Stirling Ackroyd
Egham, TW20
4.5/5, 165 reviews
95% recommended
93% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
78% lettings fee satisfaction
Property Expertise in EghamOur extensive knowledge of both the Egham property market and local area positions us to help you with your property buying, selling, renting or letting needs.Stirling Ackroyd estate agents Egham is located on High Street – Egham. On the doorstop of where the Magna Carta was signed ... show more Property Expertise in Egham
Our extensive knowledge of both the Egham property market and local area positions us to help you with your property buying, selling, renting or letting needs.

Stirling Ackroyd estate agents Egham is located on High Street – Egham. On the doorstop of where the Magna Carta was signed by King John in 1215, this beautiful commuter town is located right on the Thames.

Egham is a small commuter town in Runnymede Surrey, its existence predates 666AD and it also appeared in the Domesday Book of 1086.

Today, Egham is part of the London commuter belt and is a popular residential location due to its excellent transport links and affordable housing. Famously, Egham played host to the Olympic Torch relay for the London 2012 Olympics.

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Latest Reviews

View all Reviews 165
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
17th Nov 2023
reviewed by 'T.Crow'
“My painful journey with this incompetent company began on the 25th of July 2023 it is now 17th November and the ......”
1st Aug 2017
reviewed by 'Agent'
“We sold our property and Chloe House was our agent.Chloe was absolutely brilliant!She helped us prep the house ......”
7th Apr 2017
reviewed by 'JessicaT'
“From the word go Nicola was on the ball and her communication was second to none. There were a few ......”
10th Mar 2017
reviewed by 'Angela'
“Daniella is extremely helpful, professional and has assisted in helping us find a property that suits and that is in ......”
22nd Feb 2017
reviewed by 'Gary'
“I recently started a property search looking to rent a place close to my work and family and was quickly ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
179 High Street
Egham
Surrey
TW20 9EJ
01784 477 277

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 100% £25,000 £527,000
Lettings 89% 78% £800 £2,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
37 0 71 6 23 1 20 0 5 2
Areas covered
  • Egham
  • Runnymede
  • Thorpe
  • Thorpe Lea
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
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“We've just bought a property through the Egham branch, and ......”

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Nov 28,2015
Minithumbup
By: 'Chris'
Nov 28,2015
4 people found
this helpful
We've just bought a property through the Egham branch, and I have to say that the two guys we dealt with were absolutely professional, friendly and helpful. Every call was picked up promptly, and every question answered properly. Louis and Ollie are wonderful. The house ...
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“They succeeded in getting a lot of people through the ......”

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Nov 27,2015
Minithumbup
By: 'David'
Nov 27,2015
4 people found
this helpful
They succeeded in getting a lot of people through the door and helped us sell the home quickly and at the asking price. They were generally very prompt with correspondence....
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“We recently bought a property through Townends Egham and as ......”

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Nov 21,2015
Minithumbup
By: 'SettledinEgham'
Nov 21,2015
3 people found
this helpful
We recently bought a property through Townends Egham and as a result of the initial high level of customer service, we also decided to sell our house using Townends Egham. When we had made the decision to sell our property, we were reluctant to speak ...
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“Louis was very understanding and answered or found answers to ......”

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Nov 20,2015
Minithumbup
By: 'Nigel'
Nov 20,2015
3 people found
this helpful
Louis was very understanding and answered or found answers to all the questions we had along the way. The purchase took a long time and he kept the vendor and us informed as to how the sale was progressing. Ollie was always very pleasant and ...
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“Emilio has been absolutely fantantasic, we couldn't have asked for ......”

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Nov 20,2015
Minithumbup
By: 'Olivia'
Nov 20,2015
3 people found
this helpful
Emilio has been absolutely fantantasic, we couldn't have asked for anyone better to help us with our move, he found us the perfect property and knew we would love it straight away! He's been on the ball throughout and always kept me in the loop ...
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Comment on agent fees
I do feel the fee's are very expensive and quite different in compassion to what we paid previous with another agent, but that is the only thing I can fault with Townsend.
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“Great communication, provided advice and got the property tenanted in ......”

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Nov 19,2015
Minithumbup
By: 'Am'
Nov 19,2015
3 people found
this helpful
Great communication, provided advice and got the property tenanted in a very short period of time. I would highly recommendation them....
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Comment on agent fees
x% of rental and administration fee
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“I put my house up for rental for the first ......”

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Oct 20,2015
Minithumbup
By: 'Donna'
Oct 20,2015
6 people found
this helpful
I put my house up for rental for the first time and they led me through the steps from start to finish and nothing was too much bother. Emililo arranged many viewings and gave myself feedback after every viewing. Emililo was present on every viewing ...
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“Emilio has acted for us in letting 22 The Grange for ......”

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Sep 28,2015
Minithumbup
By: 'Emilio'
Sep 28,2015
5 people found
this helpful
Emilio has acted for us in letting 22 The Grange for a number of years. We had raised some concerns recently which he dealt with in a timely and professional manner. Over the years he has provided an excellent service....
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“Excellent customer service fromLauren. Always smiling and friendly, Lauren is ......”

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Sep 28,2015
Minithumbup
By: 'Andrew'
Sep 28,2015
1 people found
this helpful
Excellent customer service from Lauren. Always smiling and friendly, Lauren is very eager to find solutions and also listens well to client requests and is patient. She is a credit to the Townends team....
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Comment on agent fees
Townends fees are so much higher than other estate agents.
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“It's been an absolute pleasure to work with you ALL. ......”

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Sep 22,2015
Minithumbdown
By: 'Emma'
Sep 22,2015
3 people found
this helpful
It's been an absolute pleasure to work with you ALL. You have been unfailingly helpful, professional and a sheer delight to deal with. You have been utterly wonderful and thanks so very much for everything. I cant recommne this company enough - they will exceed ...
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Comment on agent fees
Brilliant
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“Emilio is a highly motivated, professional letting agent. He fulfilled ......”

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Sep 16,2015
Minithumbup
By: 'Ben'
Sep 16,2015
3 people found
this helpful
Emilio is a highly motivated, professional letting agent. He fulfilled on all his promises securing a superb tenant at the correct price. His dedication and communication skills are superb and he is a credit to the company. Eve and her team have been exemplary with ...
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Comment on agent fees
Would always by nice if they were less but I know they have a superb team which do a great job, for that you need to pay!
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“This is my first experience as a landlady. Emilio was ......”

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Sep 14,2015
Minithumbup
By: 'Dr'
Sep 14,2015
4 people found
this helpful
This is my first experience as a landlady. Emilio was excellent and quick. Helped me through the process and negotiated a good rent for my property. I will look forwards to work with him again in future. Highly recommended. Very- very pleased with the service....
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“Louis was: Very clear, straightforward and direct and clear in ......”

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Sep 01,2015
Minithumbup
By: 'Duncan'
Sep 01,2015
1 people found
this helpful
Louis was: Very clear, straightforward and direct and clear in communications. Very knowledgeable about the area, property etc. Very helpful and pro-active in making sure the seller and I were aligned and that issues did not unnecessarily derail or confuse a long, complex process. Best ...
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“I was impressed with Louis throughout the sales process. From ......”

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Aug 31,2015
Minithumbup
By: 'Matt'
Aug 31,2015
1 people found
this helpful
I was impressed with Louis throughout the sales process. From our initial meeting Louis really listened and acted upon what we discussed. I found Louis professional, honest and sincere. This is what we needed to support us through the roller coaster of the house buying ...
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“I found Emilio to be extremely professional and helpful and ......”

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Aug 25,2015
Minithumbup
By: 'Anonymous'
Aug 25,2015
3 people found
this helpful
I found Emilio to be extremely professional and helpful and went to great lengths to meet my expectations. He was always courteous and responded to telephone calls even late in the evening. I will always maintain contact with him in particular and with the Egham ...
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“We thought that Louis was very eager and keen to ......”

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Aug 22,2015
Minithumbup
By: 'E'
Aug 22,2015
1 people found
this helpful
We thought that Louis was very eager and keen to ensure he sold our property quickly and to the value we needed. His written communication was very professional. He response to email was very quick and he did keep us informed....
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Comment on agent fees
Louis negotiate a competitive price and had to work hard for it
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“Emilio was my first point of contact with Townsends and ......”

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Aug 22,2015
Minithumbup
By: 'Tony'
Aug 22,2015
4 people found
this helpful
Emilio was my first point of contact with Townsends and was extremely helpful and politie in providing me with information about letting our property for the 1st time. Eve attended to give us a valuation and was very professional and gave my wife and I ...
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“Lauren was very helpful and efficient in securing my tenancy ......”

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Aug 20,2015
Minithumbup
By: 'Lauren'
Aug 20,2015
0 people found
this helpful
Lauren was very helpful and efficient in securing my tenancy agreement. She was courteous and friendly throughout. I was very satisfied with the service....
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“I am very pleased with the service received with townends ......”

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Aug 17,2015
Minithumbup
By: 'Jana'
Aug 17,2015
4 people found
this helpful
I am very pleased with the service received with townends and in particular Emilio. He is very polite, efficient and helpful throughout the process. My way with him was easy and quick with no hidden surprises. He's always answered my enquiries /verbail or written/ in ...
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“Emilio worked very hard to find a property to fit ......”

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Aug 17,2015
Minithumbup
By: 'aby11'
Aug 17,2015
4 people found
this helpful
Emilio worked very hard to find a property to fit my specific requirements, which he managed to find for me. Throughout the process he updated me as to exactly what was going on, which was very helpful of him. The process of moving can be ...
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“We have been dealing with the Egham office for several ......”

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Aug 05,2015
Minithumbup
By: 'Alan'
Aug 05,2015
1 people found
this helpful
We have been dealing with the Egham office for several years now and have had a generally good experience. They have dealt professionally with all issue's, including administration, property management, and vetting of tenents. Void periods have always been minimal. I have always been somewhat ...
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“The first sale went nipples north through no fault of ......”

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Jul 31,2015
Minithumbup
By: 'Rowan'
Jul 31,2015
2 people found
this helpful
The first sale went nipples north through no fault of Louis but he found us a replacement buyer is very short order at a higher price. The second sale progressed extremely well even if a little slower that the buyer had optimistically promised. All together ...
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“We initially chose townends, 1 their success rate in properties sold ......”

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Jul 18,2015
Minithumbup
By: 'Steve'
Jul 18,2015
1 people found
this helpful
We initially chose townends, 1 their success rate in properties sold in our area was very evident by the sold billboards .2 On booking an appraisal for valuation,they were punctual,polite,and professional,explained the terms and conditions of their service.3, On taking up their service, ...
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“Louis has been very helpful and professional, valuing my house, ......”

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Jul 01,2015
Minithumbup
By: 'H'
Jul 01,2015
2 people found
this helpful
Louis has been very helpful and professional, valuing my house, showing people around, and obtaining some very good offers. He is also informing me of new houses coming on the market that I may be interested in buying. And also keeping in regular contact....
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Comment on agent fees
Good, competitive fees.
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“Awful experience, appalling service & shocking costs ƒÂ¢¢â€šÂ¬¢â‚¬Å“ never dealing with Townends ......”

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Jun 30,2015
Minithumbdown
By: 'Disappointed'
Jun 30,2015
3 people found
this helpful
Awful experience, appalling service & shocking costs ƒÂ¢¢â€šÂ¬¢â‚¬Å“ never dealing with Townends again! Long list of unpleasant encounters but I will try to share in less words. Lied about moving in date, verbally promised we could move in 1-2 weeks earlier but as soon we paid the ...
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What agent could do to change your mind?
Expensive and we had to work/push them to get things done.
Attached Filesnbsp;
Comment on agent fees
Expensive and we had to work/push them to get things done.
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“Dealing with Emilio was very easy, sorted things out quickly, ......”

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Jun 10,2015
Minithumbup
By: 'Emilio'
Jun 10,2015
3 people found
this helpful
Dealing with Emilio was very easy, sorted things out quickly, was very impressed on how quickly he would respond to my email enquiries, our whole move seem effortless and was all handled very professionally, great member of staff and would recommend & use ur agency in ...
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“Honest and conscientious from the beginning to the end. Very ......”

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May 21,2015
Minithumbup
By: 'Mr'
May 21,2015
1 people found
this helpful
Honest and conscientious from the beginning to the end. Very happy in their role when marketing the property and then when negotiating the most appropriate price for me. Happy to recommend in the future....
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“He responded very quickly to our request. He was able ......”

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May 13,2015
Minithumbup
By: 'ASPASIA'
May 13,2015
4 people found
this helpful
He responded very quickly to our request. He was able to understand what was what we needed and he propose the best possible choices. He served us in an excellent way, with a strong sense of professionalism, which made us feel that we were in ...
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“The agent found good tenants within a short period of ......”

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May 07,2015
Minithumbup
By: 'Mr'
May 07,2015
3 people found
this helpful
The agent found good tenants within a short period of time. They also found new tenants quickly to provide continuity of rent at the end of the tenancy....
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“Emilio Ascione provided a professional service as expected. He negotiated ......”

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May 07,2015
Minithumbup
By: 'Parham'
May 07,2015
2 people found
this helpful
Emilio Ascione provided a professional service as expected. He negotiated well with the tenants resulting in closing the deal to our satisfaction....
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Comment on agent fees
Although the services received are satisfactory, the fees were higher than expected.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:10 PM 06/12/2017 by allAgents

Awards won by Stirling Ackroyd, Egham TW20 9EJ



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