Stirling Ackroyd
Regents Woking, Woking, GU21
4.7/5, 181 reviews
97% recommended
80% sales valuation accuracy
93% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust ... show more

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.


Townends Regents Woking covers Woking, Knaphill and the surrounding villages. Woking is a busy town, full of things to do and see. Due to the amount of regeneration happening, it is an attractive area for all. There is a fantastic selection of schools on offer in Woking and there are plenty of activities to keep everyone entertained. If you are thinking about selling, buying, letting or renting in or around Woking contact us today


When you work with Townends Regents you benefit from:

• The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.

• The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.

• A marketing package which is tailored to maximise your property’s exposure.

• Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact.

Contact Us

Latest Reviews

View all Reviews 181
13th May 2021
reviewed by 'Lauren'
“Absolutely disgusted stay well clear of these so called estate agents! Was told had to take a property on a ......”
23rd Apr 2021
reviewed by 'Angus'
“Very good experience and Five stars services. Anna Ozog is very helpful, kind and efficiency. I will recommend her for ......”
3rd Feb 2021
reviewed by 'Claire'
“Excellent , first class professional service from Anna at Townends, Woking. Took just a week from viewing the flat and moving ......”
14th Jan 2021
reviewed by 'Claire'
“Excellent, first class service from Anna Ozog. Was amazing in sorting our tenancy within a week! Was incredibly helpful, nothing ......”
11th Dec 2020
reviewed by 'Mrs'
“After contacting Townends HQ, I was helped by Antonios, who was willing to take the time to find a solution ......”
19th Jan 2019
reviewed by 'A'
“Friendly and helpful service. Always a good atmosphere within the branch when I visit and I'm always offered a cuppa! ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
4 Commercial Way
Woking
Surrey
GU21 6ET
01483 761943

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 93% £33,500 £480,000
Lettings 90% 87% £795 £2,450
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
33 0 74 4 31 0 28 0 10 1
Areas covered
  • GU18
  • Central Woking & the surrounding villages
  • GU21
  • GU22
  • GU23
  • GU24
  • GU25
  • KT14
  • KT15
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall Overall
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Letting agents
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“Dont know where to begin,my partner and i were ......”

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Mar 02,2013
Minithumbup
By: 'Theresa'
Mar 02,2013
0 people found
this helpful
Dont know where to begin,my partner and i were looking to rent for almost a year.Been to all the estate agents in woking,but were nothing like the goldsworth park branch,Brad Springett was very supportive through out the whole time of looking ...
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“Robert and Brad were very supportive through the whole process ......”

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Feb 15,2013
Minithumbup
By: 'Rachel'
Feb 15,2013
0 people found
this helpful
Robert and Brad were very supportive through the whole process of us finding a new tenant, they were always there for advice and professional despite any obstacles they faced! Well done!...
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“Both Brad and Robert were incredibly helpful, friendly and courteous ......”

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Feb 14,2013
Minithumbup
By: 'swhite2601'
Feb 14,2013
0 people found
this helpful
Both Brad and Robert were incredibly helpful, friendly and courteous at all times that we had dealings with them. Brad arranged for me to come back to the property for a second time to measure up which was really helpful....
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“I am writing this review about Brad Springett at the ......”

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Feb 11,2013
Minithumbup
By: 'alyx'
Feb 11,2013
0 people found
this helpful
I am writing this review about Brad Springett at the goldsworth park offices of Townends. I would reccomend going to this office (mr springett) in particular as I found him extremely helpful professional and Friendly when dealing with myself and my family with any queiries ...
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“John went out of his way to make the search ......”

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Feb 07,2013
Minithumbup
By: 'Felix'
Feb 07,2013
0 people found
this helpful
John went out of his way to make the search for our rental property as seamless and enjoyable as possible. He patiently waited around as I measured and photographed and inspected every square foot of the flat, enthusiastically promoted its benefits, and answered all 1000 questions ...
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“Sophie was very helpful in selecting and eventually sorting an ......”

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Feb 07,2013
Minithumbup
By: 'Paul'
Feb 07,2013
0 people found
this helpful
Sophie was very helpful in selecting and eventually sorting an apartment out for me. Her manner and Knowledge was up to standard and she was easy to get on with. I have since recommended the agents onto others work colleagues coming to the area...
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“Where do I begin, I started my letting process with ......”

