Stirling Ackroyd
Guildford, GU1
4.5/5, 357 reviews
90% recommended
80% sales valuation accuracy
95% sales fee satisfaction
93% lettings valuation accuracy
84% lettings fee satisfaction
Our extensive knowledge of both the Guildford property market and local area positions us to help you with your property buying, selling, renting or letting needs. Stirling Ackroyd Estate Agents Guildford is located on Epsom Road - Guildford.With its charming cobbled high street, beautiful surrounding countryside, fantastic shopping and ... show more Our extensive knowledge of both the Guildford property market and local area positions us to help you with your property buying, selling, renting or letting needs. Stirling Ackroyd Estate Agents Guildford is located on Epsom Road - Guildford.

With its charming cobbled high street, beautiful surrounding countryside, fantastic shopping and dining scene, and excellent transport links, it's little wonder that Guildford has become one of the most sought-after places to live.

Guildford is a large town in the county of Surrey. It is home to the University of Surrey with a medieval castle at its centre.

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Latest Reviews

View all Reviews 357
12th Aug 2020
reviewed by 'Unknown'
“I would give them minus stars if I could. Awful, utterly mind baffled at how anyone would use them. They ......”
6th Mar 2020
reviewed by 'Lene'
“Has been renting through Townsend for couple of years to start with they were good.. However now coming to move ......”
17th Jan 2018
reviewed by 'Mr'
“I recently sold my property through Townends, Guildford.I've not had the best of experiences with estate agents, but felt ......”
18th Dec 2017
reviewed by 'Kent'
“Brilliant information and understanding towards what I need to rent. She had a great knowledge of the surrounding area which ......”
9th Dec 2017
reviewed by 'Szidonia'
“Although we had very little chance to get the house as sharers (we already have been rejected by the landlord ......”
15th Nov 2017
reviewed by 'Topgeear'
“We bought and sold through Townends When we bought Arthur was very accommodating regarding viewings and kept us updated all ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
3-5 Epsom Road
Guildford
Surrey
GU1 3JT
01483 300 700 / 01483 505 535

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 95% £34,500 £718,000
Lettings 93% 84% £480 £3,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
98 6 121 17 57 5 40 1 7 5
Areas covered
  • GU1
  • Central Guildford and the surrounding villages
  • GU2
  • GU3
  • GU4
  • GU5
  • GU6
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS
Rankings
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Letting agents
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“Richard was very helpful in finding me a new property ......”

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Sep 08,2015
Minithumbup
By: 'pauline'
Sep 08,2015
0 people found
this helpful
Richard was very helpful in finding me a new property to rent, he went out of his way at all times, he contacted me when he said he was going to and gave me all the information i needed and kept me up to date ...
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“Chris and his team are responsible for the letting out ......”

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Sep 08,2015
Minithumbup
By: 'Stephen'
Sep 08,2015
4 people found
this helpful
Chris and his team are responsible for the letting out of several of my properties. They are extremely knowledge about the greater Guildford area regularly giving me proactive advice on the state of the local market . They always manage too get my properties rented out ...
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Comment on agent fees
I negotiated fees at a reasonable level due to multiple properties
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“Estate agent was very helpful. She answered all of our ......”

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Sep 08,2015
Minithumbup
By: 'Harry'
Sep 08,2015
6 people found
this helpful
Estate agent was very helpful. She answered all of our questions and made sure we knew that the property would go to another tenant very soon if we didn't put an offer forward. Without this information, we may have waited too long and missed the ...
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Comment on agent fees
I think it was reasonable considering the value of the flat.
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“Chris and Amilcar were exteremly helpful . They assisted in various ......”

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Sep 08,2015
Minithumbup
By: 'Homam'
Sep 08,2015
4 people found
this helpful
Chris and Amilcar were exteremly helpful . They assisted in various matters from finding the tenants to helping get fridge and washing machine delivered to the house. This was extermely helpful since I live abroad. I had to put full trust in Chris and Amilcar. Not ...
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Comment on agent fees
The extra charges meant that I was not left with any of the first months rent. This excludes the commission itself.
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“Started off quite well however the service following agreeing to ......”

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Sep 01,2015
Minithumbdown
By: 'Kate'
Sep 01,2015
0 people found
this helpful
Started off quite well however the service following agreeing to take the property has been poor and quite disorganised. Didn't receive replies to many emails and had to chase, and very little/poor information provided upon moving in. Generally quite disappointed and have unfortunately been ...
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What agent could do to change your mind?
- We were told it would be possible to measure up and the agency said this wouldn't be a problem. I emailed twice and rang twice before anyone came back to me. Once the appointment was set up it was for the wrong time, I never received a call back to re-arrange or apologise. - We kept being sent multiple contracts to sign on line (even after signing) and there was no explanation as to why. - The morning we went to collect the keys we were sat waiting for nearly an hour in the office as terms still weren't agreed with the landlord and the agent was stressed and a bit short with us. As a tenant this wasn't our issue and obviously didn't leave us with a great impression. - We were just handed two keys and told to go, nothing was at the house and when I asked if we needed to know anything about the house we were just told no. The back door keys also weren't where we were told. - a 50 page inventory was emailed to us and we were told it could not be posted. We had just moved in and no access to a printer, how we were supposed to comment on 50 pages on email?. After asking again it was eventually posted to us a week later. - the washing machine broke on Saturday so I contacted the agency. On Tuesday morning I had to contact the agency again as I still hadn't heard anything.
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“As a foreigner relocating with his family in the UK ......”

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Aug 27,2015
Minithumbup
By: 'JGF'
Aug 27,2015
6 people found
this helpful
As a foreigner relocating with his family in the UK I found the end-to-end process very straightforward. Everything was clearly explained from the very beginning and the agent and his colleagues when absent kindly answered all our queries - and there were quite a few! ...
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“Very Bad Service. For solve any issue at least taking 10......”

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Aug 25,2015
Minithumbdown
By: 'Vipul'
Aug 25,2015
0 people found
this helpful
Very Bad Service. For solve any issue at least taking 10days. Nobody is going to listen if tenant has any problem in house. Taking too much fees. Even In the initial form its mention that the admin fee cost includes the VAT but they will ...
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What agent could do to change your mind?
Admin fees it was mentioned in the form it includes the VAT, but after finalise the house they charged the VAT separately.
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By: Townends
Sep 21, 2015
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Sorry to hear this. Please email [email protected] with your full name and contact details, and any further information that may help (branch etc), and we'll look into this for you. Many thanks. ...

“I can't find anything positive to write about my experience ......”

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Aug 25,2015
Minithumbdown
By: 'Lee'
Aug 25,2015
2 people found
this helpful
I can't find anything positive to write about my experience with Townends. From the very first time that I engaged with them to assist me with finding a suitable property, through to completion and picking up the keys from their Aldershot-based office they lacked basic ...
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Comment on agent fees
As mentioned above. No value for money.
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By: Townends
Sep 21, 2015
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Sorry to hear this. Please email [email protected] with your full name and contact details, and any further information that may help, and we'll investigate this. Your feedback is very important to us as we are always looking at ways to improve our service. Many thanks. ...

“They were consistently excellent from start to finish. I was ......”

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Aug 25,2015
Minithumbup
By: 'Bianca'
Aug 25,2015
9 people found
this helpful
They were consistently excellent from start to finish. I was very pleased with how professional yet friendly they were though out and made our selves feel important and a priority to them. They were on the ball with getting the viewings in and finding a ...
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By: Guy Hodge
Aug 26, 2015
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Dear Miss Harmer, Thank you very much indeed for such a lovely and positive review about James and Ivan. They both thoroughly enjoyed dealing with you and selling your home for you. We wish you every happiness in your new home. Kind regards, Guy Hodge Local Director at Townends Guildford [email protected] ...

“Always very polite and professional during the lettings procedure and ......”

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Aug 25,2015
Minithumbup
By: 'Malgorzata'
Aug 25,2015
0 people found
this helpful
Always very polite and professional during the lettings procedure and nothing seemed too much trouble for them. We were and are kept informed at all times. Would recommend Townends to all our friends....
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“I cannot fault my dealings with Chris Jones. He was ......”

