystal Palace, London, SE19
4.6/5, 796 reviews
93% recommended
80% sales valuation accuracy
67% sales fee satisfaction
Streets Ahead has one of the best estate agent branches in the Crystal Palace area. Our office is located on Westow Street in the heart of the towns commercial and shopping area. If you are traveling ... show more Streets Ahead has one of the best estate agent branches in the Crystal Palace area. Our office is located on Westow Street in the heart of the towns commercial and shopping area. If you are traveling by public transport, you can reach us through the main Crystal Palace railway station. Streets Ahead Crystal Palace cover property sales and lettings in and around the town.

Why Streets Ahead in Crystal Palace?


We have been serving clients in South East London for more than 25 years. We have over 90 property professionals working in our branches across London. Each of our offices is open 7 days a week for your convenience. Crystal Palace Estate agents provide services including property sales, lettings, investments, new buildings and land purchases.




Streets Ahead are multi-award winning estate agents. Since 2010 we have received 29 awards nationwide. We are most proud of our Sunday Times and The Times awards which are judged by property professionals. For 3 years in a row, we have been recognised with a gold medal in Best Customer Service. This award means everything to us since it reflects on our dedication, hard work, and training to provide the best possible tailored service to each client. Winning such titles helps us grown, hire the best staff and offer great development opportunities to retain our best staff members. Another award we are proud of is Silver in Property Management. Any lettings agency in Crystal Palace would argue that managing landlords and tenants is the hardest job. We are very happy to be recognized in the challenging work of property management.

Crystal Palace area guide


It is the main area where five London borough meets, including Croydon, Bromley and more. Crystal Palace has a busy central area, known as The Triangle, where you can find most of the towns trendy bars, restaurants, and shops. Most of the residential properties in the area are rental apartments in converted period houses, split level maisonettes, terraced houses and more. If you would like to find out about current properties available in Crystal Palace, do not hesitate to visit our website or contacts our estate agents branch directly.

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Latest Reviews

View all Reviews 796
29th Aug 2024
reviewed by 'Lesley'
“I have have found streets ahead to be the worst agent I have ever had to deal with. They do ......”
6th Nov 2023
reviewed by 'Lukman'
“It was a wonderful experience dealing with Street Ahead, in particular Autumn Bailey and Emma. I have been searching with ......”
15th Dec 2022
reviewed by 'Theresa'
“I am very pleased with the help Gemma gave me when I was looking for a property to rent, very ......”
19th Nov 2022
reviewed by 'Basak & Yagiz'
“Great costumer service. We would like to thank to Enzo and Emma for their friendly and helpful approach. We didn't ......”
2nd Nov 2022
reviewed by 'Reviews'
“AVOID THIS COMPANY AT ALL COST ! They are dodgy , unreliable, have loads of attitude even the manager whom I spoke ......”
22nd Oct 2022
reviewed by 'Taraash'
“Finding a house in london is as it is stressful, and to do it in this climate was even more ......”
Opening Hours
  • Monday: 08:30 - 19:00
  • Tuesday: 08:30 - 19:00
  • Wednesday: 08:30 - 19:00
  • Thursday: 08:30 - 19:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: Closed
Address

Streets Ahead
4 - 8 Westow Street
Crystal Palace,London
Greater London
SE19 3AH
020 8653 9222

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 67% £250,000 £777,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
141 19 481 31 35 0 42 0 41 6
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Relocation Agent Network
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Coulsdon, CR5
Croydon, CR0
Croydon, CR0
Crystal Palace, SE19
London, SE25
Purley, CR8
South Croydon, CR2

“My experience with Streets Ahead was fantastic - I was ......”

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Jan 19,2018
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By: 'Fantastic'
Jan 19,2018
2 people found
this helpful
My experience with Streets Ahead was fantastic - I was urgently looking to relocate me and my family of five for a fresh start and even in stressful times, Autumn Bailey lightened the tone by always being optimistic and bubbly. She was incredibly professional at ...
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Good.
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“I would like to strongly warn any landlords against using ......”

