Stirling Ackroyd
Regents Woking, Woking, GU21
4.7/5, 181 reviews
97% recommended
80% sales valuation accuracy
93% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust ... show more

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.


Townends Regents Woking covers Woking, Knaphill and the surrounding villages. Woking is a busy town, full of things to do and see. Due to the amount of regeneration happening, it is an attractive area for all. There is a fantastic selection of schools on offer in Woking and there are plenty of activities to keep everyone entertained. If you are thinking about selling, buying, letting or renting in or around Woking contact us today


When you work with Townends Regents you benefit from:

• The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.

• The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.

• A marketing package which is tailored to maximise your property’s exposure.

• Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact.

Contact Us

Latest Reviews

View all Reviews 181
13th May 2021
reviewed by 'Lauren'
“Absolutely disgusted stay well clear of these so called estate agents! Was told had to take a property on a ......”
23rd Apr 2021
reviewed by 'Angus'
“Very good experience and Five stars services. Anna Ozog is very helpful, kind and efficiency. I will recommend her for ......”
3rd Feb 2021
reviewed by 'Claire'
“Excellent , first class professional service from Anna at Townends, Woking. Took just a week from viewing the flat and moving ......”
14th Jan 2021
reviewed by 'Claire'
“Excellent, first class service from Anna Ozog. Was amazing in sorting our tenancy within a week! Was incredibly helpful, nothing ......”
11th Dec 2020
reviewed by 'Mrs'
“After contacting Townends HQ, I was helped by Antonios, who was willing to take the time to find a solution ......”
19th Jan 2019
reviewed by 'A'
“Friendly and helpful service. Always a good atmosphere within the branch when I visit and I'm always offered a cuppa! ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
4 Commercial Way
Woking
Surrey
GU21 6ET
01483 761943

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 93% £33,500 £480,000
Lettings 90% 87% £795 £2,450
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
33 0 74 4 31 0 28 0 10 1
Areas covered
  • GU18
  • Central Woking & the surrounding villages
  • GU21
  • GU22
  • GU23
  • GU24
  • GU25
  • KT14
  • KT15
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Second time we have used Townends Woking and excellent service ......”

Share on :
Mar 04,2014
Minithumbup
By: 'Viv'
Mar 04,2014
0 people found
this helpful
Second time we have used Townends Woking and excellent service once again, sold Mum's flat in 2 weeks after another agent trying for 6 months!! Communication was very good and they helped out greatly when buyer became difficult and helped me sort out situation. Went far beyond ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Second time we have used Townends Woking and excellent service ......”

Share on :
Mar 04,2014
Minithumbup
By: 'Viv'
Mar 04,2014
0 people found
this helpful
Second time we have used Townends Woking and excellent service once again, sold Mum's flat in 2 weeks after another agent trying for 6 months!! Communication was very good and they helped out greatly when buyer became difficult and helped me sort out situation. Went far beyond ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very good and prompt service provided. Excellent communication service through ......”

Share on :
Feb 23,2014
Minithumbup
By: 'Riccardo'
Feb 23,2014
0 people found
this helpful
Very good and prompt service provided. Excellent communication service through e-mails. The agent's advise was really useful for us....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Although my property was on the market from March 2013 until ......”

Share on :
Feb 20,2014
Minithumbup
By: 'Judith'
Feb 20,2014
0 people found
this helpful
Although my property was on the market from March 2013 until an acceptable offer came in early October, the agents in Townends continued to market the house with enthusiasm and bring people who were really interested in Edwardian properties. As I usually elected to be out ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“My husband and and I were buying our first home ......”

Share on :
Feb 17,2014
Minithumbup
By: 'Sarah'
Feb 17,2014
0 people found
this helpful
My husband and and I were buying our first home and we found Matt and Townends very helpful. The agents were very informative and eager to help with our enquiries....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“My husband and I have recently purchased a property through ......”

Share on :
Feb 17,2014
Minithumbup
By: 'Anna'
Feb 17,2014
0 people found
this helpful
My husband and I have recently purchased a property through Townends and dealt with Aaron Dawkins. We found Aaron to be very helpful throughout the process from initially arranging the viewings to negotiating the sale with the vendor. Any questions we had about the property ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service over the last 6 years with both my let ......”

