Stirling Ackroyd
Guildford, GU1
4.5/5, 357 reviews
90% recommended
80% sales valuation accuracy
95% sales fee satisfaction
93% lettings valuation accuracy
84% lettings fee satisfaction
Our extensive knowledge of both the Guildford property market and local area positions us to help you with your property buying, selling, renting or letting needs. Stirling Ackroyd Estate Agents Guildford is located on Epsom Road - Guildford.With its charming cobbled high street, beautiful surrounding countryside, fantastic shopping and ... show more Our extensive knowledge of both the Guildford property market and local area positions us to help you with your property buying, selling, renting or letting needs. Stirling Ackroyd Estate Agents Guildford is located on Epsom Road - Guildford.

With its charming cobbled high street, beautiful surrounding countryside, fantastic shopping and dining scene, and excellent transport links, it's little wonder that Guildford has become one of the most sought-after places to live.

Guildford is a large town in the county of Surrey. It is home to the University of Surrey with a medieval castle at its centre.

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Latest Reviews

View all Reviews 357
12th Aug 2020
reviewed by 'Unknown'
“I would give them minus stars if I could. Awful, utterly mind baffled at how anyone would use them. They ......”
6th Mar 2020
reviewed by 'Lene'
“Has been renting through Townsend for couple of years to start with they were good.. However now coming to move ......”
17th Jan 2018
reviewed by 'Mr'
“I recently sold my property through Townends, Guildford.I've not had the best of experiences with estate agents, but felt ......”
18th Dec 2017
reviewed by 'Kent'
“Brilliant information and understanding towards what I need to rent. She had a great knowledge of the surrounding area which ......”
9th Dec 2017
reviewed by 'Szidonia'
“Although we had very little chance to get the house as sharers (we already have been rejected by the landlord ......”
15th Nov 2017
reviewed by 'Topgeear'
“We bought and sold through Townends When we bought Arthur was very accommodating regarding viewings and kept us updated all ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
3-5 Epsom Road
Guildford
Surrey
GU1 3JT
01483 300 700 / 01483 505 535

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 95% £34,500 £718,000
Lettings 93% 84% £480 £3,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
98 6 121 17 57 5 40 1 7 5
Areas covered
  • GU1
  • Central Guildford and the surrounding villages
  • GU2
  • GU3
  • GU4
  • GU5
  • GU6
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
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“Ross found me a new tenant quickly when the outgoing ......”

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Apr 10,2013
Minithumbup
By: 'John'
Apr 10,2013
0 people found
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Ross found me a new tenant quickly when the outgoing tenants advised they haad found a property to buy. Ross and Jordan were attentive and courteous when dealing with the recent handover of tenants which went without a problem....
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“thank you for great service. always polite and happy to ......”

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Apr 08,2013
Minithumbup
By: 'iva'
Apr 08,2013
0 people found
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thank you for great service. always polite and happy to help and will definitally use townends again. Would recommend to everyone....
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“Conor and Ross provided an excellent service when letting out ......”

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Apr 05,2013
Minithumbup
By: 'K'
Apr 05,2013
0 people found
this helpful
Conor and Ross provided an excellent service when letting out our property. From the initial evaluation, organising viewings and then in organising the tenancy, everything was completed as stated, promptly and we were informed at every stage and they delivered a professional service at all ...
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“I was very impressed at the help and information given ......”

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Mar 29,2013
Minithumbup
By: 'Juddfire66uk'
Mar 29,2013
0 people found
this helpful
I was very impressed at the help and information given as we had some issues and needed advice , we were very worried but Conor reassured us all the way! And I think we are superbly matched to our new Landlord....
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“Excellent service from the beginning. We viewed multiple properties in ......”

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Mar 25,2013
Minithumbup
By: 'James'
Mar 25,2013
0 people found
this helpful
Excellent service from the beginning. We viewed multiple properties in our search across the majority of lettings company in Guildford and had a very negative view. Amelia took time to work out what we needed, what we didn't and was very selective in choosing houses ...
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“From phoning from an appointment to having one the next ......”

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Mar 23,2013
Minithumbup
By: 'Abroad'
Mar 23,2013
0 people found
this helpful
From phoning from an appointment to having one the next day, to appraising the property and ascertaining current market value and rent value in line with property at the time and location, and advertising, Ross gave us a good service and was all inclusive and ...
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“I cannot praise Andy Gearing and ALL his staff highly ......”

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Mar 20,2013
Minithumbup
By: 'Brian'
Mar 20,2013
0 people found
this helpful
I cannot praise Andy Gearing and ALL his staff highly enough for the manner in which they processed my sale. They put me intouch with an excellent conveyancing solicitor and were then able to obtain a possible buyer in a matter of days. Unfortunately this ...
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“I found the estate agent very helpful, Coner Reynalds was ......”

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Mar 05,2013
Minithumbup
By: 'Ms'
Mar 05,2013
0 people found
this helpful
I found the estate agent very helpful, Coner Reynalds was very pleasent when i went to look at the house and answered any question i had . When everything was going through if i didnt understand something they were alway happy to answer any questions. Everything ...
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“During the letting viewing and agreement the agent was friendly, ......”

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Mar 04,2013
Minithumbup
By: 'JC'
Mar 04,2013
0 people found
this helpful
During the letting viewing and agreement the agent was friendly, open and accepting of the conditions we had. The agent fees were (in my view compared with previous letting experience) on the high side and some mistakes were made in drawing up the contract (remember ...
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“Overall my experience, as a landlord, with Townends on the ......”

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Feb 26,2013
Minithumbup
By: 'Fayfe'
Feb 26,2013
0 people found
this helpful
Overall my experience, as a landlord, with Townends on the whole has been positive. Tenants have been found reasonably quickly and staff at the Aldershot branch have been helpful. Communication between the branch and head office, and therefor myself can be improved. I have found ...
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“The experience with Townends letting Agents and particularly the above ......”

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Feb 17,2013
Minithumbup
By: 'Catherine'
Feb 17,2013
0 people found
this helpful
The experience with Townends letting Agents and particularly the above mentioned members of staff was a pleasant one. I found myself in the predicament of needing a flat within a very limited period of time. I am glad to report that the above two gentlemen ...
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“I first let a property from Townends in 2006, and was ......”

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Feb 15,2013
Minithumbdown
By: 'Dom'
Feb 15,2013
3 people found
this helpful
I first let a property from Townends in 2006, and was very pleased with the service I received form them, so when I was looking to let again in Guildford in 2012 I had no hesitation in using them again. What a mistake that turned out to ...
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By: Townends Estate Agents
Feb 15, 2013
View all comments (1)
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters with a view to resolving the concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email [email protected] or call 01932 736553. Kind Regards Luticha ...

“Exemplary service and attention to detail from start to finish. ......”

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Feb 13,2013
Minithumbup
By: 'Dr'
Feb 13,2013
0 people found
this helpful
Exemplary service and attention to detail from start to finish. Any company struggling with their customer satisfaction levels, would do well to note how Townends make sure they get the important things done promptly and to a good standard. Overall - professional and highly reliable....
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“Peter Lessels was excellent - he was extremely helpful and ......”

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Feb 13,2013
Minithumbup
By: 'Ereira'
Feb 13,2013
0 people found
this helpful
Peter Lessels was excellent - he was extremely helpful and even went the extra mile recommending carpet cleaners and inventory companies. he dealt with all our concerns patiently and professionally. The reason I have scored only good instead of excellent was that, we would have ...
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“Scott is an extremely competent and helpful agent. Polite and ......”

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Feb 12,2013
Minithumbup
By: 'Mrs'
Feb 12,2013
1 people found
this helpful
Scott is an extremely competent and helpful agent. Polite and informative nothing too much bother. When he was away for a few days he assigned one of his colleagues Ross Trowbridge to me and once again he was a very helpful young man. My property ...
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“Really helpful service from daniel who helped us find the ......”

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Feb 10,2013
Minithumbup
By: 'Rchidgey'
Feb 10,2013
0 people found
this helpful
Really helpful service from daniel who helped us find the property and Peter who dealt with our very tight turnaround schedule for getting references completed and moving in swiftly. Peter and another staff member (Matthew) were incredibely polite, friendly and helpful and worked to the ...
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“Although our initial dealing with Townends were very good and ......”

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Feb 10,2013
Minithumbup
By: 'Darren'
Feb 10,2013
0 people found
this helpful
Although our initial dealing with Townends were very good and the staff were attentive I found that parts of the chain of process were lacking to first time tenants. I found that we did have to contact the agent a number of times to chase ...
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“I viewed several properties with townends, and arranged property viewings ......”

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Feb 09,2013
Minithumbup
By: 'tennant'
Feb 09,2013
0 people found
this helpful
I viewed several properties with townends, and arranged property viewings via phone calls to the letting agent. Both agents I dealt with turned up on time , and were polite and friendly . Once I found the property I am now renting there was a slight misunderstanding ...
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“The communication from Townends concerning the property they fully manage ......”

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Feb 07,2013
Minithumbdown
By: 'Farnham'
Feb 07,2013
0 people found
this helpful
The communication from Townends concerning the property they fully manage invariably involves crisis management; at the last minute. So advertising for a new tenant takes place after a tenant has left. They have very poor knowledge of local trades people and do not supervise the ...
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By: Townends Estate Agents
Feb 07, 2013
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I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters with a view to resolving the concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email [email protected]. Kind Regards Luticha ...

“James completely understood our needs and desires in finding a ......”

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Feb 05,2013
Minithumbup
By: 'Max'
Feb 05,2013
0 people found
this helpful
James completely understood our needs and desires in finding a new property. He was able to save us time by showing us the properties we were exactly looking for while giving us an indepth understand of each property, including an honest view on the positives ...
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“Lucy has been absolutely amazing. I am going through an ......”

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Feb 04,2013
Minithumbup
By: 'Lucy'
Feb 04,2013
1 people found
this helpful
Lucy has been absolutely amazing. I am going through an extremely messy divorce and I was in need of the perfect home for me and my children. I looked with other agents whom didn't call back, were not too helpful and did not negotiate anything ...
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“Great agent very helpful and patient very calm .You can ......”

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Feb 02,2013
Minithumbup
By: 'Ross'
Feb 02,2013
0 people found
this helpful
Great agent very helpful and patient very calm .You can trust him because he is very good in his job and anytime he is there for customers to help.Thank you...
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“We decided to use Townends to let our property because ......”

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Jan 28,2013
Minithumbup
By: 'Mr'
Jan 28,2013
0 people found
this helpful
We decided to use Townends to let our property because we found them to be positive, efficient and pro-active. They were enthusiastic for the work and worked hard to gain our trust and to organise viewings. All very impressive. They were also up-front and reasonable ...
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“Was introduced to Townends via developer as was going to ......”

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Jan 19,2013
Minithumbup
By: 'Shaun'
Jan 19,2013
0 people found
this helpful
Was introduced to Townends via developer as was going to part exchange Andy Gearing arrived to discuss had already sold two propertys in cornwall in the previous 6 months and had various problems so was apprehensive to say the least , Andy was on time and very ...
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“This is the worst letting agent it has even been ......”

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Dec 20,2012
Minithumbdown
By: 'Unimpressed'
Dec 20,2012
4 people found
this helpful
This is the worst letting agent it has even been my misfortune to have encountered. Their only goals appear to be making money and making people's lives a complete misery. The agent I originally dealt with hounded me with phone calls at any time of ...
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By: Townends Estate Agents
Dec 21, 2012
View all comments (1)
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters for you with a view to resolving your concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email on [email protected] Kind Regards Luticha ...

“Town ends acted in a positive and professional way from ......”

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Dec 15,2012
Minithumbup
By: 'Phil'
Dec 15,2012
0 people found
this helpful
Town ends acted in a positive and professional way from start to finish , at no point did I feel stressed about there ability to carry out my instructions or resolve concerns . I would happily buy a property from them in the future....
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“Townends have been tireless in marketing our property and have ......”

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Nov 30,2012
Minithumbup
By: 'Mrs'
Nov 30,2012
0 people found
this helpful
Townends have been tireless in marketing our property and have been successful in finding us our purchasers. Scott Gifford is simply brilliant and leads an exceptional team. They are all polite, friendly and above all professional. Scott spent time taking me round my area of ...
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“I have just sold my house via Townends Estate Agents ......”

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Nov 20,2012
Minithumbup
By: 'M'
Nov 20,2012
2 people found
this helpful
I have just sold my house via Townends Estate Agents and with this experience I commend the professionalism and efficiency with which Townends completed the process....
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“My experience with Andy at Townends Guildford is really very ......”

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Nov 16,2012
Minithumbup
By: 'Louise'
Nov 16,2012
0 people found
this helpful
My experience with Andy at Townends Guildford is really very good, he managed to get far more viewings on my property than any other agent that we had been listed with previously to Townends. I wish we had listed with them from the beginning, the ...
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“Andy and Olly were absolutely committed to obtaining a sale. ......”

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Nov 15,2012
Minithumbup
By: 'Steve'
Nov 15,2012
1 people found
this helpful
Andy and Olly were absolutely committed to obtaining a sale. These guys at Townends are head and shoulders above other estate agents. When looking for a property, they were phoning me the moment they had something suitable to view - even before the property was ...
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Vendor Fees

No fees set.

Landlord Fees

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Tenant Fees

No fees set.
Last updated at 17/03/2023, 6:04 PM by Ellie Wyatt
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:04 PM 17/03/2023 by Ellie Wyatt

Awards won by Stirling Ackroyd, Guildford GU1 3JT



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