Stirling Ackroyd
Regents Staines, Staines, TW18
4.7/5, 286 reviews
95% recommended
91% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
86% lettings fee satisfaction

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust ... show more

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.


Townends Regents Staines covers Staines-upon-Thames, Ashford, Bedfont, Feltham, Hampton, Lower Sunbury, Stanwell, Shepperton, Upper Halliford and Wraysbury. Staines’ residents benefit from being on the bank of the River Thames, there are plenty of riverside pubs and many water sports to observe or participate in, making it a popular and diverse residential location. If you are thinking about selling, buying, letting or renting in or around Staines-upon-Thames contact us today.


When you work with Townends Regents you benefit from:


- The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.

- The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.

- A marketing package which is tailored to maximise your property's exposure.

- Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact

Contact Us

Latest Reviews

View all Reviews 286
24th Jun 2021
reviewed by 'Vicki'
“My husband and I are so appreciative to David Rudley. We are moving from California and this move would have ......”
21st May 2018
reviewed by 'Furious'
“I wish there was a choice for not putting a star as Townends don't deserve any. I am not a ......”
3rd Feb 2018
reviewed by 'Charlotte'
“We've just sold our flat through Townends. We were really happy with the guys enthusiasm to make everything go through, ......”
7th Dec 2017
reviewed by 'Alana'
“Even though she informed us as new to the company. Christina came across very confident and enthuastic in her role. ......”
6th Dec 2017
reviewed by 'S'
“Chrissy was attentive and friendly, she looked very well dressed, although she hasn't been there long she knows her stuff. ......”
6th Nov 2017
reviewed by 'Rick,'
“Our first point of contact with townends was Richard. A nice polite young man who showed us around the first ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
142-144 High Street
Staines-upon-Thames,Staines
Middlesex
TW18 4AH
01784 455 299

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 100% £125,000 £4,700,000
Lettings 94% 86% £795 £2,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
69 2 79 7 63 1 55 1 7 2
Areas covered
  • TW15
  • TW18
  • TW19
  • SL3
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
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“From the first moment Jessica and Stacey have provided a ......”

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Feb 14,2014
Minithumbup
By: 'HappyLandlord'
Feb 14,2014
0 people found
this helpful
From the first moment Jessica and Stacey have provided a first-class service. Nothing was too much trouble, they have always been on top of things, and when required, they have always got back to me. They found me good tenants within 36 hours and have proved ...
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“Regents are the reason me & my partner have found our ......”

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Feb 12,2014
Minithumbup
By: 'Tia'
Feb 12,2014
0 people found
this helpful
Regents are the reason me & my partner have found our new home in such a short amount of time. Expectations were met and gone above in the help, support & consistent contact we received from both Stacey & Jessica. Stacey especially, as she arranged re-visits to the ...
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“Top class service. Really impressed with Jessica. Within an hour ......”

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Feb 05,2014
Minithumbup
By: '568699792913'
Feb 05,2014
0 people found
this helpful
Top class service. Really impressed with Jessica. Within an hour of seeing her, we had a number of viewings set-up & within two days a tennant...
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“We were first time buyers in a complicated situation meaning ......”

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Jan 29,2014
Minithumbup
By: 'Mrs'
Jan 29,2014
0 people found
this helpful
We were first time buyers in a complicated situation meaning Regents had to be very patient and liaise with myself as well as other family members helping to buy the house, however this wasn't an issue for any of the staff. We were all very ...
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“After a rocky start (the first two agents who were ......”

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Jan 16,2014
Minithumbup
By: 'Paul'
Jan 16,2014
1 people found
this helpful
After a rocky start (the first two agents who were looking after the property moved office/left the company) Michael Sharp took over the running of the property. Once this happened, things turned around for the better. Michael managed my expectations throughout the process and ...
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“Stacey and Jessica worked really hard to get us into ......”

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Dec 17,2013
Minithumbup
By: 'E'
Dec 17,2013
0 people found
this helpful
Stacey and Jessica worked really hard to get us into the property quickly. They were always available to speak to and answered any queries we had promptly. The move was easy and stress free thanks to these girls. Would definately recommend this estate agents....
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“I have been landlord for over 25 years and now have ......”

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Dec 13,2013
Minithumbup
By: 'David'
Dec 13,2013
0 people found
this helpful
I have been landlord for over 25 years and now have several properties being dealt with by Townends, over the years they have retained my sole representation for the properties situated in the staines area , in the face of stiff competition and the seduction process applied ...
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“All of the agents we dealt with were very professional ......”

