Stirling Ackroyd
Regents Staines, Staines, TW18
4.7/5, 286 reviews
95% recommended
91% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
86% lettings fee satisfaction

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust ... show more

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.


Townends Regents Staines covers Staines-upon-Thames, Ashford, Bedfont, Feltham, Hampton, Lower Sunbury, Stanwell, Shepperton, Upper Halliford and Wraysbury. Staines’ residents benefit from being on the bank of the River Thames, there are plenty of riverside pubs and many water sports to observe or participate in, making it a popular and diverse residential location. If you are thinking about selling, buying, letting or renting in or around Staines-upon-Thames contact us today.


When you work with Townends Regents you benefit from:


- The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.

- The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.

- A marketing package which is tailored to maximise your property's exposure.

- Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact

Opening Hours
Address

Stirling Ackroyd
142-144 High Street
Staines-upon-Thames,Staines
Middlesex
TW18 4AH
01784 455 299

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 100% £125,000 £4,700,000
Lettings 94% 86% £795 £2,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
69 2 79 7 63 1 55 1 7 2
Areas covered
  • TW15
  • TW18
  • TW19
  • SL3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

“Townends let my property in Laleham, Middx and were excellent ......”

Share on :
Aug 07,2012
Minithumbup
By: 'Trevor'
Aug 07,2012
0 people found
this helpful
Townends let my property in Laleham, Middx and were excellent from start to finish. Diligent, thoughtful and efficient throughout, our tenant has now been with us for 3 years and I think that is down to Townends putting the right person forward for the flat. Their ...
read full review
Was this helpful? Yes

“I have just completed on my first buy to let ......”

Share on :
Aug 03,2012
Minithumbup
By: 'Geri'
Aug 03,2012
0 people found
this helpful
I have just completed on my first buy to let property and didn't realise how stressfree it could be.I was very impressed by the professional service I received from James and Tom at Regents Staines always providing excellent customer service in a polite and ...
read full review
Was this helpful? Yes
By: Regents Estate Agents
Aug 07, 2012
View all comments (1)
Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we suceeded and we will make sure that your comments are passed on to James and Tom as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so thank you a ...

“So happy with the service we received from Regents Estate ......”

Share on :
Jul 25,2012
Minithumbup
By: 'K.Partridge'
Jul 25,2012
0 people found
this helpful
So happy with the service we received from Regents Estate Agent Staines. Constantly professional, returned calls and were extremly productive and efficent in selling our property. Thankyou to James Taylor who helped at every opportunity and provided an excellent customer friendly experience to selling. We ...
read full review
Was this helpful? Yes
By: Regents Estate Agents
Jul 26, 2012
View all comments (1)
Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we suceeded and we will make sure that your comments are passed on to James as I know he will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so thank you again for ta ...

“I bought a property recently through Regents and was incredibly ......”

Share on :
Jul 02,2012
Minithumbup
By: 'Rupa'
Jul 02,2012
0 people found
this helpful
I bought a property recently through Regents and was incredibly impressed with the service I received from Terry Hall, despite the fact that he was acting for the sellers. I am usually extremely sceptical of estate agents in general but Terry did not fit the ...
read full review
Was this helpful? Yes
By: Regents Estate Agents
Jul 03, 2012
View all comments (1)
Dear Rupa Thank you so much for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed to Terry as I know he will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so than ...

“Regents Staines = Legends!!!Had a viewing with Tom on a ......”

Share on :
Jun 27,2012
Minithumbup
By: 'Catherine'
Jun 27,2012
1 people found
this helpful
Regents Staines = Legends!!! Had a viewing with Tom on a house I wasn't interested in and realised I'd need to up my budget, so he recommended a financial advisor. Went to meet the financial advisor, and met James who asked me what I was looking ...
read full review
Was this helpful? Yes
By: Regents Estate Agents
Jul 03, 2012
View all comments (1)
Dear Catherine, Thank you so much for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed to Tom and James as I know they will both greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth r ...

“Just wanted to say that we were very impressed with ......”

Share on :
Jun 26,2012
Minithumbup
By: 'Pauline'
Jun 26,2012
0 people found
this helpful
Just wanted to say that we were very impressed with James (and Tom in his absence) throughout the sale of our property. Having had to pull out of one property and needing to find another quickly, James helped us keep the momentum going and stress ...
read full review
Was this helpful? Yes
By: Regents Estate Agents
Jul 03, 2012
View all comments (1)
Dear Pauline and Steven, Thank you so much for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed to James and Tom as I know they will both greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word o ...

“We had an excellent experience using Regents in Staines to ......”

Share on :
Jun 26,2012
Minithumbup
By: 'Vickie'
Jun 26,2012
0 people found
this helpful
We had an excellent experience using Regents in Staines to sell our house. James was very efficient and they gave us a realistic valuation of the property and got it on the market quickly. They even sold it in 2 days. When our buyer fell through ...
read full review
Was this helpful? Yes
By: Regents Estate Agents
Jul 03, 2012
View all comments (1)
Dear Vickie, Thank you so much for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to James and Terry as I know they will both greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth ...

