Stirling Ackroyd
Guildford, GU1
4.5/5, 357 reviews
90% recommended
80% sales valuation accuracy
95% sales fee satisfaction
93% lettings valuation accuracy
84% lettings fee satisfaction
Our extensive knowledge of both the Guildford property market and local area positions us to help you with your property buying, selling, renting or letting needs. Stirling Ackroyd Estate Agents Guildford is located on Epsom Road - Guildford.With its charming cobbled high street, beautiful surrounding countryside, fantastic shopping and ... show more Our extensive knowledge of both the Guildford property market and local area positions us to help you with your property buying, selling, renting or letting needs. Stirling Ackroyd Estate Agents Guildford is located on Epsom Road - Guildford.

With its charming cobbled high street, beautiful surrounding countryside, fantastic shopping and dining scene, and excellent transport links, it's little wonder that Guildford has become one of the most sought-after places to live.

Guildford is a large town in the county of Surrey. It is home to the University of Surrey with a medieval castle at its centre.

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Latest Reviews

View all Reviews 357
12th Aug 2020
reviewed by 'Unknown'
“I would give them minus stars if I could. Awful, utterly mind baffled at how anyone would use them. They ......”
6th Mar 2020
reviewed by 'Lene'
“Has been renting through Townsend for couple of years to start with they were good.. However now coming to move ......”
17th Jan 2018
reviewed by 'Mr'
“I recently sold my property through Townends, Guildford.I've not had the best of experiences with estate agents, but felt ......”
18th Dec 2017
reviewed by 'Kent'
“Brilliant information and understanding towards what I need to rent. She had a great knowledge of the surrounding area which ......”
9th Dec 2017
reviewed by 'Szidonia'
“Although we had very little chance to get the house as sharers (we already have been rejected by the landlord ......”
15th Nov 2017
reviewed by 'Topgeear'
“We bought and sold through Townends When we bought Arthur was very accommodating regarding viewings and kept us updated all ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
3-5 Epsom Road
Guildford
Surrey
GU1 3JT
01483 300 700 / 01483 505 535

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 95% £34,500 £718,000
Lettings 93% 84% £480 £3,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
98 6 121 17 57 5 40 1 7 5
Areas covered
  • GU1
  • Central Guildford and the surrounding villages
  • GU2
  • GU3
  • GU4
  • GU5
  • GU6
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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“Supportive and accurate with his estimation of the rent. Follow ......”

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Jul 30,2015
Minithumbup
By: 'Spyros'
Jul 30,2015
6 people found
this helpful
Supportive and accurate with his estimation of the rent. Follow my instructions in selecting the right tenant for me. Good negotiator and very responsive.Nice doing business with him and his team....
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Comment on agent fees
Reduced fees for landlords with a number of properties and giving the first 3 weeks exclusivity to find tenants. Many of us will go for this type of service, as you know the market is very competitive especially now with the services and platforms exist for the landlords to act on their own as agents.
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“Good and they were able to sort out everything. We ......”

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Jul 30,2015
Minithumbup
By: 'Joe'
Jul 30,2015
6 people found
this helpful
Good and they were able to sort out everything. We messed about a bit with the first offer we put in and pulled out at the last minute, but they were able to go back to the landlord and convince them to accept a second ...
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Comment on agent fees
Ok fees but quite a lot more than most other local agents, and unsure as to why..
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“I recently secured a 1 bedroom flat to rent with the ......”

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Jul 26,2015
Minithumbup
By: 'Clare'
Jul 26,2015
7 people found
this helpful
I recently secured a 1 bedroom flat to rent with the Guildford branch of Townends. I found the staff I worked with to be very friendly and helpful, especially as they negotiated my monthly rent amount down to a level I could (just about) afford....
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Comment on agent fees
I was definitely satisfied with the fees I paid through this agent. The monthly rent amount for my flat was initially quite a way over my budget, but I knew the flat itself was right for me. I took my dilemma back to Townends, and after a little negotiation between them, my landlord and myself, they had secured the flat for me at a rent amount of ‚£25pcm less than the asking price. Given that this was still over my initial budget, they also waivered the referencing fees for me (‚£60), and although they didn't promise me free referencing in writing, they honoured their word. I wouldn't say that the other fees (deposit, admin fees, etc) were cheap, (although the deposit obviously depends on the property), but I would certainly say that they are competitive, and no higher than would be expected.
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“I received excellent service from James and Ivan. They were ......”

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Jul 24,2015
Minithumbup
By: 'Mrs'
Jul 24,2015
11 people found
this helpful
I received excellent service from James and Ivan. They were both extremely professional and have a very customer friendly attitude. They communicated with me throughout the sale process, and were both polite and charming on the telephone. James in particular, put in that 'extra effort' ...
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“Thank you both very much for all your help in ......”

