“I have not met with Diane in person (I live ......”
5 Star Review
Nov 18,2015
By:
'Melissa'
Nov 18,2015
Services: Property Management
Rent PCM: £1100
Would you recommend?: Yes
Postcode: CR0
Property Management
Rent PCM: £1100
Postcode: CR0
2
people found
this helpful
I have not met with Diane in person (I live overseas) however that has not prevented me from writing a very positive review of the service I have received from her and her team at Townends Croydon. She is very professional; offers clear, detailed advice ...
read full review
2
people found
this helpful
Was this helpful?
Yes
“I am a fledgling landlord with a full time job ......”
5 Star Review
Nov 13,2015
By:
'Peter'
Nov 13,2015
Services: Lettings (as a Landlord)
Rent PCM: £1175
Would you recommend?: Yes
Postcode: CR2
Lettings (as a Landlord)
Rent PCM: £1175
Postcode: CR2
1
people found
this helpful
I am a fledgling landlord with a full time job as well. I put my property with Diane Armstrong at Townends in Croydon only a short time ago. I found her enthusiasm and professional knowledge of the rental market in the area second to none. ...
read full review
Comment on agent fees
I thought the agent fees were very reasonable for the level of service offered.
1
people found
this helpful
Was this helpful?
Yes
“We have been dealing with Townends, in particular Katrina and ......”
5 Star Review
Nov 04,2015
By:
'Mark'
Nov 04,2015
Services: Property Management
Rent PCM: £925
Would you recommend?: Yes
Postcode: CR0
Property Management
Rent PCM: £925
Postcode: CR0
3
people found
this helpful
We have been dealing with Townends, in particular Katrina and Diane, for several years now and we always find them to be both courteous and helpful. And are always willing to help in anyway they can....
read full review
3
people found
this helpful
Was this helpful?
Yes
“I decided to rent out my properly and Diane had ......”
5 Star Review
Nov 02,2015
By:
'Happy'
Nov 02,2015
Services: Lettings (as a Landlord)
Rent PCM: £1150
Would you recommend?: Yes
Postcode: CR0
Lettings (as a Landlord)
Rent PCM: £1150
Postcode: CR0
3
people found
this helpful
I decided to rent out my properly and Diane had been round previously so knew exactly what I was looking for. She called to let me know she had the perfect tenants for me. She was absolutely right. The lovely couple came round and decided ...
read full review
Comment on agent fees
Diane was willing to negotiate which was very much appreciated as it meant that I could afford to use her services.
Thank you so much
3
people found
this helpful
Was this helpful?
Yes
“Darren worked with me to find a flat that I ......”
2 Star Review
Oct 22,2015
By:
'Anonymous'
Oct 22,2015
Services: Sales (as a Buyer)
Sold price: £270000
Would you recommend?: No
Postcode: CR2
Sales (as a Buyer)
Sold price: £270000
Postcode: CR2
1
people found
this helpful
Darren worked with me to find a flat that I eventually put an offer on. He is very friendly and professional. I am now going through the process of purchasing the flat and now Shelley is involved in the process. I am finding Shelley really ...
read full review
What agent could do to change your mind?
Shelley is rude and condescending and I would prefer to have nothing to do with her.
Darren is professional and friendly
Attached Filesnbsp;
1
people found
this helpful
Was this helpful?
Yes
“The staff was very friendly and helpful during our property ......”
5 Star Review
Oct 06,2015
By:
'Mira'
Oct 06,2015
Services: Lettings (as a Tenant)
Rent PCM: £1550
Would you recommend?: Yes
Postcode: CR0
Lettings (as a Tenant)
Rent PCM: £1550
Postcode: CR0
2
people found
this helpful
The staff was very friendly and helpful during our property search.They successfully placed us into a lovely property. We'll definitely use their services again....
read full review
2
people found
this helpful
Was this helpful?
Yes
“Shelley was brilliant to deal with at Townends Croydon - ......”
5 Star Review
Sep 30,2015
By:
'Cassie'
Sep 30,2015
Services: Sales (as a Vendor)
Sold price: £236000
Would you recommend?: Yes
Postcode: CR0
Sales (as a Vendor)
Sold price: £236000
Postcode: CR0
0
people found
this helpful
Shelley was brilliant to deal with at Townends Croydon - she got me a great set of viewings about a week after the property went on the market and had found me a serious buyer within 3 weeks. This was a bit of a difficult sell ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Diane was very friendly and helpful. She was able to ......”
5 Star Review
Sep 16,2015
By:
'Meera'
Sep 16,2015
Services: Lettings (as a Landlord)
Rent PCM: £1425
Would you recommend?: Yes
Postcode: CR0
Lettings (as a Landlord)
Rent PCM: £1425
Postcode: CR0
2
people found
this helpful
Diane was very friendly and helpful. She was able to provide an accurate guideline of the rental income we would achieve and found us a great tenant very quickly and in line with our requirements....
read full review
2
people found
this helpful
Was this helpful?
Yes
“My wife and I recently purchased a property through townends ......”
4 Star Review
Sep 14,2015
By:
'Manish'
Sep 14,2015
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: CR0
Sales (as a Buyer)
Postcode: CR0
0
people found
this helpful
My wife and I recently purchased a property through townends in Croydon. We found the branch staff very helpful. (Shelley) in particular. The only down was the admin staff that dealt with us once the from agreement to completion. They were very difficult to get ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Thanks to Shelley and the team, they managed to sell ......”
5 Star Review
Sep 14,2015
By:
'Keith'
Sep 14,2015
Services: Sales (as a Vendor)
Sold price: £260000
Would you recommend?: Yes
Postcode: CR0
Sales (as a Vendor)
Sold price: £260000
Postcode: CR0
0
people found
this helpful
Thanks to Shelley and the team, they managed to sell a poor quality property while I was actually on holiday and I literally did nothing to the property whatsoever.
They had 14 viewings on an arranged open day and sold it this day.
They come highly ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“I dealt with Diane Armstrong regarding letting our property in ......”
4 Star Review
Sep 13,2015
By:
'Shamima'
Sep 13,2015
Services: Lettings (as a Landlord)
Rent PCM: £1300
Would you recommend?: Yes
Postcode: CR4
Lettings (as a Landlord)
Rent PCM: £1300
Postcode: CR4
2
people found
this helpful
I dealt with Diane Armstrong regarding letting our property in Mitcham. I found her professional, always responsive and helpful. Everything she said she would would or deliver she did in a very short time. It was actually refreshing to deal with someone so professional as ...
read full review
2
people found
this helpful
Was this helpful?
Yes
“I have dealt with Diane on numerous occasions. She is ......”
5 Star Review
Sep 01,2015
By:
'N'
Sep 01,2015
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: CR0
Lettings (as a Landlord)
Postcode: CR0
2
people found
this helpful
I have dealt with Diane on numerous occasions. She is a straight up professional. One of the many qualities I value in her is honouring her commitment. I would recommend her services to anyone wishing to look for real estate solutions....
read full review
2
people found
this helpful
Was this helpful?
Yes
“Early days yet but the property was on the market ......”
5 Star Review
Aug 31,2015
By:
'Pat'
Aug 31,2015
Services: Lettings (as a Landlord)
Rent PCM: £995
Would you recommend?: Yes
Postcode: CR0
Lettings (as a Landlord)
Rent PCM: £995
Postcode: CR0
2
people found
this helpful
Early days yet but the property was on the market for 15 minutes before the first of two professional couples agreed the asking price. Diane Armstrong introduced Townends to us and Colin Fosu followed up shortly afterwards with the prospective tenants. Diane is the consumate professional ...
read full review
Comment on agent fees
We have been letting property in the Croydon area for a number of years now with other agents and believe Townends' fees fall within the 'reasonable' range of the market.
2
people found
this helpful
Was this helpful?
Yes
“My first encounter with Diane was last year when Townsend ......”
5 Star Review
Aug 24,2015
By:
'Amy'
Aug 24,2015
Services: Lettings (as a Landlord)
Rent PCM: £850
Would you recommend?: Yes
Postcode: CR0
Lettings (as a Landlord)
Rent PCM: £850
Postcode: CR0
2
people found
this helpful
My first encounter with Diane was last year when Townsend was selected as our Letting Agent (recommended by my neighbour).
Diane found a young professional couple, who unfortunately have given notice to leave after a year as they are hoping to buy their own place. ...
read full review
2
people found
this helpful
Was this helpful?
Yes
“I am a first time landlord and Townends have provided ......”
5 Star Review
Aug 21,2015
By:
'Matt'
Aug 21,2015
Services: Lettings (as a Landlord)
Rent PCM: £1150
Would you recommend?: Yes
Postcode: CR0
Lettings (as a Landlord)
Rent PCM: £1150
Postcode: CR0
3
people found
this helpful
I am a first time landlord and Townends have provided excellent support, often offering to go beyond the call of duty to make sure things all keep on track, which is hugely appreciated - as I don't live nearby the property. They are very prompt ...
read full review
3
people found
this helpful
Was this helpful?
Yes
“l want to take this opportunity to thank you Diane ......”
5 Star Review
Aug 17,2015
By:
'Elizabeth'
Aug 17,2015
Services: Lettings (as a Tenant)
Rent PCM: £997
Would you recommend?: Yes
Postcode: CR2
Lettings (as a Tenant)
Rent PCM: £997
Postcode: CR2
3
people found
this helpful
l want to take this opportunity to thank you Diane for your customer care , prompt response and Follow up in regards to the properties have rented through town end. You are very good indeed. You have done the same to my friends have refereed to ...
read full review
3
people found
this helpful
Was this helpful?
Yes
“I'm french and I go live in Croydon in September. ......”
5 Star Review
Aug 16,2015
By:
'Corentin'
Aug 16,2015
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: Yes
Postcode: CR2
Lettings (as a Tenant)
Rent PCM: £850
Postcode: CR2
2
people found
this helpful
I'm french and I go live in Croydon in September. Townends agency help me for find a flat. They help me for paper too.
I recommanded this agency !...
read full review
2
people found
this helpful
Was this helpful?
Yes
“The Townends team held a successful open day, sold the ......”
5 Star Review
Aug 14,2015
By:
'Becky'
Aug 14,2015
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CR8
Sales (as a Vendor)
Postcode: CR8
1
people found
this helpful
The Townends team held a successful open day, sold the property at over asking price. I had great prompt communication, and a swift smooth transaction. I couldn't of asked for any more! Amazing, not a typical agent at all....
read full review
Comment on agent fees
Very competitive
1
people found
this helpful
Was this helpful?
Yes
“The deal with another agent fell through at the 11th ......”
5 Star Review
Aug 14,2015
By:
'Nindi'
Aug 14,2015
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: CR0
Lettings (as a Landlord)
Postcode: CR0
2
people found
this helpful
The deal with another agent fell through at the 11th hour. We had to turn it around in a very short time period. Enter Diane Armstrong! She found us a tenant ( that our valued neighbours approved) within 24 hours, found the right balance of dealing with ...
read full review
2
people found
this helpful
Was this helpful?
Yes
“As usual the rental team at townends are great! I ......”
5 Star Review
Aug 12,2015
By:
'Ricky.H'
Aug 12,2015
Services: Lettings (as a Landlord)
Rent PCM: £850
Would you recommend?: Yes
Postcode: CR2
Lettings (as a Landlord)
Rent PCM: £850
Postcode: CR2
3
people found
this helpful
As usual the rental team at townends are great! I use them to rent all of my properties. Always good, no problems, smooth process.
Thanks,
Ricky.H...
read full review
Comment on agent fees
Fee was 6% as usual...
3
people found
this helpful
Was this helpful?
Yes
“As usual a very professional service from the team there. ......”
5 Star Review
Jul 30,2015
By:
'colin'
Jul 30,2015
Services: Lettings (as a Landlord)
Rent PCM: £950
Would you recommend?: Yes
Postcode: CR0
Lettings (as a Landlord)
Rent PCM: £950
Postcode: CR0
2
people found
this helpful
As usual a very professional service from the team there. Found just the right tenant quickly. All aspects of administration dealt with well. Thoroughly recommended...
read full review
2
people found
this helpful
Was this helpful?
Yes
“Ms. Armstrong dealt with this matter really sincerely. Because I'm ......”
5 Star Review
Jul 30,2015
By:
'Tomohiro'
Jul 30,2015
Services: Lettings (as a Tenant)
Rent PCM: £950
Would you recommend?: Yes
Postcode: CR0
Lettings (as a Tenant)
Rent PCM: £950
Postcode: CR0
2
people found
this helpful
Ms. Armstrong dealt with this matter really sincerely. Because I'm from Japan, I'm not good at English and I asked her something many time. However, She answered them politely. Thanks to her, I'm spending comfortable life in the new apartment....
read full review
2
people found
this helpful
Was this helpful?
Yes
“Excellent customer service from Diane, extensive knowledge of area and ......”
5 Star Review
Jul 24,2015
By:
'Catherine'
Jul 24,2015
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: Yes
Postcode: CR0
Lettings (as a Tenant)
Rent PCM: £850
Postcode: CR0
2
people found
this helpful
Excellent customer service from Diane, extensive knowledge of area and the properties available. Found me exactly what I was looking for. Literally couldn't ask for me. Since my rental agreement starting she is still always available and helpful. Keep up the excellent work, credit to ...
read full review
2
people found
this helpful
Was this helpful?
Yes
“Both Diana and Biljal were phenomenal. Biljal was able to ......”
5 Star Review
Jul 23,2015
By:
'Caroline'
Jul 23,2015
Services: Lettings (as a Tenant)
Rent PCM: £900
Would you recommend?: Yes
Postcode: CR0
Lettings (as a Tenant)
Rent PCM: £900
Postcode: CR0
2
people found
this helpful
Both Diana and Biljal were phenomenal. Biljal was able to arrange viewings and convenient times, she was welcoming and well-advised, and answered all my questions. Diane was very helpful in the office and explained the necessary forms clearly and concisely. Overall, both of these agents ...
read full review
2
people found
this helpful
Was this helpful?
Yes
“Very approachable. Knew the subject well. Was able to articulate ......”
5 Star Review
Jul 22,2015
By:
'Adi'
Jul 22,2015
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:
Lettings (as a Landlord)
Postcode:
2
people found
this helpful
Very approachable. Knew the subject well. Was able to articulate all the pitfalls....
read full review
2
people found
this helpful
Was this helpful?
Yes
“Diane is an excellent Estate Agent, her professionalism, responsiveness and ......”
5 Star Review
Jul 18,2015
By:
'Mrs'
Jul 18,2015
Services: Lettings (as a Tenant)
Rent PCM: £1900
Would you recommend?: Yes
Postcode: CR4
Lettings (as a Tenant)
Rent PCM: £1900
Postcode: CR4
2
people found
this helpful
Diane is an excellent Estate Agent, her professionalism, responsiveness and friendliness made this whole process stress free!! I would highly recommended Townsend because of her great customer service!...
read full review
2
people found
this helpful
Was this helpful?
Yes
“I was in search of a 1 bed flat to rent ......”
5 Star Review
Jul 16,2015
By:
'Sandy'
Jul 16,2015
Services: Lettings (as a Tenant)
Rent PCM: £900
Would you recommend?: Yes
Postcode: CR0
Lettings (as a Tenant)
Rent PCM: £900
Postcode: CR0
2
people found
this helpful
I was in search of a 1 bed flat to rent and had tried many different agents who were unprofessional and very unhelpful I then came across Townsend who have acted very professionally and also found me me a flat . They kept me updated through the ...
read full review
2
people found
this helpful
Was this helpful?
Yes
“Diane is exceedingly helpful and responsive. She listened to my ......”
5 Star Review
Jul 16,2015
By:
'Simon'
Jul 16,2015
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: Yes
Postcode: CR0
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: CR0
2
people found
this helpful
Diane is exceedingly helpful and responsive. She listened to my specific and detailed requirements in my first telephone enquiry. Within minutes she sourced a single property that met this brief; and emailed me floorplans and photos as I had requested. Within 48hrs of our discussion ...
read full review
2
people found
this helpful
Was this helpful?
Yes
“We had seen a few agents in the area and ......”
5 Star Review
Jul 16,2015
By:
'Xia'
Jul 16,2015
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: CR0
Lettings (as a Landlord)
Postcode: CR0
2
people found
this helpful
We had seen a few agents in the area and decided to go with Townends because Diane's knowledge about the market and her professionalism. The tenants were found within a few days. Other people from Townends have been very helpful too. I would definitely recommend ...
read full review
2
people found
this helpful
Was this helpful?
Yes
“I was recommended Townsends by a friend, who had recently ......”
5 Star Review
Jul 14,2015
By:
'Vonny'
Jul 14,2015
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CR0
Sales (as a Vendor)
Postcode: CR0
0
people found
this helpful
I was recommended Townsends by a friend, who had recently sold their property through another branch and had a positive experience. My first initial contact was with Shelley and Aeron. Shelley is very friendly, extremely professional and informative of all costs and requirements involved in ...
read full review
0
people found
this helpful
Was this helpful?
Yes