Stirling Ackroyd
Guildford, GU1
4.5/5, 357 reviews
90% recommended
80% sales valuation accuracy
95% sales fee satisfaction
93% lettings valuation accuracy
84% lettings fee satisfaction
Our extensive knowledge of both the Guildford property market and local area positions us to help you with your property buying, selling, renting or letting needs. Stirling Ackroyd Estate Agents Guildford is located on Epsom Road - Guildford.With its charming cobbled high street, beautiful surrounding countryside, fantastic shopping and ... show more Our extensive knowledge of both the Guildford property market and local area positions us to help you with your property buying, selling, renting or letting needs. Stirling Ackroyd Estate Agents Guildford is located on Epsom Road - Guildford.

With its charming cobbled high street, beautiful surrounding countryside, fantastic shopping and dining scene, and excellent transport links, it's little wonder that Guildford has become one of the most sought-after places to live.

Guildford is a large town in the county of Surrey. It is home to the University of Surrey with a medieval castle at its centre.

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Latest Reviews

View all Reviews 357
12th Aug 2020
reviewed by 'Unknown'
“I would give them minus stars if I could. Awful, utterly mind baffled at how anyone would use them. They ......”
6th Mar 2020
reviewed by 'Lene'
“Has been renting through Townsend for couple of years to start with they were good.. However now coming to move ......”
17th Jan 2018
reviewed by 'Mr'
“I recently sold my property through Townends, Guildford.I've not had the best of experiences with estate agents, but felt ......”
18th Dec 2017
reviewed by 'Kent'
“Brilliant information and understanding towards what I need to rent. She had a great knowledge of the surrounding area which ......”
9th Dec 2017
reviewed by 'Szidonia'
“Although we had very little chance to get the house as sharers (we already have been rejected by the landlord ......”
15th Nov 2017
reviewed by 'Topgeear'
“We bought and sold through Townends When we bought Arthur was very accommodating regarding viewings and kept us updated all ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
3-5 Epsom Road
Guildford
Surrey
GU1 3JT
01483 300 700 / 01483 505 535

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 95% £34,500 £718,000
Lettings 93% 84% £480 £3,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
98 6 121 17 57 5 40 1 7 5
Areas covered
  • GU1
  • Central Guildford and the surrounding villages
  • GU2
  • GU3
  • GU4
  • GU5
  • GU6
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
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“Andy was extremely helpful to me with this flat purchase. ......”

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Mar 18,2015
Minithumbup
By: 'Ron'
Mar 18,2015
3 people found
this helpful
Andy was extremely helpful to me with this flat purchase. His advice initially on bringing this particular flat to my attention was invaluable, it cut down many extra viewings of unsuitable properties. His expert local knowledge and advice on letting property was excellent. Extra advice ...
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“We have used Townends' Fully Managed Service to look after ......”

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Mar 18,2015
Minithumbup
By: 'David'
Mar 18,2015
4 people found
this helpful
We have used Townends' Fully Managed Service to look after two rental properties for the last three years and have had very few problems after we got going in 2012. We have had almost no vacant periods and the vetting and quality of the tenants has ...
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Comment on agent fees
Fair for the service that they have provided to date.
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“When first shown the house, we walked through with Craig ......”

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Mar 18,2015
Minithumbdown
By: 'GuildfordTenant'
Mar 18,2015
5 people found
this helpful
When first shown the house, we walked through with Craig and as we were shown the house we clearly asked if it would be professionally cleaned, to which he said yes. We also asked in the washing machine upstairs was a washer/dryer, to which ...
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By: Chris
Mar 18, 2015
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Thank you for your feedback, all of which is extremely valuable. I understand you have now had communication with our Regional Director and any outstanding issues are in the process of being resolved. ...

“The staff of Townends were very helpful, always at the ......”

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Mar 17,2015
Minithumbup
By: 'AdamPalcz'
Mar 17,2015
2 people found
this helpful
The staff of Townends were very helpful, always at the end of a phone call to help with any issues. They went out of their way to ensure that we were able to get the property as well as help us with the paperwork afterwards. ...
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“Ben was a very attentive estate agent and took us ......”

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Mar 17,2015
Minithumbup
By: 'Christina'
Mar 17,2015
2 people found
this helpful
Ben was a very attentive estate agent and took us through every part of the tenancy process patiently. He was good at responding to email enquiries (which helps when we work full time and are unable to take phone calls) and was in regular contact ...
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Comment on agent fees
The agent's fees are very high considering what is required - I think this is the case for all estate agents now but it is nevertheless always a shock to be paying so much for administration.
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“Andy is very helpful in the past few months. He ......”

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Mar 13,2015
Minithumbup
By: 'Zhe'
Mar 13,2015
3 people found
this helpful
Andy is very helpful in the past few months. He answers the queries swiftly and patiently, and it's very pleased to work with him....
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Comment on agent fees
Not like some other agents, Townends does not ask for a ridiculous price when you first approach them. I think their service is excellent and I am satisfied with the fees I paid.
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“The initial response from Townends was professional particularly with the ......”