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Jan 29,2013
Minithumbup
By: 'Hugh'
Jan 29,2013
0 people found
this helpful
Where do I begin, I started my letting process with another agency in Woking and the moment it was on the market with them Rob from Townends called up trying to vie for my business. From the start he was proactive in his sale pitch, ...
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“I was struggling to find the right agent for my ......”

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Jan 24,2013
Minithumbup
By: 'Mrs'
Jan 24,2013
0 people found
this helpful
I was struggling to find the right agent for my property and had a few different valuations from other agents but Robert stood out as he was very polite and professional, answered all my questions and made the experience of letting my property stress free. ...
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“the whole team at townends where very helpful and supportive, ......”

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Jan 20,2013
Minithumbup
By: 'danpaget87'
Jan 20,2013
0 people found
this helpful
the whole team at townends where very helpful and supportive, any questions we had were answered, anytime we called no matter how busy they ade time to contact us and helkp in anyway possible, i would recommend townends to anyone...
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“We were looking for a suitable buy-to-let property and thanks ......”

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Jan 19,2013
Minithumbup
By: 'Ken'
Jan 19,2013
0 people found
this helpful
We were looking for a suitable buy-to-let property and thanks to Joe we found one with the minimum of effort on our part. Joe clearly took on board all the comments and questions we asked during and following the viewing of a first property. He ...
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“Joe was an excellent point of contact throughout the sale ......”

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Jan 16,2013
Minithumbup
By: 'Mark'
Jan 16,2013
1 people found
this helpful
Joe was an excellent point of contact throughout the sale of our property, and the purchasing of our new house. The team in Staines also kept us informed of the progress of both properties. We are very happy with the service we received from Townends ...
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“I was very impressed with the level of service we ......”

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Jan 14,2013
Minithumbup
By: 'FranB'
Jan 14,2013
1 people found
this helpful
I was very impressed with the level of service we have received from Townends. From the start, I have found them honest and very easier to deal with. An estate agent should be someone who is telling the truth and guiding you through this process. ...
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“I have found Brad to be very professional and knowledgeable ......”

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Jan 14,2013
Minithumbup
By: 'Zelda'
Jan 14,2013
1 people found
this helpful
I have found Brad to be very professional and knowledgeable about the property that I was viewing and also was very efficient in responding to my queries. It made my move very easy and hassle/stress free, which was great as moving from central London ...
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“We received first class service from Townends, Woking Branch. All ......”

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Jan 10,2013
Minithumbup
By: 'Sven'
Jan 10,2013
0 people found
this helpful
We received first class service from Townends, Woking Branch. All the Staff we dealt with, all the way were very courteous, knowledgeable and professional. When we first called Townends to arrange viewing these were set up very quickly and efficiently and we even received a ...
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“Townsend were very good they regulary kept me update on ......”

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Dec 21,2012
Minithumbup
By: 'Henry'
Dec 21,2012
0 people found
this helpful
Townsend were very good they regulary kept me update on how the tenant search was going and feedback form people they toured. It was noticible once I brought Townends onboard that the number or people visiting my property dramatically increased. They made the process very ...
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“Brilliant agent that were always on top of everything through ......”

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Dec 20,2012
Minithumbup
By: 'Jemma'
Dec 20,2012
0 people found
this helpful
Brilliant agent that were always on top of everything through every process of the letting. Ben or Robert were always available to answer any questions or would ring straight back if they were out of the office. Was nice to deal with the same person ...
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“After an unusually horrific shared ownership house sale in which ......”

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Dec 20,2012
Minithumbup
By: 'Jules'
Dec 20,2012
1 people found
this helpful
After an unusually horrific shared ownership house sale in which I was left with nowhere to live, I contacted Sophie welch at Townends who was incredibly helpful, she understood my situation and arranged two viewings the very same day. I fell in love with the ...
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“I bought a house last month with the help from ......”

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Dec 03,2012
Minithumbup
By: 'Mikolaj'
Dec 03,2012
0 people found
this helpful
I bought a house last month with the help from Townends. All the staff at Woking branch of Towends were very professional however the branch manager Jon Kirby was simply exceptional throughout the process. Thanks to him we managed to remove all the blockers and ...
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“They brought us quality tenants, excellent service, prompt, efficient.Especially ......”