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Aug 24,2015
Minithumbup
By: 'J'
Aug 24,2015
7 people found
this helpful
I cannot fault my dealings with Chris Jones. He was professional, helpful and thorough throughout the process of letting out my house in Guildford. I felt confident that I could approach him and he would give me an honest appraisal of matters....
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“The process end to end with Chris was trouble free ......”

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Aug 24,2015
Minithumbup
By: 'nick'
Aug 24,2015
6 people found
this helpful
The process end to end with Chris was trouble free and efficient with all parties wanting quick resolution, we were able to complete the transaction quickly ans speedily and are delighted with our new home...
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Comment on agent fees
Fees were fair for the property and it's location - we specifically wanted to be close to the town centre and train station so understood there may well be a slight premium
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“Amilca and Chris were extremely professional in the management and ......”

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Aug 17,2015
Minithumbup
By: 'Andrew'
Aug 17,2015
9 people found
this helpful
Amilca and Chris were extremely professional in the management and letting of my property. They screened the candidates thoroughly and only introduced prospective tenants that were with the means to satisfy my rental requirements. Whilst the paperwork and contracts were slow in coming through I ...
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“As a prospective tenant moving from Glasgow to Guildford the ......”

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Aug 17,2015
Minithumbup
By: 'M'
Aug 17,2015
8 people found
this helpful
As a prospective tenant moving from Glasgow to Guildford the prospect of trying to find a flat at such long distance was a daunting one. The staff at Townends, in particular Amilcar and Chris were very helpful and friendly. They were also very good about ...
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“Townends were extremely helpful in the process of finding a ......”

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Aug 16,2015
Minithumbup
By: 'Jo'
Aug 16,2015
8 people found
this helpful
Townends were extremely helpful in the process of finding a tenant for my flat in Guildford. They always responded to queries in a timely manner and were very approachable. I found the whole process much smoother than my previous experience with other agents. They suggested ...
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“I found the service friendly and helpful, almost all queries ......”

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Aug 16,2015
Minithumbup
By: 'ABerrow'
Aug 16,2015
10 people found
this helpful
I found the service friendly and helpful, almost all queries that I had were answered quickly and Chris and Kathleen were incredibly respectful and easy to speak to (very different from the other letting agents I have dealt with in Guildford). The only query I ...
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“They have proved very patient in dealing with an unusual ......”

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Aug 16,2015
Minithumbup
By: 'TenantAnon.'
Aug 16,2015
8 people found
this helpful
They have proved very patient in dealing with an unusual client and have helped me through the difficult process of settling in a foreign country....
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“I found Townends a professional and highly communicative agency to ......”

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Aug 16,2015
Minithumbup
By: 'J'
Aug 16,2015
5 people found
this helpful
I found Townends a professional and highly communicative agency to deal with. They were reliable, polite and focused in successfully finding me a tenant for my 1 bed roomed flat in Guildford. They proved to be thorough and yet fast in finding a tenant in less ...
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“What marks Townends Guildford office out from other agents is ......”

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Aug 15,2015
Minithumbup
By: 'Mrs.'
Aug 15,2015
6 people found
this helpful
What marks Townends Guildford office out from other agents is their communication. The staff, led by Chris Jones are very good at keeping you informed and were swift and efficient at finding a new tenant when my previous tenant moved on....
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“Better experience than other letting agents. Sometimes slow on getting ......”

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Aug 15,2015
Minithumbup
By: 'Laura'
Aug 15,2015
8 people found
this helpful
Better experience than other letting agents. Sometimes slow on getting back to us or not passing information on. No explanation of the tenancy procedure, had to contact to ask if we needed to do anything because no contact from them after offer accepted. Automated email ...
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“The staff at Townends have been really helpful and friendly ......”

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Aug 15,2015
Minithumbup
By: 'Chrissie'
Aug 15,2015
7 people found
this helpful
The staff at Townends have been really helpful and friendly throughout the process and have gone above and beyond to help us get the property we really wanted. They were realistic and genuine when helping us put in offers to the landlord and we are ...
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“James and Ivan dealt with the sale of our property ......”