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Mar 09,2015
Minithumbup
By: 'Abeyfield'
Mar 09,2015
4 people found
this helpful
The initial response from Townends was professional particularly with the care taken with the photos. (Very wide angle used) In a digitial age good photos will at the very least get people through the door which as a landlord is what you want. Given the ...
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“Townends manage 3 lettings on behalf of our small property investment ......”

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Mar 09,2015
Minithumbup
By: 'EMP'
Mar 09,2015
2 people found
this helpful
Townends manage 3 lettings on behalf of our small property investment company. Their service has been almost faultless on renewals, credit control/collections and maintenance and I feel confident in recommending them to prospective landlord customers....
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“I used this company as the guy that valued the ......”

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Nov 11,2014
Minithumbdown
By: 'Mr'
Nov 11,2014
1 people found
this helpful
I used this company as the guy that valued the house was the most straight talking agent out of the three I invited out. It was all based on trust. He was the manager. House sold fast but due to the housing market at the ...
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“Un excellent service que nous avons seulement besoin d'un locataire ......”

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Apr 30,2014
Minithumbup
By: 'Nick'
Apr 30,2014
0 people found
this helpful
Un excellent service que nous avons seulement besoin d'un locataire sur une commission d'intermƒÂ©diaire seule base. Nous allons les utiliser ƒÂ  nouveau dans l'avenir....
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“After 8 painful months dealing with another Guildford agents (hence losing 8 ......”

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Apr 30,2014
Minithumbup
By: 'Cintia'
Apr 30,2014
3 people found
this helpful
After 8 painful months dealing with another Guildford agents (hence losing 8 months of rental income) (can't mention firms name as the director is an old friend!!) we put our house for sale with Townends. WHAT A DIFFERENCE!! The house was sold within 3 weeks, not only that, ...
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“I'm new to the area and previously found the process ......”

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Apr 07,2014
Minithumbup
By: 'tessjmack'
Apr 07,2014
2 people found
this helpful
I'm new to the area and previously found the process of renting daunting and felt overwhelmed by jargon other estate agents used. Bradley made everything so simple and enjoyable. I felt like no request was too much and there was no awkward silences or overselling ...
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“I contacted Townends to enquire about purchasing a property which ......”

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Mar 13,2014
Minithumbdown
By: 'DomF'
Mar 13,2014
0 people found
this helpful
I contacted Townends to enquire about purchasing a property which was on the market for sale for a short period of time but no longer for sale. The member of staff took my details in any case and I told him I was looking for ...
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What agent could do to change your mind?
Turn up to appointments that have been arranged, stop using stereotypical crappy sales tactics which there is no need for.
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“We are first time Landlords and chose Townends to help ......”

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Mar 04,2014
Minithumbup
By: 'Iain'
Mar 04,2014
0 people found
this helpful
We are first time Landlords and chose Townends to help select suitable tenants. Ross Trowbridge helped every step of the way and made a daunting process run very smoothly. Thanks...
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“At first we dealt with Jordan Snell. Things didn't go ......”

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Mar 03,2014
Minithumbup
By: 'Mrs'
Mar 03,2014
0 people found
this helpful
At first we dealt with Jordan Snell. Things didn't go very well to start with. I felt there was a lack of communication. For example, i waited for an email with some forms i was supposed to be receiving on a Saturday morning, come Tuesday ...
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“A guy (didn't get the name, maybe didn't say it) ......”

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Feb 27,2014
Minithumbdown
By: 'YT'
Feb 27,2014
1 people found
this helpful
A guy (didn't get the name, maybe didn't say it) called me up 2014-02-27 around 12 noon, asking for my target and price range. Told him and when saying I would not increase my budget to what he suggested he said there won't be that ...
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What agent could do to change your mind?
Just be a nice person and stop being arrogant! If there are things out there he doesn't know, don't try to convince customers that they don't exist - no one's that easy to fool these days with the internet around! Plus, there are plenty of agencies out there why would I bother using this one?
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“This is my first dealing with Townends Letting service, the ......”

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Feb 20,2014
Minithumbup
By: 'Ben'
Feb 20,2014
1 people found
this helpful
This is my first dealing with Townends Letting service, the service I received was friendly, professional and very effective. Jessica was absolutely outstanding and went the extra mile to ensure I was happy to the to the nth degree; in addition she provided extra professionalism ...
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“With the urgency in getting a tenant in A.S.......”

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Feb 17,2014
Minithumbup
By: 'Janet'
Feb 17,2014
0 people found
this helpful
With the urgency in getting a tenant in A.S.A.P to cover the finances, greatly appreciated Townsend moving so quickly so was not with out a tenant at the property. In all Townsend have done an excellent service since managing the property from 2010....
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“The guys at Townends were endlessly helpful and contactable at ......”

