Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust ...
show moreTownends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.
Townends Regents Staines covers Staines-upon-Thames, Ashford, Bedfont, Feltham, Hampton, Lower Sunbury, Stanwell, Shepperton, Upper Halliford and Wraysbury. Staines’ residents benefit from being on the bank of the River Thames, there are plenty of riverside pubs and many water sports to observe or participate in, making it a popular and diverse residential location. If you are thinking about selling, buying, letting or renting in or around Staines-upon-Thames contact us today.
When you work with Townends Regents you benefit from:
- The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.
- The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.
- A marketing package which is tailored to maximise your property's exposure.
- Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact
Latest Reviews
Address
Stirling Ackroyd
142-144 High Street
Staines-upon-Thames,Staines
Middlesex
TW18 4AH
01784 455 299
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 100% | £125,000 | £4,700,000 |
| Lettings | 94% | 86% | £795 | £2,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 69 | 2 | 79 | 7 | 63 | 1 | 55 | 1 | 7 | 2 |
Areas covered
- TW15
- TW18
- TW19
- SL3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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No Properties
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Comment on agent fees
Did think they were very expensive compared to other agents but was pleased with the customer service we received.Yes
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Comment on agent fees
Industry standard ratesYes
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Comment on agent fees
Abut expensive to be honestYes
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Comment on agent fees
Exorbitant! Not commensurate with level of service of attention to tenant needs AT ALL!Yes
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What agent could do to change your mind?
Regents policy and procedures in flexible.Attached Filesnbsp;
Comment on agent fees
Not really competitive.Yes
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Comment on agent fees
Fees are always a moot point. No one is ever completely happy with them. However in this instance with the amount of effort which was put into the sale, I feel that Regents costs were fair.Yes
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Yes
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Comment on agent fees
As expectedYes
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Comment on agent fees
Believe all Ahmed really wanted was a straight forward mortgage and when things got tricky he didn't seem to want to push for it. Not sure we feel his fees were worth it. Apologies!Yes
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Comment on agent fees
Slightly higher compared to other agents in the market.Yes
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Comment on agent fees
OkYes
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Comment on agent fees
Average fees. Nothing added so knew from start what I would be paying.Yes
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Comment on agent fees
Found the fees to be very steep, but understand the property market is different in this area so it is pretty standard. I came from Aberdeen where the fees were very small in comparison.Yes
Complaints Procedure
Listening to you
We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.
Helping us to put things right
In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.
If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.
When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.
Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500
Your complaint will be dealt with by the relevant Director dependent on the discipline involved.
If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:
Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk
Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk
Best Estate Agent in TW18 
