Stirling Ackroyd
Guildford, GU1
4.5/5, 357 reviews
90% recommended
80% sales valuation accuracy
95% sales fee satisfaction
93% lettings valuation accuracy
84% lettings fee satisfaction
Our extensive knowledge of both the Guildford property market and local area positions us to help you with your property buying, selling, renting or letting needs. Stirling Ackroyd Estate Agents Guildford is located on Epsom Road - Guildford.With its charming cobbled high street, beautiful surrounding countryside, fantastic shopping and ... show more Our extensive knowledge of both the Guildford property market and local area positions us to help you with your property buying, selling, renting or letting needs. Stirling Ackroyd Estate Agents Guildford is located on Epsom Road - Guildford.

With its charming cobbled high street, beautiful surrounding countryside, fantastic shopping and dining scene, and excellent transport links, it's little wonder that Guildford has become one of the most sought-after places to live.

Guildford is a large town in the county of Surrey. It is home to the University of Surrey with a medieval castle at its centre.

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Latest Reviews

View all Reviews 357
12th Aug 2020
reviewed by 'Unknown'
“I would give them minus stars if I could. Awful, utterly mind baffled at how anyone would use them. They ......”
6th Mar 2020
reviewed by 'Lene'
“Has been renting through Townsend for couple of years to start with they were good.. However now coming to move ......”
17th Jan 2018
reviewed by 'Mr'
“I recently sold my property through Townends, Guildford.I've not had the best of experiences with estate agents, but felt ......”
18th Dec 2017
reviewed by 'Kent'
“Brilliant information and understanding towards what I need to rent. She had a great knowledge of the surrounding area which ......”
9th Dec 2017
reviewed by 'Szidonia'
“Although we had very little chance to get the house as sharers (we already have been rejected by the landlord ......”
15th Nov 2017
reviewed by 'Topgeear'
“We bought and sold through Townends When we bought Arthur was very accommodating regarding viewings and kept us updated all ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
3-5 Epsom Road
Guildford
Surrey
GU1 3JT
01483 300 700 / 01483 505 535

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 95% £34,500 £718,000
Lettings 93% 84% £480 £3,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
98 6 121 17 57 5 40 1 7 5
Areas covered
  • GU1
  • Central Guildford and the surrounding villages
  • GU2
  • GU3
  • GU4
  • GU5
  • GU6
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“My Partner and I purchased our first ever property through ......”

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Nov 10,2012
Minithumbup
By: 'Oliver'
Nov 10,2012
0 people found
this helpful
My Partner and I purchased our first ever property through the Townends Aldershot Branch. This took from Start to Finish 29 days. Both Mr Gifford and Mr Darlington, were professional, approachable and most importantly Helpful. This Branch were very flexible when it came to arranging viewings, ...
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“they helped me a lot when i wanted to move ......”

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Oct 30,2012
Minithumbup
By: 'samuel'
Oct 30,2012
0 people found
this helpful
they helped me a lot when i wanted to move to another address they restored my faith in agents in general which i had lost good job ross and team keep it up...
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“Mr R Trowbridge was polite and has a good knowledge ......”

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Oct 22,2012
Minithumbup
By: 'Mr'
Oct 22,2012
0 people found
this helpful
Mr R Trowbridge was polite and has a good knowledge of letting propertys, he help us if what we were looking for. and thats why we used townends....
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“I found the staff at Townends extremely positive and proactive ......”

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Oct 22,2012
Minithumbup
By: 'Anna'
Oct 22,2012
0 people found
this helpful
I found the staff at Townends extremely positive and proactive in finding a tenant for my late father's flat. They worked extremely hard for their fee and were quick to rent it out although I think they were a little unambitious in the amount we ...
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“We made our decision to make an offer for the ......”

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Oct 15,2012
Minithumbdown
By: 'disappointed'
Oct 15,2012
3 people found
this helpful
We made our decision to make an offer for the property based on the fees explained to us in the branch, and shown on the PPR. However Townends increased the fees when we finally received the Tenant Offer Letter. I was disappointed never to receive ...
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“I want to thank Andy, Will and Christian, the team ......”

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Sep 23,2012
Minithumbup
By: 'Sue'
Sep 23,2012
1 people found
this helpful
I want to thank Andy, Will and Christian, the team at the Guildford Branch for making house selling bearable. They were always extremely professional, and gave us a truly personal service. We were selling a house that we previously rented and we were away for ...
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“Andy (Gearing) went above and beyond for me. I live ......”