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Nov 03,2017
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By: 'Landlords,'
Nov 03,2017
7 people found
this helpful
I would like to strongly warn any landlords against using this agency when letting your property. Every aspect of their service has been full of errors and delays. The day before the tenants moved in, we had not received any references or a tenancy agreement, ...
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Comment on agent fees
Landlord’s fees would have been reasonable if the service had been provided effectively. Tenants fees are unfair, even if the service had been provided competently.
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“I am very impressed with Amy Dean, she is professional, ......”

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Oct 25,2017
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Amy
By: 'Ife'
Oct 25,2017
1 people found
this helpful
I am very impressed with Amy Dean, she is professional, efficient, prompt, at the same time, friendly. I was instantly comfortable with her. She's also attentive to the client's needs, this was evident from how she was able to find properties tailored to my expectations ...
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“I don't have anything good to say about StreetsAhead. I ......”

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Oct 22,2017
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Amir
By: 'Pemdevon'
Oct 22,2017
6 people found
this helpful
I don't have anything good to say about StreetsAhead. I rented a house in Croyden. I was after an apartment but was swayed by the assurance by StreetsAhead that a Grass gutter (mower) was provided by the owner to do the back yard maintenance. On ...
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Comment on agent fees
Agents fees are a joke, They use other leases as a "template" with errors relating to other leases. When I raised this they told me that you only read the first part, not the back part. These amateurs have no understanding of contract law
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“Sold and bought a house with them in 2017. Great service! ......”

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Oct 19,2017
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By: 'Christine'
Oct 19,2017
2 people found
this helpful
Sold and bought a house with them in 2017. Great service! Very efficient and professional. All the staff members I have met have been friendly and approachable. All emails and phone calls responded to, promptly. Very good at resolving issues. Not aggressive in their approach. Managed ...
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Comment on agent fees
Reasonable
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“I am not a happy landlord my rent is paid ......”

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Oct 12,2017
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By: 'Dawn'
Oct 12,2017
5 people found
this helpful
I am not a happy landlord my rent is paid by the tenant on the 6th of each month and for the last 3 month I have to call the office in Crystal Palace to get the money's paid into my account as this has stopped ...
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“I'm very pleased with Streets ahead and especially with agent ......”

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Oct 04,2017
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By: 'Oxana'
Oct 04,2017
1 people found
this helpful
I'm very pleased with Streets ahead and especially with agent Autumn Bailey. She is a very hardworking person and doing her job fast and carefully. I used to have had a quite bad experience with some agents from other companies but it's not about Autumn ...
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Comment on agent fees
Good
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By: Andreea Nicoleta Botez
Aug 03, 2018
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We really want to say that we are very happy with our new home .Thank you very much Alexandra Brown. ...

“They would rename the company Sreets BehindThey are not interested ......”

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Oct 03,2017
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By: 'SE25'
Oct 03,2017
5 people found
this helpful
They would rename the company Sreets Behind They are not interested in what is going on in the property They are making no efford to collect rent My property was left uninhabitable by the tenant despite me coplaining to the agent for years that one ...
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Comment on agent fees
Bad
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“Thank you to Amy Dean for all your help in ......”

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Sep 13,2017
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Amy
By: 'Catherine'
Sep 13,2017
1 people found
this helpful
Thank you to Amy Dean for all your help in trying to find my fiance and I furnished property. She really went above and beyond to sort us oyt. Highly professional, personable service....
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Comment on agent fees
Reasonablr
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“If I could I would give zero stars as a ......”

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Sep 06,2017
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By: 'Donna'
Sep 06,2017
5 people found
this helpful
If I could I would give zero stars as a rating as that is a more accurate rating. I am sorry to say that these two individuals, Nick and Autumn, are two of the rudest, most dishonest "professionals" I have had to deal with. They ...
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Comment on agent fees
I think the fees are higher than they should be.
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“Worst estate agent I ever used! moved very dodgy tenants ......”