“Regents handled the sale of my mother's house. I can't ......”

Share on :
Jun 25,2012
Minithumbup
By: 'DH49'
Jun 25,2012
0 people found
this helpful
Regents handled the sale of my mother's house. I can't praise them highly enough - James in particular certainly went the extra mile (and more) in helping, and was very sensitive to my elderly mother's difficulties in dealing with the stress of a house sale. ...
read full review
Was this helpful? Yes

“We purchased our property from Regents, Staines branch.We first ......”

Share on :
Jun 25,2012
Minithumbup
By: 'Raqwella'
Jun 25,2012
0 people found
this helpful
We purchased our property from Regents, Staines branch. We first viewed the property christmas week, in December and sale completed at the beginning of March. Our primary contact was Tom Biffen, who was in his first couple of weeks employment with the company. We found ...
read full review
Was this helpful? Yes
By: Regents Estate Agents
Jul 03, 2012
View all comments (1)
Dear Raqwella, Thank you so much for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Tom and James as I know they will both greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth ...

“excellent service. I kept Tom updated every week also as ......”

Share on :
Jun 23,2012
Minithumbup
By: 'S.'
Jun 23,2012
0 people found
this helpful
excellent service. I kept Tom updated every week also as and when any progress via e-mails. Tom kept other parties informed of the progress. It took 17 weeks for exchanged of contract much longer than any other time I have dealt. In the past has been 8 ...
read full review
Was this helpful? Yes
By: Regents Estate Agents
Jul 03, 2012
View all comments (1)
Dear S. Gill, Thank you so much for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed to Tom as I know he will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so t ...

“Tom and James from Regents, Staines kept me informed of ......”

Share on :
Jun 22,2012
Minithumbup
By: 'Katherine,'
Jun 22,2012
0 people found
this helpful
Tom and James from Regents, Staines kept me informed of progress throughout the whole purchase process. When I had a slight problem with my mortgage offer they ensured that everyone knew what had happened and that everything was done to assist me in resolving the ...
read full review
Was this helpful? Yes
By: Regents Estate Agents
Jul 03, 2012
View all comments (2)
Dear Katherine, Thank you so much for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed to Tom and James as I know he will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommen ...

“I bought three properties through Townends and then went onto ......”

Share on :
Jun 05,2012
Minithumbup
By: 'Brian'
Jun 05,2012
0 people found
this helpful
I bought three properties through Townends and then went onto let them, they kept me updated regularly with the process of my sale and I was impressed with how quickly the lettings team were able to secure tenants for me. I did not feel pressured ...
read full review
Was this helpful? Yes

“This estate agent is VERY unprofessional but I suspect from ......”

Share on :
May 23,2012
Minithumbdown
By: 'Ingrid'
May 23,2012
2 people found
this helpful
This estate agent is VERY unprofessional but I suspect from the number of people on here complaining about them that they really don't car. I am furious this evening. We were supposed to be seeing a flat in Egham at 6.30, followed by one in Staines ...
read full review
What agent could do to change your mind?
Keep appointments!
Attached Filesnbsp;
Was this helpful? Yes
By: Benj
Jul 28, 2012
View all comments (3)
It's easy to say you're sorry on a website! How about you show you're sorry and make sure that this stops happening. Better still, how about reimbursement for travel costs and lost time. That would show that you are really sorry. ...

“My partner and I work for a large Corporate Organisation.......”

Share on :
Apr 02,2012
Minithumbdown
By: 'Len'
Apr 02,2012
2 people found
this helpful
My partner and I work for a large Corporate Organisation. When we met almost 3 yrs ago I was renting a small 1 bedroom flat in Slough. He was unemployed. Last year we managed to secure a position for him at the company where I work. He ...
read full review
What agent could do to change your mind?
If this agent was truthful in negotiations about the Landlords religious convictions about gay people, we would have been happy to pull out early. We gave then 2 opportunities early enough for this. Yet both times we were assured that the Landlord was totally OK with us being gay. Obviously this was not the case. From where we were standing it appeared that the landlord was looking for any conceivable loophole to get us off the contract without being incriminated.
Attached Filesnbsp;
Was this helpful? Yes

“It is interesting to see that tenants do not think ......”

Share on :
Apr 19,2011
Minithumbdown
By: 'Lion1'
Apr 19,2011
3 people found
this helpful
It is interesting to see that tenants do not think Townends do a good job for them, I can assure you as a landlord they are appalling too. Expensive contractors, inefficiencies, extreme rudeness, and costing us extra money through their own mistakes incurring charges that ...
read full review
Was this helpful? Yes

“Worst agent what I can only say, Big no to ......”

Share on :
Mar 15,2011
Minithumbdown
By: 'Anurag'
Mar 15,2011
2 people found
this helpful
Worst agent what I can only say, Big no to everyone who are even thinking of Townends. Too expensive for nothing....
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:30 PM 06/12/2017 by allAgents

Awards won by Stirling Ackroyd, Staines TW18 4AH



Find the Best Agent to
Sell or Rent Your Home