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Sep 21,2012
Minithumbup
By: 'Mark'
Sep 21,2012
1 people found
this helpful
Andy (Gearing) went above and beyond for me. I live in Calgary and was therefore totally reliant on someone who could make everything happen. I also had existing tenants in my property and building repairs to be coordinated. Andy took this in his stride, advised ...
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“Townends were very helpful and professional throughout the whole sales ......”

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Sep 19,2012
Minithumbup
By: 'Kat'
Sep 19,2012
0 people found
this helpful
Townends were very helpful and professional throughout the whole sales process. They always responded to calls and questions promptly and efficiently. Their guidance whilst dealing with buyers who dropped out was helpful and consise....
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“My purchase was in the main dealt with by Scott ......”

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Sep 12,2012
Minithumbup
By: 'Paddy'
Sep 12,2012
0 people found
this helpful
My purchase was in the main dealt with by Scott although throughout the process I had contact with the whole team. I have to say that the team were always pleasant , polite and helpful. I feel that I have o mention Scott personally. He was ...
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“We initially put the house on the market at the ......”

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Sep 10,2012
Minithumbup
By: 'MB'
Sep 10,2012
0 people found
this helpful
We initially put the house on the market at the upper end of the evaluation given by Townends and to be honest it actually sold at the price they first stipulated. Knowledge of area is paramount to understanding what the price range should be and ...
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“My partner and I have recently bought our first home ......”

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Aug 31,2012
Minithumbup
By: 'Spitzy'
Aug 31,2012
0 people found
this helpful
My partner and I have recently bought our first home and found Townends to be very professional in the manner they did there business. We also used the solicitors that they had reccomended as we had to work to a strict deadline and again found ...
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“The initial experience from the agents in the office was ......”

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Aug 28,2012
Minithumbdown
By: 'Anon'
Aug 28,2012
0 people found
this helpful
The initial experience from the agents in the office was average. The experience once we were handed off to the property management office in a separate location was poor. High costs are always delivered for works on the property. An example of which as a ...
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By: Townends Estate Agents
Aug 31, 2012
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Dear Anon Thank you for taking the time to post a review of your recent experience with Townends. From the information you have provided, I have been unable to identify the specific property that you are referring to. If you would like to email me directly with more information, I am more than happy to investigate this fully for you and provide a thorough response to each of the points you have raised. In answer to your more general point, Townends work with a small number of profess ...

“Townends were very professional and proactive in all our dealings ......”

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Aug 20,2012
Minithumbup
By: 'Victoria'
Aug 20,2012
0 people found
this helpful
Townends were very professional and proactive in all our dealings with them. They kept us informed at every step of the way and were especially helpful when our chain threatened to collapse at one stage, ringing round all the people involved and getting things moving. ...
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“I was very pleased with the service I received and ......”

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Aug 15,2012
Minithumbup
By: 'Hark'
Aug 15,2012
0 people found
this helpful
I was very pleased with the service I received and as first time buyers they were exceptionally helpful with viewings, mortgage advice and solicitors....
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“Very helpful and came out whatever time or day i ......”

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Aug 15,2012
Minithumbup
By: 'adam'
Aug 15,2012
0 people found
this helpful
Very helpful and came out whatever time or day i wanted to visit the property...
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“Avoid them, they will rip you off by the end ......”

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Jul 31,2012
Minithumbdown
By: 'Andrew'
Jul 31,2012
8 people found
this helpful
Avoid them, they will rip you off by the end of the year! Seriously, they charged us for "damages" that suddenly appear after we left the house, they did not respond to any of our emails or calls throughout the year regarding maintenance issues and ...
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By: Townends
Aug 02, 2012
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Dear Andrew, I am very keen to resolve the issues you have highlighted in your recent posting. If your issue is a genuine one, then I would ask again that you make contact with us in order that we have a chance to investigate your issues further. Otherwise I would ask that you remove your negative post as our reputation is exceptionally important to us. Kind Regards Townends Estate Agents ...

“House sale went smoothly. Estate agents were helpful, informative, and ......”

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Jul 27,2012
Minithumbup
By: 'Robert'
Jul 27,2012
0 people found
this helpful
House sale went smoothly. Estate agents were helpful, informative, and assisted well in the negotiation stages. We agreed the valuation was fair and accurate (rather than having someone try to tell us our house was worth more than it would ever sell for, getting our ...
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“Most of us don't like estate agents because we think ......”

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Jul 13,2012
Minithumbup
By: 'Mr'
Jul 13,2012
1 people found
this helpful
Most of us don't like estate agents because we think all there interested in is the commission at the end of the sale.......NOT TRUE IN THIS CASE. I sold my property with Townends in Guildford and was very pleased with the level of service ...
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“Andrew Gearing, provided an excellent service in helping me to ......”

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Jul 13,2012
Minithumbup
By: 'Townends'
Jul 13,2012
0 people found
this helpful
Andrew Gearing, provided an excellent service in helping me to sell my late borther's property. He initially visited the property with me and having looked around very carefully came up with a number of excellent suggestions with regard to the best way to market the ...
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“just wanted to take this opportunity to say a huge ......”

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Jul 06,2012
Minithumbup
By: 'Jon'
Jul 06,2012
0 people found
this helpful
just wanted to take this opportunity to say a huge thank you for the excellent services provided by Townends and particularly Matt in the recent letting of my property. I have previously had many poor estate agent experiences ... The experience with Townends has been a ...
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“All i can say is use Townends Guildford at your ......”

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Jun 18,2012
Minithumbdown
By: 'Sandra'
Jun 18,2012
8 people found
this helpful
All i can say is use Townends Guildford at your own risk. I am now taking them to court and have been put under so much stress by them. The sales team Lucy and Jack are great but that is where it stops. They can ...
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By: Townends
Jun 20, 2012
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Dear Sandra, We are surprised and disappointed to read your comment. Having investigated the points that you raise it is our understanding that there were some difficulties that you experienced and we apologise sincerely for this. It is equally important to note that the matters brought to our attention were acted upon and remedied as swiftly as possible, in particular the issues with the cleaning which were in fact relative to the clean not being carried out satisfactorily by the cleaning c ...

“I was traveling from home ( 2 hours from guildford) for some ......”

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Jun 17,2012
Minithumbdown
By: 'poorservice'
Jun 17,2012
6 people found
this helpful
I was traveling from home ( 2 hours from guildford) for some viewings with townends. I booked this viewing 1 week ago . 3 minutes before the appointment time - I was told that they could not show me any of the 3 properties which I have booked in to view. ...
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What agent could do to change your mind?
You guys should take more responsibility when setting up appointments- you're dealing with customers not just contracts.Put yourselves into the customer's shoes!
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By: Townends
Jun 18, 2012
View all comments (1)
I am disappointed to hear the comment you have written on this site and would like to investigate this situation fully, so that we can resolve your concern. To be able to do this effectively, I will require additional information, therefore please can you contact me personally by email [email protected] or by phone on 01932 736577. ...

“Townends Guildford handled the let of my property extremely efficiently ......”

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Jun 01,2012
Minithumbup
By: 'Ed'
Jun 01,2012
2 people found
this helpful
Townends Guildford handled the let of my property extremely efficiently and professionally from start to finish. The whole team appeared friendly, knowledgable and eager to please throughout the process. My property was let within in a week of going on the market, which wasn't surprising ...
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“I have used used Townends to find tenants for my ......”

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May 21,2012
Minithumbup
By: 'Faye'
May 21,2012
1 people found
this helpful
I have used used Townends to find tenants for my properties for many years now. I mainly deal with Jack who is always very polite and professional. This branch are superb and finding tenants and I can't even remember that last time I have a ...
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“Were not made aware of all of the fees. The ......”

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Mar 13,2012
Minithumbdown
By: 'Helen'
Mar 13,2012
8 people found
this helpful
Were not made aware of all of the fees. The fees at Townends I believe are one of the most expensive. I am a student and due to this they wanted me to pay an extra £50 on top of the £50 each (2 of us). There is ...
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By: Zamorano
Jun 26, 2012
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Actually we've reached the point where your opinions (read: insults) damage all the real honest and not frustrated estate agents out there and you've finally realised it's best to beat a hasty retreat to your £9.99-Argos-desk. Enjoy Weston-super-Mare this summer. ...

“Wow. These guys really took the biscuit. I generally think ......”

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Oct 31,2011
Minithumbdown
By: 'Eliza'
Oct 31,2011
5 people found
this helpful
Wow. These guys really took the biscuit. I generally think estate agents get unfairly bad press but this is so deserved. After giving them strict instructions that I was the main point of contact (my mother unfortunately is experiencing memory problems) to act for my ...
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What agent could do to change your mind?
Nothing. They could have acted in the right way from the start.
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“...”

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Jul 07,2011
Minithumbdown
By: 'anon'
Jul 07,2011
2 people found
this helpful
...
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Vendor Fees

No fees set.

Landlord Fees

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Tenant Fees

No fees set.
Last updated at 17/03/2023, 6:04 PM by Ellie Wyatt
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:04 PM 17/03/2023 by Ellie Wyatt

Awards won by Stirling Ackroyd, Guildford GU1 3JT



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