Share on :
Jan 27,2014
Minithumbup
By: 'Chris'
Jan 27,2014
1 people found
this helpful
Excellent service over the last 6 years with both my let properties, good 'after sales service' and no void periods. All staff at both Woking branches have a good attitude and are always looking to maximise rental returns. Townends to be used with confidence....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Chris and his team in the Commercial Way office is ......”

Share on :
Jan 27,2014
Minithumbup
By: 'Dr.'
Jan 27,2014
0 people found
this helpful
Chris and his team in the Commercial Way office is a great team. Chris is passionate and profession. He rented out my property in 2 days He give professional and clear instructions and explanations I would like to do business with this team in the future ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Jason was a great help in finding me a property ......”

Share on :
Jan 27,2014
Minithumbup
By: 'Chris'
Jan 27,2014
0 people found
this helpful
Jason was a great help in finding me a property to rent withing budget. He was so helpful in getting viewings for the propertys and was happy to make an offer the same day for one we found, great asset to the company...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Since making my first enquiry with Jason regarding the property ......”

Share on :
Jan 20,2014
Minithumbup
By: 'Carol'
Jan 20,2014
0 people found
this helpful
Since making my first enquiry with Jason regarding the property I have rented he has been extremely efficient in answering any queries I may have had as a first time tenant. The placing of my offer to the landlord was also clearly explained by Ben. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The agent showed us a house we liked and it ......”

Share on :
Jan 20,2014
Minithumbup
By: 'S.'
Jan 20,2014
0 people found
this helpful
The agent showed us a house we liked and it was all straight forward from there. We have no complaints about the process....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Matthew could not have been more helpful, diligent and committed ......”

Share on :
Jan 15,2014
Minithumbup
By: 'Michael'
Jan 15,2014
0 people found
this helpful
Matthew could not have been more helpful, diligent and committed to helping us sell our property. He was regularly in contact to ensure that we were kept fully informed as to developments and helped us secure a number of potential purchasers within a matter of ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“At first, when I went to view the property it ......”

Share on :
Jan 08,2014
Minithumbup
By: 'Josephine'
Jan 08,2014
0 people found
this helpful
At first, when I went to view the property it was very disorganised, the previous tenant had not been informed there was a viewing. However once my partner and I decided to put an offer in on the property, Ben was very helpful, keeping in ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Matt Clifford has been fantastic throughout this whole process and ......”

Share on :
Nov 29,2013
Minithumbup
By: 'First'
Nov 29,2013
0 people found
this helpful
Matt Clifford has been fantastic throughout this whole process and has supported us hugely right from start to finish!! Any queries/questions/issues we have had matt was able to always quickly resolve these and I know that both my partner and I will be ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Townends and Mr. Catchpole was very helpfull from the first ......”

Share on :
May 10,2013
Minithumbup
By: 'Frank'
May 10,2013
0 people found
this helpful
Townends and Mr. Catchpole was very helpfull from the first phonecall, through the viewing of the flat and the contractual matters. Available, friendly and professional....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“One of the most complex and significant financial events in ......”

Share on :
May 02,2013
Minithumbup
By: 'Alam'
May 02,2013
0 people found
this helpful
One of the most complex and significant financial events in peoples' lives is the purchase or sale of a home or investment property. I am Happy to say that my went all well just because of great efforts by "Maxine Murawski". "Joe Learoyd" was also ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am a Property Manager and have over 100 properties which ......”

Share on :
Apr 30,2013
Minithumbup
By: 'Liz'
Apr 30,2013
0 people found
this helpful
I am a Property Manager and have over 100 properties which I rent through Townends. I get a good response to turning my properties round, they are flexible in coming up with solutions out of the box if required and responsive to resolving any issues that ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“John Catchpole was very friendly, polite and very professional. I ......”

Share on :
Apr 26,2013
Minithumbup
By: 'Jackie'
Apr 26,2013
0 people found
this helpful
John Catchpole was very friendly, polite and very professional. I was constantly updated, with how many prospective tenants had viewed my place and with suggestions to help my place to be rented. This is the third time John has helped me to rent my places. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Friendly and fast service. Sophie was professional and efficient when ......”

