Stirling Ackroyd
West Norwood & Streatham, London, SE27
4.8/5, 172 reviews
94% recommended
85% sales valuation accuracy
89% sales fee satisfaction
Our West Norwood office opened in October 2016 and joins our network of highly successful South London branches. Beresford Residential has grown to become one of the most successful and highly regarded independent estate agents in South London with a track record of achieving great results for our clients and a ... show more Our West Norwood office opened in October 2016 and joins our network of highly successful South London branches. Beresford Residential has grown to become one of the most successful and highly regarded independent estate agents in South London with a track record of achieving great results for our clients and a strong reputation for professionalism, integrity and customer service. Our offices serve the boroughs of Southwark, Lambeth, Wandsworth, Croydon and Merton and we offer an extensive selection of properties for sale and to let, ranging from studio apartments to large family homes. Our service is built around first class property marketing delivered by a team of qualified and experienced local experts that are dedicated to providing a five star service.

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Latest Reviews

View all Reviews 172
19th Feb 2021
reviewed by 'Joelle Y.'
“Fantastic service by Lee Richardson who is the property consultant . From the start to the end of the consultation process ......”
12th Mar 2020
reviewed by 'Danielle'
“Excellent and prompt service from Lee Richardson and Dannielle Perry (West Norwood and Streatham branch) from initial enquiry, viewing and ......”
31st Jan 2020
reviewed by 'Kimberley'
“Our experience with Beresford Residential was great and Lee was a huge factor in this. He was very personable, professional ......”
17th Dec 2019
reviewed by 'She'miah'
“Amazing property consultant. He was very welcoming and friendly. He explained everything to us and has been great at communicating ......”
31st Aug 2019
reviewed by 'Salvatore'
“Professional, speedy and expedient. All enquiries dealt with promptly and efficiently in a courteous manner.Appointments and correspondence dealt with ......”
25th Jun 2019
reviewed by 'Mike'
“Iain and the team have been excellent throughout a difficult sale in a difficult market, great knowledge and communication throughout....”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
471-473 Norwood Road
West Norwood,London
Greater London
SE27 9DJ
02086559000

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 85% 89% £173,000 £587,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
42 2 70 5 22 1 21 0 7 2
Areas covered
  • SE27
  • SE19
  • SE21
  • SE16
  • SE26
  • SE20
  • SE19
  • SE26
  • SE16
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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“Very friendly and helpful! Great service and contact, always got ......”

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Jun 13,2017
Minithumbup
By: 'Kai'
Jun 13,2017
0 people found
this helpful
Very friendly and helpful! Great service and contact, always got instant updates on the process. Thank you for helping us rent this lovely place!...
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“Massive thank you to Moazam for a brilliant viewing and ......”

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Jun 07,2017
Minithumbup
By: 'Abbie'
Jun 07,2017
1 people found
this helpful
Massive thank you to Moazam for a brilliant viewing and being patient and understanding when coming to putting in offers. SO thrilled with the apartment we managed to secure. Also, big thanks to Jerome for setting the viewing up and letting me know the landlord ...
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Comment on agent fees
Quite expensive fees but thorough
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“Jerome assisted me to find new tenants for my flat. ......”

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May 30,2017
Minithumbup
By: 'Outstanding'
May 30,2017
1 people found
this helpful
Jerome assisted me to find new tenants for my flat. He worked quickly efficient and professionally. He manage to beat two other estate agents in the Streatham area to rent my property. This was extra impressive considering he was the last agent to receive my ...
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“Jerome was very professional and diligent. He was always available ......”

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May 24,2017
Minithumbup
By: 'E'
May 24,2017
1 people found
this helpful
Jerome was very professional and diligent. He was always available to discuss our sale with us. I would recommend him in future....
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Comment on agent fees
Good
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“After we'd had a terrible experience with Barnard Marcus you ......”

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May 22,2017
Minithumbup
By: 'Katy'
May 22,2017
0 people found
this helpful
After we'd had a terrible experience with Barnard Marcus you managed to restore my faith in estate agents assisting us in getting our references moving quickly and coordinating with the landlord of our properly. We appreciate the pace at which you worked to resolve a ...
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Comment on agent fees
More expensive than competitors, however professionalism speaks for itself
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“The team at Beresford are extremely professional. Whenever I've called ......”

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May 19,2017
Minithumbup
By: 'Yvette'
May 19,2017
1 people found
this helpful
The team at Beresford are extremely professional. Whenever I've called the office, I have received a consistently high service from any member of the team that I speak to. I mainly dealt with the Branch Manager Jerome Jackson in regard to a purchase under some ...
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“Having dealt with numerous agents in the past I can ......”

