Stirling Ackroyd
Guildford, GU1
4.5/5, 357 reviews
90% recommended
80% sales valuation accuracy
95% sales fee satisfaction
93% lettings valuation accuracy
84% lettings fee satisfaction
Our extensive knowledge of both the Guildford property market and local area positions us to help you with your property buying, selling, renting or letting needs. Stirling Ackroyd Estate Agents Guildford is located on Epsom Road - Guildford.With its charming cobbled high street, beautiful surrounding countryside, fantastic shopping and ... show more Our extensive knowledge of both the Guildford property market and local area positions us to help you with your property buying, selling, renting or letting needs. Stirling Ackroyd Estate Agents Guildford is located on Epsom Road - Guildford.

With its charming cobbled high street, beautiful surrounding countryside, fantastic shopping and dining scene, and excellent transport links, it's little wonder that Guildford has become one of the most sought-after places to live.

Guildford is a large town in the county of Surrey. It is home to the University of Surrey with a medieval castle at its centre.

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Latest Reviews

View all Reviews 357
12th Aug 2020
reviewed by 'Unknown'
“I would give them minus stars if I could. Awful, utterly mind baffled at how anyone would use them. They ......”
6th Mar 2020
reviewed by 'Lene'
“Has been renting through Townsend for couple of years to start with they were good.. However now coming to move ......”
17th Jan 2018
reviewed by 'Mr'
“I recently sold my property through Townends, Guildford.I've not had the best of experiences with estate agents, but felt ......”
18th Dec 2017
reviewed by 'Kent'
“Brilliant information and understanding towards what I need to rent. She had a great knowledge of the surrounding area which ......”
9th Dec 2017
reviewed by 'Szidonia'
“Although we had very little chance to get the house as sharers (we already have been rejected by the landlord ......”
15th Nov 2017
reviewed by 'Topgeear'
“We bought and sold through Townends When we bought Arthur was very accommodating regarding viewings and kept us updated all ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
3-5 Epsom Road
Guildford
Surrey
GU1 3JT
01483 300 700 / 01483 505 535

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 95% £34,500 £718,000
Lettings 93% 84% £480 £3,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
98 6 121 17 57 5 40 1 7 5
Areas covered
  • GU1
  • Central Guildford and the surrounding villages
  • GU2
  • GU3
  • GU4
  • GU5
  • GU6
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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“I have been a client of Townends for 10 years. The 1......”

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Oct 30,2015
Minithumbup
By: 'Julie'
Oct 30,2015
3 people found
this helpful
I have been a client of Townends for 10 years. The 1st 3 years as a tenant of my flat which I subsequently bought off my landlady through Townends. 5 years ago I moved country for work to Australia and went back to Townends as a landlady this ...
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By: Chris
Oct 30, 2015
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Thank you for your review Julie and glad that my team and I can be of assistance. You know where i am if you ever need anything. Chris ...

“Amilcar was very helpful and pleasant throughout the process of ......”

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Oct 30,2015
Minithumbup
By: 'Louise'
Oct 30,2015
3 people found
this helpful
Amilcar was very helpful and pleasant throughout the process of moving in. Always returned calls and kept us up to date with all aspects of the move....
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Comment on agent fees
Fees are very expensive for a rental market.
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“The whole experience was very good. I am satisfied with ......”

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Oct 30,2015
Minithumbup
By: 'Ioannis'
Oct 30,2015
3 people found
this helpful
The whole experience was very good. I am satisfied with the agency. Amilcar was very helpful. The only downside was the cost of fees which was higher comparing to other agencies....
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Comment on agent fees
Fees were expensive. They should be less.
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“Paul was very helpful in setting up the sale, but ......”

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Oct 29,2015
Minithumbdown
By: 'Mike'
Oct 29,2015
0 people found
this helpful
Paul was very helpful in setting up the sale, but he managed to sell the flat above ours for £8,000 more than our sale. There was an accepted offer where the buyer dropped out and with the final offer that we accepted, the whole thing dragged ...
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What agent could do to change your mind?
A more proactive approach
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“I was very satisfied with how they handles every viewing. ......”

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Oct 28,2015
Minithumbup
By: 'Sinziana'
Oct 28,2015
0 people found
this helpful
I was very satisfied with how they handles every viewing. They were very professional and eager to help. Even after I accepted the property, Dave moved really fast to contact the landlord and get his approval. We'll see how long it takes for the contract ...
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Comment on agent fees
They did not mention that VAT will be added to the sum they mentioned. I was expecting a sum, and I received a receipt for a higher one.
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“I have found the professional service offered by Townends to ......”

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Oct 28,2015
Minithumbup
By: 'Tracy'
Oct 28,2015
0 people found
this helpful
I have found the professional service offered by Townends to be a refreshing change. They have been proactive in helping us get our house market ready and finding the right tenants. I would highly recommend thier services....
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“We found Townends professional and extremely proactive in helping us ......”

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Oct 28,2015
Minithumbup
By: 'Angela'
Oct 28,2015
0 people found
this helpful
We found Townends professional and extremely proactive in helping us find a property. The whole process was smooth and efficient. We would recommend them in the future....
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Comment on agent fees
We felt the fees were too expensive
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“I recently purchased my first investment property via another agent. ......”

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Oct 28,2015
Minithumbup
By: 'Polly'
Oct 28,2015
0 people found
this helpful
I recently purchased my first investment property via another agent. I have dealt with Dave previously when I rented a property through Townends, and as I had found him extremely professional, knowledgeable and efficient, I decided I would instruct him to find a tenant for ...
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“It was night mare to working with townends, it is ......”

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Oct 28,2015
Minithumbdown
By: 'Venky'
Oct 28,2015
4 people found
this helpful
It was night mare to working with townends, it is more than 3 weeks deposits not returned after so much follow ups ,they said they want to reduce 1 day rent, such stupid and worst service during our tenancy, i wouldnt recommend to go with this agent ...
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What agent could do to change your mind?
Poor communication method, Never respond to emails or calls.
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Comment on agent fees
We paid our agent fees also rent on time
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By: Townends
Oct 29, 2015
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We are sorry to hear about your experience. We take all feedback seriously and will make contact with the affected parties shortly to resolve the matter asap. However, in order to do this, please can you email [email protected] with your full name and any further information re the issue (so that we can investigate). Many thanks. ...

“Generally very good dealings however very inflexible and insistent on ......”

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Oct 28,2015
Minithumbup
By: 'customer'
Oct 28,2015
0 people found
this helpful
Generally very good dealings however very inflexible and insistent on using electronically signed contracts....
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“Really good as always. 3 x properties rented quickly and for ......”

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Oct 27,2015
Minithumbup
By: 'Simon'
Oct 27,2015
0 people found
this helpful
Really good as always. 3 x properties rented quickly and for asking price on 2 and over on 3rd. Sold 1 x of the rental properties for my asking price (well £1000.00 Under) which was considerably higher than similar properties locally and with in 10 Weeks. All the guys at ...
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Comment on agent fees
Great value for money. Worth every penny
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“Townsends were instrumental in progressing my latest tenancy. When I ......”

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Oct 20,2015
Minithumbup
By: 'Doug'
Oct 20,2015
4 people found
this helpful
Townsends were instrumental in progressing my latest tenancy. When I was out of the country they progressed my latest tenancy diligently in my absence which ensured I had zero void period....
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By: Chris
Oct 20, 2015
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Thanks for the review Doug and glad we could take away the stress whilst you were away. ...

“I have been renting out my property in Guildford for ......”

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Oct 17,2015
Minithumbup
By: 'Guildford'
Oct 17,2015
5 people found
this helpful
I have been renting out my property in Guildford for around 10 years, during that time I have used Foxtons, Heart, Gascoigne Pees and Townends. Of all of these agents Townends are by far the most competent, efficient and reliably get the best deals. I have ...
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By: Chris
Oct 17, 2015
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Thank you for your review and i am very pleased that we have met your expectations. We look forward to working with you in the future. ...

“After seeing a property that Townends were advertising I got ......”

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Oct 16,2015
Minithumbup
By: 'Jen'
Oct 16,2015
5 people found
this helpful
After seeing a property that Townends were advertising I got in contact and spoke to Chris. He was very helpful and contacted me back very quickly and arranger a viewing. After viewing the property my fiancé and I decided to put in an offer. Chris ...
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By: Chris
Oct 17, 2015
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Thanks for the review Jennifer. I wish you and Sean all the best for the future and hope you are both very happy in your new home ...

“We started looking for a flat to rent when we ......”

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Oct 15,2015
Minithumbup
By: 'Ablalo'
Oct 15,2015
9 people found
this helpful
We started looking for a flat to rent when we were both abroad so it was no easy task. The agent(s) were very understanding and aided us all the way until we moved it. Top notch service....
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By: Chris
Oct 17, 2015
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Thank you for your review and glad you are happy with the service received by Kathleen and the team. All the best! ...

“Chris was very helpful and prompt about helping us secure ......”

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Oct 15,2015
Minithumbup
By: 'DavidLOL'
Oct 15,2015
3 people found
this helpful
Chris was very helpful and prompt about helping us secure the property. Chris also Communicated very well with us and was exceptional throughout....
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By: Chris
Oct 17, 2015
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Thanks for your positive review of Townends and i am glad that we met your expectations. ...

“Excellent service from Kathleen, reletting the property immediately on receiving ......”

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Oct 15,2015
Minithumbup
By: 'Dave'
Oct 15,2015
7 people found
this helpful
Excellent service from Kathleen, reletting the property immediately on receiving notice from existing tenants. Particularly impressed by her follow up on the detail and keeping me informed and consulted at every step. Generally a strong branch team over the years of dealing with them. Would ...
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By: Chris
Oct 17, 2015
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Thanks for the positive review Dave. Kathleen and the team are delighted that they were able to find you a great tenant with the minimum of fuss. You know where we are if you need anything. ...

“Honestly, the staff are very helpful, and they did every ......”

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Oct 14,2015
Minithumbup
By: 'Ahmad'
Oct 14,2015
3 people found
this helpful
Honestly, the staff are very helpful, and they did every single thing I want without complaining. Personally, I have been to many estate agent's,and I believe that the best one is Townends. You will be dealt with honest, respect and clear. I'd like to ...
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“Found tenents fast, communication was good, feed could be cheaper. ......”

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Sep 29,2015
Minithumbup
By: 'Paul'
Sep 29,2015
4 people found
this helpful
Found tenents fast, communication was good, feed could be cheaper. The gentleman was very helpful. Answered all my questions very fast....
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“Just re let my flat after 4 years of the same ......”

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Sep 29,2015
Minithumbup
By: 'Martin'
Sep 29,2015
3 people found
this helpful
Just re let my flat after 4 years of the same tenant Townends found me a new tenant just in time to avoid a "void" period Didnt quite get what I wanted by way of yield but its being let - thats the main thing...
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“Townsend are really good in securing a fair rental value ......”

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Sep 28,2015
Minithumbup
By: 'pmat'
Sep 28,2015
3 people found
this helpful
Townsend are really good in securing a fair rental value and avoiding void rental periods. I have been using them for over 3 years now and have been happy with the level of service received....
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“We have used Townends for three successive lets. All the ......”

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Sep 27,2015
Minithumbup
By: 'Moira'
Sep 27,2015
5 people found
this helpful
We have used Townends for three successive lets. All the staff I have dealt with are very professional and helpful, giving good advice and quick to respond to any queries. In each case the property was relet within days. I'm very happy with the service ...
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“Helpful , professional , good service. Good example of how Estate agent ......”

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Sep 27,2015
Minithumbup
By: 'wojtek'
Sep 27,2015
4 people found
this helpful
Helpful , professional , good service. Good example of how Estate agent should operate.Very professional and efficient. Always very responsive to my questions...
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“I needed new tenants quickly and approached Chris Jones for ......”

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Sep 27,2015
Minithumbup
By: 'Sally'
Sep 27,2015
4 people found
this helpful
I needed new tenants quickly and approached Chris Jones for help. The viewings started immediately and, just over a week later, new tenants moved in! Townends carried out the reference checks, completed the tenancy agreements and the inventory report. The rent received exceeded my expectations. ...
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“Our agent was very helpful when it came to us ......”

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Sep 26,2015
Minithumbup
By: 'Richard'
Sep 26,2015
4 people found
this helpful
Our agent was very helpful when it came to us looking for a property as we are a group of students and have is the first time we've rented our own place. Townends made the process very simple for us and we are grateful for ...
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“Having wasted over two months with another agent in Guildford ......”

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Sep 23,2015
Minithumbup
By: 'Alfie'
Sep 23,2015
5 people found
this helpful
Having wasted over two months with another agent in Guildford it was time for change. Not an easy job - choosing a letting agent. I looked at Rightmove and decided to base my decision on fact. So I picked the agent that had the most ...
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“Chris knew what he was talking about and understood our ......”

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Sep 16,2015
Minithumbup
By: 'J.'
Sep 16,2015
4 people found
this helpful
Chris knew what he was talking about and understood our requirements in a property to rent. He was very friendly and helpful when helping us trying to find a place to rent. They seemed very professional and not too pushy compared to other agents in ...
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Comment on agent fees
The fees seem reasonable compared to over agents in the area.
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“Great service all around, I was kept in the loop ......”

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Sep 16,2015
Minithumbup
By: 'dannyrussell'
Sep 16,2015
5 people found
this helpful
Great service all around, I was kept in the loop throughout the process and kept up to date by both James and Ivan. Would definitely use Townends again, the lettings staff are also friendly and helpful and I will be in touch with them to ...
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Comment on agent fees
Fees were fair
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“Pretty good response time although the house was sold stating ......”

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Sep 14,2015
Minithumbup
By: 'AlexC'
Sep 14,2015
3 people found
this helpful
Pretty good response time although the house was sold stating the neighbors were ok with noise. Good customer service via the telephone...
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“I bought a property from Townends Guildford branch. Their team ......”

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Sep 09,2015
Minithumbup
By: 'Anil'
Sep 09,2015
5 people found
this helpful
I bought a property from Townends Guildford branch. Their team did an outstanding job during the process. James, Emma and Ivan were involved with the sale and all of them have helped me to complete the sale with a very short time. Particularly, James did ...
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 17/03/2023, 6:04 PM by Ellie Wyatt
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:04 PM 17/03/2023 by Ellie Wyatt

Awards won by Stirling Ackroyd, Guildford GU1 3JT



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