Stanford Estates
Forest Hill, London, SE23
4.8/5, 189 reviews
97% recommended
100% sales valuation accuracy
98% sales fee satisfaction
89% lettings valuation accuracy
93% lettings fee satisfaction
Stanford Estates offer an alternative service to people who want a change from the typical status quo. Our unique approach starts with why, why you are considering selling, buying renting or letting? Using this information we are then able to offer a bespoke service to each of our clients ensuring ... show more Stanford Estates offer an alternative service to people who want a change from the typical status quo. Our unique approach starts with why, why you are considering selling, buying renting or letting? Using this information we are then able to offer a bespoke service to each of our clients ensuring that they achieve their goals. Our clients come back to us time after time because we sell through service.

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Latest Reviews

View all Reviews 189
23rd Sep 2021
reviewed by 'Stef + PJ'
“We just sold our property with Stanfords Estate Forest Hill (and Catford). The whole team was brilliant (James, Malcolm, Jay, ......”
11th Oct 2018
reviewed by 'CG'
“Stanford Estates helped to facilitate a complicated sale recently. Wendy was amazingly helpful and supportive and went beyond the call ......”
14th Aug 2018
reviewed by 'Wendy'
“We have used Robert Stanfords for a number of years now and both Malocm and Cleo have been very helpful ......”
10th Aug 2018
reviewed by 'Fi'
“The good reputation of Stanford's went before them, as we had previously purchased our second home in Forest Hill through ......”
29th Mar 2018
reviewed by 'Adrian'
“Outstanding customer service especially with this individual (Cleo Lawrence). My partner and me were in the process of renting a ......”
9th Jan 2018
reviewed by 'Tazza'
“I think Stanford Estates were wonderful. I sold my beautiful one bed Victorian flat through them. Their photographer took superb ......”
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:30
  • Saturday: 09:00 - 18:30
  • Sunday: 00:00 - :00
Address

Stanford Estates
2a Dartmouth Road
Forest Hill,London
Greater London
SE23 3XU
020 8699 6778

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 98% £225,000 £730,000
Lettings 89% 93% £475 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 1 29 4 65 0 58 0 3 1
Areas covered
  • SE23
  • SE26
  • SE4
  • SE22
  • SE6
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TDS
Rankings
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Estate agents
Letting agents
Latest Properties

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Catford, SE6
Forest Hill, SE23
Hither Green, SE13

“There were several issues which occurred whilst I was a ......”

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Oct 16,2014
Minithumbup
By: 'Kate'
Oct 16,2014
0 people found
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There were several issues which occurred whilst I was a tenant with Stanford Estates, and Sophie Payne dealt with each of them within 36hours, promptly responding to emails with all requested information as well as reassurances that we were doing the right thing and everything ...
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“Sophie managed the property that my partner and I lived ......”

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Oct 15,2014
Minithumbup
By: 'Az'
Oct 15,2014
0 people found
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Sophie managed the property that my partner and I lived at for just shy of three years. During our tenancy we had to liaise with Sophie quite regularly and we found her to always be very professional and very helpful. She is very pleasant to ...
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“Sophie is a very proactive and clearly seasoned property manager. ......”

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Oct 13,2014
Minithumbup
By: 'Nisrine'
Oct 13,2014
0 people found
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Sophie is a very proactive and clearly seasoned property manager. You feel safe in that she will get the job done. The beauty of dealing with Sophie is that, not only is she efficient in handling all the tough stuff, she is also truly lovely ...
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Comment on agent fees
Stanford Estate is not the cheapest agent in the neighbourhood but the expectation is that they will provide an above-the-average overall service
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“Excellent company and so pleased we chose them as agents ......”

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Oct 09,2014
Minithumbup
By: 'E'
Oct 09,2014
0 people found
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Excellent company and so pleased we chose them as agents for the sale of our home. Both Malcolm and Wendy were helpful way beyond what we would have expected and we always felt assured and confident with their advice and dealings. Anytime we telephoned or ...
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“This was a difficult and protracted purchase for a number ......”

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Oct 08,2014
Minithumbup
By: 'James'
Oct 08,2014
0 people found
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This was a difficult and protracted purchase for a number of reasons but Malcolm Goes of Stanford Estates was helpful, attentive and professional throughout the 8 month process and made sure that the sale went through. We feel that we received personal service of an independent ...
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“Standfords offered excellent advice on the timing of the open ......”

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Oct 07,2014
Minithumbup
By: 'Andrew'
Oct 07,2014
0 people found
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Standfords offered excellent advice on the timing of the open day and achieving the best price, they managed most aspects of the process over the following few months very well....
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“Its the second property i have purchased through Stanford Estates ......”