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Nov 23,2012
Minithumbup
By: 'Nordi'
Nov 23,2012
0 people found
this helpful
They brought us quality tenants, excellent service, prompt, efficient. Especially John Catchpole, excellent service. Good Follow up, viewing has been arrange in well advance....
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“Having used a large number of estate agents to find ......”

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Nov 12,2012
Minithumbup
By: 'Jamie'
Nov 12,2012
0 people found
this helpful
Having used a large number of estate agents to find my property, Townends were the stand out agent I used in Woking. They were very professional, offered a personal service and were very informative during my property search. I always found with other agents, bar ...
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“This was my first time renting a property so I ......”

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Nov 11,2012
Minithumbup
By: 'Andrew'
Nov 11,2012
0 people found
this helpful
This was my first time renting a property so I was a little unsure on how the procedure worked. I met Sophie welch at Townends who was extremely helpful, and completely understanding of my current situation. With no place to live, and due to start ...
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“I could not recommend Jon and his team (Harrison and ......”

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Nov 07,2012
Minithumbup
By: 'Mark'
Nov 07,2012
0 people found
this helpful
I could not recommend Jon and his team (Harrison and Ryan particularly) more. They worked hard getting lots of viewings through the door and their personable and professional approach was very impressive. I spoke with Jon regularly who gave quick updates and feedbacks from viewings. ...
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“The staff were professional and experienced with selling property on ......”

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Nov 02,2012
Minithumbup
By: 'Mike'
Nov 02,2012
1 people found
this helpful
The staff were professional and experienced with selling property on Goldsworth Park, Woking. Lisa, from head office, really worked hard to ensure exchange of contracts went through as quickly as possible and kept us informed regularly on the progress....
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“Our experience with Townends was a great one. The vendor ......”

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Oct 30,2012
Minithumbup
By: 'Mr'
Oct 30,2012
1 people found
this helpful
Our experience with Townends was a great one. The vendor of the property we had bought kept going on holiday and they really went beyond the call of duty to get hold of her and move the sale along. Ryan is the chap we dealt ...
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“From start to finish Townends were very Professional, Jon put ......”

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Oct 14,2012
Minithumbup
By: 'Ken'
Oct 14,2012
0 people found
this helpful
From start to finish Townends were very Professional, Jon put himself out to meet me, was seemingly always availabe to speak to me, and didwhat he said he would. His valuation was honest and accurate, not just designed to flatter me and attract my business, ...
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“I had originally went with another agent. John saw the ......”

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Oct 04,2012
Minithumbup
By: 'Andrew'
Oct 04,2012
0 people found
this helpful
I had originally went with another agent. John saw the advertisement on Rightmove and called to introduce himself. He came over to discuss my requirements and was very proactive in getting the viewings. He found a very solid tenant and had sound advice....
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“The Lettings Manager was spot on with his valuation of ......”

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Oct 01,2012
Minithumbup
By: 'Paula'
Oct 01,2012
0 people found
this helpful
The Lettings Manager was spot on with his valuation of the property. The selection process used by Townends was excellent and the support i received to get the deal done quickly was outstanding. i have a number of properties with Townends and each time they ...
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“I am very happy with Townends for identifying the property ......”

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Aug 29,2012
Minithumbup
By: 'Ram'
Aug 29,2012
0 people found
this helpful
I am very happy with Townends for identifying the property to rent in a very short notice...
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“Sophie was helpful and diligent from the time this property ......”

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Aug 28,2012
Minithumbup
By: 'Pradeep'
Aug 28,2012
0 people found
this helpful
Sophie was helpful and diligent from the time this property has come on market. She called me straight on my mobile, made an effort to show the property in my busy schedule and was there at every step till keys are handed over. I thank ...
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“Brad showed us various properties which weren't quite what we ......”

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Aug 23,2012
Minithumbup
By: 'Tregarth'
Aug 23,2012
0 people found
this helpful
Brad showed us various properties which weren't quite what we wanted. So he took the time to go through what was most important to me and the other half. After hearing what we would like the most he searched through his property portfolio and found ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:33 PM 06/12/2017 by allAgents

Awards won by Stirling Ackroyd, Woking GU21 6ET



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