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May 15,2017
Minithumbup
By: 'Mike'
May 15,2017
1 people found
this helpful
Having dealt with numerous agents in the past I can honestly say that Jerome Jackson is the most efficient and helpful agent I have dealt with. He conducted our purchase in the most professional manner and I would have no hesitation in recommending him and ...
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Comment on agent fees
N/A
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“I recently rented out my flat through Beresford, and all ......”

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May 05,2017
Minithumbup
By: 'Vicky'
May 05,2017
0 people found
this helpful
I recently rented out my flat through Beresford, and all the after sales work and admin was done by Matt. He was extremely efficient and knowledgeable, and came back to my emails straight away. He made the whole process seamless and easy. I would not ...
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Comment on agent fees
Good.
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“Both great estate agents . My rental process was smooth and ......”

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May 03,2017
Minithumbup
By: 'Nikkip'
May 03,2017
0 people found
this helpful
Both great estate agents . My rental process was smooth and carefree which is very unusual nowadays! Would highly recommend them both ....
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“I strongly recommend the service of Moazam. He was very ......”

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Apr 15,2017
Minithumbup
By: 'Mariana'
Apr 15,2017
0 people found
this helpful
I strongly recommend the service of Moazam. He was very helpful and friendly, as well he conducted our viewing in a very personal way according ours expectations....
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“Amazing,professional.If it wasn't for Mo, I wouldn't have ......”

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Apr 14,2017
Minithumbup
By: 'Hanan'
Apr 14,2017
0 people found
this helpful
Amazing,professional. If it wasn't for Mo, I wouldn't have registered my property to let with Beresford residential....
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“Having recently dealt with Sam and Iain at Beresford regarding ......”

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Apr 14,2017
Minithumbup
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Iain
By: 'Beth'
Apr 14,2017
0 people found
this helpful
Having recently dealt with Sam and Iain at Beresford regarding a purchase I was extremely impressed by their pro-active and personal approach. Not only were they very efficient in terms of communicating with us, answering the phone, responding to emails and getting information back to ...
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“Great service provided by Moazam. All quick and profesional so ......”

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Apr 13,2017
Minithumbup
By: 'Dan'
Apr 13,2017
0 people found
this helpful
Great service provided by Moazam. All quick and profesional so we are delighted with the service. Also the communication was clear ....
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“Moazam Is highly professional a very good listener and understands ......”

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Apr 13,2017
Minithumbup
By: 'Hanan'
Apr 13,2017
0 people found
this helpful
Moazam Is highly professional a very good listener and understands what his potential clients are looking for. I recommend fully....
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“Great team and perfect service! Highly recommend! Everything was very ......”

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Apr 10,2017
Minithumbup
By: 'Magdalena'
Apr 10,2017
0 people found
this helpful
Great team and perfect service! Highly recommend! Everything was very quick and small problems were very quickly solved! Thank you for your work!...
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Comment on agent fees
Good fees!
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“Matt has been so incredibly helpful throughout the whole process ......”

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Apr 08,2017
Minithumbup
By: 'Lisa'
Apr 08,2017
0 people found
this helpful
Matt has been so incredibly helpful throughout the whole process of renovating the house after bad tenants. He has been very understanding listening to my concerns regarding new tenants ....
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Comment on agent fees
The agents fees are pretty standard .
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“Tufael was excellent from phone to viewing and through the ......”

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Mar 31,2017
Minithumbup
By: 'Pineapple'
Mar 31,2017
0 people found
this helpful
Tufael was excellent from phone to viewing and through the application process. He was open and transparent with all my queries and was quick to respond to my emails. Would highly recommend him....
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Comment on agent fees
The fees were slightly higher than what we saw elsewhere (we had been quoted ‚£420 by other agencies) but we didn't receive the kind of customer service that we have here.
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“From start to finish Jerome was very professional and a ......”

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Mar 29,2017
Minithumbup
By: 'Shakir'
Mar 29,2017
0 people found
this helpful
From start to finish Jerome was very professional and a pleasure to deal with. He took time to understand our needs and always responded to queries quickly and fully. Beresford seem to have a good supply of quality rentals and I would highly recommend using ...
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Comment on agent fees
Fees are average.
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“Good, all went well. Sam is very friendly, fast and ......”

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Mar 29,2017
Minithumbup
By: 'astridsalas'
Mar 29,2017
0 people found
this helpful
Good, all went well. Sam is very friendly, fast and efficient. We had a difficult case but he made it happen....
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“Sam has been extraordinary in achieving a fast letting of ......”

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Mar 21,2017
Minithumbup
By: 'Moises'
Mar 21,2017
1 people found
this helpful
Sam has been extraordinary in achieving a fast letting of my property. He was always fast to respond, patient and polite. Qualities in a service provision that I highly value and made all the difference to me. Thanks to Sam's help snd support I will ...
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“We were shown the property by Sam, he was honest ......”

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Mar 21,2017
Minithumbup
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Iain
By: 'Callum'
Mar 21,2017
1 people found
this helpful
We were shown the property by Sam, he was honest and not forceful or fake. Well informed of the property and area. Very quick and efficient referencing process....
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“An extremely pushy agency who attempt to instill urgency in ......”

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Mar 12,2017
Minithumbdown
By: 'Martin'
Mar 12,2017
0 people found
this helpful
An extremely pushy agency who attempt to instill urgency in buyers from the moment you submit an enquiry! I was encouraged to "offer on this one quickly" before even arranging a viewing slot! When I did book a slot I was told there were several ...
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By: Joseph Laurence
Mar 13, 2017
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Dear Martin, Thank you for your email. I have tried to look into your complaint, however cannot find an applicant registered as 'Martin Carson' on any of our sales databases. Similarly I cannot find any viewing appointments for our SE27 West Norwood branch booked in your name, and none of the SE27 staff members (including Iain) recall conducting a viewing with yourself. If you would like to contact me directly on [email protected] I will happily look into your complaint in fu ...

“I have work with Matt a lot since starting My ......”

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Mar 01,2017
Minithumbup
By: 'Sherne'
Mar 01,2017
0 people found
this helpful
I have work with Matt a lot since starting My Metropolis early last year, i find him to be very efficient and his communication is of a very high standard. As we use you for most of our property lets , we would like you to ...
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Comment on agent fees
no comment
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“Much appreciated to have Matt help me out. Always available ......”

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Feb 25,2017
Minithumbup
By: 'Giuseppe'
Feb 25,2017
0 people found
this helpful
Much appreciated to have Matt help me out. Always available when I had questions and a personable service. My situation with moving out was somewhat stressful but Matt's knowledge and understanding helped the move less stressful than it could of been. All in all I'd ...
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“This was my first time renting a properly and Jerome ......”

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Feb 22,2017
Minithumbup
By: 'Sandy'
Feb 22,2017
0 people found
this helpful
This was my first time renting a properly and Jerome and Matt made the process very easy. There was never a 'hard-sell' and I always felt they were always being honest and upfront with me. All of the team are extremely friendly and professional....
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“Very helpful, always fast with answers about problems or curiosity ......”

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Feb 14,2017
Minithumbup
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Magda
By: 'Alejandra'
Feb 14,2017
1 people found
this helpful
Very helpful, always fast with answers about problems or curiosity about the tenancy, from making an offer to being accepted very quick process. Magda is very friendly, making everything very easy....
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“Very helpful and punctual, from making an offer to being ......”

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Feb 03,2017
Minithumbup
By: 'Happy'
Feb 03,2017
1 people found
this helpful
Very helpful and punctual, from making an offer to being accepted very quick process. Sam was friendly and we would definitely use him again....
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Comment on agent fees
Fees are always a pain but expected, service was efficient.
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“Very good service, helpful with the negotiation and always tring ......”

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Feb 03,2017
Minithumbup
By: 'Nik'
Feb 03,2017
1 people found
this helpful
Very good service, helpful with the negotiation and always tring to accommodate our requests. Very importantly, showed interest after the let had been agreed and did not simply ignored us afterwards....
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Comment on agent fees
In general I think that agent fees are high but I don't think this is specific to this agent
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“Sam is very professional and friendly. Went an extra mile ......”

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Feb 02,2017
Minithumbup
By: 'Sam'
Feb 02,2017
1 people found
this helpful
Sam is very professional and friendly. Went an extra mile helping us outside of standard working hours. Sam promptly answered all of our questions. I couldn't recommend him enough...
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Comment on agent fees
Good
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“Very welcoming, friendly and knowledgeable during the viewing Sam promptly ......”

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Jan 30,2017
Minithumbup
By: 'Alberto'
Jan 30,2017
1 people found
this helpful
Very welcoming, friendly and knowledgeable during the viewing Sam promptly answered all of our questions without forgetting the importance of small details. Sam did everything in his power to secure a highly demanded property for us. He sorted all the required documents even if it ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:53 PM 10/11/2016 by allAgents

Awards won by Stirling Ackroyd, London SE27 9DJ



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