Stirling Ackroyd
Regents Staines, Staines, TW18
4.7/5, 286 reviews
95% recommended
91% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
86% lettings fee satisfaction

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust ... show more

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.


Townends Regents Staines covers Staines-upon-Thames, Ashford, Bedfont, Feltham, Hampton, Lower Sunbury, Stanwell, Shepperton, Upper Halliford and Wraysbury. Staines’ residents benefit from being on the bank of the River Thames, there are plenty of riverside pubs and many water sports to observe or participate in, making it a popular and diverse residential location. If you are thinking about selling, buying, letting or renting in or around Staines-upon-Thames contact us today.


When you work with Townends Regents you benefit from:


- The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.

- The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.

- A marketing package which is tailored to maximise your property's exposure.

- Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact

Contact Us

Latest Reviews

View all Reviews 286
24th Jun 2021
reviewed by 'Vicki'
“My husband and I are so appreciative to David Rudley. We are moving from California and this move would have ......”
21st May 2018
reviewed by 'Furious'
“I wish there was a choice for not putting a star as Townends don't deserve any. I am not a ......”
3rd Feb 2018
reviewed by 'Charlotte'
“We've just sold our flat through Townends. We were really happy with the guys enthusiasm to make everything go through, ......”
7th Dec 2017
reviewed by 'Alana'
“Even though she informed us as new to the company. Christina came across very confident and enthuastic in her role. ......”
6th Dec 2017
reviewed by 'S'
“Chrissy was attentive and friendly, she looked very well dressed, although she hasn't been there long she knows her stuff. ......”
6th Nov 2017
reviewed by 'Rick,'
“Our first point of contact with townends was Richard. A nice polite young man who showed us around the first ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
142-144 High Street
Staines-upon-Thames,Staines
Middlesex
TW18 4AH
01784 455 299

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 100% £125,000 £4,700,000
Lettings 94% 86% £795 £2,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
69 2 79 7 63 1 55 1 7 2
Areas covered
  • TW15
  • TW18
  • TW19
  • SL3
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Met at the property on time, accurately accessed prospective rent ......”

Share on :
May 20,2013
Minithumbup
By: 'Mr'
May 20,2013
0 people found
this helpful
Met at the property on time, accurately accessed prospective rent and put the property on the market with new photos when agreed. Found Prospective tenant in 2-3 weeks. Regular contact during tenant changover concerning the agreement signings and obtaining the gas certificate and was there ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Jessica was very enthusiastic and confident in finding us a ......”

Share on :
May 18,2013
Minithumbup
By: 'Mr'
May 18,2013
1 people found
this helpful
Jessica was very enthusiastic and confident in finding us a tenant and this being the first time we have rented out a property, we found things extremely easy and stress free thanks to her. Every time we called we were called back and even the ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Regents Estate Agents
Jul 22, 2013
View all comments (1)
Dear Mr & Mrs N, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Jessica as I know she will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so than ...

“Chris and Lewis were fantastic. They were a pleasure to ......”

Share on :
May 13,2013
Minithumbup
By: 'Dave'
May 13,2013
2 people found
this helpful
Chris and Lewis were fantastic. They were a pleasure to deal with, offered us great advice and guidance when things got a bit tricky and we would thoroughly recommend them. Thanks guys....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I bought my first property through Townends in 2006, and let ......”

Share on :
Apr 30,2013
Minithumbup
By: 'Clarence'
Apr 30,2013
3 people found
this helpful
I bought my first property through Townends in 2006, and let it through them from 2012. I'm very impressed with overall service I've received from this company so far and I very much hope it will continue that way because I have no intention of doing business ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have only good words for the Staines branch of ......”

Share on :
Apr 17,2013
Minithumbup
By: 'Mario'
Apr 17,2013
2 people found
this helpful
I have only good words for the Staines branch of Townends, and more specifically for Lewis and Chris, because of how much they helped and assisted us throughout the whole process of finding a house for my family, which was by no means an easy ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Both Tim and Ryan were very good at arranging viewings, ......”

Share on :
Apr 08,2013
Minithumbup
By: 'KEN'
Apr 08,2013
0 people found
this helpful
Both Tim and Ryan were very good at arranging viewings, but i think as a company the feedback after viewings is poor, the team at Egham that take over after the sale is agreed is very poor with no communication to the vendor or the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“All the staff I dealt with at Townsends were polite, ......”

Share on :
Mar 19,2013
Minithumbup
By: 'Racing'
Mar 19,2013
0 people found
this helpful
All the staff I dealt with at Townsends were polite, friendly & efficient from Tim DeSousa who valued my house and agreed my contract with Townsends through to Ryan Talbot who pulled out all the stops to achieve the sale at the price that I wanted. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Emily Harrison, Pre-tenancy Co-ordinator, has been a great pleasure to ......”