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Oct 06,2014
Minithumbup
By: 'LS'
Oct 06,2014
0 people found
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Its the second property i have purchased through Stanford Estates now and i would highly recommend them. They keep you reguarly updated, are very proactive in their approach and highly professional....
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“Fatma at Robert Stanford was so helpful during the sale ......”

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Oct 04,2014
Minithumbup
By: 'RosieFoster'
Oct 04,2014
0 people found
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Fatma at Robert Stanford was so helpful during the sale of my flat. It can be a stressful time but Fatma was always speedy in her responses, explained everything well, was a great go-between, communicating well between the buyer and myself, and was friendly to ...
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“The first thing I would like to say is that ......”

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Sep 24,2014
Minithumbup
By: 'David'
Sep 24,2014
0 people found
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The first thing I would like to say is that the service I have got from Robert Stanford has been great! Come the time I need to use a managing agent again, I will definitely give Robert Stanford a call. Same goes for when I ...
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“I was extremely happy with the whole process. Buying and ......”

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Sep 12,2014
Minithumbup
By: 'Jane'
Sep 12,2014
0 people found
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I was extremely happy with the whole process. Buying and selling property can be extremely stressful but I felt the sale of my flat was in expert hands. Any queries were answered honestly, openly and promptly, the sale was handled very professionally and it was ...
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“Sophie was always very helpful to me during my 2 years ......”

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Sep 09,2014
Minithumbup
By: 'John'
Sep 09,2014
0 people found
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Sophie was always very helpful to me during my 2 years in the property. If anything needed seeing to, such as fixing the washing machine, she would always arrange it very quickly. She's a lovely person to deal with, and has a great manner in her ...
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“I live in France and therefore trying to buy something ......”

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Sep 05,2014
Minithumbup
By: 'Pippa'
Sep 05,2014
0 people found
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I live in France and therefore trying to buy something in London at this time was extremely dificult. Wendy managed to make me and my daughter - who had to do the initial visit - and who acted as go between on occasion, feel extremely ...
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“I have been looked after by both Sophie Payne and ......”

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Sep 02,2014
Minithumbup
By: 'Mr'
Sep 02,2014
0 people found
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I have been looked after by both Sophie Payne and Alex Gilbert for many years as a landlord, and they have always been totally diligent and professional with regard to either managing or finding tenants for my properties. I regularly pop in to ask for ...
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“I have used Stanford Estates for over 10 years and for ......”

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Aug 29,2014
Minithumbup
By: 'Karen'
Aug 29,2014
0 people found
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I have used Stanford Estates for over 10 years and for the majority of that time Sophie has been responsible for managing my property. Sophie is a true professional who has always worked hard to ensure that both myself and my tenants get the best service ...
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“I recently sold a flat through Stanford Estates and cannot ......”

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Aug 27,2014
Minithumbup
By: 'Nick'
Aug 27,2014
0 people found
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I recently sold a flat through Stanford Estates and cannot fault the service I received. Their knowledge of the local market and the advice they gave was always spot on. I dealt with Malcolm and Fatma and both were extremely efficient. For example if I ...
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“Alex recently let a flat for me in Forest Hill, ......”

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Aug 25,2014
Minithumbup
By: 'David'
Aug 25,2014
0 people found
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Alex recently let a flat for me in Forest Hill, I found him and all the other staff to be very professional whilst providing a friendly, honest and hands on approach. He provided me with updates throughout the process and in the end found me ...
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“Sophie was excellent in managing the property I rented for 3 ......”

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Aug 22,2014
Minithumbup
By: 'Chris'
Aug 22,2014
0 people found
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Sophie was excellent in managing the property I rented for 3 years - whether it was repairs, inspections or dealing with contracts. As well as being efficient, her friendly manner made her a pleasure to deal with....
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“Rented with Sophie for a year and she was a ......”

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Aug 20,2014
Minithumbup
By: 'Jennah'
Aug 20,2014
0 people found
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Rented with Sophie for a year and she was a great landlord. We rarely had problems but when we did she sorted them out swiftly. She very kindly extended our contract by two weeks because our move-out date interrupted a course we were studying on. ...
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“Sophie was always on hand to help us with any ......”

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Aug 20,2014
Minithumbup
By: 'Jack'
Aug 20,2014
0 people found
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Sophie was always on hand to help us with any issues that arose, and ensured that we had all the support we needed in terms of paperwork and maintenance. She was very fair and consistent, and also very friendly!...
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“Sophie was fantastic. I rented with Robert Stanford for a ......”

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Aug 18,2014
Minithumbup
By: 'wilko'
Aug 18,2014
0 people found
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Sophie was fantastic. I rented with Robert Stanford for a year in Forest Hill, the whole time they were professional...
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“Malcolm was very helpful from the start and helped ensure ......”