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Dec 13,2013
Minithumbup
By: 'Ben'
Dec 13,2013
2 people found
this helpful
All of the agents we dealt with were very professional and went out of their way to ensure we were completely satisfied with every stage of the rental process. Special note must be made to the efforts of Joanna Eden who ensured that we were ...
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“When recently letting my property, I was impressed with Stacey's ......”

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Dec 10,2013
Minithumbup
By: 'J'
Dec 10,2013
0 people found
this helpful
When recently letting my property, I was impressed with Stacey's professional attitude. She worked tirelessly to ensure that there was number of prospective client viewings within a relatively short space of time. She was always positive when speaking with myself or the prospective client ensuring ...
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“Joanna has without a doubt provided an absolutely first class ......”

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Dec 03,2013
Minithumbup
By: 'David'
Dec 03,2013
0 people found
this helpful
Joanna has without a doubt provided an absolutely first class service. On our first meeting at the property to be rented, I was a little late, however, Joanna still greeted me with an understanding smile. Although I has spoken to her only the day before ...
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“The agent handled the letting very efficiently with a very ......”

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Dec 03,2013
Minithumbup
By: 'Dr.'
Dec 03,2013
0 people found
this helpful
The agent handled the letting very efficiently with a very courteous and professional approach. Extremely happy with the way she handled everything....
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“Fantastic service from start to finish ! Plenty of research was ......”

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Nov 21,2013
Minithumbup
By: 'Janet'
Nov 21,2013
0 people found
this helpful
Fantastic service from start to finish ! Plenty of research was done before meeting me to discuss marketing strategy and once the property was under offer I was kept informed of progress regularly until completion....
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“All the members of staff at Townends office in Staines ......”

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Nov 19,2013
Minithumbup
By: 'Deep'
Nov 19,2013
2 people found
this helpful
All the members of staff at Townends office in Staines are excellent - helpful, knowledgeable, courteous and prompt in action. I would like to highlight the help I received from Mr Chris Jones at the branch. His efforts in arranging a smooth transition to new ...
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“I found Jessica & her colleague Stacey to be friendly, attentive & ......”

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Nov 15,2013
Minithumbup
By: 'Joe'
Nov 15,2013
0 people found
this helpful
I found Jessica & her colleague Stacey to be friendly, attentive & professional at all times. They were able to cut through the ridiculous bureaucracy which other agents had insisted was essential and get me into my property very quickly. Despite their comparative youth, they seemed to ...
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“I can only say excellent , the staff were very helpful, ......”

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Nov 14,2013
Minithumbup
By: 'Ali'
Nov 14,2013
0 people found
this helpful
I can only say excellent , the staff were very helpful, and they found me a good place to live! Thanks to regents...
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“Great service - both Tom and Brett are true professionals ......”

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Nov 13,2013
Minithumbup
By: 'Nick'
Nov 13,2013
0 people found
this helpful
Great service - both Tom and Brett are true professionals with expert knowledge of the housing market and the sale/purchase process, who provided us an excellent service both before and after sale of our property. Would highly recommend....
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“Our property did take a while to go through due ......”

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Nov 13,2013
Minithumbup
By: 'CLB12'
Nov 13,2013
0 people found
this helpful
Our property did take a while to go through due to 2 buyers pulling out close to exchange, However, Townends did act quickly by putting the property back on the market and arranging viewings. Generally the service was good, we did have a few problems with ...
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“Our experience with Regents was very good. The whole process ......”

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Nov 13,2013
Minithumbup
By: 'Nicholas'
Nov 13,2013
0 people found
this helpful
Our experience with Regents was very good. The whole process was very smooth and transparent. Any questions that we had through the process were answered quickly. We had several viewings of the property that we purchased and Amanda Bale was very flexible in her approach ...
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“I Bought a property through regents in Staines and have ......”

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Nov 13,2013
Minithumbup
By: 'Saima'
Nov 13,2013
0 people found
this helpful
I Bought a property through regents in Staines and have to say was incredibly impressed with the service I received right from the moment I called about the property right through to completion. My contact was Amanda and found her to be very professional and ...
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“Service was excellent, information was always up to date and ......”