Share on :
Mar 11,2013
Minithumbup
By: 'PSB'
Mar 11,2013
0 people found
this helpful
Emily Harrison, Pre-tenancy Co-ordinator, has been a great pleasure to deal with. Upon sending me a pre-tenancy offer letter, there was a clause which had never been mentioned to me and something that I would not have agreed to. I called Emily immediately to inform ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Overall performance of Jessica: ExcellentResponse Time: Excellent (very prompt)Resolution ......”

Share on :
Mar 06,2013
Minithumbup
By: 'Soumik'
Mar 06,2013
0 people found
this helpful
Overall performance of Jessica: Excellent Response Time: Excellent (very prompt) Resolution of issues: Again, very prompt Negotiation: Well facilitated Property Viewing: As many times as requested Qualitative: Very satisfied with Jessica's handling of the overall tenancy deal on behalf of Regents. She has been very ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Regents Estate Agents
Mar 11, 2013
View all comments (1)
Dear Soumik, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Jessica as I know she will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so ...

“Although we did not find a property through Townends, we ......”

Share on :
Jan 20,2013
Minithumbup
By: 'Hayley'
Jan 20,2013
0 people found
this helpful
Although we did not find a property through Townends, we had regular contact with Lewis and he was always very friendly and informative of new properties that may be of interest to us. During our viewings Lewis was always on time, and welcoming. Any questions ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Regents helped us find our first house quickly. Terry was ......”

Share on :
Jan 18,2013
Minithumbup
By: 'Manish'
Jan 18,2013
0 people found
this helpful
Regents helped us find our first house quickly. Terry was of real help as he could judge from our description and feedback on another property what we wanted. He was very open with sharing information and has been very honest during the whole process. The ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Regents Estate Agents
Jan 21, 2013
View all comments (1)
Dear Manish, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to James, Terry and Tom as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recom ...

“My property purchase went through quickly and professionally without any ......”

Share on :
Jan 07,2013
Minithumbup
By: 'J'
Jan 07,2013
0 people found
this helpful
My property purchase went through quickly and professionally without any fuss, but i was particularly impressed, post-puchase, when I needed some help with keys and Tom went well beyond the call of duty to help and solve the problem. it's service and attitude such as ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Townends Estate Agents
Jan 09, 2013
View all comments (1)
Dear J, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to James and Tom as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations s ...

“Firstly, this Estate Agent was quick to view, quick to ......”

Share on :
Dec 20,2012
Minithumbup
By: 'Brian'
Dec 20,2012
1 people found
this helpful
Firstly, this Estate Agent was quick to view, quick to give me a written valuation and quotation and really quick to get the property on the market. Secondly, they were amazingly quick with a realistic buyer who then went on to complete - so their ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have let my property through Townends for several years ......”

Share on :
Dec 08,2012
Minithumbup
By: 'M&A'
Dec 08,2012
0 people found
this helpful
I have let my property through Townends for several years and found their letting service generally to be problem free, although staff seem to turnover frequently in their head office. This year was a new experience when a tenant stopped paying rent and remained in ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have received an excellent service starting with our 1st ......”

Share on :
Dec 06,2012
Minithumbup
By: 'Joan'
Dec 06,2012
1 people found
this helpful
We have received an excellent service starting with our 1st visit to the Branch with Ryan, and then at home with the visit from Tim. A very successful open day was arranged, and all offers were explained in full. We were kept up-to-date even whilst ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Townends Acted for me in the sale of my property & ......”

Share on :
Dec 02,2012
Minithumbup
By: 'Mr'
Dec 02,2012
2 people found
this helpful
Townends Acted for me in the sale of my property & their sevice was exemplary from first meeting, regular updates on all viewings, through to the completion....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The agents found us a property and unfortunately through no ......”

Share on :
Nov 30,2012
Minithumbup
By: 'Laura'
Nov 30,2012
0 people found
this helpful
The agents found us a property and unfortunately through no fault of theirs, this fell through at the last minute leaving us with only a couple of weeks to find somewhere. Michael kept in touch and within a few days rang me straight away when ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The team were really friendly and helpful. They made sure ......”

Share on :
Nov 22,2012
Minithumbup
By: 'mjc'
Nov 22,2012
0 people found
this helpful
The team were really friendly and helpful. They made sure that we got an early viewing once they had matched us to the right property, which worked out very well in the end! I'm saying it was a 100% perfect experience, but overall very good. And ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We had a few viewings arranged with Toby. He suggested ......”

