100% sales valuation accuracy
100% sales fee satisfaction
87% lettings valuation accuracy
83% lettings fee satisfaction
Welcome to Townends Estate Agents, Twickenham. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant. Areas we cover include: Twickenham, ...
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Welcome to Townends Estate Agents, Twickenham. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant.
Areas we cover include: Twickenham, Hampton, Hampton Hill, Hanworth, Isleworth, Osterley and St Margarets.
Whatever your property needs we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Our ability to listen and really understand your requirements, combined with more than 25 years of in depth experience and local knowledge about Twickenham and the surrounding areas, means we£re perfectly placed to sell or let your property.
Areas we cover include: Twickenham, Hampton, Hampton Hill, Hanworth, Isleworth, Osterley and St Margarets.
Whatever your property needs we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Our ability to listen and really understand your requirements, combined with more than 25 years of in depth experience and local knowledge about Twickenham and the surrounding areas, means we£re perfectly placed to sell or let your property.
Latest Reviews
10th Mar 2021
reviewed by 'stewart'
15th Aug 2019
reviewed by 'Joanna'
5th Aug 2017
reviewed by 'Sandeep'
24th Mar 2017
reviewed by 'Shabir'
26th Jan 2017
reviewed by 'James'
28th Oct 2016
reviewed by 'Gerry'
Opening Hours
Address
Stirling Ackroyd
25 London Road
Twickenham
Middlesex
TW1 3SX
020 8891 6371
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £275,000 | £807,500 |
| Lettings | 87% | 83% | £800 | £3,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 42 | 1 | 63 | 1 | 22 | 0 | 22 | 0 | 6 | 1 |
Areas covered
- TW1
- Twickenham, Hampton, Hampton Hill,
- TW2
- Hanworth, Isleworth,
- TW5
- Osterley, St Margarets
- TW7
- TW10
- TW11
- TW12
- TW13
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
“Friendly, professional, responsive and proactive service received during the sale ......”
Apr 11,2016
Apr 11,2016
0
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Friendly, professional, responsive and proactive service received during the sale of my late Aunt's house. Thanks to Dan and Keith for their regular updates....
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Comment on agent fees
Competitive
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Apr 01,2016
Apr 01,2016
0
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This was our first house purchase, so being complete novices we were hoping for some support through the buying process. The support we had from Townsends was fantastic. Quick responses, regular updates and letting us in and out if the property as we required, sometimes ...
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N/A
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Mar 31,2016
Mar 31,2016
2
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Myself and my boyfriend are searching for our first flat and have found the service and communication from townends to be really good! Rhys regularly rings me with updates on our search, which is definitely a lot more than can be said for a lot ...
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Mar 25,2016
Mar 25,2016
2
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I had a Great Experience working with them .They were very helpful and friendly Staff. I would recommend them without hesitation....
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Comment on agent fees
Good
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Mar 17,2016
Mar 17,2016
3
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Katie was great to work with; nothing seemed a problem for her; great customer her; less positive experience with Jenna - when I called to express upset about service received from their contractor I felt that she wasn't listening to all my concerns but talked ...
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Comment on agent fees
Far too expensive !!!
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Mar 10,2016
Mar 10,2016
2
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Katie and Jenna were really helpful and nice to deal with. Always available or called back if not in an office. Strongly recommend!...
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Comment on agent fees
Far too expensive !
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Mar 08,2016
Mar 08,2016
1
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Katie was really helpful and nice to deal with. She was always available to answer queries and gave some useful information on council tax which I had not known about. Thank you....
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Feb 29,2016
Feb 29,2016
1
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Katie went out of he way to help us find a place a perfect agent with a great passion for her work
Thanks for all your help JJ...
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Good
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Feb 26,2016
Feb 26,2016
2
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Both Katie and Jenna were an absolute delight to work with from the moment I met them. They did their upmost best to let our property for us and were professional throughout. I look forward to working with them in the future....
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Feb 21,2016
Feb 21,2016
2
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Jenna has been a delight to deal with from the first time I met her at my flat in Isleworth, which was being refurbished at the time. We discussed what was required from me as a landlord and what services her company would supply for ...
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Comment on agent fees
Fees were reasonable and in line with most agents in the area.
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Feb 18,2016
Feb 18,2016
1
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Katie provided excellent service, even though we did not end up buying a property with Townsend Katie and her team were not pushy or have a change of attitude. She contacted me quickly compared to other agents which also saved me time as I did ...
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Comment on agent fees
Fee's are way to over priced which is the bad side to the company other than that everything else is great.
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Feb 05,2016
Feb 05,2016
2
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Jenna and Katie were both fantastic at letting the apartment. They were professional throughout, communicated regularly with myself and handled the viewings and negotiations well.
I have already recommended the lettings department at Townends to other landlords and would do so again....