Share on :
Apr 19,2013
Minithumbup
By: 'ajbr87'
Apr 19,2013
0 people found
this helpful
Friendly and fast service. Sophie was professional and efficient when dealing with us. The team were helpful with other queries we had leading up to moving into the property....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Brad was helpful from start to finish. This is the ......”

Share on :
Apr 17,2013
Minithumbup
By: 'Michael'
Apr 17,2013
0 people found
this helpful
Brad was helpful from start to finish. This is the second property i have rented through Townends and i used Brad both times. He always got back to me very quickly regarding any questions i may have had and made the whole process very easy ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Having decided to try the rental market I contacted Townends ......”

Share on :
Apr 16,2013
Minithumbup
By: 'Mrs'
Apr 16,2013
0 people found
this helpful
Having decided to try the rental market I contacted Townends and Rob came round to see me. He explained everything thoroughly and answered my many questions. I told him I was in no rush and he put me under no pressure at all to proceed ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We mostly dealt with Brad, who was competent, and articulate. ......”

Share on :
Apr 14,2013
Minithumbup
By: 'Mrs'
Apr 14,2013
0 people found
this helpful
We mostly dealt with Brad, who was competent, and articulate. He always seemed available to answer our many questions, and nothing was too trivial for him to respond to. He found us a property on the first attempt and enabled everything to run smoothly between ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The letting of my property was a very positive experience. ......”

Share on :
Apr 11,2013
Minithumbup
By: 'David'
Apr 11,2013
0 people found
this helpful
The letting of my property was a very positive experience. Prospective tenants visited the property within a few hours of going to the market and the letting was agreed within 48hours. The paperwork and administration was dealt with very efficiently. I can't recall any negatives. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Matt stood out from other sales negotiators we have met ......”

Share on :
Mar 26,2013
Minithumbup
By: 'D'
Mar 26,2013
0 people found
this helpful
Matt stood out from other sales negotiators we have met by "selling" the property to us rather than opening the door and leaving us to find our way around. He was punctual, polite and totally professional. Matt had done his homework and was very knowledgable ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Being the first time for me in UK as a ......”

Share on :
Mar 25,2013
Minithumbup
By: 'Sebastiano'
Mar 25,2013
0 people found
this helpful
Being the first time for me in UK as a tenant, Ben was very good in assisting me through all the rental process and provided very useful interface with the landlord....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I started with 2 Estate Agents in a slow selling environment, ......”

Share on :
Mar 24,2013
Minithumbup
By: 'David'
Mar 24,2013
0 people found
this helpful
I started with 2 Estate Agents in a slow selling environment, the other quickly lost interest whilst Jon maintained his enthusiasm and matched two serious prospective buyers to the house within 3 weeks of the other agent turning their back. He was polite and tireless, as were ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“A professional and friendly branch, I was happy with Jon ......”

Share on :
Mar 21,2013
Minithumbup
By: 'KatiebethP'
Mar 21,2013
0 people found
this helpful
A professional and friendly branch, I was happy with Jon and Townends. However, I feel I have to give special thanks to Lisa Goggin, my Sales Progression Advisor, in what was a difficult and complex sale. From start to finish, Lisa was an utter professional, ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Ben was very helpful in selecting and eventually sorting an ......”

Share on :
Mar 20,2013
Minithumbup
By: 'Samir'
Mar 20,2013
0 people found
this helpful
Ben was very helpful in selecting and eventually sorting an apartment out for me. His manner and Knowledge was up to standard defenetly I recommend the agency....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“What a surprise we had when John rang us (in ......”

Share on :
Mar 14,2013
Minithumbup
By: 'Janice'
Mar 14,2013
0 people found
this helpful
What a surprise we had when John rang us (in South Africa) in response to our e mail. He introduced himself and asked relevant questions about the property. Within a few days he had viewed the property, taken photos and arranged to have it advertised ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Lisa was acting on behalf of the vendor of the ......”

Share on :
Mar 08,2013
Minithumbup
By: 'Ahsan'
Mar 08,2013
0 people found
this helpful
Lisa was acting on behalf of the vendor of the proerty. I found her very responsive, intelligent and professional. She helped all involved in the process by keeping the transaction moving forward as there were various diffciult complications along the way....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:33 PM 06/12/2017 by allAgents

Awards won by Stirling Ackroyd, Woking GU21 6ET



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn