Stirling Ackroyd
West Norwood & Streatham, London, SE27
4.8/5, 172 reviews
94% recommended
85% sales valuation accuracy
89% sales fee satisfaction
Our West Norwood office opened in October 2016 and joins our network of highly successful South London branches. Beresford Residential has grown to become one of the most successful and highly regarded independent estate agents in South London with a track record of achieving great results for our clients and a ... show more Our West Norwood office opened in October 2016 and joins our network of highly successful South London branches. Beresford Residential has grown to become one of the most successful and highly regarded independent estate agents in South London with a track record of achieving great results for our clients and a strong reputation for professionalism, integrity and customer service. Our offices serve the boroughs of Southwark, Lambeth, Wandsworth, Croydon and Merton and we offer an extensive selection of properties for sale and to let, ranging from studio apartments to large family homes. Our service is built around first class property marketing delivered by a team of qualified and experienced local experts that are dedicated to providing a five star service.

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Latest Reviews

View all Reviews 172
19th Feb 2021
reviewed by 'Joelle Y.'
“Fantastic service by Lee Richardson who is the property consultant . From the start to the end of the consultation process ......”
12th Mar 2020
reviewed by 'Danielle'
“Excellent and prompt service from Lee Richardson and Dannielle Perry (West Norwood and Streatham branch) from initial enquiry, viewing and ......”
31st Jan 2020
reviewed by 'Kimberley'
“Our experience with Beresford Residential was great and Lee was a huge factor in this. He was very personable, professional ......”
17th Dec 2019
reviewed by 'She'miah'
“Amazing property consultant. He was very welcoming and friendly. He explained everything to us and has been great at communicating ......”
31st Aug 2019
reviewed by 'Salvatore'
“Professional, speedy and expedient. All enquiries dealt with promptly and efficiently in a courteous manner.Appointments and correspondence dealt with ......”
25th Jun 2019
reviewed by 'Mike'
“Iain and the team have been excellent throughout a difficult sale in a difficult market, great knowledge and communication throughout....”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
471-473 Norwood Road
West Norwood,London
Greater London
SE27 9DJ
02086559000

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 85% 89% £173,000 £587,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
42 2 70 5 22 1 21 0 7 2
Areas covered
  • SE27
  • SE19
  • SE21
  • SE16
  • SE26
  • SE20
  • SE19
  • SE26
  • SE16
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
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“From the viewing through to completion, the agency and agents ......”

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Jan 18,2017
Minithumbup
By: 'Richard'
Jan 18,2017
1 people found
this helpful
From the viewing through to completion, the agency and agents were always on hand for feedback and advice. This included being available over the holiday period to provide reassurance when the purchase appeared to be in jeopardy....
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Comment on agent fees
Am a purchaser, so unable to comment.
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“It has been pleasure to work with Beresford Residential. They ......”

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Jan 17,2017
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By: 'Christopher'
Jan 17,2017
0 people found
this helpful
It has been pleasure to work with Beresford Residential. They have been courteous and efficient at all times. Although I had not dealt with them before, I soon struck up a report with the Branch Manager, Jerome Jackson and I could see that he had ...
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Comment on agent fees
The fee seems entirely reasonable.
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“Now is roughly four years I hired Beresford residential as ......”

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Jan 13,2017
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By: 'Tita'
Jan 13,2017
0 people found
this helpful
Now is roughly four years I hired Beresford residential as estate agents for my flat. I have no complaints only good things to say. They manage my flat amazingly. They communicate with me asap (and I am often around the world for work, so it's ...
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Comment on agent fees
They ask the right amount for the services they provide
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“Jerome was absolutely amazing in coaxing this troubled sale through. ......”

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Jan 05,2017
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By: 'Happy'
Jan 05,2017
0 people found
this helpful
Jerome was absolutely amazing in coaxing this troubled sale through. Having lost a very good offer due to his mortgage company reducing his LTV Jerome managed to come up with the goods. Another buyer, another offer and another sale agreed. Sadly the buyer's solicitor was ...
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Comment on agent fees
The fee was more than reasonable and even though they had to do more work is was calculated on sale price, not on the number of phone calls and letters. If only accountants and solicitors could charge a fixed cost...
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“Sam picked up the file on the negotiations for my ......”

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Dec 20,2016
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By: 'Mike'
Dec 20,2016
1 people found
this helpful
Sam picked up the file on the negotiations for my property during a long and arduous process. He handled it with skill and diplomacy and using his initiative where appropriate, in such a way that if I was writing his six monthly report as an ...
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Comment on agent fees
I have not got the details to hand but I am sure they will be reasonable.
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“I found both Jerome and Moazam to be very friendly ......”

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Dec 17,2016
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By: 'Charles'
Dec 17,2016
0 people found
this helpful
I found both Jerome and Moazam to be very friendly and helpful. I found the whole process from start to finish very easy and no stress at all. This was down to the professionalism and great customer service provided by both gentlemen. Their approach was ...
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N/A
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“I needed a valuation for my unmodernised house along with ......”

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Dec 14,2016
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By: 'Bryan'
Dec 14,2016
0 people found
this helpful
I needed a valuation for my unmodernised house along with straight answers to my questions. Jerome and his local knowledge was exactly what I got....
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“The valuation was carried out by the previous. We did ......”

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Dec 08,2016
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By: 'Sam'
Dec 08,2016
0 people found
this helpful
The valuation was carried out by the previous. We did feel that the priced the flat under value as this was pre brexit however choose you due to your commission being low against your competitors. We didn't get as much footfall as our neighbours who ...
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Comment on agent fees
Good - 1% commission
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By: Joseph Laurence
Dec 12, 2016
View all comments (1)
Dear Sam, Thank you for your comment, upon reading your review I was slightly confused as we have not sold a property recently for anyone called Sam, however from the information provided I believe I have now ascertained which property you were selling under a different name to that given for the review. I am glad that we managed to sell your property for you twice, My understanding is that when the first buyer pulled out we found another within 24 hours so that your onward purchase did no ...

“Both Jerome and Tufael were a pleasure to deal with. ......”

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Nov 29,2016
Minithumbup
By: 'eddobento'
Nov 29,2016
0 people found
this helpful
Both Jerome and Tufael were a pleasure to deal with. They are both extremely knowledgeable and professional, as well as having a friendly demeanour. I would thoroughly recommend both of these agents to anyone needing professional estate agent help....
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Comment on agent fees
The fees were reasonable, and cheaper that some other agencies
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“I found all the staff members at Beresford Residential very ......”

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Sep 19,2016
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By: 'Ann'
Sep 19,2016
0 people found
this helpful
I found all the staff members at Beresford Residential very helpful. As a live in landlord Tufael Chowdhury was very accommodating with the type of person I was looking for and I felt that he really took it upon himself to find the right person ...
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Comment on agent fees
ok
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“Was overall satisfied with the level of service and efficiency. ......”

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Aug 25,2016
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By: 'Vanessa'
Aug 25,2016
0 people found
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Was overall satisfied with the level of service and efficiency. Recommended by a friend and would most definitely recommend also....
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“Really pleased with the service we have received from Beresford. ......”

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Aug 22,2016
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By: 'Abi'
Aug 22,2016
0 people found
this helpful
Really pleased with the service we have received from Beresford. During our property search, Tufael was incredibly helpful and listened to our requirements. He was very pleasant and genuine to deal with during the negotiations stages of getting the property we wanted. The service we've ...
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“Tufael was extremely helpful in our search for a new ......”

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Aug 22,2016
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By: 'James'
Aug 22,2016
0 people found
this helpful
Tufael was extremely helpful in our search for a new flat. He not only really knows his stuff but his friendly, helpful and sincere attitude made what can be a really stressful experience pretty easy. Thanks Tufael!...
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Comment on agent fees
Reasonable.
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“I just wanted to say how impressed I was with ......”

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Jul 25,2016
Minithumbup
By: 'Thomas'
Jul 25,2016
0 people found
this helpful
I just wanted to say how impressed I was with the level of service provided to Fleur and I by Tufael during our search for a property to let in Streatham. He was the first person we contacted on both visits to London and we ...
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Comment on agent fees
Agents' fees are reasonable
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“Tufael is by far the nicest estate agent I have ......”

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Jun 24,2016
Minithumbup
By: 'Gini'
Jun 24,2016
0 people found
this helpful
Tufael is by far the nicest estate agent I have had the pleasure of dealing with. Always keen to help and with genuine enthusiasm. I would highly recommend him....
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“Overall Tufael was helpful and friendly throughout the transaction. I ......”

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Apr 25,2016
Minithumbup
By: 'James'
Apr 25,2016
0 people found
this helpful
Overall Tufael was helpful and friendly throughout the transaction. I was impressed with his honesty and he took away the stress with clear communication between us and the seller. When negotiating I was sent emails with the break down of the market and gave me ...
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“If it's true that estate agents have a bad name, ......”

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Apr 22,2016
Minithumbup
By: 'Dom'
Apr 22,2016
0 people found
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If it's true that estate agents have a bad name, then Tufael single handedly destroys this perception. He goes above and beyond, nothing is too much trouble. He has helped me endlessly in my search for a property, even assisting me with honest advice on ...
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“Working with Beresford Streatham has been an excellent experience. From ......”

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Apr 14,2016
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By: 'Booth'
Apr 14,2016
0 people found
this helpful
Working with Beresford Streatham has been an excellent experience. From the purchase of the property through to letting it out the staff have been very professional, consistent and reliable. Their advice and guidance has been on the nail and their excellent knowledge of the market ...
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Comment on agent fees
Fees for letting out are reasonable
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“Very helpful and quick to deal with queries. Clear explanations ......”

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Apr 12,2016
Minithumbup
By: 'HB'
Apr 12,2016
0 people found
this helpful
Very helpful and quick to deal with queries. Clear explanations and worked hard to market my place and find the right tenant....
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“Both Tufael and Misty worked brilliantly to get our sale ......”

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Mar 31,2016
Minithumbup
By: 'Adam'
Mar 31,2016
0 people found
this helpful
Both Tufael and Misty worked brilliantly to get our sale through, particularly when our first buyer pulled out and all hands were needed on deck. Thanks to Tufael in particular for keeping us up to speed with developments - his sterling work with Misty got ...
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Comment on agent fees
Think these were pretty fair!
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“I wanted to put Karl in this as well but ......”

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Feb 19,2016
Minithumbup
By: 'sdedola'
Feb 19,2016
0 people found
this helpful
I wanted to put Karl in this as well but he seems to be listed under Brixton...anyway thank you so much to Misty and Karl for taking over our tenancy at the end. You have both been brilliant. It was so good to get ...
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“Misty was fantastic. Excellent communication between myself and the owner, ......”

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Feb 19,2016
Minithumbup
By: 'Alicia'
Feb 19,2016
0 people found
this helpful
Misty was fantastic. Excellent communication between myself and the owner, always going above and beyond to help. Now I have my dream flat - thanks to Misty and her colleague at the Brixton branch Deepika Goordin. Thanks to you both for making this the best ...
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“I found Misty's service exceptional. It was a difficult and ......”

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Jan 13,2016
Minithumbup
By: 'KPW'
Jan 13,2016
0 people found
this helpful
I found Misty's service exceptional. It was a difficult and very stressful sale. I felt that Misty was the one constant that could be relied upon throughout....
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Comment on agent fees
Good
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“I had a good experience with Beresford after a chance ......”

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Jan 12,2016
Minithumbup
By: 'Marie'
Jan 12,2016
0 people found
this helpful
I had a good experience with Beresford after a chance call with Misty Dowson. The team were very friendly and got stuck into finding me a tenant straight away. In fact it didn't take very long for someone to put an offer in and they ...
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Comment on agent fees
Very Good
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“Mr tufael chowdhury, was excellent and provided all the required ......”

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Oct 29,2015
Minithumbup
By: 'VIPUL'
Oct 29,2015
0 people found
this helpful
Mr tufael chowdhury, was excellent and provided all the required information and also talked us through the process which beresford would take to find the appropriate tenants for the flat. Mr chowdhury kept us up-to date at every stage, and was very accommodating in answering ...
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“From the outset my contact at the agency (Tufael) was ......”

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Oct 14,2015
Minithumbup
By: 'Michael.'
Oct 14,2015
0 people found
this helpful
From the outset my contact at the agency (Tufael) was accessibile, well-informed and polite. Beresford make house hunting, which has the potential to be labour intensive, stressful and heatbreaking, very smooth, transparent and fast (turn around)....
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“I originally spoke to Tufael and I found him to ......”

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Oct 14,2015
Minithumbup
By: 'Ollie_M'
Oct 14,2015
0 people found
this helpful
I originally spoke to Tufael and I found him to be polite and friendly. He reassured me he would find tenants for my property and he brought prospective tenants to the property that same day. I also had dealings with Zara and both Zara and ...
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“I was so happy when Beresfords opened an office in ......”

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Oct 12,2015
Minithumbup
By: 'Jeffrey'
Oct 12,2015
0 people found
this helpful
I was so happy when Beresfords opened an office in Streatham as i had heard very good reports about their excellent sales ability. I gave them instructions to sell my flat in Eardley Road, then between them Misty and Tufael worked professionally and with much ...
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Comment on agent fees
Very reasonable
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“We have only just started to work with Beresford Resedential. ......”

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Oct 02,2015
Minithumbup
By: 'Amelia'
Oct 02,2015
0 people found
this helpful
We have only just started to work with Beresford Resedential. So far, they have been great. The agents are very active and work very quickly into getting our properties on the market. Tufael and Darren work well together and work well with us. Paperwork has ...
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Comment on agent fees
We are happy with the agreed fees.
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“Both Tufael and Misty were very helpful through the whole ......”

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Sep 29,2015
Minithumbup
By: 'Dan'
Sep 29,2015
0 people found
this helpful
Both Tufael and Misty were very helpful through the whole buying process and assisted in a smooth and quick exchange and completion. I shall be using them again for lettings or sales or both...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:53 PM 10/11/2016 by allAgents

Awards won by Stirling Ackroyd, London SE27 9DJ



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