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Aug 11,2017
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By: 'Raz'
Aug 11,2017
10 people found
this helpful
Worst estate agent I ever used! moved very dodgy tenants into my property very quickly, ran up arrears of thousands ££ and letting manager kept making excuses about evicting tenants. I had to get involved to evict my tenants after 10 months! Got the property back in ...
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Comment on agent fees
bad
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By: C J Wharton
Mar 31, 2018
View all comments (1)
Crystal Palace office is not good to deal with. I live next door to a property managed by SA. Rubbish is piling up in the front garden. I have had numerous contacts with SA via e-mail (never replied to) and phone (calls rarely returned). They make promises about coming to clear the rubbish bit it never happens. A bad experience altogether. More concerned with who is going to pay for the rubbish clearance than with actually getting on and doing it. ...

“It's now six weeks since I moved out of the ......”

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Jul 26,2017
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By: 'David'
Jul 26,2017
7 people found
this helpful
It's now six weeks since I moved out of the house in question, and Streets Ahead are still refusing to return my deposit or overpaid rent. Streets Ahead have offered no explanation, and refuse to respond to emails or answer questions. Their only apparent justification ...
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“From the start Autumn Bailey were really responsive and helped ......”

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Jul 24,2017
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By: 'Pape'
Jul 24,2017
0 people found
this helpful
From the start Autumn Bailey were really responsive and helped me with everything. She walked me through to all the steps in a really short timeframes. Her extensive knowledge and advice ensured that things ran smoothly and also she great at returning calls. I would ...
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Comment on agent fees
From the start Autumn Bailey were really responsive and helped me with everything. She walked me through to all the steps in a really short timeframes. Her extensive knowledge and advice ensured that things ran smoothly and also she great at returning calls. I would highly recommend Autumn Bailey for her great service.
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“Autumn helped us a lot in the mission to find ......”

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Jul 20,2017
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By: 'Caroline'
Jul 20,2017
0 people found
this helpful
Autumn helped us a lot in the mission to find a house. We really appreciated her attention and proactivity in arranging viewings for the properties and doing her best to attend our expectations, always being nice, professional and smiling!...
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Comment on agent fees
The agent's fees is on the average of the estate market.
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“Jahmal was very friendly and helpfull, he would always go ......”

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Jun 29,2017
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By: 'Barry'
Jun 29,2017
0 people found
this helpful
Jahmal was very friendly and helpfull, he would always go out of he's way to make sure we were happy, he always knew just what we were looking for....
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Comment on agent fees
good
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“Through a well known property search website I sent off ......”

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May 26,2017
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By: 'Bob'
May 26,2017
5 people found
this helpful
Through a well known property search website I sent off an enquiry for a flat I was interested in viewing. Within seconds, I received lots of texts from Streets Ahead individuals asking me to contact them personally. They were like vultures and made they seem ...
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Comment on agent fees
The fees that I was shown were reasonable and in line with other estate agents
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“I have let my property through Streets Ahead since 1992. I've ......”

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Apr 18,2017
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By: 'Addiscombe'
Apr 18,2017
4 people found
this helpful
I have let my property through Streets Ahead since 1992. I've had the same tenant since September 1992. Until recently, I've had no complaints. However, this year I've had real problems, mainly with the complete and utter lack of communication, both from one person (*, who apparently no ...
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Comment on agent fees
Much higher than my new agent's fees for a lower level of service.
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“I was extremely greatful for the serviced he renther to ......”

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Apr 09,2017
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By: 'Bie'
Apr 09,2017
0 people found
this helpful
I was extremely greatful for the serviced he renther to us.I thing he is the best estate agent I have ever come across in london. We are very please with the property and the way he dealt with use.Many thanks Jamaal....
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Comment on agent fees
Good.
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“A well deserved 5 STARSIve had my property in Crystal Palace ......”

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Apr 06,2017
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By: 'John'
Apr 06,2017
0 people found
this helpful
A well deserved 5 STARS Ive had my property in Crystal Palace for 15 years, and Ive never had it rent so quickly as it has this week (April 2017). After sticking on the market for a couple of months with another agent I placed it with Streets ...
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Comment on agent fees
It rented before I discussed it, but Im sure they are competitive.
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By: David Niel
Aug 30, 2017
View all comments (1)
Streets Ahead find tenants very quickly and then offer a dreadful service. I'm very curious to hear whether you are still happy with them. ...