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Jul 23,2015
Minithumbup
By: 'Ben'
Jul 23,2015
0 people found
this helpful
Thank you both very much for all your help in finding this property for us. Look forward to dealing with you in the future. Thanks Ben...
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“Both Chris and Amilcar were very proffesional and courteous. They ......”

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Jul 20,2015
Minithumbup
By: 'Chris'
Jul 20,2015
11 people found
this helpful
Both Chris and Amilcar were very proffesional and courteous. They had my flat rented out exceptionally quickly and for more than the going market rate. They worked very hard for me and i will continue to use townends as my letting agents in the future. ...
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“I have been a landlord with property in Guildford over ......”

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Jul 20,2015
Minithumbup
By: 'Holmes'
Jul 20,2015
10 people found
this helpful
I have been a landlord with property in Guildford over the last 10 years. Throughout this time I have used Townends Estate Agents. The staff are always extremely professional and I can rest assured that I have the back-up, resources and advice when I need it ...
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“I am a first-time landlady. Chris has been very helpful. ......”

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Jul 19,2015
Minithumbup
By: 'Karen'
Jul 19,2015
7 people found
this helpful
I am a first-time landlady. Chris has been very helpful. He is easy to contact and quickly responds to any queries....
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Comment on agent fees
It would be preferred if there were no extra admin fees on top of the lettings fees.
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“Very helpful, when ever i needed anything clarified there was ......”

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Jul 18,2015
Minithumbup
By: 'zsn13'
Jul 18,2015
8 people found
this helpful
Very helpful, when ever i needed anything clarified there was always help. as well as a efficient and easy to go through process....
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“Managed to find a brilliant property located right where we ......”

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Jul 18,2015
Minithumbup
By: 'lloyd'
Jul 18,2015
8 people found
this helpful
Managed to find a brilliant property located right where we wanted it and when I said moving asap they were on the ball with that. Managed to get me from seeing the property to the key handover in under a week with no problems and ...
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Comment on agent fees
compared to some of the high street agents than we visited the agents fees were reasonable and didn't make you feel conned.
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“Had a great experience using Townends and Ivan. His communication ......”

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Jul 15,2015
Minithumbup
By: 'James'
Jul 15,2015
7 people found
this helpful
Had a great experience using Townends and Ivan. His communication was first class, offering feedback after viewings or chasing up potential buyers. Any problems Ivan acted swiftly and professionally. Excellent service. Will recommend....
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“Found high quality tenants very quickly indeed. As a landlord ......”

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Jul 14,2015
Minithumbup
By: 'rbsurrey'
Jul 14,2015
6 people found
this helpful
Found high quality tenants very quickly indeed. As a landlord the whole process was for me effortless and they kept me informed all the way through right through to the new tenant move in date....
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“Kathleen was very helpful and pro-active in trying to find ......”

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Jul 14,2015
Minithumbup
By: 'Active'
Jul 14,2015
7 people found
this helpful
Kathleen was very helpful and pro-active in trying to find a property for my company to rent, she emailed and phoned if anything became available and soon found something suitable....
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“Was very impressed with the professional manner in which this ......”

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Jul 11,2015
Minithumbup
By: 'I'
Jul 11,2015
6 people found
this helpful
Was very impressed with the professional manner in which this office found a suitable tenant. Also with the consistency of communication, so often not seen. Well done....
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“Positive experience, accurate, fast, operative. One moment was a lack ......”

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Jul 10,2015
Minithumbup
By: 'Priit'
Jul 10,2015
6 people found
this helpful
Positive experience, accurate, fast, operative. One moment was a lack of communications, but it was quickly solved by other colleagues....
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Comment on agent fees
Since I´m coming from country where such fees are unthinkable, then it was quite unpleasant surprise. I do not it is fair.
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“Chris was a great help in getting our property let. ......”

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Jul 10,2015
Minithumbup
By: 'Guy'
Jul 10,2015
6 people found
this helpful
Chris was a great help in getting our property let. We had it on the market with another agent with little success. Within 24 hours, Chris had lined up tenants and agreed the asking rent. Good service and we would use Chris and Townends again....
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“Townends were very enthusiatic to show propeties based on our ......”

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Jul 10,2015
Minithumbup
By: 'Shivangi'
Jul 10,2015
5 people found
this helpful
Townends were very enthusiatic to show propeties based on our needs and budget. A really helpful staff which does which listens to the customer well instead of just making them run to different sites....
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“They were helpful, patient and pro-active and listened to my ......”

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Jul 09,2015
Minithumbup
By: 'Barbara'
Jul 09,2015
6 people found
this helpful
They were helpful, patient and pro-active and listened to my reasons for selecting specific tenants. Sometimes information was not passed from one person to another and their centralised accounts department did not initially receive all of the correct information. Any problems were, however, dealt with ...
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Comment on agent fees
I would have liked to know what the tenant is being charged.
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“Townends found professional tenants very quickly and Chris kept me ......”

