Stirling Ackroyd
Guildford, GU1
4.5/5, 357 reviews
90% recommended
80% sales valuation accuracy
95% sales fee satisfaction
93% lettings valuation accuracy
84% lettings fee satisfaction
Our extensive knowledge of both the Guildford property market and local area positions us to help you with your property buying, selling, renting or letting needs. Stirling Ackroyd Estate Agents Guildford is located on Epsom Road - Guildford.With its charming cobbled high street, beautiful surrounding countryside, fantastic shopping and ... show more Our extensive knowledge of both the Guildford property market and local area positions us to help you with your property buying, selling, renting or letting needs. Stirling Ackroyd Estate Agents Guildford is located on Epsom Road - Guildford.

With its charming cobbled high street, beautiful surrounding countryside, fantastic shopping and dining scene, and excellent transport links, it's little wonder that Guildford has become one of the most sought-after places to live.

Guildford is a large town in the county of Surrey. It is home to the University of Surrey with a medieval castle at its centre.

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Latest Reviews

View all Reviews 357
12th Aug 2020
reviewed by 'Unknown'
“I would give them minus stars if I could. Awful, utterly mind baffled at how anyone would use them. They ......”
6th Mar 2020
reviewed by 'Lene'
“Has been renting through Townsend for couple of years to start with they were good.. However now coming to move ......”
17th Jan 2018
reviewed by 'Mr'
“I recently sold my property through Townends, Guildford.I've not had the best of experiences with estate agents, but felt ......”
18th Dec 2017
reviewed by 'Kent'
“Brilliant information and understanding towards what I need to rent. She had a great knowledge of the surrounding area which ......”
9th Dec 2017
reviewed by 'Szidonia'
“Although we had very little chance to get the house as sharers (we already have been rejected by the landlord ......”
15th Nov 2017
reviewed by 'Topgeear'
“We bought and sold through Townends When we bought Arthur was very accommodating regarding viewings and kept us updated all ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
3-5 Epsom Road
Guildford
Surrey
GU1 3JT
01483 300 700 / 01483 505 535

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 95% £34,500 £718,000
Lettings 93% 84% £480 £3,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
98 6 121 17 57 5 40 1 7 5
Areas covered
  • GU1
  • Central Guildford and the surrounding villages
  • GU2
  • GU3
  • GU4
  • GU5
  • GU6
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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“I bought my buy to let flat through Townends exactly 2 ......”

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Jul 02,2015
Minithumbup
By: 'Miles'
Jul 02,2015
4 people found
this helpful
I bought my buy to let flat through Townends exactly 2 years ago. In this time I have had 2 different tenants which have both stayed for a year. My property suits well funded students who are enrolled in the college near by. On both occasions they ...
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Comment on agent fees
I have negotiated a monthly fee which I am happy with
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“I have received excellent service from Townends, not just this ......”

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Jul 02,2015
Minithumbup
By: 'Pauline'
Jul 02,2015
4 people found
this helpful
I have received excellent service from Townends, not just this year but for a number of years. They have let three of my properties for this year alone. I live in London so it is imperative that I instruct the right agent to handle my ...
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“We had our 1 bed flat with another leading high street ......”

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Jul 02,2015
Minithumbup
By: 'JRR'
Jul 02,2015
3 people found
this helpful
We had our 1 bed flat with another leading high street agent for 4 weeks, we were told they had many viewings but no offers. We moved to Townends and the property had 2 offers and was subsequently let, close to asking price, within 48 hrs. Highly recommend as ...
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“I have been with Townends for a good few years ......”

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Jul 02,2015
Minithumbup
By: 'David'
Jul 02,2015
3 people found
this helpful
I have been with Townends for a good few years now. They are responsive, proactive and their administration teams are on the ball and effective. I am impressed with their effective use of technology (eg digital signatures for contracts) and for going the extra mile ...
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“Very happy with the service we recieved and we were ......”

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Jul 01,2015
Minithumbup
By: 'Kirsty'
Jul 01,2015
5 people found
this helpful
Very happy with the service we recieved and we were kept well informed through our sale. Polite and helpful service....
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“Ivan offered a great service to us. He is very ......”