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Nov 13,2013
Minithumbup
By: 'Breda'
Nov 13,2013
0 people found
this helpful
Service was excellent, information was always up to date and accurate. Information between seller and myself was always correct and no issues raised. Emails were always followed up by conversation. I would have no hesitation to recommend Amanda or Tom....
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“I have dealt with the Townends L&M PRE - ......”

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Oct 25,2013
Minithumbup
By: 'EMILY'
Oct 25,2013
0 people found
this helpful
I have dealt with the Townends L&M PRE - Tenancy department at Head office on several occasions since I decided to let out the property & on both occasions have dealt with Emily Harrison a L&M Pre-Tenancy Co-Ordinator. On both occasions the Tenants were ...
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“I have nothing but praise for Regents they have been ......”

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Oct 10,2013
Minithumbup
By: 'Leah'
Oct 10,2013
0 people found
this helpful
I have nothing but praise for Regents they have been fantastic in not only selling my house but in finding my new family home. The team are polite, friendly and efficient. Throughout the process of selling and buying with Regents both Tom and Brett went ...
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“Regents are an excellent estate agent. Jessica has worked hard ......”

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Sep 24,2013
Minithumbup
By: 'Thomas'
Sep 24,2013
0 people found
this helpful
Regents are an excellent estate agent. Jessica has worked hard to get many viewings on the 1st day and found a right tenant within a couple of day. I found the process stress free despite that I was away from the country the day the ...
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“Excellent service from start to finish, House was sold in ......”

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Aug 23,2013
Minithumbup
By: 'Marc'
Aug 23,2013
0 people found
this helpful
Excellent service from start to finish, House was sold in under a week for above the asking price. I was very impressed by the marketing and professionalism of Regents and Amanda in particular. I would strongly recommend Regents....
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“We have recently completed on a house sold by the ......”

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Aug 01,2013
Minithumbup
By: 'Hetmeister'
Aug 01,2013
0 people found
this helpful
We have recently completed on a house sold by the Staines branch of Regents and, but for their efforts, we felt at times that it might never go through. The team there was consistently tenacious in following through on issues and, under difficult circumstances, remained ...
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“The agent was very responsive in showing the property and ......”

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Jul 30,2013
Minithumbup
By: 'Dave'
Jul 30,2013
0 people found
this helpful
The agent was very responsive in showing the property and helped us negotiate a reduction in the rent, compared to the asking price. The whole process, from viewing to moving in was completed in approximately 10 days....
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“Our experience with Regents agency was positive. Jessica Howard and ......”

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Jul 16,2013
Minithumbup
By: 'happy'
Jul 16,2013
0 people found
this helpful
Our experience with Regents agency was positive. Jessica Howard and the rest of the team were very helpful, everything went quite smooth. Very high recommendations....
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By: Regents Estate Agents
Jul 22, 2013
View all comments (1)
Dear Happy Tenant, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Jessica as I know she will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so th ...

“This was my first time renting, Jessica gave me an ......”

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Jul 13,2013
Minithumbup
By: 'Mark'
Jul 13,2013
0 people found
this helpful
This was my first time renting, Jessica gave me an excellent quote and was confident my place would be let quickly. The tenants moving in was quite stressful but the Regency team were very helpful and supportive....
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By: Regents Estate Agents
Jul 22, 2013
View all comments (1)
Dear Mark, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Jessica as I know he will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so thank you a ...

“When my tenants gave me notice i asked Regents and ......”

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Jul 05,2013
Minithumbup
By: 'Mrs'
Jul 05,2013
0 people found
this helpful
When my tenants gave me notice i asked Regents and my previous agent to find me another tenant. From the first day Jessica was very confident that she would find me a tenant and on the first day of it being advertised i had 6 viewings ...
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By: Regents Estate Agents
Jul 22, 2013
View all comments (1)
Dear Mrs F, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Jessica as I know he will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so thank you ...

“As a first time buyer I couldn't have been happier ......”

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May 29,2013
Minithumbup
By: 'Lloyd'
May 29,2013
0 people found
this helpful
As a first time buyer I couldn't have been happier with the service received from Tom and from Terry when Tom was not there. Although the purchase took a long time to go through it was by no means their fault and they kept me ...
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By: Regents Estate Agents
Jul 22, 2013
View all comments (1)
Dear Lloyd, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Tom & Terry as I know he will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so thank ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:30 PM 06/12/2017 by allAgents

Awards won by Stirling Ackroyd, Staines TW18 4AH



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