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Feb 14,2014
Minithumbup
By: 'Ian'
Feb 14,2014
0 people found
this helpful
The guys at Townends were endlessly helpful and contactable at any time to talk through any issues I had during the buying process. Friendly and approachable staff who made me feel like I was their only client. Would happily recommend their services to any of ...
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“I used Townends website to search for properties, and once ......”

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Feb 14,2014
Minithumbup
By: 'sashaarmour'
Feb 14,2014
1 people found
this helpful
I used Townends website to search for properties, and once I sent a web query, Charlie Bone was very quick to call me to get details of what I was looking for. He was able to introduce three properties with viewings that same afternoon. I ...
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“I am writing in connection to the service I have ......”

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Feb 10,2014
Minithumbup
By: 'J.'
Feb 10,2014
1 people found
this helpful
I am writing in connection to the service I have received in relation to the sale of my property. The marketing and subsequent sale of the flat was a very lengthy and arduous process, with approx. 40 viewings over a 2 month period, one buyer pulling out ...
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“i was very pleased with craig and charlie , the way ......”

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Jan 30,2014
Minithumbup
By: 'hayley'
Jan 30,2014
1 people found
this helpful
i was very pleased with craig and charlie , the way they treated me! they were onist and loyal and told me everything that i needed to know. they answered all my questions and made sure i was happy!...
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“When looking for a property Townends were on the ball ......”

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Jan 26,2014
Minithumbdown
By: 'Jo-Anne'
Jan 26,2014
0 people found
this helpful
When looking for a property Townends were on the ball and showed me several, I thought that was great. When we found what we wanted however the fees were exhorbitant - it worked out to £700 just to find a flat, other agencies are about £300 to £500, ...
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What agent could do to change your mind?
Been more transparent, charge less fees - ‚£700 is ridiculous. Presented us with a clean flat on moving day and actually repaired faults BEFORE we moved in. We have cracked windows, loose bannister, broken skirtings, broken lace curtain railings & the list continues. Mainly things that a handy man could have easily done within a week. Knowing you are moving into a dirty home with an additional list of things to do on top of the stresses of unpacking was really not pleasant. I sincerely hope that we will not be charged when we move out for these things, Townends please take pride in properties that you manage, I no longer have trust in renting an agency managed property.
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“I can not recommend the sales team enough. Jordan and ......”

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Jan 24,2014
Minithumbup
By: 'Alatty'
Jan 24,2014
0 people found
this helpful
I can not recommend the sales team enough. Jordan and Ryan were so helpful throughout the whole process and supported us as first time buyers. They helped us with all aspects of the sale and were more than happy to go above and beyond for ...
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“Ross was most obliging from the first contact we made. ......”

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Jan 22,2014
Minithumbup
By: 'Di'
Jan 22,2014
0 people found
this helpful
Ross was most obliging from the first contact we made. He is most professional and was there to advise us as this was the first time we were renting in the UK. Since moving in we have seen him a couple of times and he ...
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“The agents in the Aldershot branch were helpful and friendly ......”

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Jan 21,2014
Minithumbup
By: 'Michelle'
Jan 21,2014
0 people found
this helpful
The agents in the Aldershot branch were helpful and friendly and professional. If they could not answer my queries directly they were able to give me relevant names and numbers of people who could help. All of the people who came to view the property ...
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“Charlie was absolutely fantastic and very helpful and friendly. He ......”

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Jan 17,2014
Minithumbup
By: 'S.'
Jan 17,2014
0 people found
this helpful
Charlie was absolutely fantastic and very helpful and friendly. He managed to find me a great place that matched my requirements without spamming me with irrelevant properties and was really helpful with my schedule and my questions. Totally recommend this place....
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“Jessica and Lucinda where absolutely fantastic, really helped my father ......”

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Jan 09,2014
Minithumbup
By: 'Alex'
Jan 09,2014
0 people found
this helpful
Jessica and Lucinda where absolutely fantastic, really helped my father by helping him with forms and were completely efficient with there side of everything. Definitely way above above expectations....
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“Townends came highly recommended to us by a friend in ......”

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Dec 19,2013
Minithumbup
By: 'J'
Dec 19,2013
0 people found
this helpful
Townends came highly recommended to us by a friend in the property industry. We contacted them for a valuation and were pleased when Andy Gearing came out that day. My wife and I got a good feeling as soon as we met Andy and were ...
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“I was very impressed with the professional service I received. ......”

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Dec 18,2013
Minithumbup
By: 'jbrett'
Dec 18,2013
0 people found
this helpful
I was very impressed with the professional service I received. The only constructive feedback I would offer is that I did not know until I was in the property that the lettings agent was not managing the property; I have to contact my landlord directly. ...
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 17/03/2023, 6:04 PM by Ellie Wyatt
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:04 PM 17/03/2023 by Ellie Wyatt

Awards won by Stirling Ackroyd, Guildford GU1 3JT



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