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Jun 22,2015
Minithumbup
By: 'Gregory'
Jun 22,2015
4 people found
this helpful
Ivan offered a great service to us. He is very professional and has a very good knowledge of the market. Ivan understood our needs and went the extra mile to help us find our property. Throughout the process he was extremely helpful and responsive and ...
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“This was a great service - straightforward and well communicated ......”

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Jun 21,2015
Minithumbup
By: 'JH'
Jun 21,2015
3 people found
this helpful
This was a great service - straightforward and well communicated throughout. I never felt out of touch and always knew things were chased up promptly to keep the process running smoothly. Thank you...
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“We decided to put our flat on the market after ......”

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Jun 16,2015
Minithumbup
By: 'Gilly'
Jun 16,2015
5 people found
this helpful
We decided to put our flat on the market after having been let (through Townends) for 11 years. We were not sure whether to pursue the sale through the Townends sale team but when we talked to James he was reassuring, professional and friendly and also ...
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“James was thoroughly transparent and couldn't do enough for us. ......”

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Jun 14,2015
Minithumbup
By: 'AndyS'
Jun 14,2015
4 people found
this helpful
James was thoroughly transparent and couldn't do enough for us. We were so impressed that we've recommended him to other people who are looking to sell their properties. When James was unavailable, Ivan knew exactly where we were up to with the buying process. Excellent ...
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“James Hay has shown two strengths which in my experience ......”

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Jun 14,2015
Minithumbup
By: 'Stephen'
Jun 14,2015
1 people found
this helpful
James Hay has shown two strengths which in my experience are key to being an effective estate agent. Firstly, he has listened carefully concerning our needs and preferences. Secondly, he has had the patience and application to show us properties which genuinely reflect these. Thank ...
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“Really good guys very efficient. Young and enthusiastic and a ......”

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May 19,2015
Minithumbup
By: 'Simon'
May 19,2015
0 people found
this helpful
Really good guys very efficient. Young and enthusiastic and a pleasure to work with. Have already and will continue to recommend...
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“We just want to say Thank you for all your ......”

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May 19,2015
Minithumbup
By: 'Pernas'
May 19,2015
1 people found
this helpful
We just want to say Thank you for all your help in helping us through selling our first house as well as supporting us selling our second house! We are so grateful and appreciate everything you have done for us! We would highly recommend Townsends ...
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“We would love to give a huge Thank you to ......”

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May 18,2015
Minithumbup
By: 'Pernas'
May 18,2015
3 people found
this helpful
We would love to give a huge Thank you to Townsends in Guildford for helping us sell our first house and helping us sell our second home giving us support throughout the process. We highly recommend Townsends, they are efficient and very professional. We especially ...
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“I'm happy with Townends, they help me to rent a ......”

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May 11,2015
Minithumbup
By: 'Roza'
May 11,2015
0 people found
this helpful
I'm happy with Townends, they help me to rent a house. They made the terms of letting very clear, the communication is good....
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“Having a bad experience of letting, I only wanted to ......”

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May 09,2015
Minithumbup
By: 'Ian'
May 09,2015
0 people found
this helpful
Having a bad experience of letting, I only wanted to sell the property. The Freehold company had a legal issue which inhibited the property sale, in view of this the property was re-let after a period of 12 months being vacant The change in management and ...
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“Whilst looking for a rental property in Camberley, I found ......”

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May 08,2015
Minithumbup
By: 'Polly'
May 08,2015
0 people found
this helpful
Whilst looking for a rental property in Camberley, I found Dave Whittle to be an excellent agent. He was very professional, personable, friendly, helpful and efficient. I could not have asked for a better service. As well as being a tenant I am also about ...
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“Great service from the team at Aldershot, and the head ......”

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May 08,2015
Minithumbup
By: 'Kevin'
May 08,2015
0 people found
this helpful
Great service from the team at Aldershot, and the head office team(I think it was Hayley) Even when there was a small blip they helped and ensured that I was kept informed. I would not hesitate in recommending Townends lettings....
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“We made a very good experiance with Townends, Amilcar was ......”

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May 04,2015
Minithumbup
By: 'Alex'
May 04,2015
1 people found
this helpful
We made a very good experiance with Townends, Amilcar was fantastic advisor, very professional and friendly with high standard of customer service. He demonstrated great understanding of our needs and was able to find just the right property for us. He also supported us a ...
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Comment on agent fees
still too high
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“We were looking for a specific type of property in ......”