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Aug 14,2015
Minithumbup
By: 'M.R.Bishop'
Aug 14,2015
5 people found
this helpful
James and Ivan dealt with the sale of our property in a calm and professional manner . They were polite and helpful to us and our buyers at all times and kept us updated at each step . This allowed us to have a stress-free sale , in ...
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By: Guy Hodge
Aug 15, 2015
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Dear Mr & Mrs Bishop, Thank you very much indeed for commenting on the service you received from James and Ivan. I am delighted that you were happy and wish you all the best in your new home. Thank you again. ...

“Paul and his team were fantastic from the moment they ......”

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Aug 11,2015
Minithumbup
By: 'Richard'
Aug 11,2015
0 people found
this helpful
Paul and his team were fantastic from the moment they walked through the door to value my property. Clearly understanding the market, providing an extremely accurate valuation (they achieved the asking price) and being very proactive in their approach to marketing, viewings and creating a ...
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“Thank you very much for all the effort you put ......”

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Aug 06,2015
Minithumbup
By: 'Stephen'
Aug 06,2015
10 people found
this helpful
Thank you very much for all the effort you put in regards to selling our property, we were very happy with how you helped us by making extra phone calls to chase things along. We thought James Hay was especially efficient at his job and ...
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By: Guy Hodge
Aug 07, 2015
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Dear Mr Clunie and Ms Green, Thank you very much indeed for taking the time to post positive feedback about Townends and about James in particular on the AllAgents site. Thank you also for your kind comments - they are really appreciated. Kind regards, ...

“I have always found Townends to be very efficient in ......”

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Aug 06,2015
Minithumbup
By: 'Andrew'
Aug 06,2015
7 people found
this helpful
I have always found Townends to be very efficient in renting out my property and achieving an acceptable rent. They have been excellent in vetting the tenants to find appropriate people and it has always been hassle free....
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“Chris Jones was very responsive in my dealings with him, ......”

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Aug 06,2015
Minithumbup
By: 'S'
Aug 06,2015
5 people found
this helpful
Chris Jones was very responsive in my dealings with him, and I feel he made a good effort to negotiate effectively with the landlord on our behalf and to push the process along quickly. The property was not cleaned and prepared for our arrival as ...
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Comment on agent fees
Townends' agency fees were 75% higher than Seymours which we used one year previously, so they struck us as quite high. We don't feel we received anything in the level of service which would justify this higher fee - if anything, the Seymours property we moved into was much better prepared for arrival.
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“James Hay was thoroughly professional throughout the process.He was ......”

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Aug 04,2015
Minithumbup
By: 'Hugh'
Aug 04,2015
9 people found
this helpful
James Hay was thoroughly professional throughout the process. He was very knowledgeable concerning the property, the surrounding area and the potential the property offers for improvement. He kept us in the loop at all times, and did a great job liaising with the vendor. All ...
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“I was a first time buyer so I didn't have ......”

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Aug 02,2015
Minithumbup
By: 'Amy'
Aug 02,2015
10 people found
this helpful
I was a first time buyer so I didn't have a clue what I was doing but found james helped me and explained everything step by step to me. Very friendly and easy to get in contact with if you have a question....
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By: Guy Hodge
Aug 03, 2015
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Dear Amy, Thank you very much indeed for taking the time to review my firm and James and Ivan in particular. Really appreciated. Kind regards, Guy Hodge Local Director Townends ...

“My experience was extremely good with Townsend, once in conversation ......”

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Jul 31,2015
Minithumbup
By: 'Richard'
Jul 31,2015
10 people found
this helpful
My experience was extremely good with Townsend, once in conversation with them they quickly took details of my requirements and found the perfect place in the perfect location for me. After which they acted quickly in negotiations with the landlord and arranged everything for me....
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“Excellent professional service would definitely use again, found Chris to ......”

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Jul 31,2015
Minithumbup
By: 'DB'
Jul 31,2015
8 people found
this helpful
Excellent professional service would definitely use again, found Chris to be very proactive and honest with feedback given. Overall happy to recommend to others...
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Comment on agent fees
Fair for service provided
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 17/03/2023, 6:04 PM by Ellie Wyatt
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:04 PM 17/03/2023 by Ellie Wyatt

Awards won by Stirling Ackroyd, Guildford GU1 3JT



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