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Jul 09,2015
Minithumbup
By: 'Mrs'
Jul 09,2015
5 people found
this helpful
Townends found professional tenants very quickly and Chris kept me updated the whole time. They provided helpful advice on current rent levels and have a good system to do background checks on prospective tenants....
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“Amilcar was extremely patient and helpful. I never had to ......”

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Jul 09,2015
Minithumbup
By: 'Jagan'
Jul 09,2015
5 people found
this helpful
Amilcar was extremely patient and helpful. I never had to follow him up for my queries; which were all resolved almost immediately....
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Comment on agent fees
The initial admin fees was little high, but towends were considerate of my request and brought it down. The whole process was very professional.
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“The agency has been very professional and carried out its ......”

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Jul 09,2015
Minithumbup
By: 'Martin'
Jul 09,2015
5 people found
this helpful
The agency has been very professional and carried out its duties as per the contract. I have always found them to be helpful and ready to respond to any request in a positive way. The staff are friendly and polite in their communication....
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Comment on agent fees
The fees are suitable for the services provided and I have never felt overcharged or short changed in any way.
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“Chris Jones and his team have been most helpful, they ......”

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Jul 07,2015
Minithumbup
By: 'OK'
Jul 07,2015
5 people found
this helpful
Chris Jones and his team have been most helpful, they found a new tenant for me very fast, this year. Their administrative back-up in Chertsey appears to have undergone quite an up-grade, as I have been experiencing far swifter responses to inquiries/requests and better ...
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Comment on agent fees
Fair.
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“I was introduced to this property by Mr Craig Richards. ......”

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Jul 06,2015
Minithumbup
By: 'V'
Jul 06,2015
4 people found
this helpful
I was introduced to this property by Mr Craig Richards. The property met my requirements and Lucinda Bale and Craig from Townends were kind enough to sort out all the paper work with property. Also whenever there has been any querry with regards to this ...
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“Chris was the primary agent used at Townends Guildford to ......”

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Jul 05,2015
Minithumbup
By: 'John'
Jul 05,2015
4 people found
this helpful
Chris was the primary agent used at Townends Guildford to let our property. He was efficient, courteous and found the type of tenants that I required. Will be planning to use Townends and Chris again in the future....
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“They did not give me any of the details I ......”

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Jul 05,2015
Minithumbdown
By: 'Dringy'
Jul 05,2015
0 people found
this helpful
They did not give me any of the details I asked. We only received one set of keys and we have yet to be refunded for the other set. We were promised a garage but any attempt to find the location of the garage has ...
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What agent could do to change your mind?
Please be more helpful and prompt (as in actually get back to customers) when dealing with them.
Attached Filesnbsp;
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By: Townends
Jul 15, 2015
View all comments (1)
Thank you for your comments. Your feedback is important to Townends so that we can improve our service. Please email us your contact details to [email protected] so that we can investigate and resolve this matter. Thank you. ...

“Good initial setting up although a lot of effort was ......”

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Jul 04,2015
Minithumbup
By: 'Michael'
Jul 04,2015
1 people found
this helpful
Good initial setting up although a lot of effort was required by me thus far to get issues sorted with the apartment. e.g. Getting new oven fitted, doors fixed, light fixtures fixed, kitchen is still not properly cleaned, etc...
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“Very efficient Estate agent. Nice and helpful. They managed to ......”

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Jul 04,2015
Minithumbup
By: 'anna'
Jul 04,2015
4 people found
this helpful
Very efficient Estate agent. Nice and helpful. They managed to find good tenants very quickly. Pleasant on the phone. Treat customers with respect and truthful to their words....
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“I have just given them the whole letting agency from ......”

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Jul 04,2015
Minithumbup
By: 'M.Watkinson'
Jul 04,2015
3 people found
this helpful
I have just given them the whole letting agency from just collecting the rent and find them so helpful and very reliable....
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“I would recommend Townends Guildford. Professional, punctual and pleasant to ......”

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Jul 04,2015
Minithumbup
By: 'GR'
Jul 04,2015
4 people found
this helpful
I would recommend Townends Guildford. Professional, punctual and pleasant to deal with throughout. I had very little time to secure a rental property, and their approachability and straightforwardness was much appreciated. Communications overall very good. The only hiccup in the whole process was their initially ...
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“Very professional service. Have found a good tenant for my ......”

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Jul 04,2015
Minithumbup
By: 'Cliff'
Jul 04,2015
4 people found
this helpful
Very professional service. Have found a good tenant for my flat at a good price. Process of signing also all computerised and works well. Competitive fees compared to other agencies. Always available for answering questions and advice. Overall very happy....
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 17/03/2023, 6:04 PM by Ellie Wyatt
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:04 PM 17/03/2023 by Ellie Wyatt

Awards won by Stirling Ackroyd, Guildford GU1 3JT



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