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Aug 18,2014
Minithumbup
By: 'Sam'
Aug 18,2014
0 people found
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Malcolm was very helpful from the start and helped ensure that I was successful in my bid. He was available throughout the process and was happy to liaise with both solicitors to ensure that the process ran smoothly....
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“Sophie has managed my property for at least 7 years and ......”

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Aug 17,2014
Minithumbup
By: 'Victoria'
Aug 17,2014
0 people found
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Sophie has managed my property for at least 7 years and drawing from my experience with her I can confidently say that she is professional, personable , empathic and down to earth , all vital characteristics desired when one entrusts another with their property . Sophie has been particularly ...
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“Malcolm was very helpful and understanding and it was always ......”

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Aug 17,2014
Minithumbup
By: 'Felicity'
Aug 17,2014
0 people found
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Malcolm was very helpful and understanding and it was always easy to speak with him. He was prompt in replying to emails and well organised....
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“Sophie was as joy to work with. She provided all ......”

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Aug 17,2014
Minithumbup
By: 'Nick'
Aug 17,2014
0 people found
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Sophie was as joy to work with. She provided all the information we ever needed friendly and efficiently. I only rented with stanfords for a year but it was the easiest year I have ever had renting and I look forward to working with them ...
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“Sophie and Malcolm are top professionals - always very helpful,......”

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Aug 15,2014
Minithumbup
By: 'Boguslaw'
Aug 15,2014
0 people found
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Sophie and Malcolm are top professionals - always very helpful,friendly and polite. Always working very hard to make sure that customer gets the best possible deal. I wouldn't hesitate recommending them to everybody and I'm sure that even the most demanding clients will be ...
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“Sophie has been supportive over the time the house was ......”

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Jul 23,2014
Minithumbup
By: 'Debk'
Jul 23,2014
0 people found
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Sophie has been supportive over the time the house was rented, she communicated via email and advised us when necessary of any concerns. She was able to organise tradespeople to the house when and if necessary as problems arose. These were just the normal problems ...
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Comment on agent fees
They were fair and reasonable compared to other agency's in the area.
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“Throughout the process of buying our first flat, the team ......”

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Jul 14,2014
Minithumbup
By: 'Rhys'
Jul 14,2014
0 people found
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Throughout the process of buying our first flat, the team at Robert Stanford changed our perception of estate agents for the better. In particular, Fatma handled our purchase in an extremely professional and efficient manner. She met us several times for repeat viewings and dealt ...
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“Sophie has done a great job as a management agent ......”

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Jul 10,2014
Minithumbup
By: 'Neven'
Jul 10,2014
0 people found
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Sophie has done a great job as a management agent managing my flat and it is reassuring to know that she is taking good care of my property when I am away...
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“It was the second property I rented through the same ......”

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Jul 08,2014
Minithumbup
By: 'Sofia'
Jul 08,2014
0 people found
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It was the second property I rented through the same agency so obviously I would recommend it! Sophie and her colleagues have always been helpful, responsive and very pleasant to work with from the moment I started looking for a flat until I moved out ...
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“I rented out my property through Stanford Estates and the ......”

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Jul 08,2014
Minithumbup
By: 'Sue'
Jul 08,2014
0 people found
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I rented out my property through Stanford Estates and the service was excellent! Sophie Payne did a fantastic job managing the property, liaising with my tenants on my behalf and ensuring that any repairs or maintenance were carried out quickly, efficiently and to a high ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints policy:



Under the Rules and Regulations of The Property Ombudsman, which Robert Stanford Estates Ltd are guided by, we advise you of the following actions that we will take should you wish to make a complaint on any matter regarding a transaction with Robert Stanford Estates Ltd.



1. A complaint should be made in writing to Mr Ben Nicol, Company Director and can be posted to the company address at 2a Dartmouth Road, London, SE23 3XU.



2. Your complaint will be recorded at the time that it is made, and will be acknowledged within 3 working days.



3. Robert Stanford Estates will deal with any representative that the complainant chooses to instruct on their behalf.



4. After your complaint has been acknowledged, Robert Stanford Estates Ltd will conduct a full investigation into the matter. A formal written outcome will be posted out to you within 15 days of the acknowledgement of your complaint.



5. The conclusion of your complaint will include a written statement of Robert Stanford’s final view.



6. Should you be dissatisfied with the outcome of this report then Robert Stanford are fully accredited by The Property Ombudsman for Sales & Lettings and you may wish to pursue further with them. We would advise you to go towww.tpos.co.uk for further information as to how to proceed with this. Should you choose to take the matter further it must be done within 6 months of the initial complaint.

Last updated at 11:46 AM 12/10/2016 by allAgents

Awards won by Stanford Estates, London SE23 3XU



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