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May 04,2015
Minithumbup
By: 'HMarsden'
May 04,2015
3 people found
this helpful
We were looking for a specific type of property in Guildford, and we appreciated Townends' openness and honesty about the availability and suitability of the properties we were looking at....
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“townends guildford has helped us find a home here in ......”

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Apr 28,2015
Minithumbup
By: 'lara'
Apr 28,2015
1 people found
this helpful
townends guildford has helped us find a home here in uk. they have taken us to view properties that match our interests. we are very pleased with the house that we have found. i would have to commend amilcar because even though we had encountered ...
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“Chris Jones was extremely helpful in finding a tenant for ......”

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Apr 28,2015
Minithumbup
By: 'Chris'
Apr 28,2015
3 people found
this helpful
Chris Jones was extremely helpful in finding a tenant for my studio flat in Guildford. He was always there to assist and dealt with problems promptly. I was extremely pleased with the service I received from him and will use him again to find a ...
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Comment on agent fees
Happy with agent's fees.
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“I have been using Townsend in Guildford to let my ......”

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Apr 08,2015
Minithumbup
By: 'Becky'
Apr 08,2015
3 people found
this helpful
I have been using Townsend in Guildford to let my property for over 4 years and generally I am happy with the service provided. The majority of my dealings have been with Chris with regards finding new tenants. It has not always been easy with communication ...
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“If I had to recommend an estate agent in Guildford ......”

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Mar 30,2015
Minithumbup
By: 'Andy'
Mar 30,2015
2 people found
this helpful
If I had to recommend an estate agent in Guildford it would be, without doubt, Townends primarily because of Andy Gearing. He was professional, very proactive and when I was losing heart when a sale fell through - through no fault of the agents - ...
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“Chris inherited a problem from the previous manager and has ......”

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Mar 25,2015
Minithumbup
By: 'Katie'
Mar 25,2015
4 people found
this helpful
Chris inherited a problem from the previous manager and has been nothing but extremely helpful with his time and advice in sorting out the problem and finding me new tenants...
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“townends were excellent. Very friendly and very obliging. I found ......”

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Mar 23,2015
Minithumbup
By: 'Chris'
Mar 23,2015
4 people found
this helpful
townends were excellent. Very friendly and very obliging. I found them very professional and always extremely helpful with any queries I had. to sum up; if I was a landlord I would employ them to manage my property....
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Comment on agent fees
Please see earlier message
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“Townends handled all the details of the tenancy change over ......”

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Mar 23,2015
Minithumbup
By: 'Remote'
Mar 23,2015
2 people found
this helpful
Townends handled all the details of the tenancy change over very professionally. Regular contact with me was kept at all times by both email and phone and all my requests were accommodated. I was unable to be present so this service made the changeover very ...
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“Very rapid in reletting my flat with no void periods. ......”

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Mar 20,2015
Minithumbup
By: 'Matt'
Mar 20,2015
4 people found
this helpful
Very rapid in reletting my flat with no void periods. Good communication and fully inclusive service. Would recommend to landlords....
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“Renting a property through Townends takes the stress out of ......”

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Mar 19,2015
Minithumbup
By: 'Jess'
Mar 19,2015
2 people found
this helpful
Renting a property through Townends takes the stress out of the process. Our lettings negotiator was friendly and professional throughout. He had answers to all our questions and did not hurry us around the property before we had seen everything we wanted to see. When ...
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“Amilcar have been great in assisting us in giving information ......”

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Mar 18,2015
Minithumbup
By: 'bryan'
Mar 18,2015
2 people found
this helpful
Amilcar have been great in assisting us in giving information regarding the house that we are currently on right now and we are very happy with the house. He is very approachable and he very kind. Great job Townends!...
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“They were very prompt in my request of a house ......”

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Mar 18,2015
Minithumbup
By: 'Nikki'
Mar 18,2015
2 people found
this helpful
They were very prompt in my request of a house visit, which just surprise me because it seems difficult to reach other lettings in this kind of matter. Amilcar, our agent, was very accommodating, especially when he help us locate the house even if it ...
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 17/03/2023, 6:04 PM by Ellie Wyatt
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:04 PM 17/03/2023 by Ellie Wyatt

Awards won by Stirling Ackroyd, Guildford GU1 3JT



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