“Autumn was more than helpful in finding not 1 but 3 tenants ......”

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Mar 24,2017
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By: 'Freddie'
Mar 24,2017
0 people found
this helpful
Autumn was more than helpful in finding not 1 but 3 tenants for my property A total professional who truly goes the extra mile to find the right candidates!...
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Comment on agent fees
Fees were most fair
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“We recently found a lovely house to rent in Crystal ......”

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Mar 17,2017
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By: 'Antonio'
Mar 17,2017
0 people found
this helpful
We recently found a lovely house to rent in Crystal Palace. Autumn Bailey help us in this process, since the viewing until the agreement. She is always available to help, making the process as easy as possible for us. We are so excited about our ...
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“Autumn has been so great in helping me find the ......”

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Mar 17,2017
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By: 'Jess'
Mar 17,2017
0 people found
this helpful
Autumn has been so great in helping me find the right property. She's so genuine and down to earth which made it easy for me to make such a big decision. Would definitely recommend her!...
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“I have just bought a property through streets ahead in ......”

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Mar 13,2017
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By: 'Darren'
Mar 13,2017
0 people found
this helpful
I have just bought a property through streets ahead in crystal palace and I would like to say a special thanks to firstly Michael who was an absolute gentleman while assisting me in the early stages of the purchase and secondly Mary Jane who was ...
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N/a
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“Recently found the perfect flat to rent in Crystal Palacewith ......”

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Mar 10,2017
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By: 'Chloe'
Mar 10,2017
0 people found
this helpful
Recently found the perfect flat to rent in Crystal Palacewith Streets Ahead. Couldn't be more happy and particular thanks to Autumn Bailey who was so lovely and helpful. Loved her enthusiasm and interest in helping me find the right place - she went above and ...
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“Highly satisfied with Alex's device... I found a flat without ......”

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Feb 17,2017
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Alex
By: 'Sonia'
Feb 17,2017
0 people found
this helpful
Highly satisfied with Alex's device... I found a flat without all the usual dissapointment of swing lots of no good ones....
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“I am moving out the very first time with my ......”

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Feb 07,2017
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By: 'Lubna'
Feb 07,2017
0 people found
this helpful
I am moving out the very first time with my son after my divorce. Autumn Bailey helped us to look for the flat we really liked and she kept us updated through out the process. Autumn knew exactly what I was looking for in a ...
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Comment on agent fees
Good
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“Autumn has been the most amazing estate agent I have ......”

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Feb 07,2017
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By: 'Shannon'
Feb 07,2017
0 people found
this helpful
Autumn has been the most amazing estate agent I have ever dealt with when searching for a property to let. Within 30 minutes she found me a property to my exact requirements, and 30 minutes later met me at the property to view it. Within that same ...
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“I have dealt with many agents across London for selling, ......”

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Feb 07,2017
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By: 'Victor'
Feb 07,2017
0 people found
this helpful
I have dealt with many agents across London for selling, buying and renting properties. I have never had the helpful, fast and professional service that Autumn provided. I wish all agents were as professional and on the ball as Autumn....
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“I would recommend Streets Ahead in Crystal Palace to find ......”

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Jan 24,2017
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By: '411bristol'
Jan 24,2017
0 people found
this helpful
I would recommend Streets Ahead in Crystal Palace to find a tenant for your property. Nick Durkin and Autumn Bailey have quickly found very good tenants more than once and manage the process very well....
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Comment on agent fees
The fees from a landlord's perspective are competitive with other local estate agents.
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“Streets Ahead were friendly and efficient. Autumn found the ideal ......”

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Jan 19,2017
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By: 'James'
Jan 19,2017
0 people found
this helpful
Streets Ahead were friendly and efficient. Autumn found the ideal property for me as soon as I told her about my circumstances and requirements....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Streets Ahead, London SE19 3AH



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