Share on :
Nov 15,2012
Minithumbup
By: 'C'
Nov 15,2012
0 people found
this helpful
We had a few viewings arranged with Toby. He suggested we see a property that we wouldnt have thought of viewing. This was the one we ended up buying! He really understood our needs. We had a second viewing with Tim who made us feel ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“the existing tenants gave notice on Thurday night and I ......”

Share on :
Nov 14,2012
Minithumbup
By: 'mr'
Nov 14,2012
0 people found
this helpful
the existing tenants gave notice on Thurday night and I called Townends on Friday afternoon. By close of play on Monday the agent had organised 4 viewings and achieved 2 offers at full asking rent from 2 different high quality tenants with the minimum of fuss. a great ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Michael was very professional and listened to what "we" the ......”

Share on :
Nov 06,2012
Minithumbup
By: 'Mrs'
Nov 06,2012
0 people found
this helpful
Michael was very professional and listened to what "we" the customer actually required. We required a tenant so it was very important who we wanted living in our property. Good communication skills and kept us in the loop as and when required rather then bombarding ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was pleased with the way the selling of my ......”

Share on :
Oct 26,2012
Minithumbup
By: 'Barbara'
Oct 26,2012
4 people found
this helpful
I was pleased with the way the selling of my property was carried out. I have been impressed with the help and assistance given by all members of staff involved with the selling of my flat. I give special mention to Ryan Talbot who has ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would definitely recommend Townends Estate Agents (Staines) due to ......”

Share on :
Oct 25,2012
Minithumbup
By: 'Lizzie'
Oct 25,2012
1 people found
this helpful
I would definitely recommend Townends Estate Agents (Staines) due to the high level of understanding of my requirements demonstrated by Michael and Tamzin in finding a property suitable for me. Excellent customer service, willingness to help and clarity throughout....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Tim found us properties that met our requirements and presented ......”

Share on :
Oct 24,2012
Minithumbup
By: 'Adam'
Oct 24,2012
0 people found
this helpful
Tim found us properties that met our requirements and presented us with several options to consider. During the buying process we were never pressured and feel like he acted in both our and the sellers' best interests. He helped resolve some issues raised in the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very friendly estate agency. I found Ryan to be especially ......”

Share on :
Sep 24,2012
Minithumbup
By: 'SDRey'
Sep 24,2012
4 people found
this helpful
Very friendly estate agency. I found Ryan to be especially helpful as he ensured I was updated regularly with feedback from viewings and throughout the sales process all the way to completion. When Ryan was away, I was contacted by another member of staff to ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“As a first time buyer, Regents staff were always responsive ......”

Share on :
Sep 08,2012
Minithumbup
By: 'Jonathan'
Sep 08,2012
0 people found
this helpful
As a first time buyer, Regents staff were always responsive to any query that I had. Even when there were a few hurdles during the sale, Regents always worked with us to keep the sale moving. They were adaptable and flexible from the first viewing ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Regents Estate Agents
Sep 12, 2012
View all comments (1)
Dear Jonathan, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to James as I know he will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so ...

“We contacted Townends to value our property with a view ......”

Share on :
Sep 06,2012
Minithumbup
By: 'Tim'
Sep 06,2012
4 people found
this helpful
We contacted Townends to value our property with a view to selling. Tim De Souza was the agent who turned up to value our property..Tim is a very helpful guy and very professional. We had not decided what we were going to do but ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“First and second viewings arranged efficiently and promptly - arrived ......”

Share on :
Aug 30,2012
Minithumbup
By: 'Janet'
Aug 30,2012
5 people found
this helpful
First and second viewings arranged efficiently and promptly - arrived on time on the first occasion and although a few minutes late the second visit, I received a phone call to let me know this was the case. I did not feel rushed while looking ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Ryan did us a viewing on the property was very ......”

Share on :
Aug 25,2012
Minithumbup
By: 'adam'
Aug 25,2012
0 people found
this helpful
Ryan did us a viewing on the property was very helpfull,cherfull and a pleasure to deal with.We would certainly use him again....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Throughout our sale we found Regents an exceptional agent to ......”

Share on :
Aug 23,2012
Minithumbup
By: 'John'
Aug 23,2012
0 people found
this helpful
Throughout our sale we found Regents an exceptional agent to deal with. They have a relaxed modern style that really suited us. They produced many viewings and were always prompt with feedback. They achieved two good offers for our property, the one we accepted being ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Regents Estate Agents
Aug 24, 2012
View all comments (1)
Dear John Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to James and Terry as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendatio ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:30 PM 06/12/2017 by allAgents

Awards won by Stirling Ackroyd, Staines TW18 4AH



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn