Stirling Ackroyd
Ealing, London, W5
4.7/5, 173 reviews
94% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
86% lettings fee satisfaction
Welcome to Townends Estate Agents, Ealing. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant. Areas we cover include Ealing, ... show more Welcome to Townends Estate Agents, Ealing. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant.

Areas we cover include Ealing, Ealing Common, Acton, Gunnersbury and West Ealing.

Whatever your property needs we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Our ability to listen and really understand your requirements, combined with more than 25 years of in depth experience and local knowledge about Ealing and the surrounding areas, means we’re perfectly placed to sell or let your property.

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Latest Reviews

View all Reviews 173
26th Jun 2020
reviewed by 'Ms.'
“I have been using Townends Ealing for several years to let my flat in Perivale. They are always professional and ......”
26th Feb 2020
reviewed by 'Godfrey'
“Our agent Yemi was very supportive thoughout the period of marketing and selling the house. This was a stressful time ......”
7th Jan 2020
reviewed by 'Sandy'
“Ealing Letting Office - I have been using Townends for both of my flats in Ealing . Robert the Letting Manager ......”
23rd Feb 2018
reviewed by 'Ishil'
“Having searched high and low in a particular neighbourhood close to E Broadway, Ed had done well to get the ......”
22nd Feb 2018
reviewed by 'Amillsa'
“Tyana's service was second to none. I appreciated her patience, professionalism and determination to find me my perfect property. Couldn't ......”
12th Nov 2017
reviewed by 'K'
“We were pleased with the service we received throughout the process. The team responded to emails promptly and gave clear ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
41 The Broadway
Ealing,London
Greater London
W5 2NP
020 8579 9282

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £300,000 £930,000
Lettings 93% 86% £850 £2,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
54 2 68 7 21 1 17 0 3 0
Areas covered
  • W3
  • Ealing, Ealing Common, Acton,
  • W5
  • Gunnersbury,
  • W7
  • West Ealing
  • W13
  • NW10
  • UB6
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall Overall
Estate agents
Letting agents
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“Robert was persistent and managed to secure a corporate tenant ......”

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Feb 15,2017
Minithumbup
By: 'Michael'
Feb 15,2017
0 people found
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Robert was persistent and managed to secure a corporate tenant for us at a good rate despite facing challenging relocation agent demands....
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Comment on agent fees
Fair
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“The staff and their colleagues arranging lettings always take care ......”

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Feb 15,2017
Minithumbup
By: 'Daisy'
Feb 15,2017
0 people found
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The staff and their colleagues arranging lettings always take care to find good tenants and manage the process very well....
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Comment on agent fees
Very competitive and reasonable
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“I instructed Robert at the end of last year, and ......”

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Jan 20,2017
Minithumbup
By: 'Tamara'
Jan 20,2017
0 people found
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I instructed Robert at the end of last year, and his team worked hard and fast to find me suitable tenants. I have worked with him before and have appreciated his straight-talking advice. He doesn't lure you in with false promises. He understands the market ...
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Comment on agent fees
The fees were competitive.
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“Mohamed was great, showing us a wide variety of properties. ......”

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Jan 16,2017
Minithumbup
By: 'Magnus'
Jan 16,2017
0 people found
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Mohamed was great, showing us a wide variety of properties. Afterwards we struggled a bit to decide which type of property we most wanted, but as soon as we'd decided, placing an offer and getting the paperwork sorted with Robert was a breeze....
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“It is lovely to deal with Robert in Townends agency ......”

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Jan 09,2017
Minithumbup
By: 'Nadine'
Jan 09,2017
0 people found
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It is lovely to deal with Robert in Townends agency in Ealing. Robert is very professional and helpful, he assisted me and followed my case , although it was a bit complicated .He cares about the well-being of his clients and is always ready to give ...
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“Robert and Aaron showed me just the right flat - ......”

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Dec 15,2016
Minithumbup
By: 'Jean'
Dec 15,2016
0 people found
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Robert and Aaron showed me just the right flat - the first flat I saw with them - saving me tons of time and stress! They really listened to my needs and then negotiated an excellent rent for me - quite a bit lower than ...
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Comment on agent fees
Reasonable, they saved me so much time and stress.
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“Selling own flat and purchasing another property while taking care ......”

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Nov 28,2016
Minithumbup
By: 'Joanna'
Nov 28,2016
0 people found
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Selling own flat and purchasing another property while taking care of two kids at the same time, it is a real challenge and can be quite stressful. Morgan from Ealing Broadway office was very helpful through all process, which hopefully will have happy end. :) We ...
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Comment on agent fees
I did manage to negotiate the Agent's Fee, so very happy about that.
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“It was a Very Good Experience dealing with the letting ......”

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Nov 27,2016
Minithumbup
By: 'Aaron'
Nov 27,2016
0 people found
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It was a Very Good Experience dealing with the letting team Ealing Broadway Branch, specially with the Senior Coordinate Aaron Potter, who was very understanding with ours needs and very friendly and kind. We will highly recommend him to ours friend and we will contact ...
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Comment on agent fees
Excellent
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“Robert is very professional and courteous. He treated my property ......”

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Nov 21,2016
Minithumbup
By: 'Silver'
Nov 21,2016
0 people found
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Robert is very professional and courteous. He treated my property like it was his own and helped me overcome last minute obstacles, effortlessly. He is a credit to your company and I would definitely recommend him to other prospective landlords....
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Comment on agent fees
The fees were fair.
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“Morgan is a professional senior negotiator and we were really ......”

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Nov 21,2016
Minithumbup
By: 'Fini'
Nov 21,2016
0 people found
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Morgan is a professional senior negotiator and we were really happy about his dealings with the vendors. As buyers, we felt supported and rightly advised through the process. He is obviously very passionate about his job and is a keen realtor....
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Comment on agent fees
We did not have to pay any fees as buyers.
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“I approached Townends Ealing to find an accomodation to rent. ......”

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Nov 20,2016
Minithumbup
By: 'L'
Nov 20,2016
0 people found
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I approached Townends Ealing to find an accomodation to rent. Robert was extremely helpful in all the stages of my search, he managed to find a suitable studio for me in a very short time, arranged multiple viewings and helped me greatly in writing down ...
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Comment on agent fees
It is very difficult for me to accept the fact that I have to pay for the referencing on myself. Apart from this, fees were high but lower with respect to other agencies I visited.
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“Chris was excellent from start to finish on the sale ......”

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Nov 09,2016
Minithumbup
By: 'SPM'
Nov 09,2016
0 people found
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Chris was excellent from start to finish on the sale of our flat. Very good advice on marketing and pricing. Then worked very hard once a buyer was found to keep the transaction on track when there were difficulties created by the buyer and their ...
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Comment on agent fees
Fair - and they certainly earned them.
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“Moving house and finding the right property is a really ......”

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Oct 26,2016
Minithumbup
By: 'James'
Oct 26,2016
0 people found
this helpful
Moving house and finding the right property is a really stressful thing. I was very impressed with the service I received from Morgan and Chris at Townends Ealing Broadway. They were able to quickly get us into the property we wanted to see. They were ...
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Comment on agent fees
Average
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“Front office team in Ealing is great. Always tries very ......”

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Oct 24,2016
Minithumbup
By: 'SN'
Oct 24,2016
0 people found
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Front office team in Ealing is great. Always tries very hard on behalf of landlord, and keeps landlord updated with ongoings....
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Comment on agent fees
Competitve
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“Very confident and quick responses.Accurate Assessments of Market Value,......”

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Oct 16,2016
Minithumbup
By: 'C,.J&.E.Leonard'
Oct 16,2016
0 people found
this helpful
Very confident and quick responses.Accurate Assessments of Market Value,easy to contact &Professional behaviour. well informed and friendly team who all appeared to be aware of the progress of the letting...
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“The business is carried in a friendly way. They are ......”

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Oct 15,2016
Minithumbup
By: 'Mike'
Oct 15,2016
0 people found
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The business is carried in a friendly way. They are not forceful. Able to understand the Landlords needs and offer help....
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Comment on agent fees
I have been with other agents. Their fees & charges have pushed me out. I have found Townends fees and charges to be reasonable and will not go back to the other agent.
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“Great support through all of our move and kept us ......”

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Oct 15,2016
Minithumbup
By: 'Jamiestone'
Oct 15,2016
0 people found
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Great support through all of our move and kept us well infromed throughout. Aaron was particularly great with us! Would highly recommend renting through townends...
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Comment on agent fees
Good
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“Robert was my first point of contact and showed me ......”

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Oct 03,2016
Minithumbup
By: 'Sara'
Oct 03,2016
0 people found
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Robert was my first point of contact and showed me around the property for the first viewing. He was helpful and answered any queries I had. From that point on I was dealing with Aaron; he dealt with the second viewing, offer process and referencing. ...
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“Aaron at Townends made the letting process very easy for ......”

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Oct 03,2016
Minithumbup
By: 'kjt'
Oct 03,2016
0 people found
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Aaron at Townends made the letting process very easy for me. The viewing was efficient but gave me all of the information I needed to decide to let the apartment. The initial paperwork was explained thoroughly and completed quickly....
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Comment on agent fees
No comment
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“Recently moved out from a property letted by Townends and ......”

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Sep 23,2016
Minithumbup
By: 'Connor'
Sep 23,2016
0 people found
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Recently moved out from a property letted by Townends and found the service to be very smooth and helpful, especially compared to the letting agent of my new property who has been much less than helpful....
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“Brilliant service from Fesial, he really listened to what we ......”

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Sep 23,2016
Minithumbup
By: 'Alison'
Sep 23,2016
0 people found
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Brilliant service from Fesial, he really listened to what we where looking for to rent unlike other estate agents. Even on day of moving in he helped with an issue of my bed being delivered, would highly recommended....
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“Overall a very good experience for me. All meetings and ......”

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Sep 21,2016
Minithumbup
By: 'Aleksandra'
Sep 21,2016
0 people found
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Overall a very good experience for me. All meetings and viewings arranged quickly, paperwork and admin work done very efficiently. Also, Feisal kept in touch throughout the process to give updates and answer any question....
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Comment on agent fees
I would say fees are rather high.
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“Brilliant comms. Robert and Aaron kept me informed throughout the ......”

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Sep 12,2016
Minithumbup
By: 'Yas'
Sep 12,2016
0 people found
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Brilliant comms. Robert and Aaron kept me informed throughout the viewings and negotiation. Can't remember the name of the staff member who came to photograph the flat - he was brilliant in his efforts to ensure the photos displayed well. Very pleased....
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Comment on agent fees
Fair.
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“Very professional. Pulled out all the stops to market my ......”

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Sep 05,2016
Minithumbup
By: 'Rosanna,'
Sep 05,2016
1 people found
this helpful
Very professional. Pulled out all the stops to market my property, which was rented immediately. Excellent service. I highly recommend Townends. Thank you....
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Comment on agent fees
Good
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“We sold our home in West Ealing through Townends. We ......”

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Aug 31,2016
Minithumbup
By: '37'
Aug 31,2016
0 people found
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We sold our home in West Ealing through Townends. We found the service to be very good and would recommend it to future sellers/buyers....
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“Chris did an excellent job during the process of us ......”

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Aug 27,2016
Minithumbup
By: 'Swu'
Aug 27,2016
0 people found
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Chris did an excellent job during the process of us buying a property in Ealing. There were quite a few delays and changes along the way and Chris did an amazing job of keeping the puchase on track and making sure I was kept up ...
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Comment on agent fees
N/A
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“Great front-office team at Ealing branch. Efficient and accommodating. Keeps ......”

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Aug 15,2016
Minithumbup
By: 'SKY'
Aug 15,2016
0 people found
this helpful
Great front-office team at Ealing branch. Efficient and accommodating. Keeps us informed of progress regularly with viewing / letting progress....
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Comment on agent fees
Competitive for new clients; exisitng landlords however should check their rates compared to market rates.
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“We were almost left on the street. I would recommend ......”

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Aug 12,2016
Minithumbdown
By: 'Janek'
Aug 12,2016
0 people found
this helpful
We were almost left on the street. I would recommend avoiding this agency that has an amount of liars working within the company, however most of London estate agents are the same. Me and 3 of my friends were about to rent their property. We had ...
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Comment on agent fees
They were overpriced.
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“Chris and his team did a great job by finding ......”

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Jul 29,2016
Minithumbup
By: 'Gjori'
Jul 29,2016
0 people found
this helpful
Chris and his team did a great job by finding a buyer for my flat very quickly and then supporting both the buyer and I through the sales process. I was concerned that the calamity if Brexit would cause problems but Chris and Maxine sympathetically ...
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Comment on agent fees
The fees were very reasonable given the professional and diligent service.
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“Aaron took over our search for a flat at a ......”

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Jul 19,2016
Minithumbup
By: 'Nick'
Jul 19,2016
0 people found
this helpful
Aaron took over our search for a flat at a very difficult time, with deals falling through all around us. He found the right property at the right moment and somehow we overcame all the barriers that arose and the flat was ours!! Aaron was ...
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Comment on agent fees
NA
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:29 PM 21/11/2017 by allAgents

Awards won by Stirling Ackroyd, London W5 2NP



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