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Comment on agent fees
Good
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Feb 04,2016
Feb 04,2016
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Katie was incredibly efficient and listened to exactly what requirements we had. She was knowledgeable of the local area and gave us a good tour of 2x properties. I liked her style and her cheerful attitude and would rate her highly....
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Feb 03,2016
Feb 03,2016
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Choosing an agent was difficult. They all seemed to offer the same service. We chose Townends because they were slightly cheaper and gave a higher valuation, but mostly because they seemed keen to sell our house without being overbearing . We were pleased with the number ...
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Comment on agent fees
Good value for money.
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Yes
Feb 02,2016
Feb 02,2016
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Hi
We used Townends to manage our house for 3 years and then to sell our house in the end of 2015. We found their service to be professional, informative and friendly. The staff were v good at keeping us up to date, returning emails and helping ...
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Comment on agent fees
Good
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Jan 25,2016
Jan 25,2016
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We've just completed on our first home with the help of Townends. Due to our specific circumstances we wanted to complete as quickly as possible and one and a half months later, we're in our new home! Dan was incredibly helpful, professional and patient throughout. ...
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Jan 22,2016
Jan 22,2016
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Jenna has been amazing really from the start. She was so positive and cheerful, which is why I chose her to begin with.
She found a tenant very quickly and despite a few delays with the moving in date she kept me informed every step ...
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Comment on agent fees
Very reasonable fees.
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Jan 18,2016
Jan 18,2016
1
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professional fast service with good landlord /tenant communication to achieve a satisfactory letting for both parties
Efficient financial referencing and contract preperation...
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Jan 15,2016
Jan 15,2016
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Townends provided very good service. Tommy was very professional and efficient. The first house we chose to look through them and now it's our home. I would highly recommend them....
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Comment on agent fees
Good
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Jan 15,2016
Jan 15,2016
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We have just moved into our new home, purchased via Townends. The process was traumatic to say the least due to many problems with our buyers but without the hard work of Daniel and the team our move would certainly have fallen through.
Always kind, ...
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N/A
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Jan 13,2016
Jan 13,2016
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This was a sale that took nearly 7 months to complete because of problems with chains, most of which were beyond the influence of the Townends staff, although at times their back office monitoring of the overall status of the chain (and feedback to me) could ...
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Comment on agent fees
Agent fees were good based on comparison to other agents, and Townends were open to negotiation when I needed to switch from single to multi agent.
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Jan 11,2016
Jan 11,2016
1
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Met Katie on Saturday and was our first time dealing with Townends. Houses were unfortunately not for us but was a good blend of houses to look at. She drove us around to all the places and showed brilliant customer service at all times. Highly ...
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Jan 06,2016
Jan 06,2016
0
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Townends were very accommodating and very helpful throughout the buying process, particularly the agent! Not sure what happened with the person who was supposed to look after us after the sale, we only ever dealt with the original agent. Which suited us! A good all ...
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N/a
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Dec 12,2015
Dec 12,2015
0
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Townends were very helpful and professional. All my concerns and queries were answered as the sale progressed. The value for money is very good with Townends and I would highly recommend them....
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Comment on agent fees
Very good price.
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Dec 11,2015
Dec 11,2015
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Great service, it was a lengthy process however they kept me up to date as much as possible.
Will definitely use them when we sell
Best estate in twickenham by far...
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Dec 10,2015
Dec 10,2015
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I reached Townends on urgent basis as a rogue tenant frustrated my moving to a property I had let agreed and waited for 2 months with another agent.
Explained my situation to Katie who on short notice (less than 24 hours) managed to squeeze a viewing of ...
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Comment on agent fees
Usual prices for London. Can't complain.
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Dec 10,2015
Dec 10,2015
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A very smooth and painful process. Dan was polite, professional and knowledgable throughout the whole process. We have dealt with afew estate agents over the years and Townends are definitely the most helpful and friendly ones out there....
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Dec 01,2015
Dec 01,2015
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My first contact was Jenna. She was so easy to talk to and such a pleasure to deal with. As Jenna was taking an annual leave after our initial meeting, my point of contact in her absence was Taylor ( collegue from Sunbury brunch). I can ...
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Comment on agent fees
Very happy with all agreed
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Nov 27,2015
Nov 27,2015
2
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This is the worst experience I have ever had from a viewing. The estate agent turned up twenty minutes late, I was shown to a shed at the end of a garden littered with rubbish. Inside the property, there were light fittings missing, with exposed ...
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Attachments
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Nov 24,2015
Nov 24,2015
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Very glad we chose Townends to sell our home. Dan and Tommy were extremely professional, courteous and efficient. They were proactive in marketing the property, kept us closely informed about viewings and found us a buyer within the first couple of weeks. Once an offer ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 2:26 PM 21/11/2017 by allAgents
