90% sales valuation accuracy
100% sales fee satisfaction
97% lettings valuation accuracy
95% lettings fee satisfaction
Property Experts in CroydonOur extensive knowledge of both the Croydon property market and local area positions us to help you with your property buying, selling, renting or letting needs.Stirling Ackroyd estate agents Croydon is located on George Road – Croydon. Situated in the southernmost borough of London, Croydon is very ...
show more
Property Experts in Croydon
Our extensive knowledge of both the Croydon property market and local area positions us to help you with your property buying, selling, renting or letting needs.
Stirling Ackroyd estate agents Croydon is located on George Road – Croydon. Situated in the southernmost borough of London, Croydon is very well connected into London Bridge, Victoria and St. Pancras within just 20 minutes.
Strategically placed between London and Gatwick, Croydon is a large town in the London Borough of Croydon.
It is a popular location for both buyers and tenants alike, offering more space for your money whilst maintaining the close proximity to London. Croydon is currently undergoing major changes making it an exciting place for potential buyers, tenants and investors.
Our extensive knowledge of both the Croydon property market and local area positions us to help you with your property buying, selling, renting or letting needs.
Stirling Ackroyd estate agents Croydon is located on George Road – Croydon. Situated in the southernmost borough of London, Croydon is very well connected into London Bridge, Victoria and St. Pancras within just 20 minutes.
Strategically placed between London and Gatwick, Croydon is a large town in the London Borough of Croydon.
It is a popular location for both buyers and tenants alike, offering more space for your money whilst maintaining the close proximity to London. Croydon is currently undergoing major changes making it an exciting place for potential buyers, tenants and investors.
Latest Reviews
16th Nov 2020
reviewed by 'Roberts'
27th Nov 2018
reviewed by 'Annoyed'
5th May 2017
reviewed by 'Mr'
28th Mar 2017
reviewed by 'Fred'
1st Dec 2016
reviewed by 'Freddie'
Opening Hours
Address
Stirling Ackroyd
3 George Street
Croydon
Surrey
CR0 1LA
020 3911 1648
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 100% | £134,100 | £485,000 |
| Lettings | 97% | 95% | £750 | £1,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 109 | 0 | 75 | 8 | 38 | 0 | 21 | 1 | 7 | 5 |
Areas covered
- CR0
- Central Croydon and the surrounding areas
- CR2
- CR3
- CR6
- CR8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 22,2012
Aug 22,2012
0
people found
this helpful
this helpful
I would not hesitate to recommend Simon Bright. Helpful and good advice throughout the sale process. Having tried two previous agents to sell my house that were appallingly bad, my only regret is not approaching Townends first. Thank you!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 21,2012
Aug 21,2012
1
people found
this helpful
this helpful
I was in a chain involving a property in which Simon was acting as agent. His unresponsiveness caused unnecessary anguish. At one point we thought we were going to need to put our house back on the market as the lack of information and progress ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 23, 2012
View all comments
(3)
Dear '‘Undisclosed'’
I am very keen to resolve the concerns you have highlighted in your recent posting. As I cannot investigate further without more information from yourself, I would ask again that you make contact with me via my email address [email protected] so that I can try to resolve the issues. Our brand reputation is exceptionally important to us, so if your issue is a genuine one we would really like to help.
Kind Regards
Ros Howard
PA to Sales Director ...
Aug 16,2012
Aug 16,2012
0
people found
this helpful
this helpful
The agent was very helpful in finding a tennant promptly while also ensuring that my needs were met in terms of the clients vetted. I wanted to ensure i was comfortable with the process and the checks they were to make. They took the time ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 15,2012
Aug 15,2012
0
people found
this helpful
this helpful
I was extremley happy with Townends when getting then to LET my property, we had been on with another Agent Streets Ahead, but decided on Townends as they were much more efficient.
The team were polite and very commited to getting a tennant for our ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 07,2012
Aug 07,2012
0
people found
this helpful
this helpful
Townends Letting Agents were able to let my flat within 48 hours of being asked to do so by me. They have been very professional and very helpful to me in every aspect of the letting process. Their manager Diane Armstrong has been my point of ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06,2012
Aug 06,2012
0
people found
this helpful
this helpful
We used Townends initially on a let only basis but more recently for a full management service. Admittedly at first we had a few issues with the service they were providing. We found their responsiveness to be quite slow and their dealing of all the ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 01,2012
Aug 01,2012
0
people found
this helpful
this helpful
Townends have managed 4 properties for me in the Croydon area for many years now. It's not always easy as maintenance and just simple communication between myself and the tenant is difficult to manage. The tenants work, I work, maintenance has to be done, access is ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 30,2012
Jul 30,2012
0
people found
this helpful
this helpful
I used Townend's Croydon to lease out 3 flats that I own and overall the service has been excellent - Stacey was great and had 2 of the flats rented out within hours! Another great thing is that they use electronic documentation, making the whole process simple ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 30,2012
Jul 30,2012
0
people found
this helpful
this helpful
I have known Townends since March 2011 and they have managed to secure very good, reliable tenants for me. I have never had any issues and when something does go wrong, their maintenace team takes very good care of the situation. They are very professional during ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 30,2012
Jul 30,2012
0
people found
this helpful
this helpful
I used Townends (Croydon) 18 months ago to successfully sell my house, after a terrible experience with another local agent. I didn't hesitate to call Diane again recently when I needed help to rent out our property, because I know I can rely on Diane's professionalism, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27,2012
Jul 27,2012
0
people found
this helpful
this helpful
Stacey came to view my property to put it onto the rental market. She gave me all of the information I required up front and kept to "her word" that my property would be rented within the week, which it was!
Stacey, Diane and Josh ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27,2012
Jul 27,2012
0
people found
this helpful
this helpful
Have used Townends for the past few years to let various properties in the Croydon area. Diane, Stacey and the rest of the team are very professional and hardworking and a pleasure to deal with (unlike some other agents I could mention). They have always ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27,2012
Jul 27,2012
0
people found
this helpful
this helpful
I found Katrina johnson very helpful ,resolving day to day problems from tenants and rentals to maintenance.A very helpful and polite young lady ,probably the best agent i have ever had ....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 26,2012
Jul 26,2012
0
people found
this helpful
this helpful
We have used Townends in Croydon for a few years now, they are very efficient and are always on hand to help either ourselves or our tenants. I would recommend them to all landlords....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 26,2012
Jul 26,2012
0
people found
this helpful
this helpful
Very helpful, minor problems sorted out swiftly. Would use again....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 26,2012
Jul 26,2012
0
people found
this helpful
this helpful
Very helpful and friendly. Excellent service....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 26,2012
Jul 26,2012
0
people found
this helpful
this helpful
Fabulous customer service, always has a smile on her face or within her voice which is a pleasure to hear at any time of the day..
Stacey gives clear information and instructions, very polite and easy to talk to.. Makes things happen when she says ...
read full review
read full review
Was this helpful?
Yes
Yes
May 23,2012
May 23,2012
4
people found
this helpful
this helpful
I thought I had done my homework on choosing an agent to sell our house in Croydon. They'd sold two houses nearby very similar to our own. I invited two agents around. The first was forty minutes late for the appointment, Townends weren't as bad, ...
read full review
read full review
Was this helpful?
Yes
Yes
May 24, 2012
View all comments
(1)
I am very disappointed to hear that you have received less than satisfactory service from Townends, and our normally high standards of customer service haven’t happened on this occasion, if you could contact us directly on [email protected] so that we can investigate fully and where necessary, update processes or organise additional training for our branch staff. ...
May 17,2012
May 17,2012
2
people found
this helpful
this helpful
We have had a very old boiler since day one and so many times it breakes down , but what does towenends do is try to send someone to fix it which is nearly impossible .
They dont understand that we are humans not animals to be ...
read full review
read full review
Was this helpful?
Yes
Yes
May 21, 2012
View all comments
(1)
We are sorry to hear about your situation and completely empathise when something as important as heating fails and the importance of a speedy resolution. Unfortunately in cases where an outside contractor is involved, which in this case is British Gas, we are heavily reliant on their service.
On two separate occasions you were let down by British Gas and my colleague worked long and hard to resolve matters with your best interests in mind, which included her being on the phone to them well ...
Feb 08,2012
Feb 08,2012
2
people found
this helpful
this helpful
Desperate. So many issues with the Altitude 25 tower block. They have resolved noting. Be warned they have a preferred Electric provider of Southern who they will spend weeks failing to move the account. list of small issues never addressed. Showing your apartment when they thought ...
read full review
read full review
What agent could do to change your mind?
Communicate, follow through, actually do their job!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Feb 04,2012
Feb 04,2012
8
people found
this helpful
this helpful
Another true story ...!
The heating has never worked in the 5 months I've lived in this flat (even though they are contractually obliged to provide it). As a cold snap has arrived throughout the UK I have had to resort to withholding rent. According to 'Croydon ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 07,2011
Oct 07,2011
7
people found
this helpful
this helpful
A true story...!
My flat from Croydon Townends has huge windows and no netcurtain/curtain/blinds. I can't change the fittings etc. so I used mark-free scotch tape and newspapers for privacy & sleep (until they install blinds ¢â‚¬â€œ I've been waiting 7 weeks).
Simon Butt from property ...
read full review
read full review
What agent could do to change your mind?
Leave the window coverings until they install blinds. Please note I have not critised anyone, it is a factual report based on written evidence.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jan 10, 2012
View all comments
(1)
Lettings is not covered by the Property Misdescriptions Act ...
Apr 04,2011
Apr 04,2011
4
people found
this helpful
this helpful
Do the landlords know what a deterrent Townend's extortionate fees are to securing tenants? Having found a suitable flat on Saturday, driving 1 hour to go to their office to sign up, I was presented with a list of previously unmentioned fees that stopped me proceeding. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 09,2010
Jul 09,2010
4
people found
this helpful
this helpful
In 8 weeks on the market, they have been able to get me a grand total of 3 viewings. With every phone call that I made to them, either they were not able to answer, or the staff member I spoke to had already left. Often I ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:16 PM 21/11/2017 by allAgents
Best Letting Agent in CR0 
